Webspace issues?

gyruss · Jul 11, 2008, 18:01:36

Absolutely no idea whats causing this, but when i try to access my webspace which was setup ages ago.. http://gyruss.www.idnet.com i get 'Forbidden You don't have permission to access / on this server ?

Its worked up until today (i think, as i've not tried to access it in all honesty much), but as i host things like images there mostly for forum signatures, i am finding images suddenly missing from posts i make due to access issues?

Anyone else getting this? or are these outages a regular thing if its a server issue?

Rik · Jul 11, 2008, 18:05:29

It's working fine here on my space. The offices have just closed so I can't check with anyone. I'd suggest you drop support an email, or call the out of hours number, depending on how urgent you feel it is. 01462 476556

gyruss · Jul 11, 2008, 18:14:47

I have no web issues on any other webspace, my firefox 3 webbrowser fully trusts the idnet.com domain in 'noscript', and i keep getting this 403 forbidden. How odd.

Internet Explorer 7: displays ;'The website declined to show this webpage' Most likely causes: This website requires you to login.

Yet i'm browsing forums, with no issues.

I will indeed email idnet support i think

Sebby · Jul 11, 2008, 18:47:52

Is there no index document by any chance?

Rik · Jul 11, 2008, 18:48:37

Good point, can you FTP to the page, Gyruss?

Sebby · Jul 11, 2008, 18:51:56

Theoretically, the error should be "directory listing denied", but I just wonder if this is the same thing.

vitriol · Jul 11, 2008, 20:27:32

getting the same error here

Simon · Jul 11, 2008, 20:54:40

For what it's worth, mine is also fine. As has been suggested, can you guys access via FTP, and if so, check that an index.htm is present?

JB · Jul 11, 2008, 21:29:07

Quote from: vitriol on Jul 11, 2008, 20:27:32
getting the same error here

Getting a 403 error here as well. Although I thought it was working this morning.

In Spain at present so can't ftp into IDNet from Telefonica. Could log into my linux box in UK and do it that way but too many cerveza's to worry atm.

JB.

gyruss · Jul 12, 2008, 11:09:16

Sorry, will test ftp now. I'll create some sort of index page even if its a dummy page for now. Mostly use my webspace to host forum images, in-game screenshots and the like (MMO's), so will fire up a dummy index.htm and upload that if it lets me login to it.

Baz · Jul 12, 2008, 11:11:25

seems a strange address format to me with the WWW in the middle...........I dont know

Rik · Jul 12, 2008, 11:11:54

IDNet tossed a coin, Baz.

Baz · Jul 12, 2008, 11:14:02

ah right

gyruss · Jul 12, 2008, 11:47:47

ftp'd to my webspace a dummy index.htm file and yes can call up that page with the url.

What i was able to do before though without having the index.htm there was see the list of files on my webspace which was handy. If i can't have that any more due to some change or other. thats fine, but this now means i have to log my ftp client on just to see the files?

Rik · Jul 12, 2008, 11:51:49

Afaik, no index file has always meant no access to the URL, but if you knew the full name of a file, you could access that.

vitriol · Jul 12, 2008, 12:18:12

I too can access via ftp, I can see all of my uploaded files in the ftp browser.

I still get the permision error if I just put the url in the address bar.

psp83 · Jul 12, 2008, 12:22:35

FTP into your account again.. In your FTP options.. Choose to show hidden files..

Do you have a .htaccess file?

if you do, download it and open in notepad (make a backup first)..

Does it contain something like:-
IndexIgnore *
OR
IndexIgnore *.gif *.jpg

if it does, remove it and re upload.

If you dont have a .htaccess file, create one.

how?

Open notepad.
Copy and paste the following "Options +Indexes" without the quotes

Save the notepad file as htaccess.txt

Upload it to the folder you want to list all files in. Rename htaccess.txt on the server to .htaccess

Then try the folder you want to list things in.. You should now see a list of all the files (if IDnet supports .htaccess)

psp83 · Jul 12, 2008, 12:47:52

Just tried it myself and IDnet don't support .htaccess files.

Send them an email and see if they can enable it there end.

Rik · Jul 12, 2008, 12:49:01

I wonder if a setting got changed when the webspace was restored, Paul?

psp83 · Jul 12, 2008, 12:51:47

if its a new server and they only restored user files then that could be the case. the new server might not be setup in the same way..

Either get them to turn on .htaccess support in apache or enable folder indexes.

Even better, get them to get php on the server

vitriol · Jul 12, 2008, 12:52:19

it had been working since it came back up after the email dramas. It's only since yesterday that I haven't been able to access.

Sebby · Jul 12, 2008, 13:13:39

I think this might be one for IDNet support, guys.

Rik · Jul 12, 2008, 15:37:24

Quote from: psp83 on Jul 12, 2008, 12:51:47
Even better, get them to get php on the server

Ain't gonna happen.

gyruss · Jul 12, 2008, 16:32:27

Anyone know off the top of their head what the costs are for hosted ? I'm well out of practice with my website construction, in fact the last time I made one, i used frontpage 2000, but since then so many new technologies have come into play and it would be nice to have a pet project on the go

Rik · Jul 12, 2008, 16:35:19

Take a look at 1&1 packages from £2.43pm.