I have failed :)

[g7pkf]

I assume you mean the nontechie bit?

I have found in the past if you do not allow them to follow there scripts they get all shirty.

Best to play the idiot and let them determine & diagnose the fault. Gives them a sense of purpose.

[g7pkf]

Don't you just love automated responses?

Thanks for contacting us.  We take all complaints very seriously and we'll do whatever we can to put things right for you.

You don't need to reply to this automatic message.  We have received higher volumes of emails than we normally do, which means it's taking us longer than we want to reply to you.  We're sorry about this and will provide a full response as soon as we can.

[Sebby]

I hope you get somewhere this time, Dean.

[Rik]

Best to play the idiot and let them determine & diagnose the fault. Gives them a sense of purpose.

Good way to approach it, Dean. Now all you need is someone who knows what they're doing to take a look at the line.

[Inactive]

You don't need to reply to this automatic message.  We have received higher volumes of emails than we normally do, which means it's taking us longer than we want to reply to you.  We're sorry about this and will provide a full response as soon as we can.

Yeah right, employ more staff...sorted.

[Gary]

Yeah right, employ more staff...sorted.

Its not like getting more staff in India is an issue I'm sure

[g7pkf]

What really gauls me is i just set up my sisterinlaw up with o2 (BE)

her speeds are amazing 10Mb down 1MB up she downloads at about 900Kish

and pays 12.50 a month unlimited allowance (FUP comes in BUT)

yes they port block but for surfing and downloading its really fast-and she lives 2miles from the exchange as the crow flies.

Living in a village has its real downsides.

[Rik]

There are upsides too, Dean, it's just trying to find the balance.

[Inactive]

Living in a village has its real downsides.

I wouldn't live in a town at any price.

Just move a bit closer to the exchange.. 

[g7pkf]

To be totally hones i am totally F^CK^*D off with AR***Hole Telecom (formally BT).

sorry if the above offends anyone i do not normally swear on forums.

I think we should all go back to carrier pidgeon. (at least they were cute-like Buzby)

They are totally ignoring me keep telling me my line is ok and within spec BUT several times in the conversation the lady said sorry can you repeat that you are very quiet.....I cjhanged phones after the first comment...........

I am seriously annoyed.........

BT are going to get a serious call tommorrow.......


the broadband speed is cr*p the call quality is quiet and crackly (especially in wet weather) and to top it all customer service is dire.


now i feel better, Thank you

[Lance]

Maybe an email to the top will help - but I can't remember the new blokes name at the moment. 

[David]

Hope you get it sorted Dean,keep us posted good luck,although the mood you are in its BT who may need the luck 

[Simon]

Maybe an email to the top will help - but I can't remember the new blokes name at the moment. 

I believe it's Ben Vervaayen, and Rik knows his email.   

[Lance]

I believe it's Ben Vervaayen, and Rik knows his email.   

I thought he stepped down a little while ago! I'll have to look now to put my mind at rest!

[Lance]

Found it on the BT website:

New CEO

Ian Livingston succeeded Ben Verwaayen as chief executive of BT Group on June 1st 2008. Ian joined BT as group finance director in 2002 and has been chief executive of BT Retail since 2005.

[Simon]

I thought he stepped down a little while ago!

Probably because of all the emails he kept getting! 

[Gary]

What really gauls me is i just set up my sisterinlaw up with o2 (BE)

her speeds are amazing 10Mb down 1MB up she downloads at about 900Kish

and pays 12.50 a month unlimited allowance (FUP comes in BUT)

yes they port block but for surfing and downloading its really fast-and she lives 2miles from the exchange as the crow flies.

Living in a village has its real downsides.

O2/be block port 25 so you have to use their smtp server, that's it, I'm with them and I get great speeds and more stability on a BT line than plain adsl, O2/BE'S Adsl2+ LLU is great, BT could do the same its the only reason I went to O2/Be as I had line dropping issues. BT just seem to care about one thing as all monopolies do, and that's the pockets getting deeper and having to spend less, with 21cn network slipping and costs mounting I think the situation will only get worse, they can only spread themselves so thin on the ground after all

[g7pkf]

Bt are coming tommorrow

should i be sad or glad?

[Rik]

Be like the Dave Clark Five, Dean, glad all over.

[Inactive]

Lucky old " Glad ".. 

[Rik]

 

[g7pkf]

They came they twiddled, found a very soggy dp.

they admittedly improved voice on the line.

But internet not so far 
     

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3360 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2042 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Rik]

Unfortunately, they've probably met their liability, Dean.

[g7pkf]

At least with the singtel firmware its stable

[Rik]

Have you tried the SBC at all. Other than the 12-day re-boot, that worked for me.