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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: Baz on Mar 22, 2009, 14:13:44

Title: slow connection
Post by: Baz on Mar 22, 2009, 14:13:44
could some one shed  any light on this please.

its the stats from my daughters router.had slow speeds lately. I think its a netgear router, kids, :dunno:

shes in Manchester and well, im not ;D

ISP is Utility warehouse or some one through them.struggling to do a BT test at the moment


ADSL Link     Downstream     Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5 db
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 14:44:35
Can't really comment without knowing the throughput, Baz, she appears to be on ADSL2+.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 14:54:17
how does she tell Rik
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 15:07:47
Throughput or ADSL2+? The former by a speed test, the latter by asking her ISP, or telling us who it is.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 15:13:24
isp is through utility warehouse
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 15:14:10
would a speed test from any one do
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 15:24:56
Quote from: Baz on Mar 22, 2009, 15:13:24
isp is through utility warehouse


I think they are just a reseller though. How do they classify her service, up to 8 or up to 24 Mbps?
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 15:26:11
Quote from: Baz on Mar 22, 2009, 15:14:10
would a speed test from any one do


I'd use ThinkBroadband. http://www.thinkbroadband.com/speedtest.html
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 15:28:17
Up to 16Mb, but the connection in the 1st post shows close to 19mb?

https://www.utilitywarehouse.co.uk/home/internet/broadband.taf
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 15:29:26
If you have a phone package you can get up to 24mb https://www.utilitywarehouse.co.uk/home/broadcall/
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 17:17:22
I think she is on the package one as Glenn says up to 24mb. just waiting for her to get in touch again now and for some BT tests
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 17:22:41
BT tests may not work wih an LLU line, Baz.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 17:25:01
just found that out Rik. shes online now and trying another test if it helps.if she comes to the forum will she be able to view this thread as a guest if it would be easier to talk that way
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 17:29:43
She can view as a guest but not post. OTOH, if she joins, we can talk directly. :)
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 17:31:24
hmm  forgot about not been able to post. ill see wot she says
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 17:39:30
she got a test done result (http://www.speedtest.net/result/402286312.png)

but she wont join. says we are all geeks  ;D ;D ;D ;D

young uns today eh?  ;)


router stats are
ADSL Link     Downstream     Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5


on a netgear 54mgbs wireless adsl2+ modem router dg834g v4

she is connecting wireless
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 17:42:47
That's terrible speed for her sync, Baz, and suggests ISP congestion. Try a ThinkBroadband test to confirm the result.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 17:44:32
ok
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:05:37
well its taking ages to test. she is trying again..........
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:09:52
It's working fine from here, Baz.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:11:15
yeah and here too  :dunno:

theres something not right
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:17:53
They may be port blocking, tell her to try using the port 80 switch.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:21:24
will do
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:29:22
got a result now here (http://www.thinkbroadband.com/speedtest/results/id/123774600813903425373.html)

it said the ISP was TalkTalk but I dont think thats right.shes trying to find out now. the result in post 15 earlier said it is Opal Telecom
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:30:41
They are a reseller, Baz, so it's entirely possible. Whatever, that's a rubbish result for the sync speed and if she can change ISP she should.

If you can PM me her IP address, Baz, I can do a lookup for you.
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 18:34:28
How about from http://www.speed.io/index_en.html
Title: Re: slow connection
Post by: LesD on Mar 22, 2009, 18:34:59
Quote from: Baz on Mar 22, 2009, 18:29:22
got a result now here (http://www.thinkbroadband.com/speedtest/results/id/123774600813903425373.html)

it said the ISP was TalkTalk but I dont think thats right.shes trying to find out now. the result in post 15 earlier said it is Opal Telecom

Hey Baz doesn't the banner in your signature tell her?   ;)
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:42:27
If your daughter's viewing this topic right now, Baz, it comes back as Opal Telecomm.
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:44:52
Opal is a wholly-owned subsidiary of the Carphone Warehouse, so could be on the Talk Talk network.
Title: Re: slow connection
Post by: Sebby on Mar 22, 2009, 18:46:25
I'm surprised the throughput is so low, even if it is the TalkTalk network. It's actually not that bad...
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:47:21
It's a rubbish throughput for the sync, though, isn't it, Seb. :(
Title: Re: slow connection
Post by: Sebby on Mar 22, 2009, 18:48:39
Yeah, absolutely terrible. I'm just saying that I wouldn't expect such a poor throughput even from the likes of TalkTalk. :(
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:50:31
Ah, the innocence of youth. ;D
Title: Re: slow connection
Post by: Sebby on Mar 22, 2009, 18:51:15
:hehe:

