Email connection

[wkb21]

My idnet.com email connection has been dropping out regularly recently, then restoring again.  Is there a current problem?

KB

[Rik]

None that I know of. Are you talking about the webmail interface, or access via a client? If the latter, which client and how is the mailbox set up, ie POP or IMAP? What AV software are you using?

[wkb21]

Webmail with POP.  Don't know what AV is - - .

[Rik]

You're using both the webmail and POP interfaces? Are both dropping out, and if so, exactly what is happening, what error messages are you getting?

AV - Anti Virus.

[wkb21]

POP3.idnet.com with Outlook Express.  AntiVirus software is AVG.

[Rik]

Are you getting an error message. We had a case recently where AVG was having an issue with its proxy server.

[wkb21]

I'll have to check next time I lose connection.

Will report back.

Thanks.

KB

[Rik]

NP.

If you are able to access it during support hours (08:00 - 18:30), give them a call when the problem is present and they can look at what's happening at their end in real time.

[Inactive]

POP3.idnet.com with Outlook Express.  AntiVirus software is AVG.

Have you considered upgrading to Windows Live Mail, it is still free and far better than OE.

I use it with AVG, no problems at all.