Something seriously wrong?

[PetFish]

Never has my internet been so bad, can anyone shed some light here?



Tried rebooting router, but still the same results, anyone else having this problem at the moment?

[Rik]

No problems here, what are your router stats like and can you manage a BT test?

[PetFish]

Router stats seem fine:

Modem
ADSL Firmware Version   7.03.01.66
Modem Status   Connected
DownStream Connection Speed   8128 kbps
UpStream Connection Speed    832 kbps
VPI   0
VCI   38

Cant even load the bt test site..

[rgt247]

Or from Thinkbroadband This

Date     26/08/08 18:32:34
Speed Down    6294.33 Kbps ( 6.1 Mbps )
Speed Up    382.27 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.adslguide.org.uk

The Thinkbroadband test is normal for my 8Mb line. I think the speedtest.net is slow. I do not trust this site for speedtests.

[Rik]

Cant even load the bt test site..

I think you need to talk to support (unfortunately, you've just missed them). Even without seeing your profile, your u/s figure is way too low, and that can't be caused by a profile issue.

Assuming you've done all the usual stuff such as swapping filters, trying at the test socket etc (which I don't think are relevant given your sync speed), then IDNet need to test the line and, possibly, involve BT.

[D-Dan]

When it happened to me, I had a stuck profile at the lowest possible level after a spate of disconnects (caused by a noisy computer monitor of all things).

Check your logs for disconnects. If there are many, try to isolate and eliminate the cause then contact support.

Steve

[Sebby]

I agree that you need to get in touch with IDNet about this. There's certainly nothing obviously wrong.

[LesD]

You could try this speed tester and see if it makes any difference to your result.

[ippylad]

My speed is also getting worst, and ive done the usual.. connected the router to the master socket ect... and this is getting worst by the day over the last two weeks.

http://www.speedtest.net/result/314198975.png

My Router stats:

ADSL Link   Downstream   Upstream
Connection Speed   8128 kbps   832 kbps
Line Attenuation   44.0 db   24.0 db
Noise Margin   7.1 db   10.0 db

Like others I am unable to test using the BT Speedtest

Im on .gw5

[LesD]

My IP Profile is 3000 Kbps

My Router Stats are:

DSL  Down  Up
Current Rate:  3840 kbs   448 kbs 
Max Rate:  3840 kbs   1040 kbs 
Current Connection:
Current Noise Margin:  9.0 dB   25.0 dB 
Current Attenuation:  41.3 dB   27.0 dB 
Current Output Power:  19.0 dBm   11.9 dBm 

I just got this from speedtest.net:

Followed immediately by this from BBMax:

[attachment deleted by admin]

[Barndog]

My speeds also have dropped by half, getting d/l speeds i used to get when i was on 2 mg broadband(now on 8)

[vitriol]

Namesco Speedtest

done within a minute of each other.


The Speetest.net is very unreliable imo and should be avoided.  I haven't hit max speed though for about two weeks now, I'm on gw5 also.

[Sebby]

http://www.speedtest.bbmax.co.uk/results.php?t=1219790610&v=4921352

I'm on a 4Mb profile. Uploading is looking a bit strange...

By the way, I'm on gw5. I can't see what's going on here - all I can suggest is to make support aware of it.

[LesD]

My IP Profile is 3000 Kbps

My Router Stats are:

DSL  Down  Up
Current Rate:  3840 kbs   448 kbs 
Max Rate:  3840 kbs   1040 kbs 
Current Connection:
Current Noise Margin:  9.0 dB   25.0 dB 
Current Attenuation:  41.3 dB   27.0 dB 
Current Output Power:  19.0 dBm   11.9 dBm 

I just got this from speedtest.net:

Followed immediately by this from BBMax:

Just been to the BT Speed Tester and obtained this and I am on GW5 too!

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3840 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 3000 kbps
    Actual IP throughput achieved during the test was - 2758 kbps

This agrees with BBMax and heaps further suspicion on the Speetest.net result!

[Sebby]

Perhaps it's some kind of routing issue?

[Philip]

BBMax

done one after the other, plus max'd out on the 1gig download test on Thinkbroadband

Speedtest . net is rubbish

I'm on dsl4, can't get BT test to work but the BBMax one is about what I'd expect. 

[Barndog]

Here is my speedtest also, which dont look right to me....




Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 7552 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 2000 kbps
   Actual IP throughput achieved during the test was - 1875 kbps

[ippylad]

for those with speed drops... what gateway are people on?

[LesD]

   IP profile for your line is - 2000 kbps
   Actual IP throughput achieved during the test was - 1875 kbps

Your throughput looks right for an IP Profile of 2000 kbps.

