MEGA Slow Speeds

[Pez]

For the past 2 days, I've had MEGA slow speeds, it seems to be up and down, has there been any reported problems?

This was a test a couple of minutes ago.

[Inactive]

None here Pez, all flying as usual... others may give a different answer, however usually more reports have been listed within 2 days, I havn't seen any.

[Pez]

It's weird, initially it sounds like I've just left something downloading or folding@home, but all that is inactive and I've checked for spyware, etc. and don't seem to have anything using up bandwidth, I don't get it As I say it seems to be up and down constantly!

[Inactive]

I'm not very techie Pez, but it does sound like problems at your end, some techie will give a better answer than me, sorry I can't be more helpful.

[Steve]

Hi Pez Perhaps if you post your router connection stats and the results of a BT speedtest, the techies may be able to give you a clue of what's up. Otherwise try support tomorrow. Good luck 

[Simon]

Hi Pez,

The techies will ask for your router stats, and a BT Speedtest, so if you could post those, it might help to save some time. 

[Gary]

For the past 2 days, I've had MEGA slow speeds, it seems to be up and down, has there been any reported problems?

This was a test a couple of minutes ago.

Speed test.net is very unreliable, go to http://speedtester.bt.com/ as Simon says, then enter your details and run the test, try to do it using IE ias it seems to prefer that over Firefox/Opera and make sure your java runtime is up to date. then post your router stats, also can you think of anything thats changed over the last few days? If you have the modern BT master socket try connecting to the master socket when you take the lower half of the face plate off, this will eliminate things that are from your end that could be wrong, see the FAQ section for some guidance

[Pez]

Ok I've just done a SpeedTest:

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 59 kbps

Router Stats:

noise margin upstream: 10 db
output power downstream: 12 db
attenuation upstream: 12 db

noise margin downstream: 12 db
output power upstream: 19 db
attenuation downstream: 18 db

SpeedTest.net:

[Rik]

That upstream noise margin looks low, even allowing for the higher speed of SuperMax. 

For the rest, you're synching at full speed with 6db of noise headroom over target, ie 12db. Your profile is fine, so unless there is something badly wrong with the router, you need to be talking to support to see what is happening. The only thing I can think of is a very high error count, but then I'd expect to see interleaving on, and that doesn't appear to be the case.

Do you have a spare router you could try?

[Pez]

Do you have a spare router you could try?

I'm afraid I don't, it does appear to be dependent on the time of day as mentioned earlier it goes up and down, as if it has something to do with the line rather than locally, e.g. time of high capacity, but those speeds are beyond ridiculous :p

[Steve]

Have you checked your exchange status? http://usertools.plus.net/exchanges/

[Rik]

those speeds are beyond ridiculous :p

As Steve says, it's worth checking whether the exchange is showing congestion, but even if it is, those speeds are way outside tolerance.

[Pez]

Have you checked your exchange status? http://usertools.plus.net/exchanges/

Thanks for the link, these come up when I search my postcode:
http://usertools.plus.net/exchanges/?exchange=Pevensey%20Marina&exact=1989&plugin=vp
http://usertools.plus.net/exchanges/mso.php?id=17311

[Rik]

In theory, neither of them should be causing you problems now. You definitely need to talk to support.

[Sebby]

I agree. Nothing looks to be really wrong, so this is one for support. I suspect BT have messed something up.

[Den]

I seem to be up and down a bit the last few days but I noticed that my upload is lower than normal tonight.



It is usually about 370. 

[Sebby]

I suspect it's exchange issues we're seeing as otherwise I'd expect it to affect everyone, or at least those on the same pipe.

[Rik]

Just thinking aloud. As the BBC's iPlayer etc become more popular, I wonder if we are going to start seeing slower u/s speeds as congestion bites? The network has always been focused on providing primarily d/s bandwidth.

[Steve]

Thinking aloud,if upstream congestion occurs,requests and retransmits will be delayed and presumably download speeds directly affected as a consequence. I believe with BBC iplayer very few are knowingly using the P2P application, the majority of viewing is via the flash player.

[Rik]

Interesting point, Steve. Spread wider, could P2P strangle the net?

[vitriol]

I believe with BBC iplayer very few are knowingly using the P2P application, the majority of viewing is via the flash player.

I think you're right, I only use the player on the website, I don't want the software on my computer.

[Sebby]

No doubt iPlayer etc are causing problems, but I doubt this much.

[Lance]

I think you're right, I only use the player on the website, I don't want the software on my computer.

I've used it once and whilst the quality is ok, I understand the p2p quality is better. It's a shame that the p2p program has to take over your whole machine in the way I've read.