Another dropped PPP?

Simon · Aug 06, 2008, 21:11:04

Just had another short outage - anyone else?

INF      2008-08-06T21:04:30+01:00     ppp: ppp0: No response to 3 echo-requests
NTC    2008-08-06T21:04:30+01:00    ppp: ppp0: Serial link appears to be disconnected.
NTC    2008-08-06T21:04:33+01:00    ppp: ppp0: Connection terminated.
INF    2008-08-06T21:04:33+01:00    ppp: ppp0: connection lost, reconnecting...
WRN    2008-08-06T21:04:34+01:00    vrsip: Broadband connection lost
INF    2008-08-06T21:04:35+01:00    ppp: ppp0: LCP terminated by peer
NTC    2008-08-06T21:04:35+01:00    ppp: ppp0: Connection terminated.
INF    2008-08-06T21:04:37+01:00    lmd: pppoa0: creating VCC 0/38 encap 4 on dsl
NTC    2008-08-06T21:07:21+01:00    ppp: ppp0: local IP address 91.***.*.**
NTC    2008-08-06T21:07:21+01:00    ppp: ppp0: remote IP address 212.69.63.51
NTC    2008-08-06T21:07:21+01:00    ppp: ppp0: primary DNS address 212.69.36.3
NTC    2008-08-06T21:07:21+01:00    ppp: ppp0: secondary DNS address 212.69.40.3
INF    2008-08-06T21:07:21+01:00    ppp: ppp0: up with ipv4 service on pppoa0

LesD · Aug 06, 2008, 21:13:48

Me too!

P.S.

For the sake of completeness here is the record of my outage:

INF 2008-08-06T21:04:24+01:00 sys: ppp0: connection lost, reconnecting...
INF 2008-08-06T21:07:38+01:00 sys: ppp0: Up with ipv4 service on pppoa0

Ann · Aug 06, 2008, 21:15:44

Mine was longer than that.. down at 9:03 and back at 9:09.. ooer..

andrewx · Aug 06, 2008, 21:16:29

Yes, mine just dropped roughly between 21:05 - 21:10.

-Andrew

Philip · Aug 06, 2008, 21:18:09

me too

Wed, 2008-08-06 21:04:23 - LCP down.
Wed, 2008-08-06 21:04:26 - Initialize LCP.
Wed, 2008-08-06 21:04:26 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:30 - CHAP authentication success

Simon · Aug 06, 2008, 21:20:23

Given that this is the second one in three days, I've dropped IDNet an email, asking for this to be looked into.

Welcome, Andrew.

Philip · Aug 06, 2008, 21:21:48

Quote from: Simon on Aug 06, 2008, 21:20:23
Given that this is the second one in three days, I've dropped IDNet an email, asking for this to be looked into.

thanks Simon

net91 · Aug 06, 2008, 21:23:40

I wasn't at my computer at that time, but another IDNetter, Calum, has told me he had a brief outage as the same time as andrewx.

Ray · Aug 06, 2008, 21:26:33

Me as well.

BrianM · Aug 06, 2008, 21:29:03

Yes dropped here as well about 2105

psp83 · Aug 06, 2008, 21:33:43

Wed, 2008-08-06 21:04:06 - LCP down.
Wed, 2008-08-06 21:04:10 - Initialize LCP.
Wed, 2008-08-06 21:04:10 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:18 - CHAP authentication success

dsl4

Ann · Aug 06, 2008, 21:35:26

Welcome Andrew.. have a welcome karma

esh · Aug 06, 2008, 21:37:39

*raises hand*

rgt247 · Aug 06, 2008, 21:39:23

Wed, 2008-08-06 21:03:57 - LCP down.
Wed, 2008-08-06 21:04:04 - Initialize LCP.
Wed, 2008-08-06 21:04:05 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:20 - CHAP authentication success

Heres my log on dsl4

Steve · Aug 06, 2008, 22:11:04

This was part of my log when I lost PPP whether this points to BT as source of fault or Rik switching something off I am unsure.

rhost = ESR9.Miltonkeynes4)

Simon · Aug 06, 2008, 22:14:46

That's it, Steve, he's obviously just got off the exercise bike!