No, seriously, I know a few people who are on TalkTalk. Whilst their customer service is the pits, the actual network seems to be okay. :)
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:52:10
Don't forget this is in Manchester.  :evil:
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:53:36
thing is its been spot on for about 4 months now and its just over the past few weeks thats its slowed
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:54:02
Classic signs of congestion on the network, Baz. :(
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:54:09
Quote from: Rik on Mar 22, 2009, 18:52:10
Don't forget this is in Manchester.  :evil:

:o :o  what do you mean  ;D
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:55:14
looking like that Rik
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:55:45
be warned guys................shes in now  :o :o :o :o :o

Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:55:58
Quote from: Baz on Mar 22, 2009, 18:54:09
:o :o  what do you mean  ;D

Full of students, they'll all be busy downloading their essays tonight. ;D :out:
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:56:16
Quote from: Baz on Mar 22, 2009, 18:55:45
be warned guys................shes in now  :o :o :o :o :o



:zip:  :evil:
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:56:24
just warn you dont be fooled its her whos the geek not us. we are all normal  :whistle: ;D ;D
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:57:05
hahahaha Pea is in the house
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:57:17
Quote from: Baz on Mar 22, 2009, 18:56:24
just warn you dont be fooled its her whos the geek not us. we are all normal  :whistle: ;D ;D

I have a certificate to prove it. It was signed by the head of psychiatry. ;)
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:57:36
Quote from: Baz on Mar 22, 2009, 18:57:05
hahahaha Pea is in the house

I promised I would say nothing...  :angel:
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:57:41
right im off now guys. see ya later. thanks for the help.
Title: Re: slow connection
Post by: pea on Mar 22, 2009, 18:58:07
Hiya!

I had to sign up, it was frustrating reading the comments but not being able to reply!

So yeah, hi...thanks for all that, and you're right it, is Manchester, after all! But the connection has been really good up until a couple of weeks ago. There's a notable difference now, can't stream things smoothly anymore etc. Odd....
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:58:22
You're welcome, Baz (and Pea). :)
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:58:57
cya later Pea, feel free to call in ANY time.
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 18:59:44
dont talk about music guys, or festivals or stuff like that. :no:
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 18:59:49
Quote from: pea on Mar 22, 2009, 18:58:07
Hiya!

I had to sign up, it was frustrating reading the comments but not being able to reply!

We have to boost numbers somehow, Pea. :welc: :karma:

QuoteSo yeah, hi...thanks for all that, and you're right it, is Manchester, after all! But the connection has been really good up until a couple of weeks ago. There's a notable difference now, can't stream things smoothly anymore etc. Odd....

It sounds like the network has taken on more customers than it can service. Have you noticed if it's better first thing in the morning?
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 18:59:55
Quote from: Rik on Mar 22, 2009, 18:57:17
I have a certificate to prove it. It was signed by the head of psychiatry. ;)

http://www.youtube.com/watch?v=TXZMZ-XvvzI
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 19:01:23
A fine tune by Neoplean XIV, I just need to take a walk home, I can see it out of the window, now where do I catch the bus to Crowthorne?
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 19:01:32
ooerr  missus......watership down is on.thats a scary film
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:01:53
Quote from: Glenn on Mar 22, 2009, 18:59:55
http://www.youtube.com/watch?v=TXZMZ-XvvzI

Takes me back to my youth, Glenn. :)
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 19:02:04
..........or filim if you talk as I do  ;)
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:02:22
Quote from: Baz on Mar 22, 2009, 19:01:32
ooerr  missus......watership down is on.thats a scary film

Only if you watch it. ;D
Title: Re: slow connection
Post by: pea on Mar 22, 2009, 19:04:05
Haha oh charmin i'm just an extra statistic for your forum ey! ;)

I'm not sure if it's better on the mornings, I shall keep tabs of it though. I might see if i can get through to the tech support for utility warehouse, can't imagine them being much help though..

