Started last night?

[Dopamine]

gezzz, stop the whinging, you know what the problem is..

Yep, lack of bandwidth. Some of that problem could be mitigated by ISPs having more, and that certainly is not out of the hands of IDNet.

Good to know that some people will happily put up with anything though, and view anyone else as whingers.

[psp83]

Yep, lack of bandwidth. Some of that problem could be mitigated by ISPs having more, and that certainly is not out of the hands of IDNet.

Good to know that some people will happily put up with anything though, and view anyone else as whingers.

LOL.

If its at the exchange level then f'all they can do. been through this with you before dopamine, dont you ever read?

oh and idnet, if you can see into the future. let me know what next weekends lottery numbers are please. You've got my number

/ignore.

[Dopamine]

LOL.

If its at the exchange level then f'all they can do. been through this with you before dopamine, dont you ever read?

oh and idnet, if you can see into the future. let me know what next weekends lottery numbers are please. You've got my number

/ignore.

If it's at the exchange only, then you're right, but I very much doubt that it is only at the exchange. Sound business principles will always see businesses maximising income and minimising expenditure/investment. It's only when that balance tips too far and starts hurting customers that the complaints start.

By the way, you're not an IDNet staff stooge are you, paid to hype IDNet? BBC iPlayer has been in existence for a while, and unlike some it would seem, I've been aware of the Olympics for several years.

[ippylad]

if its at exchange level... should I be seeing this on my work ADSL Max line too... its to the same building, line, master socket... ect??

[vitriol]

Ouch!!!

Can't wait for the Olympics to finish......

[psp83]

if its at exchange level... should I be seeing this on my work ADSL Max line too... its to the same building, line, master socket... ect??

The connection at my works has been seeing reduced speed. We are with BT business on the same exchange as my house.

Last week we had a stable 6.5mb connection, today we was getting around 1.2mb at times.

[Inactive]

Good to know that some people will happily put up with anything though, and view anyone else as whingers.

I can honestly say that I have not seen any significant drop in speed, yes I had problems with Microsoft connections for about half a day, that is now sorted.

You are only on a 30 day contract, if you are that bothered, you are not forced to stay with IDNet.   Simple solution.. 

[ippylad]

You are right..... when my BT broadband is faster than Idnet (which I pay more for).... time to move on!

I can honestly say that I have not seen any significant drop in speed, yes I had problems with Microsoft connections for about half a day, that is now sorted.

You are only on a 30 day contract, if you are that bothered, you are not forced to stay with IDNet.   Simple solution.. 

[David]

I can honestly say that I have not seen any significant drop in speed, yes I had problems with Microsoft connections for about half a day, that is now sorted.

You are only on a 30 day contract, if you are that bothered, you are not forced to stay with IDNet.   Simple solution.. 

If this solution is good In,can I try it as I have a sore eye and it needs some solution 

[Simon]

If it's at the exchange only, then you're right, but I very much doubt that it is only at the exchange. Sound business principles will always see businesses maximising income and minimising expenditure/investment. It's only when that balance tips too far and starts hurting customers that the complaints start.

Indeed, and I can't profess to know how the ISP business works, but presumably bandwidth doesn't fall out of the sky on a big pink pumpkin.  It has to be paid for, and obviously, as you said, "Sound business principles will always see businesses maximising income and minimising expenditure/investment", and IDNet are no different, although they did invest in new servers after the recent email problems.  They didn't foresee the extra traffic as being a big issue, but neither did any number of other ISPs, and I am sure lessons will be learned.

[Inactive]

Speed recorded at DSL Zone;

http://www.dslzoneuk.net/speedtest/speedtest.php?id=905106

[Dopamine]

Speed recorded at DSL Zone;

http://www.dslzoneuk.net/speedtest/speedtest.php?id=905106

Ah yes, that proves it. One speedtest after midnight conclusivley shows there isn't a problem. .......


..... Just like our motorways, which are benefiting from over-investment and so are always free of traffic, as this typical picture clearly demonstrates. 

[Simon]

Well, if you don't want to use the motorways, there are always the A and B roads. 

[Dopamine]

Well, if you don't want to use the motorways, there are always the A and B roads. 

lol. I'm a cyclist....

..... and I'm busy dusting off my quill pen as I type.

