I have failed :)

[g7pkf]

Most of you are aware of my problems with speed sync snr and disconnection's.

well i have done everything AND I MEAN EVERYTHING.

I can now confirm that my snr graph from router stats looks like a saw.

the trains mainly interfere with the connection when they pass under the bridge (some 2 miles from my house)where the BT cables run (over the railway line-guessing within 3 metres of the overhead power lines).

The only good thing is since the singtel firmware i have had only 3 disconnection's in 3 months BUT this is at aprice of speed, with sbc i get apx 5Mb )with 5-20 disconnects a day) with singtel its down to 3.

So i am resigning to the fact that unless BT put in a sub exchange (and run fibre to it) in my village i am just going to have to put up with low speed.

Sorry ive failed, i cant do anymore.....Hopefully my experiences will enable me to help the rest of you.

AND I HATE VIRGIN TRAINS (they are the worst offender)

[Sebby]

I'm sorry to hear that you can't sort this 100%, but unfortunately that's just BT for you (and, probably, Virgin Trains).

Still, at least things are relatively stable. Good to have you back.

[Rik]

Have you thought of trying some of the techniques employed by the French Maquis during WWII, Dean.

[g7pkf]

I have thought about it but whats the point of having a stble connection while i am banged up.

by the time i got out the trains would be running again.

dean

[Rik]

 

Then don't get caught.

[gizmo71]

If it's any consolation you've still got 4 times the download bandwidth I've got!

[g7pkf]

Wonder if this is worth a support call.

Just compared my neighbours stats to mine (pics posted) but a speed differance of 2Mb? and they do not get dissconnections..  main point is there cable is brand new mine is 30 years old.

Is it worth a call to support?

what do you reckon.

Dean

[attachment deleted by admin]

[g7pkf]

Forgot to say i intermittently get cross-talk on the line in that i can half hear another converstaion.

But this is very intermittant.

the line sounds cr*p at the best of the time.

dean

[Rik]

Phone BT, report the cross talk as a voice fault and don't mention ADSL, Dean. We are given to understand that standard BT remedial action to to swap the exchange pair.

[g7pkf]

what if ther are no spare pairs to my location?

[Rik]

BT will have to work a bit harder.

[Lance]

Yep, I reported crosstalk and got a new E side which sorted my problems

[Ann]

Maybe they'll swap it with your neighbours   

[g7pkf]

Whats the best thing to say when on the phone to them, i mean what will get the best response.

the line is awfull- call quality is poor very quiet and ocasionally crackly and ocasionally i canhalf hear another conversation in the background.

but as i said whats the best way or reporting this to them at BT to get the best reult?

[Rik]

If you can hear noise, then tell them, Dean, but they key thing to mention is that you can hear other conversations at times.







Edit: what a difference a letter makes. 

[Inactive]

If you can hear noise, then tell them, Den, but they key thing to mention is that you can hear other conversations at times.

Or that you keep hearing sheep in the background.. 

( Sorry, couldn't resist )..

[Rik]

I'm always unable to resist myself.

[Sebby]

Whats the best thing to say when on the phone to them, i mean what will get the best response.

the line is awfull- call quality is poor very quiet and ocasionally crackly and ocasionally i canhalf hear another conversation in the background.

but as i said whats the best way or reporting this to them at BT to get the best reult?

Crosstalk seems to be a good one as the standard fix is to swap you to a new pair. Whilst it might be a white lie, there is something wrong with the broadband and this might sort it.

[Lance]

I made it clear that it was intermittent crosstalk. That way it didn't matter if they couldn't hear it when the engineer came to test the line!

[g7pkf]

I made it clear that it was intermittent crosstalk. That way it didn't matter if they couldn't hear it when the engineer came to test the line!

Thats exactly what i have.  they can never hear me but i can hear them sometimes as well as the person i am talking to.

and the line volume is terrible, people struggle to hear me i struggel to hear them!! the voip system is much clearer. hence we tend to use that.

Dean

[Rik]

Well, you have the right symptoms, Dean - go for it.

[g7pkf]

Well reported to BT the fault. (it happened twice yesterday-heard the voices).

They checked the line and guess what NFF.

Think this is going to be one of those pain's to get sorted.

They did say if they could not find a fault there would be a charge, Usuall thing.

