Is there Email/Webmail Help/Guide/FAQ somewhere.

[davej99]

I am having problems finding detailed help for email/webmail. I use email through Outlook Express with no problems and I can use the web mail service if I need to, but both at a basic level. When it comes to filtering, forwarding, auto-reply, identities and all the clever stuff, I need to do some homework. However, I cannot locate the relevant Help sections or IDNET Guide or FAQ. Please could you point me in the right direction?

THANKS

[kinmel]

There is basic information on IDnet's site login and look under email>settings and message filters

Microsoft have excellent support for Outlook Express, look here for advice:-

http://support.microsoft.com/ph/2578

http://www.microsoft.com/windows/ie/ie6/using/oe/default.mspx

[Sebby]

This is not really IDNet's territory as it's to do with the application itself. Have a Google and you should be able to find lots of sites about OE.

[davej99]

I am not seeking help with Outlook Express, but help with the IDNET email services, especially in terms of filtering, forwarding, auto reply, identities etc.. These are the settings contained in IDNET Customer Account Email Setup and on IDNET Webmail. I would have thought there would be some help on on this.

[Rik]

Well, if you tell us what you're trying to do, Dave, we'll try to answer.

[davej99]

I am trying to understand filtering, forwarding, auto-reply (if it exists), identities etc. and the settings contained in IDNET Customer Account Email Setup and on IDNET Webmail. I am asking where I can find the relevent Help Files/User Guides/FAQs/Posts or whatever. If such information does not exist, and I think it should, then I would appreciate confirmation that I need not look for it.

[Rik]

There's nothing here. other than this brief guide, Dave. What's on the IDNet help pages I found adequate, but not fulsome.

There is an auto-responder you can turn on (and set a message for), you can forward mail to one or more addresses, done under filtering rules for the mailbox, accessed through your accounts page. I recommend that, for forwarding, you forward on both the To and CC fields matching your email address. Note that there will be no copy left behind in the original mailbox.

Filtering is set up similarly, but instead of specifying a 'forward to' action, you choose one of the other options, eg move to folder.

I'm not sure what you mean by identities, if you are thinking of aliases, afaik, these are not supported.

There are no settings in the webmail interface, unless you have the older idnetfreemail.co.uk form of address.

Does this help?

[LesD]

You may like to try here as this page has a whole host of email related information on it.

[Simon]

Dave, just to mention, although aliases aren't supported, you can have as many <name>@idnet.com email address as you like, and these are all separate POP3 accounts, from which you can download mail into a mail client, such as Outlook, Outlook Express, Thunderbird, etc, or use within the webmail interface.  As has been said, all the forwarding, and other tools are under Email in your IDNet Customer Account page, once you have logged in. 

As there isn't an all-encompassing FAQ / Guide to the mail tools, my suggestion would be to set up one or two 'dummy' accounts, and just try things out.  You can't really break anything, and if there's something specific you need to know, you'll usually get an answer here within a few minutes.

Hope that helps a bit! 

[davej99]

Thank you all for helping with my badly expressed post. It is much appreciated.

The "identities" I was referring to is Webmail/Personal Settings/Identities. What does this do?

[Rik]

As I understand it, these are different 'personalities' you can create all using the same email address. If you like, it's similar to the various signatures you can set up in many email clients. So, for the same email address you can have a range of displayed names and signatures, and then just select them from the list as required. If you want to create a new email address, though, that has to be done through your customer accounts page.

[Simon]

I'm glad you understand it Rik, because I didn't! 

[Rik]

I only think I understand it.

[Simon]

Perhaps Dave could try it out and give us a tutorial! 

[davej99]

Concerning Webmail/Personal Settings/Identities.

It seems you can set up an alternative name prefixing the same or a different email ID, yours or someone else's, real or false. You can then send a message to a recipient of your choice with your own, someone else's, or just a false ID. Guess headers reveal source.

Only tested within IDNET Webmail to Outlook express.

[Rik]

That seems rather more powerful than I was told, Dave, and in some respects, undesirable. Effectively it becomes a spoofing tool. How very strange.

[davej99]

I was surprised. I suppose this enables those with email services elsewhere to use IDNET Webmail. I guess it is hard (for me anyway) to fake the message ID and the sending server. Here is a representation of the message header in my experiment FYI.

Return-Path: <false_or_real_address@idnet.com>
Delivered-To: my_real_address@idnet.com
Received: from webmail.idnet.com (unknown [212.69.36.226])
   by lda.idnet.com (Postfix) with ESMTP id ED5F13807F
   for <my_real_address.@idnet.com>; Thu, 17 Jul 2008 16:19:57 +0100 (BST)
MIME-Version: 1.0
Date: Thu, 17 Jul 2008 16:18:38 +0100
From: alternative_identity<false_or_real_address@idnet.com>
To: a_real_address@idnet.com
Subject: Identities
Message-ID: <0a03a21647934762ceb60758d6224d4d@mail.idnet.com>
X-Sender: false_or_real_address@idnet.com

[Rik]

Provided people can get at the headers, Dave, the source is easy to spot, but it seems to me that, if used webmail-to-webmail, it's a potentially misleading facility, to put it mildly.

[davej99]

But on the other hand, Rik, it allows responsible IDNET customers to mix and match email services. With unique IPs, linked to a bank account, it's hard to mis-behave. I suppose we have to be mindful, though, of unprotected/hacked wireless/email. 

[Simon]

Thanks very much for taking the time to check it out, Dave.  Your findings were certainly enlightening. 

[Rik]

But on the other hand, Rik, it allows responsible IDNET customers to mix and match email services. With unique IPs, linked to a bank account, it's hard to mis-behave. I suppose we have to be mindful, though, of unprotected/hacked wireless/email. 

Fair comment, Dave, but it emphasises once more the need to ensure security - and there are too many people who don't.