Who needs technology?

[Inactive]

Ah yes, that proves it. One speedtest after midnight conclusivley shows there isn't a problem. .......

I did post other speed test results throughout the day time, you obviously chose to ignore them..

I am not here to defend IDNet, I am happy with their service, I will be staying, if you are not, you are not forced to stay.

[Danni]

You know I said I'd not be happy if my World of Warcraft was affected? It was- had some crazy packet loss earlier (how much earlier I'm not sure, as I wasn't paying attention to the time).

Of course, everything is back to normal now it's the early hours of the morning. When do the Olympics finish again?

[ippylad]

Just because not everyone is having an issue it doesn't mean Idnet do not have one! It can be down to the gateway, exchange or even end users equipment. And just because one ISP is having a games overload due to the iplayer it doesnt mean it is the same issue with Idnet

I think for those who do not have any issues or happy to live with the issue.. it is a bit unfair to say if you are not happy move to another ISP. By saying that you are neither helping resolve issues or helping Idnet. I know many people on here are loyal to Idnet but sometimes it seems more like a social network forum than a forum for people to post when the have issues or looking for advice.

For those who do have issues, I think we need to be factual when posting. Including dates, times speeds router stats.

Whilst I am not saying the games have not had an effect on internet use, I find it hard to grasp that this is the only factor for slow speeds and throughput. From my experience, I pay 34.99 which is supposed to give you priority at the exchange at peak times and well before the games started I clearly haven't been. My speeds still drops, hangs and have hops galore. Saying that support is great and friendly.

In short for those who say move if your not happy..... why not try and be a little helpful. Posting speedtest from thinkbroadband and speedtest.net are inconclusive as the only test BT and Idnet care about are the ones on Bt speedtest server.

I am sorry for the rant but I get hacked off with unhelpful people who post comments to people who are clearly having issues for what ever reason who have nothing better to do...

I did post other speed test results throughout the day time, you obviously chose to ignore them..

I am not here to defend IDNet, I am happy with their service, I will be staying, if you are not, you are not forced to stay.

[ducky22]

The attitude of some here is somewhat disturbing.

IDNet sell on the point of being 'different' from the others and mainly 'better' than Zen.

That isn't the case at the moment and no, it isn't an exchange issue. Its a capacity issue with IDNet and I'm convinced something further...

My problem isn't with speed - couldn't give a toss if I download at 7mbit or 1mbit. My issue is with packet loss and latency which I was only seeing with traffic over the pond. Not with UK based sites meaning the iPlayer cr*p that was being fronted by IDNet was not the cause. I nipped next door and borrowed my neighbours wireless (Zen) and there was no similar issue. Incidently, not that I care, I was getting around 3mb/second on a full 8mbit line with BT speedtester while she was getting 6.5mbit. Same time, same exchange, different ISP. She is also on 50:1 while I'm on 20:1.

It looks like IDNet has oversold extensively recently. Open communication from them would be nice because something is wrong which is unusual for IDNet.

[Rural]

Having no reason to complain I have not posted on the forum for a long time, unfortunately I now need to join the debate on loss of speed.

I have been using thinkbroadband to record speed tests over the last week, my modem shows my connection is working fine and syncs at 7616Kbps unbroken for 196hrs. 7 days results on speed tests confirm morning AM at 6.5Mbs, an immediate drop at midday to under 2Mbs with speeds as low as 0.7Mbs recorded up to 2AM, this dramatic loss of speed for over twelve hours a day is not acceptable especially at a higher than average cost.

As I receive good results in the morning and low speed only in the afternoon and evening the blame may well be attached to school holidays or the Olympics, however my assumption is that the bandwidth to cope with all of the IdNet customers requiring to use the service in the afternoon/evening is unavailable and may well be due to over subscription. As this lack of speed issue is affecting users from across the country I also feel BT exchange congestion although a factor is not the problem.

The loss of mail servers last month does make me wonder if IdNet have taken their eye of the ball and are resting on their laurels, whilst I am not one to jump ship without good reason should this lack of speed continue I can see one or two other quality service ISP's gaining ground on IdNet quite rapidly.

Together with others on this forum I await the end of the Olympics to see if this is merely a blip or another mail server problem waiting in the wings.