Trouble is if they come out they won't find a fault unless the third party is on the phone at the time.

seems like i am in a catch 22 and the chances of getting a BT engineer out at the weekend to sit on my phone for the day is probarly pretty remote.

Dean

[Rik]

Odd that, Dean, they usually respond to the intermittent crosstalk issue. Maybe it's become too well known and used? 

[g7pkf]

Skipped fault reporting and just lodged a complaint via complaints procedure.

transcript below



The problem I am having is that mainly at weekend's (but sometimes in the late evening) i can hear albeit faintly another conversation on the line.
I have tried disconnecting every other phone on the line (and broadband) so that only a wired phone is plugged into the main BT point, and the problem still persists. (as suggested by one of your team when i reported the fault)
This problem has been happening ever since we moved in to the property but seems to have got steadily worse in the fact that the third party is getting louder. They apparently do not seem to be able to hear my conversation.
The problem is unless the third party is on the line the fault is not apparent. Hence i do not want to incur a charge as i Have done everything to eliminate my equipment.
I have run the online check whilst the problem is apparent and it comes back NFF.
I have read your online help guide and done all that is recommended can you recommend anything else i can do?

Regards


Lets see what happens. Im playing the nontechnical idiot. 

[Rik]

You really are making me bite my tongue there, Dean.

[g7pkf]

I assume you mean the nontechie bit?

I have found in the past if you do not allow them to follow there scripts they get all shirty.

Best to play the idiot and let them determine & diagnose the fault. Gives them a sense of purpose.

[g7pkf]

Don't you just love automated responses?

Thanks for contacting us.  We take all complaints very seriously and we'll do whatever we can to put things right for you.

You don't need to reply to this automatic message.  We have received higher volumes of emails than we normally do, which means it's taking us longer than we want to reply to you.  We're sorry about this and will provide a full response as soon as we can.

[Sebby]

I hope you get somewhere this time, Dean.

[Rik]

Best to play the idiot and let them determine & diagnose the fault. Gives them a sense of purpose.

Good way to approach it, Dean. Now all you need is someone who knows what they're doing to take a look at the line.

[Inactive]

You don't need to reply to this automatic message.  We have received higher volumes of emails than we normally do, which means it's taking us longer than we want to reply to you.  We're sorry about this and will provide a full response as soon as we can.

Yeah right, employ more staff...sorted.

[Gary]

Yeah right, employ more staff...sorted.

Its not like getting more staff in India is an issue I'm sure

[g7pkf]

What really gauls me is i just set up my sisterinlaw up with o2 (BE)

her speeds are amazing 10Mb down 1MB up she downloads at about 900Kish

and pays 12.50 a month unlimited allowance (FUP comes in BUT)

yes they port block but for surfing and downloading its really fast-and she lives 2miles from the exchange as the crow flies.

Living in a village has its real downsides.

[Rik]

There are upsides too, Dean, it's just trying to find the balance.

[Inactive]

Living in a village has its real downsides.

I wouldn't live in a town at any price.

Just move a bit closer to the exchange.. 

[g7pkf]

To be totally hones i am totally F^CK^*D off with AR***Hole Telecom (formally BT).

sorry if the above offends anyone i do not normally swear on forums.

I think we should all go back to carrier pidgeon. (at least they were cute-like Buzby)

They are totally ignoring me keep telling me my line is ok and within spec BUT several times in the conversation the lady said sorry can you repeat that you are very quiet.....I cjhanged phones after the first comment...........

I am seriously annoyed.........

BT are going to get a serious call tommorrow.......


the broadband speed is cr*p the call quality is quiet and crackly (especially in wet weather) and to top it all customer service is dire.


now i feel better, Thank you

[Lance]

Maybe an email to the top will help - but I can't remember the new blokes name at the moment. 

[David]

Hope you get it sorted Dean,keep us posted good luck,although the mood you are in its BT who may need the luck 

[Simon]

Maybe an email to the top will help - but I can't remember the new blokes name at the moment. 

I believe it's Ben Vervaayen, and Rik knows his email.   

[Lance]

I believe it's Ben Vervaayen, and Rik knows his email.   

I thought he stepped down a little while ago! I'll have to look now to put my mind at rest!

