Any ideas what these "Exit Codes" mean?

[Rik]

As far as I can see, your FEC errors are at 1292, which is quite low if the router has been on all day. You may just be able to tweak some more out of the line, but you'd have to start by leaving the router powered up for 14/15 days.

[kinmel]

Wow.  5 re-sync's again today, here's the screenshot from my excel spreadsheet.  This is from the test socket remember (highlighted in yellow on the screenshot).  Highlighed in red are the important figures.

http://img.photobucket.com/albums/v223/j_firegod/Computer/BB_Stats2.jpg

Should I contact support about this?  I'm going to try a different filter into the test socket in case the one I'm using is broken....(I very much doubt it though and believe it is an external factor).

What do people think?

Thanks.

Well you are getting similar results with the filtered faceplate as when using the test socket with a separate filter, so it is not likely to be a fault in your internal wiring, or filters.

It is possible that your router is at fault and it is worth trying another if you can borrow one for a few hours. If so there is no need to set the router up, simply plug it in and then read sync, attenuation and SNR, if they remain the same as before the problem is on BT's line and you can ask Idnet to investigate the problem with BT.

[Sebby]

It's always worth pointing out that if BT find no problem (very likely - they're good at that) you'll be left with a £160 + VAT bill.

[Montala]

If though you can prove to BT that 'their line' is not performing as it should... i.e. you are not getting what you are paying for, I can't really see how they can charge you for a visit.

When we initially moved into our present property and were regularly 'loosing' the internet connection, I asked them to call on two separate occasions, and even though they could not identify an actual fault on the line itself, we were not charged for either visit.

The problem was later cured by a change in their settings on our line at the local exchange, and although it's not brilliant now it is loads better than it ever was before. Personally I would rather sacrifice an element of speed for better reliability and continuity of connection.

[Sebby]

When it comes to broadband, they can quite easily say there's no fault. They're not really bothered about the sync you should be able to receive.

[Jimbo]

Wow I love this marvel that is broadband.  Today's pot-luck speed is.....


256kbps! 


What a bloody joke... yes I'm slightly peeved today and apologise in advance, but you would think we were back in era of dial-up here.  I have emailed IDNet (on Thursday) and had a nice, quick, reply back the next day, so we're just waiting on BT Wholesale to get back and then IDNet will update me.  Apparently IDNet have ran an external check and everything appears to be ok.

Still connected to the test socket with a filter.

[Sebby]

It's probably still the profile. Can you run a BT speed test?

[Jimbo]

It's probably still the profile. Can you run a BT speed test?

After posting my speed I reset my DSL connection, it connected back at 1632kbps.  Just ran a speedtest now, results are below mate.



Is that back to normal now would you say?

[Rik]

That profile is now too high for your sync speed, Jimbo, so expect it to drop back to 1250. As it stood the throughput was a little low for the profile, but that's partially accounted for by the lower sync speed, which would become the limiting factor.

[Sebby]

What Rik said.

[Jimbo]

Well I'm getting an Engineer out.  After hearing back from support basically BT have come back and said that the line should only do 1Mb and the fact that I sometimes get nearly 2Mb is good enough and they feel that the issue is resolved (even though they've done nothing!).  Well I say done nothing, they say the line has held since Friday.... my results below, beg to differ!

I'm annoyed to think that in the 21st Centuty, BT think 1Mb Broadband is acceptable.  Here's a thought, instead of faffing around going "ooooh new 20Mb Broadband this that and whatever" on the TV, why not invest so time and effort in getting everyone a respectible speed to start with!! 

Anyway, I have emailed support back as apparently I was sync'd at 2Mb this morning but I have come in from work and I am only sync'd at 1Mb.  And here are the results for the last 3 days:-

2/8/2008

1184
1888
1216
960
256
1920

3/8/2008

1632

4/8/2008

1056
0
1024


Now does anyone think I'm being unresonable here?  10 resyncs in 3 days?  I mean this is at the Test Socket so it surely points to my line being the problem?!  Look at those speeds on the 2nd, 256kbps and 960kbps.  Why should I bother paying for up to 8Mb broadband when actually I'd be better sticking with dialup...

Not IDNet's fault here, it's BT!  I can't wait for the engineer to come out so I can give him all this info, it's just not on!!!

[Simon]

Here's a thought, instead of faffing around going "ooooh new 20Mb Broadband this that and whatever" on the TV, why not invest so time and effort in getting everyone a respectable speed to start with!!

Something that's been said often on here, Jimbo.

Best of luck with the engineer - have a karma to help things along. 

[Sebby]

I don't think you're being unreasonable; just don't expect a lot. BT's network is really showing it's age, and unless they can find an obvious problem, they'll just say it's the way it is.

It might be worth telling the engineer that you intermittently get cross-talk on the line. The fix for that seems to be to switch you over to a different pair, which may solve the ADSL problem.

[Rik]

As Sebby says, Jimbo, you're not being unreasonable, but be careful of pushing too hard. BT have no obligation to provide ADSL on a line and can condemn one as unsuitable at their sole discretion. If the engineering costs become too high, I've known them do just that.

[Jimbo]

Ok thanks for the replies guys... and Karma.  I've calmed down a bit now after a good night's kip on the matter.  Time to cross all those fingers and toes and see what the Engineer thinks.   

[Rik]

Keep us posted.