[Steve]

My problem isn't with speed - couldn't give a toss if I download at 7mbit or 1mbit. My issue is with packet loss and latency which I was only seeing with traffic over the pond. Not with UK based sites meaning the iPlayer cr*p that was being fronted by IDNet was not the cause. I nipped next door and borrowed my neighbours wireless (Zen) and there was no similar issue. Incidently, not that I care, I was getting around 3mb/second on a full 8mbit line with BT speedtester while she was getting 6.5mbit. Same time, same exchange, different ISP. She is also on 50:1 while I'm on 20:1.

Interestingly the Zen forum on TB comments on spikes of increased activity not the consistent and persistent drop in performance we are seeing as the day wears on. I have had essentially the same broadband experience this week as I had with Tiscali/Pipex and I find that disturbing.

[ippylad]

Is everyone who is having an issue on .GW5?

[Gary]

I'm not with IDNet anymore, but always found them open and transparent in their communication, I am with O2/Be and have had no loss of throughput or connection issues with Microsoft. Obviously though people are having issues, now in house fighting is not going to help them, and "fanboy" sentimentality does not help, although we all do it at times so should not throw stones in glass houses.

IF IDNet has an issue with bandwidth and the Olympics have affected it (iPlayer use) then they need to obviously invest in more, the issue being as a small ISP they cannot compete with a large one, because they simply do not have the money to physically get the bandwidth needed, here is the catch 22, you pay for great service fast DNS resolving, and for myself great Domain name mail, but they will never have the bandwidth capabilities of the larger players who can absorb hits like the Olympics in a tidier fashion so that's when the great service at a higher price takes a hit possibly, if that is indeed the cause. Since this is primarily a help forum, with a social background maybe pointing fingers and adopting a defensive stance when you don't really know the true causes is not advisable, but trying to collect data and provide help and statistics to pass to IDNet would be more constructive. As I said I'm not truly with IDNet but still use some of their services which are excellent, but people have to balance out what they want from an ISP and IDnet if they were/are having bandwidth issues will have to address this as far as they can, which may not be as much as some would like.

It would be good to see the flaming stop and some serious data gathering take place and for members to remember that this forum is a great place because of cooperation, not play ground semantics over who is right and wrong, because no one truly knows.

[Inactive]

In short for those who say move if your not happy..... why not try and be a little helpful. Posting speedtest from thinkbroadband and speedtest.net are inconclusive as the only test BT and Idnet care about are the ones on Bt speedtest server.

I am sorry for the rant but I get hacked off with unhelpful people who post comments to people who are clearly having issues for what ever reason who have nothing better to do...

This thread has covered every conceivable angle on the subject, it is 5 pages long, clearly if your concerns havn't been, or cannot be answered, either contact support or take the option that I suggested, nobody has a magic wand here.

IDNet state that it is caused by congestion due the Olympics, that is, as far as I am aware the only information that anybody has on here, other than the Microsoft issue, since resolved.

I only posted my stats to confirm that my line has not suffered any significant speed reductions, I thought that was being helpful, obviously not for some people.

[psp83]

Plus, bandwidth takes time to get from BT, look at last time. BT Delayed them, Even if IDnet ordered more bandwidth it wouldn't mean it would be active in time.

No one (other isps) saw this problem coming. its impossible to know something like this is going to happen. 20% increase doesn't seem much but it is. I work with servers and see this problem sometimes myself.

A website we did, went on skynews. this caused an increase of 18%. The server went to a crawl.

All i can say is, IDnet will be ready and waiting next time for an event like this.

And all i can say to people with problems. including me. wait until the games are over with as stated and if your problem doesn't go away, contact IDnet and push for a fix.

[ippylad]

Its helpful to give stats, to work out if its a gateway issue ect... its not helpful to say to people .... if you have an issue and not happy... you dont have to stay with idnet.

This thread has covered every conceivable angle on the subject, it is 5 pages long, clearly if your concerns havn't been, or cannot be answered, either contact support or take the option that I suggested, nobody has a magic wand here.

IDNet state that it is caused by congestion due the Olympics, that is, as far as I am aware the only information that anybody has on here, other than the Microsoft issue, since resolved.

I only posted my stats to confirm that my line has not suffered any significant speed reductions, I thought that was being helpful, obviously not for some people.