IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Tacitus on Aug 31, 2008, 15:04:48

Title: Mail Down Again?
Post by: Tacitus on Aug 31, 2008, 15:04:48
Have sent msgs from various addresses to X@idnet.com and they're not being received.

Anyone else had any bother?
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:06:13
None here, Tac, I've had about 200 today on my IDNet addresses. PM me and I'll give you a couple to try.
Title: Re: Mail Down Again?
Post by: Dopamine on Aug 31, 2008, 15:18:18
I have one idnet.com address still in use and all messages to it from a variety of sources are taking between 20 minutes and 4 hours to arrive.

This problem first started sometime yesterday afternoon/evening.
Title: Re: Mail Down Again?
Post by: Tacitus on Aug 31, 2008, 15:23:14
Quote from: Dopamine on Aug 31, 2008, 15:18:18
I have one idnet.com address still in use and all messages to it from a variety of sources are taking between 20 minutes and 4 hours to arrive.

This problem first started sometime yesterday afternoon/evening.

Looks as though there is something wrong then - again.  At this rate I foresee another departure  :(
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 15:28:08
No problem here, just tried my 2 idnet.com addresses and messages were deliver back to me in less than a minute.
Title: Re: Mail Down Again?
Post by: Dopamine on Aug 31, 2008, 15:29:43
I'm not an expert at reading message headers, but can see nothing untoward in any of mine. It doesn't appear to be a grey-listing problem this time, as the headers in all messages say "domain auto-whitelisted by SQLgrey-1.6.8".

Fortunately I learnt my lesson last time and moved all urgent mail away from IDNet, but it's frustrating and disappointing none-the-less.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:30:20
A quick check suggests that mail 'internal' to IDNet is not affected but mail from other domains is. I've raised it with support.
Title: Re: Mail Down Again?
Post by: Inactive on Aug 31, 2008, 15:31:24
Same here just tested mine, all OK. I rarely use mine anyway.
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 15:32:08
I would agree Rik 20 minutes and still waiting from my external domain
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:34:08
Same here, Steve.
Title: Re: Mail Down Again?
Post by: Tacitus on Aug 31, 2008, 15:40:03
Quote from: Rik on Aug 31, 2008, 15:30:20
A quick check suggests that mail 'internal' to IDNet is not affected but mail from other domains is. I've raised it with support.

OK Rik - thanks for the help.
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 15:42:36
Quote from: Rik on Aug 31, 2008, 15:30:20
A quick check suggests that mail 'internal' to IDNet is not affected but mail from other domains is. I've raised it with support.

Same here, Rik, "internal ok" but mail from domain still waiting, was forgetting on my previous post that the Outlook "test mail" doesn't use your default mail addy to send, it uses the one you are testing.  :doh:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:44:32
That gets me regularly, Ray. ;)
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 15:48:10
Not only is mail down again but more importantly someone appears to have walked off with the Deja Vu smiley. :hide:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 15:52:49
That smiley retired a while ago Ted....I think my mail is ok...I will send one and test it
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:54:29
You want :dv:, Ted. :)
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 15:55:04
No Ted just sent one to myself from my googlemail and it got through and instant cc here  


whoops hope I have not mislead you Ted..... :blush:
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 15:56:34
:dv:   :thumb:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:56:49
Interesting, David. I'm still waiting for a test from my domain at 30+ minutes, but I know the domain is sending OK from other recipients.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 15:57:04
Quote from: Ted on Aug 31, 2008, 15:56:34
:dv:   :thumb:

We aim to please, Ted. ;)
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 15:59:51
Im confused now......................sorry Ted I thought this smiley had gone  :miss: :shrug:
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 16:00:09
Quote from: Rik on Aug 31, 2008, 15:56:49
Interesting, David. I'm still waiting for a test from my domain at 30+ minutes, but I know the domain is sending OK from other recipients.
About 35mins from my domain and counting. I bet it doesn't last long ;)
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 16:01:09
Quote from: badpianoplayer on Aug 31, 2008, 15:59:51
Im confused now......................sorry Ted I thought this smiley had gone  :miss: :shrug:

It had. Rik supplied the code. ;D
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 16:01:45
Quote from: Rik on Aug 31, 2008, 15:56:49
Interesting, David. I'm still waiting for a test from my domain at 30+ minutes, but I know the domain is sending OK from other recipients.

Mine's 29 minutes and still waiting.
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 16:03:59
Quote from: Ted on Aug 31, 2008, 16:00:09
About 35mins from my domain and counting. I bet it doesn't last long ;)

My reply and cc took about 5 secs and it may have been quicker Im having to manually check mail
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:05:03
I'm at 45 and still waiting.

