Started last night?

[Sebby]

Wow, what a thread, and I missed it! I've just run a speed test and it's absolutely normal, but obviously it may well have been different earlier in the week.

[Rik]

Seemed to be a particularly bad couple of days, Seb, but my speed was never affected.

[Inactive]

Nor mine... 

[Rik]

Nor Ray's, of course, In. I guess it depended on how you use the net and when.

[Inactive]

I suspect Ray hit the nail on the head...rural exchange, little industry..little use of industrial connections to watch the bloody Olympics.

[Rik]

I think you're right, In.

[GameRuk]

Olympics are done and am still having the same problems as posted before with really bad packetloss all the time just about.

[Rik]

Have you contacted support?

[GameRuk]

yup 2 days ago no repley.

[Rik]

What address/phone number did you use?

[Sebby]

yup 2 days ago no repley.

That's not like IDNet. Where did you send it to?

[GameRuk]

i contacted them with this email contactus@idnet.com

[Philip]

odd they have not replied  but you could try this email address support@idnet.net

[Sebby]

It is odd, but you should use the support address in future.

[jaydub]

It is odd, but you should use the support address in future.

Which isn't listed on the IDNet site, unless I've missed it (which isn't beyond the realms of possibility)!

Edit: Just found it under the cancelling your service scection on the FAQ page.

Is it possible to have it added to the text of the how do I raise a fault section?

[Rik]

Is that on the IDNet website, Jaydub?

[jaydub]

Is that on the IDNet website, Jaydub?

Rik,

Certainly is.

http://www.idnet.net/support/faq.jsp

They ask you to raise faults via email, but don't tell you what email address you should use.

[Rik]

I'll suggest an edit. 

[Lance]

Whilst you are asking Rik, any chance you could ask them to put a link to the service status on the front page, maybe in place of the Ip address checker? Saves a click when having a quick look!

[Steve]

Good point,unless they only want us to know.

And whilst your at, it is that service announcement about sub-optimal service still valid.

[GameRuk]

Well i got my reply it was quick lol send email to them last night,they have done test on line and its good,but i have got to say going by what they told me that they going to ask bt to disable interleaving.As far as i know its on fast path,so i have got to wait 24hrs and test it again.

[Steve]

I would have thought idnet would know if its interleaved or not,they did when asked them. Let us know how  it goes, often wondered about having my interleaving removed for son's gaming but worried throughput will fall as a result.Idnet did say its usually put on for a reason by BT.BT information suggests its used to stabilise a marginal line but as it seems to work so well on any line its an easy "fix".

[Rik]

Whilst you are asking Rik, any chance you could ask them to put a link to the service status on the front page, maybe in place of the Ip address checker? Saves a click when having a quick look!

Good point,unless they only want us to know.

And whilst your at, it is that service announcement about sub-optimal service still valid.

I'll ask...

[Rik]

Meantime, the email address is now in the FAQ.

[Rik]

And whilst your at, it is that service announcement about sub-optimal service still valid.

Now gone.