Are there email problems?

cavillas · Jul 21, 2008, 09:44:04

Are there any email problems today on idnet.com addressess? I cannot receive pop mail at the moment or webmail or am I jumping the gun?

alan · Jul 21, 2008, 09:46:29

I cannot get anything either on POP3.. I thought it was my settings for one minute.

Arathorn · Jul 21, 2008, 09:48:00

Same here. timing out on Pop3 and webmail

Arathorn

dennyjim · Jul 21, 2008, 09:49:35

sending but not receiving

David · Jul 21, 2008, 09:49:41

No Email this end either can any light be shed please wont sign in times out first and its driving me crazy.

gingergalore · Jul 21, 2008, 09:49:59

Mine's down too

Simon · Jul 21, 2008, 09:50:59

Email was down for me too, but one's just come in, so I think it may have been a temporary blip.

Rik · Jul 21, 2008, 09:52:01

I'm trying to find out atm.

Arathorn · Jul 21, 2008, 09:53:49

Seems OK now. must have been just a temporary hic up.

Arathorn

Simon · Jul 21, 2008, 09:55:43

All seems OK now.

Bill · Jul 21, 2008, 09:57:41

Prior to this, I lost all the tbb servers for a few minutes, maybe BT are messing about?

David · Jul 21, 2008, 10:02:49

Mine is OK now panic over

cavillas · Jul 21, 2008, 10:03:47

Everything back to the exceptional norm we have come to expect, panic now over.

Rik · Jul 21, 2008, 10:04:19

UPDATE

The mail server now backs up every six hours. If a lot of people hit POP/IMAP at that time, timeouts may occur. It seems like this happened today.

cavillas · Jul 21, 2008, 10:04:46

Hello badpianoplayer, thought you had deserted us.

cavillas · Jul 21, 2008, 10:05:55

Quote from: Rik on Jul 21, 2008, 10:04:19
UPDATE

The mail server now backs up every six hours. If a lot of people hit POP/IMAP at that time, timeouts may occur. It seems like this happened today.

Has it been christened yet, what's its name? How about Steady Eddie.

Rik · Jul 21, 2008, 10:09:53

It's Clunker for the time being, Alf.

Ardua · Jul 21, 2008, 10:34:47

My e-mail continues to time out on 'receive' . If this is something that we now have to live with, then it would be nice if IDNet briefed their customers.

Bill · Jul 21, 2008, 10:36:17

Yup, it's down again here.

Simon · Jul 21, 2008, 10:40:46

I noticed this on one occasion yesterday too.

Rik · Jul 21, 2008, 10:44:19

Quote from: Ardua on Jul 21, 2008, 10:34:47
My e-mail continues to time out on 'receive' . If this is something that we now have to live with, then it would be nice if IDNet briefed their customers.

They are going to make some adjustments following the number of reports this morning.

seagrass · Jul 21, 2008, 10:46:38

Some of the server load this morning might be self-inflicted. I notice that webmail is checking for new messages every 23 seconds!

Perhaps a button labelled "Check mail" might suffice for expectant email recipients, and cut down on all that needless traffic...

Rik · Jul 21, 2008, 10:51:17

Welcome to the forum.

I'll mention that to them.

Ardua · Jul 21, 2008, 10:52:56

My point is that there is little point in IDNet reporting e-mail 'Good Service' when there are obviously reports of problems. Even BT - in days of yore - had a freephone number that customers could use to check on the resolution of problems, and a web page that showed the problem and the date/time of resolution. At the moment, we seem to rely on Rik to tell us what is going on. All credit to you Rik.

Rik · Jul 21, 2008, 10:55:23

There still seems to be a tendency to fix the problem first and then tell people as an afterthought. I do nag.