When we retire smileys, they are still available for use if you know the code - otherwise we'd have gaps in old posts. So, if you have a favourite, it's worth making a note of the code used.
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 16:05:44
Quote from: Ted on Aug 31, 2008, 16:01:09
It had. Rik supplied the code. ;D
:react: its an enigma to me  ???
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:06:13
Very cryptic, David. ;)
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 16:10:30
 ;)  I think I type my Emails on that machine...................well thats my excuse  ;D
Title: Re: Mail Down Again?
Post by: Inactive on Aug 31, 2008, 16:12:07
Quote from: Rik on Aug 31, 2008, 16:05:03
So, if you have a favourite, it's worth making a note of the code used.

...or just moan enough and they will get reinstated.    ;D ;)
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:12:32
That's the other technique. :)
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 16:12:53
Quote from: badpianoplayer on Aug 31, 2008, 16:10:30
;)  I think I type my Emails on that machine...................well thats my excuse  ;D

Is that why they sometimes take a bit of deciphering, David.  ;D
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:13:28
 :rofl: :karmic:
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 16:14:05
Quote from: Rik on Aug 31, 2008, 16:05:03
I'm at 45 and still waiting.
Strange, you sound a lot younger. :nocomment:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:15:52
But I feel a lot older. ;)
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 16:16:18
Quote from: Rik on Aug 31, 2008, 16:13:28
:rofl: :karmic:
:ithank:
Title: Re: Mail Down Again?
Post by: Baz on Aug 31, 2008, 16:41:55
waiting from one from 'The Bay' for 20mins  ???
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:43:22
I have emailed and phoned support, Baz, there's nothing more I can do until anyone gets back to me. :(
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 16:44:31
Since David's email is working can we borrow it ;D
Title: Re: Mail Down Again?
Post by: Baz on Aug 31, 2008, 16:44:42
not a prob for me with this one Rik, just thought I'd let you know its still slow. doesnt help I know but just incase
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:45:06
Quote from: stevethegas on Aug 31, 2008, 16:44:31
Since David's email is working can we borrow it ;D

Good idea. ;D Oh, David, where are you...  >:D
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 16:45:46
Quote from: Baz on Aug 31, 2008, 16:44:42
not a prob for me with this one Rik, just thought I'd let you know its still slow. doesnt help I know but just incase

The more info we have, the better, Baz. :)
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 16:45:54
Quote from: stevethegas on Aug 31, 2008, 16:44:31
Since David's email is working can we borrow it ;D

NO  ;D ;D ;D ;D ;D :hehe:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 17:05:42
Oh ok then if your going to take this attitude  ;D
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 17:34:26
I sent a test mail to my idnet addy 3 hours and 20 minutes ago - still waiting for it to appear..... :thumbd:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 17:35:44
I'm at 135 minutes and still waiting.  :(
Title: Re: Mail Down Again?
Post by: Sebby on Aug 31, 2008, 17:44:04
Test message sent to my IDNet address a few minutes ago, but I haven't received it yet...
Title: Re: Mail Down Again?
Post by: Simon on Aug 31, 2008, 17:44:32
Interesting - only my mail.com account seems to have been affected.  All others received in seconds, from internal and external domains.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 17:47:12
David reported no delays from Google, so I'm not sure what is happening, or not happening.  :shake:
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 17:47:39
Quote from: Sebby on Aug 31, 2008, 17:44:04
Test message sent to my IDNet address a few minutes ago, but I haven't received it yet...

You got a long wait if mine is anything to go by  :(

Quote from: Rik on Aug 31, 2008, 17:47:12
David reported no delays from Google, so I'm not sure what is happening, or not happening.  :shake:

My test mail was from hotmail if that makes any difference  ???
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 17:49:21
Quote from: Simon on Aug 31, 2008, 17:44:32
Interesting - only my mail.com account seems to have been affected.  All others received in seconds, from internal and external domains.

Certainly in view of past and current problems idnet.com addresses seem to be of little value.
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 17:51:10
Just sent a test from google to see if that makes any difference - my IDNet addy is an idnet.com if that makes any difference
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 17:52:54
It seems to be affecting anything on the idnet.com service, Mad. I don't know about the 'paid' services as I don't use them - we need Gary to check that.
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 17:54:47
On a serious note just sent another from x.com and instant reply and the other way...googlemail.com fine.idnet.com fine

Hope this helps no delays at all here people
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 17:55:33
It just adds to the puzzle, David.  ???
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 17:57:35
Whenever have I made things simple Rik.......

