Extremely Slow

[Rik]

You've got another 500k to gain on your profile, Nutter, so if you were at 6500 before, you've lost some sync speed - you would need 7392 or better. That's always a BT or local wiring issue. If you have an NTE5 master socket, it would be worth trying the test socket behind the faceplate - forgive me if you already are, I can't scroll back far enough to check).

The move IDNet are talking about is part of the re-balancing. Once completed, everyone should see normal speeds.

[Nutter]

I've been re-balenced now, and a speed test tonight is about 200kbps quicker than last night.  Latency seems improved, with responses to BBC and IDNet being about 40ms, but I'm still getting the odd high ping time to IDNet the first IDNet server on the route sometimes (up to about 150ms). 

I'm not on the master socket, and normally it's difficult to try because I don't have a wireless card in the computer and taking it all downstairs is a fairly major job.  At the moment I do have access to a laptop with wireless though, so I could give it a try.

Thanks again for everyone's help.

[Rik]

That first ping can just be the router giving low priority to pings. It seems to show more at busy times (which makes sense, I suppose).

[Steve]

Try if can to get your router on to the master socket permanently, you can easily connect to the rest of the network if you wish via mains network i.e homeplugs it will have a better throughput usually than wireless.

[Nutter]

OK, I'll give that a go.  I've realised exactly what's caused the slower sync speeds, and you're absolutely right that's it's a wiring issue in the house.

[Rik]

Do tell.

[Steve]

If you decide to go the mains networking route the 85Mbps are good value, the more expensive 200mbps are really best for video streaming,both can exist on the same local network but they wont talk to each other

[Nutter]

Do tell.

The phone cable used for the computer went from the lounge (where the master socket is), through the wall, outside, and then back in through the frame of a wooden window.  I know it's not ideal, but it was the neatest and easiest way, and it's always synced as fast as from the master socket. 

However, we had our windows replaced with UPVC double glazing a month or so ago, and they put the cable around the edge of the frame.  Looking back at old speed tests with Speedtest.net, the week of installation my connection slowed to about 4.3mb/s, so I will have been getting a slower sync since then because of some damage to the cable.  I just put it down to the test not being totally reliable, the exchange being busy, etc to start with.  Since I don't run a BT Speed Test unless I need to I didn't realise until now, when looking into the problem of things going *really* slow, that my sync speed had dropped, and moving the cable to install the windows must be why.

[Lance]

The best thing to do is just to move the router to the master socket, as already suggested, and to get a filtered faceplate. Glad you found the problem, sometimes these things can be a right pane to sort out!

[Rik]

Thanks for that, Nutter, my curiosity is now satiated. 

[Steve]

Surprising what possibly a change of router can do .May be of academic interest but 5 days later achieved a full sync and profile with an interleaved connection.A throughput perhaps for In to be proud of

0730 1 September
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6624 kbps

1800 1 September
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6068 kbps

The latter maybe due to rebalancing by idnet as last weeks result's at this time were very much lower

[Rik]

A good result, Steve, whoever we give the credit to. 

[David]

Surprising what possibly a change of router can do .May be of academic interest but 5 days later achieved a full sync and profile with an interleaved connection.A throughput perhaps for In to be proud of

0730 1 September
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6624 kbps

1800 1 September
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6068 kbps

The latter maybe due to rebalancing by idnet as last weeks result's at this time were very much lower

Just really pleased its job done for you Steve 

[Rik]

Hey, you got a quote right, David.

[Steve]

Certainly thumbs up to the netgear DG834n, these are wireless "g" figures with a laptop upstairs from the router.I think as mentioned in another thread it has a broadcom chipset

[Rik]

It does seem to be one of the best chipsets around, Steve.

[Steve]

Just really pleased its job done for you Steve 

Thanks David. Just have see how long I can go before I "break" it

[David]

If you need a hand.?...I only need to look at these things 

[jaydub]

Sorry Guys, but back on topic.   

My speeds have been gloriously consistent at 5500 to 6000mbps since Tim did his tweaking on Friday night.

However, I've run a couple of TBB results tonight and had results of 1319, 2301 & 3032 tonight.

Is it just me or has anybody else seen a downturn?

[Ann]

Mine's alright.  Just got a healthy 6125.  Mine has picked up since Friday and seems fine now.

[Philip]

about normal here

[jaydub]

Thanks for your feedback.

It's been fine since Friday evening until this evening.  Showing a marginal improvement now.

Will keep tabs on it and hope that it continues to improve.

[Sebby]

Long may it continue.

[Dopamine]

Sorry Guys, but back on topic.   

My speeds have been gloriously consistent at 5500 to 6000mbps since Tim did his tweaking on Friday night.

However, I've run a couple of TBB results tonight and had results of 1319, 2301 & 3032 tonight.

Is it just me or has anybody else seen a downturn?

Yes, much slower here again, starting tonight.

I prefer not to do speedtests as they use small parcels of data over a short time, so instead download Thinkbroadband's test files which can be left running for 10 or more minutes. I can also download test files from a known good US server, although those are limited to a maximum of 2mbps.

All of my tests have been slow: the Thinkbroadband ones running at between 5mbps and nothing, averaging around 2mbps but with periods sub 500kbps, those from my 2mbps US server showing similar periods of sub 500kbps activity. Just prior to this post, a BT speedtest showed over 5mbps, so it's definitely not exchange congestion.

I have to say that my patience with IDNet is wearing thin. I really don't want to have to keep telephoning support to inform them of problems. I'd much rather they had a service free from the problems in the first place, or tech support able to identify problems for themselves. I never thought I'd say it, but IDNet have now fallen below the level of service I received with Pipex, which for five years was excellent up until Tiscali destroyed it.

[Simon]

I can understand you not wanting to keep phoning support, but unfortunately, the only way they are going to get to the bottom of the problems, is by hearing direct from users.