Is email down again?

[Dopamine]

For all the people still moaning and giving IDnet a hard time.. Give them a break and a chance to fix the problem fully, They admitted that they screwed up and are now fixing it. It takes time you know.

Oh and if email is that important and your life depends on it. eg, for work.. then why use a free service for this? pay for your own domain etc. It looks better for you anyways if you do.

Yes i've read people saying email is in the monthly cost.. But just think. Last year idnet.com mail wasn't included. Its only recently been added at no extra cost to packages, same as webspace and blogs. When i joined, these options wasn't included. Only the ugly idnetfreemail.co.uk or something like that.

Flame away 

What would be the point in flaming? They'll be enough people reading this who think you're wrong without the need for any of them to flame.

As I've said before, there will always be those who accept poor service without complaint, and you appear to fall in to that category, but what you need to remember is that you will ultimately benefit from an improved service brought about because some of us are prepared to complain when it's justified. This isn't the first, or indeed the second, time there have been problems with email. If it were, I suspect the complaints would have been fewer and less harsh.

And who cares what was included a year ago? Cars didn't used to come routinely fitted with electric windows. Next time yours fails, I hope you'll accept it as a free gift and not an integral part of the car. Would hate to think you'd moan about anything failing.

[Simon]

Let's not get personal, please.  Of course people have a right to complain, and I was one of them, but since Simon's apology, and their efforts to put things right, I do think IDNet have gone some way to redeeming themselves, and it would be more positive to now be looking forward to an improved service. 

[Sebby]

Things still aren't perfect, and I believe there might be something outside of IDNet's control slowing things down (as we saw last night), but we're getting there.

[Gary]

Things still aren't perfect, and I believe there might be something outside of IDNet's control slowing things down (as we saw last night), but we're getting there.

and if you want you can always get a domain, but idnet unlike most ISP's will fix the issue rather than sweep it under the table

[Lance]

And indeed will actually admit there is a issue in the first place, rather than carry on regardless. 

[psp83]

What would be the point in flaming? They'll be enough people reading this who think you're wrong without the need for any of them to flame.

As I've said before, there will always be those who accept poor service without complaint, and you appear to fall in to that category, but what you need to remember is that you will ultimately benefit from an improved service brought about because some of us are prepared to complain when it's justified. This isn't the first, or indeed the second, time there have been problems with email. If it were, I suspect the complaints would have been fewer and less harsh.

And who cares what was included a year ago? Cars didn't used to come routinely fitted with electric windows. Next time yours fails, I hope you'll accept it as a free gift and not an integral part of the car. Would hate to think you'd moan about anything failing.

Well you dont know me then.. First sign of problems i moan to the right people.

I was with Tiscali for years and was forever moaning at them.. Thats why i moved here.. I wanted a broadband service that worked and honest about things.. IDnet have always been up front with me and i'm sure with everyone else aswell..

My point in my earlier post is.. If email is that important to ANYONE then buy a domain/email hosting account.. I'm not moaning about the email problems as when i joined there wasn't a idnet.com account and idnet has added this option free of charge. they could easily put an extra pound or 2 on top the packages if they wanted but they didnt.

I work for a web developing company and i also run my own business in my spare time, So i have several of my own domains and hosting accounts. Yet again. I know what IDnet is going throu as we run servers at work and i have to deal with the clients if anything happens.. I also moan at my hosting companys if anything goes wrong.

And for you to say i'm probly a person that accepts poor service, then you haven't seen or read any of my posts on this forum then have you ? IF my broadband went down i'll be straight on the phone, same as my own email accounts. Internet and email is my life.. if i dont have it i dont get any work done, that means i dont get money.

And if anything failed on my car, i would moan (like everyone else would).. as you HAVE TO PAY to get it fixed. You dont see IDnet sending you a repair bill do you?

[LesD]

You dont see IDnet sending you a repair bill do you?

Hey steady on Paul don't go giving them ideas! 

[psp83]

Hey steady on Paul don't go giving them ideas! 

Hehe.. 

[Dopamine]

You dont see IDnet sending you a repair bill do you?

No, you're damned right I don't. I pay for the service that was advertised when I signed up......

and I have numerous domains and alternate email provision too, but that doesn't mean I or others need lecturing by fanboys like you that we should not rely on IDNet email if that is what we have chosen.

For what it's worth, I've received private messages in support of what I've been saying here, one from a previously regular poster on many of the different boards. He's now stopped posting because he feels the board is "unbalanced" by those unwilling to let others critical of IDNet have their say without fear of being branded as stupid, or overly demanding, for using and relying upon IDNet email.

[Rik]

I have had a long conversation with IDNet about the culture of 'free' email. It's understood that it is not free, but inclusive, and they are going to be addressing the 'free' culture as part of the review and forward planning.

Make no mistake, IDNet know that they cannot allow something like this to happen again. Personally, given the amount of contact I have with them, I believe hard lessons have been learnt this past week. If you remain unhappy, I would urge you to contact Simon or Tim at idnet.net, and let them know of your concerns.

The staff have, in the past, been accused of being fanboys, but you will note we were critical at the outset. Clearly, we were as let down as any customer, in some ways more so.

[Tacitus]

....Make no mistake, IDNet know that they cannot allow something like this to happen again. Personally, given the amount of contact I have with them, I believe hard lessons have been learnt this past week. ....