If there is any other tests I can do let me know.........and no comments about a driving test either  :no:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 17:59:18
TBH, I think we've done all we can from here, David. I alerted IDNet at 15:23, and until they respond, we are stuck with the problem. (And yes, I did phone in case the email didn't get through. :))
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 17:59:46
David is the chosen one.  :bow:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 18:00:11
Ah, but by whom? ;D :out:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 18:04:54
At this moment I dont care..........................like Meg Ryan.....Ive got mail  :rofl: :rofl2:



It will never happen again......something of mine works when evryone elses is not,its always the other way around  :-*
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 18:06:07
Leave Meg Ryan out of this, or we'll all be having a Sally moment. :)
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 18:12:29
Quote from: badpianoplayer on Aug 31, 2008, 18:04:54
It will never happen again......something of mine works when evryone elses is not,its always the other way around  :-*
Don't shoot the messenger David but when you're at the top, the only way is....................................?
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 18:26:48
Now over 4 hours and still waiting........
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 18:26:57
Quote from: Rik on Aug 31, 2008, 18:06:07
Leave Meg Ryan out of this, or we'll all be having a Sally moment. :)

Its OK Rik you can have her.....she deserves a slap....... :rant2:

I never saw that film.

Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 18:27:34
3hrs 6min.  :shake:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 18:28:03
Quote from: badpianoplayer on Aug 31, 2008, 18:26:57
I never saw that film.

One of the great moments, David. :)
Title: Re: Mail Down Again?
Post by: Baz on Aug 31, 2008, 18:28:22
outgoing is ok isnt it, it is with me anyhoos
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 18:28:36
Quote from: Ted on Aug 31, 2008, 18:12:29
Don't shoot the messenger David but when you're at the top, the only way is....................................?

Im more comfy there Ted.....although as a rule Im not a bottom man  ;)
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 18:29:11
Outgoing is fine, Baz, and for me idnet.com to idnet.com is fine too.
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 18:30:11
Quote from: badpianoplayer on Aug 31, 2008, 18:26:57
Its OK Rik you can have her.....she deserves a slap....... :rant2:

I never saw that film.



You should see the film,like you they never had any trouble communicating via  email ;D
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 18:30:22
Quote from: Baz on Aug 31, 2008, 18:28:22
outgoing is ok isnt it, it is with me anyhoos

Yip - just tried it
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 18:37:13
Quote from: badpianoplayer on Aug 31, 2008, 18:28:36
Im more comfy there Ted.....although as a rule Im not a bottom man  ;)
:tmi:  :hehe:
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 18:59:29
I have just recieved some  mail @idnet.com
Title: Re: Mail Down Again?
Post by: Simon on Aug 31, 2008, 19:01:29
Me too.
Title: Re: Mail Down Again?
Post by: Ray on Aug 31, 2008, 19:02:02
Just received my 2 test messages sent from my domain mail to my idnet.com addresses took 3 hrs 23 mins to arrive.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:03:19
Me too, 3 hours 33 minutes of delay.
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 19:07:11
Quote from: Simon on Aug 31, 2008, 19:01:29
Me too.

And me - about time too  :(
Title: Re: Mail Down Again?
Post by: Baz on Aug 31, 2008, 19:07:20
yeah just got some too    about 3 hours.

any idea what it was
Title: Re: Mail Down Again?
Post by: Philip on Aug 31, 2008, 19:07:23
140 mins from yahoo.co.uk account  :bore: still waiting
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:09:56
No ideas, Baz, I've heard nothing back. Based on history, I'm guessing the boundary servers have been hit with an influx of spam and have ground to a halt. Why that keeps happening, assuming I'm right, I really don't know. :(
Title: Re: Mail Down Again?
Post by: madasahatter on Aug 31, 2008, 19:15:11
Quote from: Rik on Aug 31, 2008, 19:09:56
No ideas, Baz, I've heard nothing back. Based on history, I'm guessing the boundary servers have been hit with an influx of spam and have ground to a halt. Why that keeps happening, assuming I'm right, I really don't know. :(

Why do these things always seem to happen on a weekend, when there is no support, though?  :(
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:22:18
I wish I knew the answer, Mad. I would have hoped to have heard from them by now.
Title: Re: Mail Down Again?
Post by: Simon on Aug 31, 2008, 19:23:25
Quote from: madasahatter on Aug 31, 2008, 19:15:11
Why do these things always seem to happen on a weekend, when there is no support, though?  :(

Sod's law, Mad, but in fairness, it does appear to have been fixed.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:26:17
It does, Simon, I've just re-tested and domain to IDNet is as fast as normal.
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:27:22
Hoping this helps...serious update