Its why your IP Profile is so low for a sync speed of 7552 kbps that is the issue!

[Dopamine]

I complained to support a little while ago about slow speeds. The female staff member said she wanted to monitor my line more closely and would call me back. It was no surprise to me whatsoever when the promised phone call didn't happen.

I don't sit and monitor my speeds. It's only when my browsing experience seems slow that I come here looking to see if others are experiencing problems, and usually they are. I think it's a pretty safe bet now to say that IDNet's performance is going downhill.

I can perform a BT speed test at any time of day or night and get pretty good throughput, close to the max for my profile. Any number of speed tests or file downloads performed elsewhere between 3pm and 11pm'ish don't come close to what I can get from the BT speed tester, which makes me think IDNet is close to or above the maximum number of subscribers that its bandwidth can reliably support.

I'd happily leave IDNet tomorrow if I could find a better ISP, but quite honestly I think the whole industry is rotten and IDNet is probably one of the best of a bad lot. What an appalling state of affairs.

[Inactive]

Everything seems normal here;
http://www.speedtest.bbmax.co.uk/results.php?t=1219792679&v=4921611

[ippylad]

Whilst I agree that all ISP's have issues and most of the time out of their hands, its not what goes wrong but how they correct it.

I seem to get the feeling its more, we will update them if and when... or let Rik sort it out. I appreciate the help people like Rik give to users who need assistance but isn't it about time that Simon and the team updates its users..

I moved from o2 due to a  shocking service, I thought paying almost double would get me a better service... clearly not. I pay 34.99 per month for a service thats supposed to give priority at the exchange...  but I am not even getting a basic service.

I also appreciate not everyone is having the same issue, and so it should be easier for ident to work out what is going on....

This level of service is what you would expect from ISP's who charge next to nothing for its service.

Rant Over....

[Sebby]

I'd happily leave IDNet tomorrow if I could find a better ISP, but quite honestly I think the whole industry is rotten and IDNet is probably one of the best of a bad lot. What an appalling state of affairs.

I believe this could well be outside of their control; something like a routing issue.

Please remember that this is an unofficial support forum. We can help with local issues, but problems like these are beyond what we can do. Rather than ranting and raving here, let IDNet support know - even point them to this thread. If it continues and they don't know the cause, and you believe they are to blame, move ISP. There's always Zen and NewNet - people say they're good.

[David]

    Your DSL connection rate: 5920 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 1295 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


Bit on slow side this evening,will try again in the morning

[ippylad]

or sky for £5

[Ann]

Mine's not really good either..

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 7616 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 6500 kbps
    Actual IP throughput achieved during the test was - 4833 kbps

I usually only get one year with an ISP before they start falling apart.. shame about this one..

[Inactive]

Mine;

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6388 kbps

So, no complaints here, it has been higher, but not very much.

[Steve]

Looks like a few people had a sluggish evening, certainly my speedtests were back to Olympic levels last night and of course first thing this morning back to normal. Interested that Sebby has mentioned a possible routing problem, as I am fairly sure that my problems started to occur after the "fix" for the microsoft sites not being available. I don't know whether any peering/routing rearrangements were made at this time but if so we seem to have joined an over subscribed one.

[dps08]

Something wrong here too it seems. Everything was fine and dandy yesterday evening, but this morning, I'm getting download speeds of 149kbps and upload speeds of 14kbps - impressive, eh? 

Have tried all the usual stuff like rebooting the router but nothing seems to be helping at all

[Rik]

Have you spoken to support?

[dps08]

Have you spoken to support?

Just spoken with them

Apparently everything looks fine so... dunno really.

Speeds have improved to more or less normal here so not sure what's happened.

Glitch in the matrix maybe? 

[Rik]

Could be. We know BT are doing work in connection with 21CN/WBC, but actually narrowing the cause seems to be difficult atm.

[Glenn]

More work is planned tonight on 28th, 00.01 - 06.00 as well, do you need to put an announcement out for that Rik?

[Rik]

I need to check if it's going ahead, Glenn.

[David]

    Your DSL connection rate: 5920 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 3266 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

 
Morning everyone,just carried out this its down a little Im usually 4.8....and on gw5..
This is not a moan,just posting it in the hope it may help.

My money is on Bt work...hope things work out for the unhappy ones.

If there is a problem (and I dont know) Im sure Idnet will sort it out,

[Rik]

They will if people contact them, David. If they don't there's little they can do.

[Rik]

More work is planned tonight on 28th, 00.01 - 06.00 as well, do you need to put an announcement out for that Rik?

I've had a chance to check with Tim now, Glenn. BT have postponed the work, no new date has been set. I can't help but wonder if this router is implicated in the problems some people are experiencing.

