Something seriously wrong?

[PetFish]

Never has my internet been so bad, can anyone shed some light here?



Tried rebooting router, but still the same results, anyone else having this problem at the moment?

[Rik]

No problems here, what are your router stats like and can you manage a BT test?

[PetFish]

Router stats seem fine:

Modem
ADSL Firmware Version   7.03.01.66
Modem Status   Connected
DownStream Connection Speed   8128 kbps
UpStream Connection Speed    832 kbps
VPI   0
VCI   38

Cant even load the bt test site..

[rgt247]

Or from Thinkbroadband This

Date     26/08/08 18:32:34
Speed Down    6294.33 Kbps ( 6.1 Mbps )
Speed Up    382.27 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.adslguide.org.uk

The Thinkbroadband test is normal for my 8Mb line. I think the speedtest.net is slow. I do not trust this site for speedtests.

[Rik]

Cant even load the bt test site..

I think you need to talk to support (unfortunately, you've just missed them). Even without seeing your profile, your u/s figure is way too low, and that can't be caused by a profile issue.

Assuming you've done all the usual stuff such as swapping filters, trying at the test socket etc (which I don't think are relevant given your sync speed), then IDNet need to test the line and, possibly, involve BT.

[D-Dan]

When it happened to me, I had a stuck profile at the lowest possible level after a spate of disconnects (caused by a noisy computer monitor of all things).

Check your logs for disconnects. If there are many, try to isolate and eliminate the cause then contact support.

Steve

[Sebby]

I agree that you need to get in touch with IDNet about this. There's certainly nothing obviously wrong.

[LesD]

You could try this speed tester and see if it makes any difference to your result.

[ippylad]

My speed is also getting worst, and ive done the usual.. connected the router to the master socket ect... and this is getting worst by the day over the last two weeks.

http://www.speedtest.net/result/314198975.png

My Router stats:

ADSL Link   Downstream   Upstream
Connection Speed   8128 kbps   832 kbps
Line Attenuation   44.0 db   24.0 db
Noise Margin   7.1 db   10.0 db

Like others I am unable to test using the BT Speedtest

Im on .gw5

[LesD]

My IP Profile is 3000 Kbps

My Router Stats are:

DSL  Down  Up
Current Rate:  3840 kbs   448 kbs 
Max Rate:  3840 kbs   1040 kbs 
Current Connection:
Current Noise Margin:  9.0 dB   25.0 dB 
Current Attenuation:  41.3 dB   27.0 dB 
Current Output Power:  19.0 dBm   11.9 dBm 

I just got this from speedtest.net:

Followed immediately by this from BBMax:

[attachment deleted by admin]

[Barndog]

My speeds also have dropped by half, getting d/l speeds i used to get when i was on 2 mg broadband(now on 8)

[vitriol]

Namesco Speedtest

done within a minute of each other.


The Speetest.net is very unreliable imo and should be avoided.  I haven't hit max speed though for about two weeks now, I'm on gw5 also.

[Sebby]

http://www.speedtest.bbmax.co.uk/results.php?t=1219790610&v=4921352

I'm on a 4Mb profile. Uploading is looking a bit strange...

By the way, I'm on gw5. I can't see what's going on here - all I can suggest is to make support aware of it.

[LesD]

My IP Profile is 3000 Kbps

My Router Stats are:

DSL  Down  Up
Current Rate:  3840 kbs   448 kbs 
Max Rate:  3840 kbs   1040 kbs 
Current Connection:
Current Noise Margin:  9.0 dB   25.0 dB 
Current Attenuation:  41.3 dB   27.0 dB 
Current Output Power:  19.0 dBm   11.9 dBm 

I just got this from speedtest.net:

Followed immediately by this from BBMax:

Just been to the BT Speed Tester and obtained this and I am on GW5 too!

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3840 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 3000 kbps
    Actual IP throughput achieved during the test was - 2758 kbps

This agrees with BBMax and heaps further suspicion on the Speetest.net result!

[Sebby]

Perhaps it's some kind of routing issue?

[Philip]

BBMax

done one after the other, plus max'd out on the 1gig download test on Thinkbroadband

Speedtest . net is rubbish

I'm on dsl4, can't get BT test to work but the BBMax one is about what I'd expect. 

[Barndog]

Here is my speedtest also, which dont look right to me....




Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 7552 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 2000 kbps
   Actual IP throughput achieved during the test was - 1875 kbps

[ippylad]

for those with speed drops... what gateway are people on?

[LesD]

   IP profile for your line is - 2000 kbps
   Actual IP throughput achieved during the test was - 1875 kbps

Your throughput looks right for an IP Profile of 2000 kbps.

Its why your IP Profile is so low for a sync speed of 7552 kbps that is the issue!

[Dopamine]

I complained to support a little while ago about slow speeds. The female staff member said she wanted to monitor my line more closely and would call me back. It was no surprise to me whatsoever when the promised phone call didn't happen.

I don't sit and monitor my speeds. It's only when my browsing experience seems slow that I come here looking to see if others are experiencing problems, and usually they are. I think it's a pretty safe bet now to say that IDNet's performance is going downhill.

I can perform a BT speed test at any time of day or night and get pretty good throughput, close to the max for my profile. Any number of speed tests or file downloads performed elsewhere between 3pm and 11pm'ish don't come close to what I can get from the BT speed tester, which makes me think IDNet is close to or above the maximum number of subscribers that its bandwidth can reliably support.

I'd happily leave IDNet tomorrow if I could find a better ISP, but quite honestly I think the whole industry is rotten and IDNet is probably one of the best of a bad lot. What an appalling state of affairs.

[Inactive]

Everything seems normal here;
http://www.speedtest.bbmax.co.uk/results.php?t=1219792679&v=4921611

[ippylad]

Whilst I agree that all ISP's have issues and most of the time out of their hands, its not what goes wrong but how they correct it.

I seem to get the feeling its more, we will update them if and when... or let Rik sort it out. I appreciate the help people like Rik give to users who need assistance but isn't it about time that Simon and the team updates its users..

I moved from o2 due to a  shocking service, I thought paying almost double would get me a better service... clearly not. I pay 34.99 per month for a service thats supposed to give priority at the exchange...  but I am not even getting a basic service.

I also appreciate not everyone is having the same issue, and so it should be easier for ident to work out what is going on....

This level of service is what you would expect from ISP's who charge next to nothing for its service.

Rant Over....

[Sebby]

I'd happily leave IDNet tomorrow if I could find a better ISP, but quite honestly I think the whole industry is rotten and IDNet is probably one of the best of a bad lot. What an appalling state of affairs.

I believe this could well be outside of their control; something like a routing issue.

Please remember that this is an unofficial support forum. We can help with local issues, but problems like these are beyond what we can do. Rather than ranting and raving here, let IDNet support know - even point them to this thread. If it continues and they don't know the cause, and you believe they are to blame, move ISP. There's always Zen and NewNet - people say they're good.

[David]

    Your DSL connection rate: 5920 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 1295 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


Bit on slow side this evening,will try again in the morning

[ippylad]

or sky for £5