Extremely Slow

[Rik]

Welcome to the forum, MO.

As far as we can tell, things are improving, but it will take a few days. Have support said anything specific to you?

[Philip]

I don't post on here but often have a browse, but feel the need to make the honcho's aware that I am really considering a move if the dire speeds are not rectified by next week. I also have had very poor speeds for the last few weeks and the last 3-4 days especially.....I could have received faster dial-up. The last two years have been pretty good at IDNet but you've set a precident which unfortunately is now slipping.

Yes I have emailed support and yes I have done the usual reboots etc, but I'm not at all happy with the current level of service.

Over to you..........

have a read of this MO

[MO]

Welcome to the forum, MO.

As far as we can tell, things are improving, but it will take a few days. Have support said anything specific to you?

Yes, Andrew is looking into the speed issue for me. I noticed a slight improvement, and I mean slight this morning, but I'm really considering using my dial-up modem again!

BTW, thanks for the Karma.

Thank you Doctor for the link, yes I had read that before posting my original remarks.

[Philip]

Thank you Doctor for the link, yes I had read that before posting my original remarks.

things get sorted for you MO, they will try their best 

[Inactive]

Welcome MO, 

Hope things soon get sorted for you.. 

[MO]

things get sorted for you MO, they will try their best 

I really hope so, I'm off on holiday next Friday and if things aren't better by then, I'll be asking for my MAC code. I don't want to jump ship and I understand that we all have our problems, but the internet at the moment is becoming tiresome (and don't mention the recent IDNet mail problems). It's also annoying that I have recommended IDNet to a number of people, two of them I know of have signed up on my recommendation, but now I also feel that I've let them down.

[cavillas]

My speeds have never gone down over the past 2 years or so therefore this problem is not a widespread one.  If those affected would contact IDNET with their specific problems then there would be a quicker resolution.  Don't forget some of the staff on Idnet have holidays at this time of year because of their children and this can sometimes impact on their normal speedy response of ongoing problems, this is not an excuse but a physical fact of argument.

I'm sure everything will be sorted out and things will go back to normal excellent service very quickly.

[MO]

....If those affected would contact IDNET with their specific problems then there would be a quicker resolution.....

I have done this on three occasions, with replies from two IDNet staff. 

[Rik]

Has anything specific been said? Are you seeing a generalised speed problem, or does it vary at different times. If you could post your router stats and the result of a BT speed test, we might be able to offer some thoughts.

[MO]

Has anything specific been said? Are you seeing a generalised speed problem, or does it vary at different times. If you could post your router stats and the result of a BT speed test, we might be able to offer some thoughts.

Thanks Rik,

The speed problem doesn't really vary at all, mainly around the 110kb/s down area! My router DL stats vary between 250-1500, currently at 800!





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[Rik]

The sync speed looks OK, so if you can get a BT test done to establish your profile, MO, that would be handy.

[MO]

BTS:

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[MO]

The sync speed looks OK, so if you can get a BT test done to establish your profile, MO, that would be handy.

You beat me to it, I could only upload 2 attachments at a time. 

[Rik]

There's your problem, Mo, your profile is 135k. It's not an IDNet issue as such, it's the wiring between your router and the exchange, including any internal extensions and devices. A low profile like that signifies that the line had been 'flapping', re-syncing frequently with some very low speeds on occasions. When that happens, then BT software pushes the profile down and will keep it there for five days (it's supposed to recover more quickly but, in my experience, doesn't do so when the line has been flapping).

Can you tell be a bit about your internal phone wiring, how many sockets you have, where the router connects, what other devices are connected, what sort of filters you have please?

[Steve]

Rik reread the download sync its only 800kb  Mo does http://192.168.2.1/ADSL_status_main.stm give your snr

[MO]

.....Can you tell be a bit about your internal phone wiring, how many sockets you have, where the router connects, what other devices are connected, what sort of filters you have please?

My wireless modem/router connects at the master socket which is of the two socket type, one for the modem, one for the telephone. There are two sockets in the house and obviously no filters required as this master socket is the entry point into the house.

[MO]

...Mo does http://192.168.2.1/ADSL_status_main.stm give your snr

Hi, I can't see an SNR figure there, could it be called something else?

[Rik]

Mmm. Is that a BT-fitted filtered face plate? Could you remove it and try connecting the router to the test socket which will be revealed (this is where BT would test if they came out). If possible, could you run like that for 24 hours or more? It's a case of eliminate any possible issue with your wiring before getting BT involved, as they are prone to charge you £160+ to tell you they can find nothing wrong.

Does the Belkin log disconnections? It would be useful to see when and how often they are happening.

[Rik]

Rik reread the download sync its only 800kb  Mo does http://192.168.2.1/ADSL_status_main.stm give your snr

Thanks, Steve, I read 8000 as you guessed (I've never been good with zeros ).

[Rik]

Hi, I can't see an SNR figure there, could it be called something else?

It might be referred to as margin or noise margin.

Do you have access to another router? If not, ask IDNet and they will lend you one for testing. We need to eliminate any possibility that your internal wiring or equipment is implicated.

[MO]

Mmm. Is that a BT-fitted filtered face plate? Could you remove it and try connecting the router to the test socket which will be revealed (this is where BT would test if they came out). If possible, could you run like that for 24 hours or more? It's a case of eliminate any possible issue with your wiring before getting BT involved, as they are prone to charge you £160+ to tell you they can find nothing wrong.

Does the Belkin log disconnections? It would be useful to see when and how often they are happening.

Yes it is a BT fitted filtered face plate. I will do as you say and try the test socket connection. I don't think the Belkin logs disconnections only security logs for what I can see.

[Rik]

It would be worth seeing if you can get Routerstats to work with the Belkin then, MO, as this would do the job for you:

http://www.vwlowen.co.uk/internet/files.htm

You'd need to leave a PC running for 24 hours or so to get a better picture of the variations in noise margin and any disconnections.

[MO]

I've just had a good looksee through my router options and there is no reference to SNR/noise margins etc. I'll give the routerstats a go, thank you.

[Rik]

TBH, it looks to me like a line fault, but we need to remove as many possibilities as possible before BT get involved.

[MO]

I've just taken the face plate off (ADSL V1.0) and can only see where I can plug a standard telephone socket into it. I presume that I will need to buy a filter to connect both the router and telephone to the "test" socket? Sorry, I'm not too ADSL technically minded.