I agree Rik.  This has been beaten to death on here over the last week.  Everybody that uses iDNet feels let down, some grumble but overall see no reason to leave, others have quietly left for pastures that appear greener.  Some have thrown their toys out of the pram, and perhaps departed.  Since it's only a one month contract it's everybodies prerogative.   

Simon and co are obviously trying their hardest to turn the situation round and I really don't see much point in going over the same ground for the nth time. 

For what it's worth, I've received private messages in support of what I've been saying here, one from a previously regular poster on many of the different boards. He's now stopped posting because he feels the board is "unbalanced" by those unwilling to let others critical of IDNet have their say without fear of being branded as stupid, or overly demanding, for using and relying upon IDNet email.

I've been watching this and I don't think anyone has been stopped from having their say.  Some people might disagree with you but that's life.  Of course you should be able to rely on iDNet mail, but the only 100% certainties in life are death and taxes.  It doesn't excuse the shambles, but if it's absolutely mission critical it's surely sensible to have alternatives in place, which I think is the point the posters were probably trying to make.

[Simon_idnet]

We've kept the Network Status at Sub-optimal because we've not completely finished optimising the new setup.

We have taken this opportunity to split the services up and re-instate them on separate servers.

POP3 and IMAP are on the server that we used as a stand-in last year (Clunker).
Spam Assasin is running on a new server (mailfilter.idnet.com).
Webmail is running as a virtual server (good test for VMware) on another machine.
Blogspace and Galleries are on their own machine.
Webspace is on a new separate machine.
SMTP is planned to move to another machine tomorrow.
The full-scale spam filter should be activated tomorrow.

We've also created a hot-spare server containing configurations for all of the above so that it can be made live if any service fails.

It has not been a completely smooth road to get to here but we are now certain that all mail is flowing uninterrupted, with no delays, in all directions.

We hope to set the Status of this service to Optimal before the weekend.
Simon

[Rik]

Great news, thanks Simon. I'm sure everyone appreciates the efforts you and Martin have put in - and many of us will be glad to see the physical split in machines and tasks.

Do you have any better idea whether you'll be able to recover data from Trevor?

[john]

Thanks for keeping us informed Simon.

[Lance]

Thanks for the update, Simon. Its good to see that the different services have been split. 

[Gary]

Thanks Simon

[Tacitus]

We have taken this opportunity to split the services up and re-instate them on separate servers.
.....[SNIP]....
We've also created a hot-spare server containing configurations for all of the above so that it can be made live if any service fails.
Simon

Good stuff Simon and I'm sure everyone will be pleased.  It looks as if you've taken pretty much all of the suggestions on board and I don't think anyone could ask for more.  Makes a change to see an ISP that actually listens to the customer's suggestions, let alone one that implements them wherever possible.

[Glenn]

It maybe an idea to move Simon's post to the IDNet announcements so more people will be able to read it.

[LesD]

It maybe an idea to move Simon's post to the IDNet announcements so more people will be able to read it.

Seconded Glen you have just pipped mr to the post!   

[Rik]

Good idea, Glenn & Les.I'll leave the original in place and put a copy in announcements. 

[LesD]

Good idea, Glenn & Les.I'll leave the original in place and put a copy in announcements. 

A link to it would do just under the first two that you have their already Rik.

P.S.  An edit, as I am too late as usual, because being a fussy individual at first glance the post looks like it's from you Rik not Simon!

[Sebby]

Thanks for the update, Simon. It sounds like the systems are much more suited to IDNet's growing business.

[Philip]

As I've said before, there will always be those who accept poor service without complaint, and you appear to fall in to that category, but what you need to remember is that you will ultimately benefit from an improved service brought about because some of us are prepared to complain when it's justified. This isn't the first, or indeed the second, time there have been problems with email. If it were, I suspect the complaints would have been fewer and less harsh.

If I had a complaint about IDNet, I certainly wouldn't complain here, which, without wanting to sound disrespectful to anyone on here, is an unofficial forum, I would go straight to IDNet for answers.

What I find strange is people coming on here complaining about IDNet when no-one on here has any official capacity with IDNet, sure Simon D posts here, but as a courtesy to us all.

[Simon]

Thanks for the update, Simon, which I think is what most people wanted to hear. 

[psp83]

No, you're damned right I don't. I pay for the service that was advertised when I signed up......

and I have numerous domains and alternate email provision too, but that doesn't mean I or others need lecturing by fanboys like you that we should not rely on IDNet email if that is what we have chosen.

For what it's worth, I've received private messages in support of what I've been saying here, one from a previously regular poster on many of the different boards. He's now stopped posting because he feels the board is "unbalanced" by those unwilling to let others critical of IDNet have their say without fear of being branded as stupid, or overly demanding, for using and relying upon IDNet email.

I dont give a damn what people say or pm you.. Ever heard of freedom of speech?
But theres one thing.. someone using "fanboy" or "M$" in there post get no attention from me, i class these people as idiots.

I'm just sticking up for idnet as i know what they are going through.. and get called a fanboy..

You are now in the same class with me as the people that use M$ for microsoft.

##############

Rik, gunna PM you in a min.
I know you probly wont read it till tomorrow though.