"Looking up..." Delay

[net91]

I have the DNS cache of Firefox disabled, so I will flick through as many website as possible to try and see if the problem occurs.

Would you say it is necessary to keep my machines firewall disabled?

[Rik]

It shouldn't be, but as a non-Mac user, I can't be definite.

[net91]

After a little browsing I'm still experiencing the issues with Firefox's DNS cache disabled.

I'll see what things are like in Safari. Is the "Contacting..." message in Safari the same as the "Looking up..." message in Firefox?

[Steve]

Have you tried flushing the OS cache? I only use apples for eating but via terminal the commands are below

lookupd -flushcache         os tiger and below

dscacheutil -flushcache    leopard

[net91]

    I'll do that now.

[net91]

I think I've done it, I got no message after running the command, but no error either. (screenshot attached)

[attachment deleted by admin]

[Sebby]

My pings to IDNet's DNS' are normal. I have say that a few months back I was having a lot of trouble with sites taking a long time to load, and I never did get to the bottom of it, but it seems to have disappeared anyway.

[net91]

Interesting that it just disappeared in the end Sebby.

Things seem better in Safari so far, but I've not really given it long enough to be sure.

Thanks
Dan

[net91]

Well things seem ok to me so far in Safari, and I've used Internet Explorer a little on a Windows machine and that seems ok.

I'm going to have to leave it until Monday now as I'm working all day Saturday and at a BBQ for my sister's birthday Sunday. Thanks to everyone who has posted.



Dan

[Sebby]

Keep us posted.

[dlorde]

Just noticed this thread - I've been having just this lookup delay problem the last few days using the Maxthon 2 browser (based on the IE engine). It happens fairly randomly, and sometimes you wait 10-15 seconds to access a web page, sometimes the page is accessed and the delay happens part-way through loading. It happens both on my Win XP desktop and my Vista laptop, and also happens if I switch to Firefox, so I don't think it's specifically an OS or browser problem. It's not happening at the moment, so maybe whatever was causing it has gone away (famous last words).

[Rik]

It might be worth letting support know - that way, if there's a pattern, it's easier for them to spot.

[net91]

Just noticed this thread - I've been having just this lookup delay problem the last few days using the Maxthon 2 browser (based on the IE engine). It happens fairly randomly, and sometimes you wait 10-15 seconds to access a web page, sometimes the page is accessed and the delay happens part-way through loading. It happens both on my Win XP desktop and my Vista laptop, and also happens if I switch to Firefox, so I don't think it's specifically an OS or browser problem. It's not happening at the moment, so maybe whatever was causing it has gone away (famous last words).

That does sound like the same issue. Have you tried using different DNS servers such as Open DNS, to see whether that speeds things up?

[dlorde]

Good point... I've been using OpenDNS since the problem with IDNet's DNS, but now they've fixed it, I guess it's worth going back to IDNet's DNS and see if that helps.

[net91]

Keep us posted.

[net91]

I have received an email from Netgear support about finding out whether my connection is interleaved. They suggest enabling logs to be sent to my email address, but if I can't see anything about interleaving on the log on my router I'm not sure a log being emailed to me will be of any help. Does the emailed log contain more information?

<sub>Dear Daniel,

Thank you for choosing NETGEAR. My name is Ruban and I will be your support engineer.

I understand that you want to know how to check interleaved connection through the router.

We will be working to assist you in resolving the issue you described. Because we are doing this online it may require a few mail exchanges before we can resolve the issue. We will do our best to help resolve your case at the least possible time.

To receive alerts and logs by e-mail, please do the following:

Log into router configuration page.
Open Internet Explorer or any other browser and access the site : http://192.168.0.1 (or) http://www.routerlogin.com/basicsetting.htm

On the left side window under Content Filtering click on E-mail

Select the Turn E-mail Notification On check box above.
In the Send To This E-mail Address box, type the e-mail address where the alerts and logs will be sent. Use a full e-mail address (for example, ChrisXY@myISP.com).
In the Outgoing Mail Server box, type the name or IP address of the outgoing SMTP mail server of your ISP (for example, mail.myISP.com).
If you leave this box blank, no alerts or logs will be sent to you.
Check My Mail Server requires authentication if you need to "login" to your SMTP Server in order to send E-mail. If this is checked, you must enter the user name and password for the Mail Server.
Tip: You used this information when you set up your e-mail program. If you can't remember it, check the settings in your e-mail program.
Send E-Mail alerts immediately
If you want E-mail alerts sent immediately whenever a security incident occurs, select the appropriate check boxes.

Send logs according to this schedule
If you want logs sent, select one of the options:

If you selected Weekly, then select which day of the week.
If you selected Weekly or Daily, select the time of day for the e-mail to be sent.
Note: If E-mail logging is enabled, and the log is filled before the day/time specified to send it, it will be sent when full.

Click Apply to have your changes take effect.

We hope that the steps provided above would help resolve the problem/case. Please feel free to contact us again if you will require further assistance.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click "no" when the system ask you "Was your problem resolved with the information provided by the NETGEAR representative above?"

When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Ruban
Technical Support
NETGEAR, Inc.
http://my.netgear.com</sub>

Thanks
Dan

[Rik]

Frankly, Dan, I don't think they've read your question. The log will just show firewall activity, drops in connection etc. It won't contain interleaving information unless they've drastically changed it. Try it, but I suspect you may need to be persistent with them.

[net91]

That's what I thought, and this is the third time they've sent the same thing as I've asked them how this information helps me to tell whether the connection is intervealed. I will try it anyway to see if it does work.

[Rik]

It's fairly typical Netgear level 1 response, I'm afraid. Try, send them a copy of the email and ask them to tell you where the interleaving information is.

[net91]

Will do. (It makes you appreciate IDNet's support.)

[Steve]

Surely idnet support will be able to tell you whether your interleaved or not? Having been messing round with a Dg834g v2  this weekend I coudn't find detailed adsl stats either. However one solution,a lot of a faffing required is to use DMT tool , which should give you the info, but I believe your using a mac which would mean installing windows

[Rik]

ISTR they couldn't be sure, Steve, which I thought was odd...

[Steve]

Could try this may work???http://www.kitz.co.uk/routers/netgeardg834_interleaving.htm

[Rik]

We tried that, Steve, but it didn't work. The PN version uses, I think, the Broadcomm chipset and doesn't respond to the old AR7 commands it seems.

[Steve]

Sorry missed that!! not much choice then. DMT tools or borrow a different router.