Are there email problems?

Bill · Jul 21, 2008, 11:36:54

If the problem can be fixed in a few minutes I don't personally have a problem with that... and let's face it, it can take a few minutes to be sure that the problem is at IDNet and not elsewhere.

No point reporting until there's something useful to report- simply saying that there's a problem is a waste of time, the users already know that!

Rik · Jul 21, 2008, 11:40:08

I'd agree with that, Bill, but today's problems started around 9am and continued until 10:30, on top of which the cause was known (and should now be resolved).

David · Jul 21, 2008, 12:41:25

Quote from: badpianoplayer on Jul 21, 2008, 10:02:49
Mine is OK now panic over

Stopped again ?

Bill · Jul 21, 2008, 12:43:01

Still not fully resolved it would seem... still getting occasional timeouts.

Glenn · Jul 21, 2008, 12:43:14

Yep

David · Jul 21, 2008, 12:49:34

Quote from: cavillas on Jul 21, 2008, 10:04:46
Hello badpianoplayer, thought you had deserted us.

Hi Alf would I do such a thing

netn00b · Jul 21, 2008, 12:50:49

cant receive e-mail so i guess its still not working properly.

David · Jul 21, 2008, 12:52:40

looks like I picked the wrong day for urgent stuff

Have Emailed support to see what is going on.The first time I have ever had to

Rik · Jul 21, 2008, 13:50:42

It seems fine here, David.

David · Jul 21, 2008, 13:55:58

Back again

David · Jul 21, 2008, 14:35:31

Just heard from James some continuing problems from a few weeks ago and things are not yet back to normal but they will improve,Thanks James will persevere

Bill · Jul 21, 2008, 15:41:51

In all honesty, I doubt that a mail outage of 5 or ten minutes is really of very much importance to anybody, even a few times a day. Mildly iritating, but not much more than that.

It's just that after the last couple of events we're all a bit jittery

Rik · Jul 21, 2008, 15:47:51

You make a good point, Bill. I guess we've all got a bit trigger happy over mail.

Tacitus · Jul 21, 2008, 15:51:08

Quote from: badpianoplayer on Jul 21, 2008, 14:35:31
Just heard from James some continuing problems from a few weeks ago and things are not yet back to normal but they will improve,Thanks James will persevere

It might have been better if he said exactly what. I doubt it's commercially sensitive.

A simple msg somewhere saying there will be short email outages due to x, y or z would suffice, with a follow up saying all is now normal. They could keep it to the customer portal if they wanted to. IDNet really need to raise their game on the PR side.

Bill · Jul 21, 2008, 16:08:22

Quote from: Tacitus on Jul 21, 2008, 15:51:08
IDNet really need to raise their game on the PR side.

Not to say that IDNet is immune from improvement, but my SO lost her email completely recently, it took her ISP several days to even admit that the whole system was down... and about 6 weeks before it returned to normal.

A sense of proportion...

Tacitus · Jul 21, 2008, 16:53:21

Quote from: Bill on Jul 21, 2008, 16:08:22
Not to say that IDNet is immune from improvement, but my SO lost her email completely recently, it took her ISP several days to even admit that the whole system was down... and about 6 weeks before it returned to normal.
A sense of proportion...

I have a sense of proportion, but coming on top of the recent major problems people are a bit twitchy.

Just because others are c..p doesn't mean iDNet should emulate them. It's a minutes work to post a short notice to all users via the customer portal and here - "We are experiencing email problems on our POP3 servers, which may mean occasional short outages. We are aware of this and are investigating".

It took me 35 seconds to type that, a click of a button and it could go to all customer portals/email to Rik. People would know of the problem, know that iDNet know of the problem and are trying to fix it. Cue posts on iDNetters and maybe TB saying how good they are in being pro-active, whereas others wouldn't be.

Value in PR terms immeasurable. And all for a minutes work.....

Simon · Jul 21, 2008, 16:55:12

I tend to agree that we have perhaps been spoilt by the perfection of IDNet, so any problems seem to hit us hard. I also agree that the mail outages of today have not really been significant enough to warrant undue concerns, but some form of notification from IDNet would have been reassuring, given the events of the last couple of weeks.

Dopamine · Jul 21, 2008, 19:03:24

I too have a sense of proportion, which is why after the recent email shambles I moved all my email away from IDNet. None the less, I still automatically check my old IDNet.com accounts through Outlook Express, and have noticed difficulty throughout the weekend in making contact with IDNet's servers.

Last night I attempted to sign up to kitz.co.uk's forum, and rather than risk having my new domain spammed, I used an IDNet.com email address. The registration confirmation email took just under eight hours to arrive..........

..... by which time I'd got bored with waiting and had signed up to the forum again, this time using a hotmail address. That registration confirmation email arrived almost instantly, so I was able to use the forum. I'll bet a substantial amount of money that the delay with the first email was caused by IDNet's processes, not Kitz's.

Now, I'll be viewed as a whinger, but IDNet's email really is very poor at present and my, and I'd expect others', patience and goodwill has been stretched to breaking point, not by the failures, which IDNet are dealing with, but by their dreadful PR.

Rik · Jul 21, 2008, 19:07:52

I'm sure this thread will be read by IDNet and its expressed views noted.

Lona · Jul 21, 2008, 19:14:21

I just tried downloading my mail form idnet via outlook express and the delay was about 4 mins.

LesD · Jul 21, 2008, 19:16:32

My IDNet POP3 access is somewhat intermittent this evening.

Anyone else had any problems?

A couple of time now circa 19:10 I have been stuck Authorising and then the do you want to wait another 60 second pop-up appears to which on the two occasions I have had it, saying yes sees the process complete in less than a further 10 seconds.

Rik · Jul 21, 2008, 19:16:43

I've made sure they are aware there's an ongoing problem, Lona. My own POP accounts are all timing out.

Yes, Les, there does seem to be an issue - I've alerted SimonD.

LesD · Jul 21, 2008, 19:17:36

Ah I see they have.

Rik · Jul 21, 2008, 19:18:07

And I've just edited to include you in my reply, Les.

B52 · Jul 21, 2008, 19:29:52

pop3 mail been intermittent all day today for me.

It has timed out at every logon for past hour. This isnt good. We were told a couple of weeks ago that the problem had been resolved.

Is there any chance of a remedy for this? I hung on last time but am getting really pi**ed off with this now. Its not been right since the big let down last month.

I might be calling for my MAC (Should that be 'I'll get my coat'?)