[Lance]

Found it on the BT website:

New CEO

Ian Livingston succeeded Ben Verwaayen as chief executive of BT Group on June 1st 2008. Ian joined BT as group finance director in 2002 and has been chief executive of BT Retail since 2005.

[Simon]

I thought he stepped down a little while ago!

Probably because of all the emails he kept getting! 

[Gary]

What really gauls me is i just set up my sisterinlaw up with o2 (BE)

her speeds are amazing 10Mb down 1MB up she downloads at about 900Kish

and pays 12.50 a month unlimited allowance (FUP comes in BUT)

yes they port block but for surfing and downloading its really fast-and she lives 2miles from the exchange as the crow flies.

Living in a village has its real downsides.

O2/be block port 25 so you have to use their smtp server, that's it, I'm with them and I get great speeds and more stability on a BT line than plain adsl, O2/BE'S Adsl2+ LLU is great, BT could do the same its the only reason I went to O2/Be as I had line dropping issues. BT just seem to care about one thing as all monopolies do, and that's the pockets getting deeper and having to spend less, with 21cn network slipping and costs mounting I think the situation will only get worse, they can only spread themselves so thin on the ground after all

[g7pkf]

Bt are coming tommorrow

should i be sad or glad?

[Rik]

Be like the Dave Clark Five, Dean, glad all over.

[Inactive]

Lucky old " Glad ".. 

[Rik]

 

[g7pkf]

They came they twiddled, found a very soggy dp.

they admittedly improved voice on the line.

But internet not so far 
     

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3360 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2042 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Rik]

Unfortunately, they've probably met their liability, Dean.

[g7pkf]

At least with the singtel firmware its stable

[Rik]

Have you tried the SBC at all. Other than the 12-day re-boot, that worked for me.

[g7pkf]

I have a spare (2 actually) 2700 i may throw it in sometime soon to test it.

[Rik]

It would be interesting to see how they compared, Dean.

[Steve]

If you have 832kbs up does that pinch bandwidth off the downstream on marginal lines?

[g7pkf]

no as its based at the lower end of the freq spectrum.

if you have a2700 or router that diplays a graph the upload is the LHS bit.

between 0-32.

Dean

taken the plunge and asked for interleaving to be switched off.

[g7pkf]

only real differance is the increased snr, which as you know means less speed but more reliability on a noisy line (like mine)

the sbc used to dropout about once a week with a 500K increase in speed.

to my knowledge unless i reboot the singtel (or power cut or BT) it has never dropped

[Rik]

Sounds a good reason to stick with it then, Dean.

[Sebby]

The only thing that worries me about putting on the Singtel firmware is that I won't ever be able to revert back.

[Rik]

The thing that worries me about it is that I keep thinking of American prisons when I hear the name.

[Sebby]

[g7pkf]

Have had interleaving switched off and wow waht a differance, the voip calls are a little better but my ping times have nearly halved.

yesterday (at this time ) bbc averaged 44ms today it's 21.

[Rik]

Sounds about right, Dean. Is stability OK?

[g7pkf]

Since they changed at 3am this morning no no disconnections.

and the trains are running. 

I will be keeping a close eye on it.

and post result's

speed is same as yesterday on a 2500 profile about 2100ish (bt tester)

[Rik]

Well, it's half a problem solved, I guess. You'd better finish the extension and move, Dean.

[Inactive]

and the trains are running. 

Will your line need to undergo re-training?

[Rik]

I think David is beginning to affect you, In.

[Inactive]

I think that he is affecting all of us Rik.. 

[Rik]

You have a point.

[Sebby]

[gyruss]

and here was me waiting for responses like..

'what platform are you working on?'

'Is your network adapter railtek?'

'Do you still use 'intercity explorer?''

.......

No.. i'll stop there.. i can see my coat.. i'll get it now

'

[g7pkf]

I would advise it.

just don't mention pendolino trains......

[Rik]

OK, how are you on EuroStar then, Dean.

[Inactive]

I would advise it.

just don't mention pendolino trains......

Are they the ones that are verging on tipping over as they go under bridges?

[Rik]

[g7pkf]

now syncing at between 3500-4000, profile is still at 2500 

more waiting for BT to auto adjust my profile

[Rik]

We need a paint drying smiley...