[David]

They will if people contact them, David. If they don't there's little they can do.

True, I only posted in the hope it may isolate an area ......its pretty normal for my speeds to vary a little and because its normally later that I would expect to put down to congestion it really points more to BT works......but Im happy enough 

[Rik]

What I am beginning to wonder about is the faulty BT router that was identified weeks ago. Initial repairs were supposed to have been made on August 14, but no-one noticed any down time. The work was due to be finished tonight, but has been postponed without reason. Could it be that those experiencing problems are the ones that pass through that particular router? Unfortunately, there's no way for us to check that out.

[Steve]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8096 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7000 kbps
    Actual IP throughput achieved during the test was - 2154 kbps

I must be on the dodgy router then

[Rik]

I wish I knew if that was the case, Steve, I'm just thinking aloud about it. We know it was flaky and causing PPP session problems, is that what's causing the speed issues? Only BT could tell us.

[Steve]

I would like to try another router but I seem to be having great difficulty restoring ppp sessions at present, maybe  that's something to do with the above I dont know. Normally if I restart the router I log straight back in but recently it can take a good five minutes and the evening is probably not the best time to get stuck.

[Rik]

That sounds like the problems we were seeing with this router, Steve.

This was Simon's post on the issue:

http://www.idnetters.co.uk/forums/index.php?topic=9640.msg215367#msg215367

[Sebby]

It's a shame because IDNet have now been blamed for this when it may well be BT.

[ippylad]

Do the guys at Idnet not have anyway of working out from their stats and ones we provide if it is a routing, Idnet or BT issue?

I would feel more confident if the guys had some sort of idea what was wrong. I also sent an email Monday and had no reply.

I have put a few speedtest results here to show how it goes from one speed to another....







My router is syncing at 8128

[Sebby]

Well they did say there's nothing showing up as wrong at their end, and I'm inclined to believe them for the simple reason that not everyone is affected by this, despite being on the same gateways. I just ran a speed test and am still getting full throughput on a 4Mb profile.

Unfortunately, whilst BT play any part, it's difficult to tell who's at fault.

[Steve]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8096 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7000 kbps
    Actual IP throughput achieved during the test was - 2154 kbps

I must be on the dodgy router then

17.00 last night


08.00 Obviously an excellent result

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7000 kbps
    Actual IP throughput achieved during the test was - 6523 kbps

I have changed my router,however it didn't feel any quicker last night and recently early morning speeds have always been good.Interestingly I am surprised by the increase in sync to maximum, as DMT tools which I use for diagnostics and nothing else reports interleave being on. Might even get full profile in a few days.

Also noted 2 PPP session drops last night on.gw5 via milton Keynes

[Rik]

Also noted 2 PPP session drops last night on.gw5 via milton Keynes

Which sounds like the BT router problem, Steve. Personally, I remain unconvinced that they did the original repairs, scheduled for August 14, as no-one reported any downtime that night. Now they've postponed the 'follow-up', so I'm left wondering what is going on with them.

Your speeds, otoh, look like congestion. Normally, I'd say it was an exchange problem, but after the Olympics, we have to allow for the possibility that IDNet have an issue though, to be fair, they told us about the congestion during the Olympics and they're not seeing any now from their end.

It would be worth letting support see your tests and the fact you've had PPP session issues, it will help them build a better picture of what's happening.

[Steve]

Thanks Rik, I suspect exchange congestion myself, I have added another variable into the equation by changing router so I will see how it goes over the next few days. It may change when the new school term starts.If not I will have a chat with support

[Rik]

 

[BrianM]

Speeds gradually getting slower here in Yorkshire the last few days too, not complaining, it's still ok for me.

  BT Speedtester 21/07/08

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6816 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5500 kbps
    Actual IP throughput achieved during the test was - 5114 kbps

BT Speedtester 28/08/08

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6048 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 4500 kbps
    Actual IP throughput achieved during the test was - 4208 kbps

[Rik]

You've had a lower speed sync event to get that 4500 profile, Brian. It suggests a local noise issue, is there any information in the router logs?

[Sebby]

That throughput looks fine for a 5,500k profile, Brian. The profile is wrong, though, probably due to some instability lately.

[john]

I have also noticed things have been a bit slow lately, my BT Speedtester results for today (28/08/08) are as follows :

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 5920 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 2527 kbps

[Sebby]

Please get in touch with IDNet about this. There are a few people suffering, so it'll be good for them to gather some information.

[john]

Results sent to Idnet Sebby as advised.

[Sebby]

[David]

Mines down again so have sent results over...hope it helps thanks Sebby

[David]

Im really confused