Just recieved mail from Amazon and Ebay so all is well here,just keeping you up to date to let you know it has not affeted whatever Im on.
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:27:54
We often wonder what you're on, David. ;D :out:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:28:57
God what would I be like if I were to be on anything  :eek4: :eek4: :eek4:
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:29:58
Would we know?  :whistle:
Title: Re: Mail Down Again?
Post by: Steve on Aug 31, 2008, 19:33:48
I think we all should be on something after all the tension and high drama we suffered over the last few weeks. Never a dull moment ;D
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:33:53
 :rofl: :rofl2: Would you believe Im a very quiet man and sometimes painfully shy  :angel:



Glad the Mail seems to be getting back,wonder if it was something not related to the service rather an outside incident..not that I know what goes on ;D
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:34:45
Quote from: stevethegas on Aug 31, 2008, 19:33:48
I think we all should be on something after all the tension and high drama we suffered over the last few weeks. Never a dull moment ;D

A bonus would be good  ;D
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:35:36
Quote from: badpianoplayer on Aug 31, 2008, 19:33:53
:rofl: :rofl2: Would you believe Im a very quiet man and sometimes painfully shy  :angel:



Glad the Mail seems to be getting back,wonder if it was something not related to the service rather an outside incident..not that I know what goes on ;D

Who knows, David - until someone tells us, we can only speculate.
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:36:23
Dont do that you can go blind ;)
Title: Re: Mail Down Again?
Post by: Rik on Aug 31, 2008, 19:36:53
 :tongue: :tongue: :tongue: :evil:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 19:38:30
Let your guard down there Rik  :hehe:
Title: Re: Mail Down Again?
Post by: Ted on Aug 31, 2008, 20:19:22
Just for the record, mine came in at 19:01 around 3 and a half hours-ish. I think with hindsight. that's no more than a "blip" :thumb:
Title: Re: Mail Down Again?
Post by: David on Aug 31, 2008, 20:31:00
Blippin Hell Ted................................glad you have your mail back though...(are you it wasnt Rik,its been quiet and may have been a liitle bored  :whistle:
Title: Re: Mail Down Again?
Post by: Lance on Aug 31, 2008, 23:48:48
Until we hear from support, I would agree with Rik's guess that the problems were caused by an influx of spam. Fortunately, whilst inconvenient, it wasn't a massive delay. What i want to know is whether idnet have any plans on how they are going to deal with there spam influxes in the future. I would hope an extra server may be employed to spread the load a bit more.

My opinion on what has happened here and with the previous speed problems is that there is not enough communication from Idnet. Hopefully this is something they take on board and aim to improve.
Title: Re: Mail Down Again?
Post by: Rik on Sep 01, 2008, 10:20:48
I have to agree with you, Lance, on all counts.
Title: Re: Mail Down Again?
Post by: Inactive on Sep 01, 2008, 10:29:20
So do I, even more so as I note that Simon_idnet was logged in to the Forum at around 5.00 pm and again at around 9.00 pm yesterday, yet failed to make any comment on the issue. ???

Sadly this is just not the same IDNet that it was say 12 months ago. :shake:
Title: Re: Mail Down Again?
Post by: Simon_idnet on Sep 01, 2008, 10:46:59
Hi Guys

We have failed to find any reason for the reported delays of yesterday afternoon. We could not replicate the problem and our logs showed no unusual levels of activity i.e. no spam floods yesterday.

We have seen that some of the big mail hosts: yahoo/google/msn (which also covers BT Internet etc) were slow in sending outbound mail yesterday. For example, on one of the tests that we did we found that Google took 14 minutes to forward a mail from their web server to their outbound SMTP server.

We have this morning found a phishing attack underway with the return address to one of our corporate customers. We have now placed filters to deal with this though.

regards
Simon
Title: Re: Mail Down Again?
Post by: Rik on Sep 01, 2008, 10:49:56
Thanks for the update, Simon.  :thumb: Oddly, the one member unaffected yesterday tested with Google, certainly 1&1 was being hit, and the delays seemed to be within a few minutes of three and a half hours consistently for all of us.
Title: Re: Mail Down Again?
Post by: Simon on Sep 01, 2008, 10:51:54
Hi Simon,

For the record, the incoming mail I found most affected was from my US based mail.com account.  Not sure what significance there is in that, if any.
Title: Re: Mail Down Again?
Post by: Steve on Sep 01, 2008, 10:52:18
I did note also yesterday an email I sent from my domain hosted by easily.co.uk took a long time to appear into my inbox at work but nowhere near as long as the one to mymail@idnet.com
Title: Re: Mail Down Again?
Post by: Philip on Sep 01, 2008, 17:07:03
all working fine now, thanks  :thumb:
Title: Re: Mail Down Again?
Post by: madasahatter on Sep 01, 2008, 17:07:23
Funny, but e-mails from hotmail to google and my work addy (nothing to do with either) were working fine yesterday afternoon while the problem was showing - certainly no delay in them sending those e-mails.