MS Messenger for Mac "Service is not available or you're not connect..."

net91 · Jul 17, 2008, 20:24:47

I have tried following the steps given to me in the email from Microsoft support with no luck. I have informed them of this so they should respond with some more ideas for fixing it.

Baz · Jul 17, 2008, 22:35:36

sorry Dan cant say exactly as I dont use it too much but as I got sick of trying and just left it I would guess about any time within 3 weeks. Not much help I know.

One other thing what I can say which might give you something to go on is that MSN Messenger worked on my sons system upstairs while it didnt on mine so it may be system related.

HTH

net91 · Jul 18, 2008, 10:05:02

Are both of your systems running the same version of the OS?

Dan

net91 · Jul 18, 2008, 10:18:03

Second email from Microsoft support. Giving it a shot now.

_{Hi Daniel,

Thank you for writing back to MSN Messenger Technical Support. My name is Mark.

I understand that you are still having problem on signing in to MSN Messenger for Mac and you're still getting an error message saying Sign in Messenger failed because the service is not available or you may not be connected to the Internet. Previous steps failed to resolve your issue. I realize how inconvenient this is. Be assured that I will help you resolve this concern the quickest way possible.

Since you mentioned that you're Internet connection is working fine and you can connect. It's possible that your Messenger program is corrupted.

To resolve your issue, I suggest you to uninstall and reinstall Messenger from your computer.

You should be able to sign in without any problems once these procedures have been performed.

To resolve this issue, make sure to perform these steps.

Here are the steps to remove Microsoft Messenger for Mac

Visit:
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/misc/messenger603.xml to uninstall Messenger.

To reinstall Microsoft Messenger for Mac
1. Visit http://www.microsoft.com/mac/default.aspx?pid=msnmessenger
2. On the right side, click the version of Microsoft Messenger for Mac that you want to download.
3. Follow the installation instructions on the page to download the program.

If this information does not resolve or apply to the issue that you have submitted then please reply to this email and include any additional information that you feel may be helpful in resolving your issue.

Thank you for contacting MSN Messenger Technical Support. Have a great day.

Sincerely,

Mark
MSN Messenger Technical Support}

Rik · Jul 18, 2008, 10:20:15

Indeed.

net91 · Jul 18, 2008, 11:16:53

No luck after following the second email from Microsoft support, I'll see what they have to say in their third one.

Rik · Jul 18, 2008, 11:17:48

Good luck, Dan.

net91 · Jul 18, 2008, 11:19:23

net91 · Jul 18, 2008, 13:33:37

I think I may have found something useful on the Microsoft website.

_{Launch the Keychain Access application, located in your Utilities folder.
Look on the left pane for the x509 anchors. Do any certificates show for the
x509 anchors? If so, do you have the ³Secure Server Certification Authority²
certificate? If not, you will need to copy this certificate from another
Macintosh into the x509 anchors in your keychain, or reinstall the OS. The
certificate allows for a more secure login}

It's said on this website that Mac OS X 10.4 had the x509 anchors in the keychain by default, which would make sense because I could connect using Microsoft Messenger on my old Mac mini running 10.4. It seems though that my only option is to reinstall my entire OS to get them on my machine now, which I'm not keen on doing especially as it's not one hundred percent chance of working.

Do any other Mac OS X 10.5 users using Microsoft messenger have the x509 anchors in their keychains?

Thanks
Daniel

Steve · Jul 18, 2008, 13:52:38

I presume you no longer have the mac mini to copy them from?

net91 · Jul 18, 2008, 13:59:25

No I sold it when I got the mac I'm using now, and there not on the discs that came with the machine.

Tina · Jul 18, 2008, 16:58:37

Probably no help, but I am logged into my MSN on my mac mini, so it sounds like it's your comp

net91 · Jul 18, 2008, 17:42:46

I have received another email from Microsoft support saying that they are passing the issue on to their product specialist team. They have requested I send them various details about my system, and I have had to agree to give them access to my MSN account. Hopefully they can sort things out.

Rik · Jul 18, 2008, 17:50:13

Toes and eyes crossed for you, Dan.

net91 · Jul 18, 2008, 18:43:58

net91 · Jul 18, 2008, 18:44:55

Quote from: dissonance on Jul 18, 2008, 16:58:37
Probably no help, but I am logged into my MSN on my mac mini, so it sounds like it's your comp

Is your mini running OS X 10.4?

Tina · Jul 18, 2008, 22:19:54

Yes it is

net91 · Jul 18, 2008, 23:30:17

Thanks to everyone who has posted here.

I'm going to have to leave it until Monday now as I'm working all day Saturday and at a BBQ for my sister's birthday Sunday. I have another email from Microsoft support to look forward to so I'll post that here next week.

Dan

Rik · Jul 19, 2008, 10:06:15

I hope the weather holds for Sunday, Dan. Every time I plan a BBQ, it rains.

net91 · Jul 21, 2008, 09:56:58

Quote from: Rik on Jul 19, 2008, 10:06:15
I hope the weather holds for Sunday, Dan. Every time I plan a BBQ, it rains.

It did.

net91 · Jul 21, 2008, 09:58:43

Microsoft support have emailed me requesting a log file from Messenger so I haven't really got anything new from them to report yet.

Rik · Jul 21, 2008, 10:10:35

They're as bad as us, nothing but questions.

net91 · Jul 22, 2008, 10:45:01

I've received an email from Microsoft support this morning saying they have passed the issue on to their product specialist team, and can expect a response within 72 hours. So I'll post what they say here.

Rik · Jul 22, 2008, 14:30:24

Thanks, Dan.

Tina · Jul 22, 2008, 23:44:00

hi - i found this thread on the mac forums, which sems to be the same issue as yours. Hope it helps http://www.mac-forums.com/forums/showthread.php?t=103736