Philip · Aug 06, 2008, 22:15:41

Quote from: Simon on Aug 06, 2008, 22:14:46
That's it, Steve, he's obviously just got off the exercise bike!

or it threw him off

Glenn · Aug 06, 2008, 22:28:08

Mines has not dropped all evening, I'm on dsl4 if that makes a difference.

Inactive · Aug 06, 2008, 23:14:12

Same here Glenn, nothing on dsl4 here.

Sebby · Aug 06, 2008, 23:39:45

Code Select

INF 2008-08-06T21:03:45+01:00 sys:  ppp0: connection lost, reconnecting...
INF 2008-08-06T21:07:24+01:00 sys:  ppp0: Up with ipv4 service on pppoa0

I'm on gw5.

Simon · Aug 07, 2008, 00:30:39

GW5 here too.

psp83 · Aug 07, 2008, 00:31:32

Could of been the thunder that caused it

esh · Aug 07, 2008, 00:43:25

gw5 also

DAB Badboy · Aug 07, 2008, 07:00:04

Quote from: Glenn on Aug 06, 2008, 22:28:08
Mines has not dropped all evening, I'm on dsl4 if that makes a difference.

I'm on dsl4, didn't drop connection but *did* loose DNS during the 'glitch' ...

Sebby · Aug 07, 2008, 09:13:10

Quote from: psp83 on Aug 07, 2008, 00:31:32
Could of been the thunder that caused it

That would more likely affect sync.

Simon · Aug 07, 2008, 09:15:03

Had a reply from Andrew:

"There were no system-wide outages that we are aware of around that time yesterday either on our side or BT's.
I will get your line checked with BT to see if there are any issues present on your line specifically and let you know."

I have replied, pointing out that it wasn't just me, with a reference to this thread.

Sebby · Aug 07, 2008, 09:17:06

Thanks, Simon.

Rik · Aug 07, 2008, 09:30:18

I lost PPP at 21:04:16, so it's not a gateway issue.

drummer · Aug 07, 2008, 09:48:19

Wed, 2008-08-06 21:04:20 - CHAP authentication success
Wed, 2008-08-06 21:04:23 - LCP down.
Wed, 2008-08-06 21:04:25 - Initialize LCP.
Wed, 2008-08-06 21:04:25 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:44 - CHAP authentication success

dsl4

Simon · Aug 07, 2008, 12:18:55

Heard back from Andrew again:

Despite the flag on your line, BT turned nothing up so it must have been a blip.

We've seen a number of end users affected by a ppp drop around the time you mention, but it wasn't as the result of anything within our network that we can see.

There were a number of thunderstorms overnight in the region which can commonly cause stale sessions on the BT network side.

Though there have been no official notifications regarding this from BT, we feel this is likely what caused the drops.

Rik · Aug 07, 2008, 12:33:20

I suspect that's as much as anyone can guess for such a brief outage. I've never heard of thunder affecting PPP before, though.

vitriol · Aug 07, 2008, 12:33:46

I lost connection around 9pm last night too. Unplugged router from the phone line, left it 30 secs and then put it back in. Been fine since.

Simon · Aug 07, 2008, 13:04:13

Quote from: vitriol on Aug 07, 2008, 12:33:46
I lost connection around 9pm last night too. Unplugged router from the phone line, left it 30 secs and then put it back in. Been fine since.

I just left mine alone and waited, then it came back on it's own after a couple of minutes.

Sebby · Aug 07, 2008, 13:26:57

Quote from: Rik on Aug 07, 2008, 12:33:20
I suspect that's as much as anyone can guess for such a brief outage. I've never heard of thunder affecting PPP before, though.

Me neither. I'm not convinced that was the cause.

Rik · Aug 07, 2008, 15:31:04

Unless it affected a data centre?

Steve · Aug 07, 2008, 16:03:17

Quote from: Rik on Aug 07, 2008, 15:31:04
Unless it affected a data centre?

Thats what I wondered last night

Quote from: stevethegas on Aug 06, 2008, 22:11:04
This was part of my log when I lost PPP whether this points to BT as source of fault or Rik switching something off I am unsure.

rhost = ESR9.Miltonkeynes4)

Rik · Aug 07, 2008, 16:04:58

I noticed you were passing by, Steve.

Sebby · Aug 08, 2008, 09:16:32

Quote from: Rik on Aug 07, 2008, 15:31:04
Unless it affected a data centre?

