Are there email problems?

cavillas · Jul 21, 2008, 19:42:40

I'm sorry I started this thread, I was just asking a simple question..oooopps.

I think Idnet is the best and their email superb.

A little glitch here and there never hurt anyone did it. I have been getting me emails all day now without problems so I'll say no more on it.

LesD · Jul 21, 2008, 20:02:08

Quote from: Rik on Jul 21, 2008, 19:18:07
And I've just edited to include you in my reply, Les.

So I noticed just after I posted mine.

My fingers, never mind my mental processes are just not agile enough to stay abreast on this forum!

P.S An edit to add that my POP3 access is OK again now and has been for about the last half an hour.

Now who was the agitator that started this thread!

Philip · Jul 21, 2008, 21:33:46

I just booked a flight on the London Eye and got a confirmation email almost instantly, so no problems here

Tacitus · Jul 21, 2008, 21:40:41

Quote from: cavillas on Jul 21, 2008, 19:42:40
I'm sorry I started this thread, I was just asking a simple question..oooopps. I think Idnet is the best and their email superb. ....

To be honest Cav I wouldn't have bothered posting as I agree that most of the time a short outage would be pretty much inconsequential. However today happens to be the one day when I need to keep exchanging emails via iDNet on something important. Sod's law isn't it.

It would have been so much easier if support had posted a short message as I outlined in my earlier post. Wouldn't have soothed my temper this morning, but it would have been an acknowledgement they knew of the problems and were trying to fix them.

I'm not trying to whip up a campaign, but they really do need to work out some sort of reliable information system. If nothing else, it would save them dealing with support calls.

Simon · Jul 21, 2008, 22:24:19

Quote from: cavillas on Jul 21, 2008, 19:42:40
I'm sorry I started this thread...

If you hadn't, someone else would have, Alf.

I think the problems today have been manageable, but unwanted and irritating all the same, not least because of the fact that they still seem to be ongoing this evening. I'm sick of hearing myself say this, but IDNet are aware of the issues, and are doing their best to resolve them. Unfortunately, things just don't seem to be working out at the moment, and I agree, not enough information is forthcoming.

Inactive · Jul 21, 2008, 22:30:09

Not sure what all the fuss is about, I rarely use IDNet Mail, there are plenty of free ones that do the job very well.

Sebby · Jul 21, 2008, 22:38:44

True, but I can understand the frustration for those that do use IDNet's mail.

Inactive · Jul 22, 2008, 00:51:34

I learned my lesson at Plusnet that ISP's emails are rarely as reliable as the free ones.

Apart from the fact that they kind of stitch you in to the ISP.

Gary · Jul 22, 2008, 06:57:34

Quote from: Inactive on Jul 22, 2008, 00:51:34
I learned my lesson at Plusnet that ISP's emails are rarely as reliable as the free ones.

Apart from the fact that they kind of stitch you in to the ISP.

Some people dont think like that, In and for them its a pain, some would argue that when you use an ISP's mail it should work, and fo the extra spent on idnet I can see why, but I have free ones and a domain for my main mail, google for online spammable stuff and idnet.com now directed through my domain untill everyone gets the message I have changed addresses.

Saying that I trusted Idnet to host my filtered domain mail, expensive yes, but I like the level of service and who I get at the end of the phone.

Ardua · Jul 22, 2008, 08:56:39

Like many, I do not sit at a computer all day waiting for my e-mails. When I turn my computer on and find that the e-mail system is down then I do not know whether or not it has been down for just a few seconds or for hours. I then look at the ISP's site and find that they are reporting 'Good Service'. I am then left even more confused. Do I ring IDNet to find out whether it is an IDNet problem or do I look elsewhere for an answer ( ie; on this site)? It is not the level of technical service that is likely to drive me away from IDNet, it is the innate lack of customer awareness within IDNet's support team. Sorry it had to be said: I know that others will disagree.

Rik · Jul 22, 2008, 09:04:53

We don't - it concerns us too.

cavillas · Jul 22, 2008, 09:37:43

Quoteit is the innate lack of customer awareness within IDNet's support team. Sorry it had to be said: I know that others will disagree.

I think the Idnet Support team are one of the best in the country, it is the mechanical, electronic and logical idiosyncrasy's of computers that cause all the woes. The support team do a marvelous job and are completely aware of customers concerns, needs and worries.

There I disagreed with you Ardua.