'Warning - delayed mail' but only to btinternet.com

axys · Jul 09, 2008, 23:31:17

Over the last week or so, emails I've sent to btinternet.com addresses have come back within 24 hours with 'Warning - delayed mail'. Odd (or perhaps not!) that its only btinternet.com. Is this another by-product of the spam attack?

psp83 · Jul 09, 2008, 23:47:08

I dont know if this is the same problem but at work we've also been having trouble with BT addresses and this is not from IDnet email.

We've been seeing increased reports from clients that emails to bt home and business email addresses are being bounced back. We have personally at worked contacted BT about there IP's being on blacklists websites.

So it might be worth phoning support tomorrow to get it looked at and see what they say.

Sebby · Jul 10, 2008, 00:01:10

When exactly were these sent?

Rik · Jul 10, 2008, 08:08:55

I agree with Paul, Axys - it sounds like a blacklist problem at BT's end.

axys · Jul 11, 2008, 00:13:53

Spoke to support, its BT being awkward. Most of the ones that have been delayed now seem to have gone through. Would have been quicker to use second class post ...

Simon · Jul 11, 2008, 00:21:47

... or carrier pigeon, if BT are involved!

psp83 · Jul 11, 2008, 08:45:42

Quote from: Simon on Jul 11, 2008, 00:21:47
... or carrier pigeon, if BT are involved!

They would probly send that back with the message aswell

Sebby · Jul 11, 2008, 18:33:02

I'm glad you've got to the bottom of it anyway.

axys · Jul 25, 2008, 13:56:54

Its happening again, I've had 6 emails to friends/contacts held as 'delayed mail' in the last couple of hours, all btinternet addresses. Its absurd, what do BT hope to achieve by this? I'm going to add a footnote to all my btinternet contacts saying BT are deliberately blocking their address.

Rik · Jul 25, 2008, 15:33:02

It seems to happen with all the big ISPs, they seem incapable of using anything but a sledgehammer.

Sebby · Jul 25, 2008, 20:43:02

I'm sorry to hear of your troubles, axys.

axys · Jul 25, 2008, 22:38:10

Well, honestly, in all my years of using email, I don't recall ever having this problem. I also didn't realise just how many people use btinternet! I've previously used Claranet, Firefly and F2S and, for all their collective failings, they weren't hassled by BT. That's not to say that this isn't a recent thing and they may be suffering now, but it seems that a section of my email service with IDNet isn't reliable, and I'm not happy about that, because the rest of it is brilliant. When I phoned support, I got a metaphoric shrug of the shoulder, oh its BT, but is that really acceptable? I don't think so.

Lance · Jul 25, 2008, 22:41:38

There is nothing that support can do - they can't make BT process the emails quicker on their own servers. To say that it is an element of the IDNet email that is unreliable is not true - the email must be getting through to BT in order for the BT server to give the delayed mail warning

Sebby · Jul 26, 2008, 00:34:32

Quote from: axys on Jul 25, 2008, 22:38:10
When I phoned support, I got a metaphoric shrug of the shoulder, oh its BT, but is that really acceptable? I don't think so.

Well if it's outside of their control, then yes. Fair? No.

Inactive · Jul 26, 2008, 01:33:58

[/quote]

Quote from: axys on Jul 25, 2008, 22:38:10
When I phoned support, I got a metaphoric shrug of the shoulder, oh its BT, but is that really acceptable? I don't think so.

Not anything IDNet or any ISP other than BT can do about it I suspect.

madasahatter · Jul 26, 2008, 12:21:30

I come up against this problem quite often at work. It's usually BT that's updated their spam filtering in a "sledgehammer to crack a walnut" kind of way. We usually manage to get it sorted out after a lot of passing the BT buck, then a month or so later we have to go through it all again.

The problem is that a lot of different departments in BT are outsourced - so whilst peeps think that they are talking to the giant "BT", they are, most of the time, talking to some small(ish) company somewhere that in effect has a franchise to operate that particular BT service. That's why peeps get so frustrated - to the general public, BT is one huge massive company, and talking to one department is talking to them all - unfortunately not so.