True - it's possible.

Simon_idnet · Aug 08, 2008, 09:43:07

After denying any problems and claiming all was well we have now received notification from BT that they are to be perform "engineering works" on their router that connects to us. This is to take place in the early hours (00:01 to 06:00) on the morning of Thursday 14th. With the possibility of follow-up works in the same time frame on 28th August. We can expect one or more periods of downtime during these windows.

Regards
Simon

Rik · Aug 08, 2008, 09:44:22

Thanks, Simon. Curious that they are taking two weeks to do the follow-up, if needed...

Simon · Aug 08, 2008, 11:29:00

Thanks for the info, Simon.

Sebby · Aug 08, 2008, 19:17:37

Thanks, Simon (D).

Steve · Aug 09, 2008, 22:51:09

PPP down again for 5mins .gw5 via milton keynes

Simon · Aug 09, 2008, 23:28:06

Hmm... nothing in my logs, Steve.

Sebby · Aug 10, 2008, 02:03:52

Nor here...

Rik · Aug 10, 2008, 09:44:43

My logs are clear too. I suspect the BT router which is due for attention this week.

Steve · Aug 14, 2008, 07:53:07

No evidence of any service interruptions for last night in my router log. What ever BT did last night they must have done it very very quietly.

Rik · Aug 14, 2008, 08:25:12

It always happens when I flag the outage, Steve. They do it to make me look silly.

(Obviously, they don't know I'm quite capable of that all by myself!

)

psp83 · Aug 14, 2008, 08:40:46

or did they do anything? you know what BT are like. say they will do something and don't do it.

Rik · Aug 14, 2008, 08:41:40

There's a 'follow up', if required, in a fortnight.

Steve · Aug 14, 2008, 08:44:00

Quote from: psp83 on Aug 14, 2008, 08:40:46
or did they do anything? you know what BT are like. say they will do something and don't do it.

Those were also my thoughts, someone probably forget his flask and had to return home.

Inactive · Aug 14, 2008, 09:14:57

Quote from: Rik on Aug 14, 2008, 08:25:12
. They do it to make me look silly.

Rik · Aug 14, 2008, 09:20:55

Simon · Aug 14, 2008, 11:49:42

Perhaps you should just leave the message up, then we won't have any more problems!

Rik · Aug 14, 2008, 12:06:39

Well, there is a follow-up due on August 28, of course...

Inactive · Aug 14, 2008, 12:10:01

Quote from: Simon on Aug 14, 2008, 11:49:42
Perhaps you should just leave the message up, then we won't have any more problems!

Good thinking...

Baz · Aug 18, 2008, 15:58:24

anyone have a drop today about 3.50pm for about 5 mins here

Rik · Aug 18, 2008, 16:02:21

Nothing here, Baz.

Baz · Aug 18, 2008, 16:04:24

glitch in the system

Rik · Aug 18, 2008, 16:05:04

Ah, but whose system?

Baz · Aug 18, 2008, 16:06:14

THE system maybe

Rik · Aug 18, 2008, 16:07:53

I didn't know there was one, Baz, I thought it was all guesswork and chaos.

Moley · Aug 18, 2008, 16:08:05

I'm having odd service outtages - very brief but definitely out all the same. Always between 9 and 10pm - weird. Haven't got any stats to post like you guys - where do I find those?

Baz · Aug 18, 2008, 16:09:03

Quote from: Rik on Aug 18, 2008, 16:07:53
I didn't know there was one, Baz, I thought it was all guesswork and chaos.

that sounds about right yeah

Rik · Aug 18, 2008, 16:09:21

Check here, Chris:

http://www.kitz.co.uk/adsl/frogstats.htm

Your router is probably listed with instructions on extracting the data.

Moley · Aug 18, 2008, 16:29:57

Hmm well my router isn't listed but looking at the other linksys ones the interface is the same - but it doesn't tell me where I should type the command..... adslctl info --stats

Rik · Aug 18, 2008, 16:42:49

If it's this you mean:

Turn debug on:
http://192.168.1.1/setup.cgi?todo=debug

start telnet:
telnet 192.168.1.1

type in command:
adslctl info --stats

Then you need to first turn debug on via your web browser, then open a command prompt window and telnet to the router, then enter the command.