Watership down is traumatising!
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 19:04:42
Quote from: Rik on Mar 22, 2009, 19:01:53
Takes me back to my youth, Glenn. :)

When I was a lad........
Title: Re: slow connection
Post by: Glenn on Mar 22, 2009, 19:05:48
Only if you are a rabbit, Pea.  :welc:
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:06:59
Not an extra statistic, Pea, a very special statistic - as far as I know, a unique one. :)

See what speeds you get in the morning. If the results are markedly better, it's well worth kicking up (it is either way, but better results in the morning pretty much confirm network congestion).

I found Bambi traumatising. ;)
Title: Re: slow connection
Post by: LesD on Mar 22, 2009, 19:08:29
Quote from: Baz on Mar 22, 2009, 17:39:30

she is connecting wireless


Any better hard wired?
Title: Re: slow connection
Post by: pea on Mar 22, 2009, 19:09:13
Unique? What's he been saying!?

I'm not good at mornings, but i'll see what i can do, cheers. I'll try wired up too, cheers.

It's disney films, they're scarring! I'm not sure if watership down is even disney, actually, but the childhood films are definitely unnerving viewing!
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:11:27
So were the Brothers Grimm. ;)

Baz hasn't said a word, but afaik, you are the first father/daughter membership we have had. We have one father/son that I know of, but that's it. :)
Title: Re: slow connection
Post by: pea on Mar 22, 2009, 19:13:34
Oh yeah fairytales are the worst of all! They genuinely were pretty dark though.

And as for first father/daughter sign up...I'm not sure how i feel about that, you're ruining my 'cool' credibility here! ha!
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:15:04
Sorry, it's my age. ;D
Title: Re: slow connection
Post by: pea on Mar 22, 2009, 19:19:45
Yeah, that's my dad's excuse, too ;-) hahaa (only jokin' baz!)

Right well thanks for your help guys, I need my coffee fix though so i'm off for now...

Oh, what's this karma business you've got going on? I like it...karma would be appreciated!  ;D

Byeeeee
Title: Re: slow connection
Post by: Rik on Mar 22, 2009, 19:21:28
We use it as a way to say thanks for help, for making us laugh, as a welcome or a virtual birthday present etc. :)
Title: Re: slow connection
Post by: Ray on Mar 22, 2009, 19:33:17
 :welc: Pea, and another :karma: to add to your collection.
Title: Re: slow connection
Post by: Sebby on Mar 22, 2009, 20:03:54
Quote from: Rik on Mar 22, 2009, 18:55:58
Full of students, they'll all be busy downloading their essays tonight. ;D :out:

:rofl:
Title: Re: slow connection
Post by: LesD on Mar 22, 2009, 20:05:42
:welc:  and have another  :karma:
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 20:56:11
Quote from: pea on Mar 22, 2009, 19:19:45
Yeah, that's my dad's excuse, too ;-) hahaa (only jokin' baz!)

Right well thanks for your help guys, I need my coffee fix though so i'm off for now...

Oh, what's this karma business you've got going on? I like it...karma would be appreciated!  ;D

Byeeeee

HOI!!!!!!!!!!!!!!!  hope that wasnt age related. you'll be walking back from the train station next time mind  ;)

and ease up with the Karmas or I'll be getting shown up  ;D ;D
Title: Re: slow connection
Post by: Simon on Mar 22, 2009, 20:59:19
:welc:  Pea!  :karma:  Don't worry, Dad, you can have a Karma too, for bringing her to us!  :karmic:  ;D
Title: Re: slow connection
Post by: Baz on Mar 22, 2009, 21:01:52
 :laugh: :laugh: :laugh:  thanks Simon.

infact have one yourself for hitting 17000 sorry if I missed it in another post..well done
Title: Re: slow connection
Post by: Simon on Mar 22, 2009, 21:03:25
Thanks Baz.  :)
Title: Re: slow connection
Post by: pea on Mar 25, 2009, 23:29:02
Hiya!

Right, so it seems miraculously better as of tonight. I have no idea why though, because (not that I understand any of this) the router stats aren't much different to the ones Baz showed ya earlier;

ADSL Link   Downstream   Upstream
Connection Speed   18931 kbps   1020 kbps
Line Attenuation   16.0 db   5.3 db
Noise Margin   6.2 db   10.6 db

I'm confused  :-\ But it seems almost back to normal speed anyway, so I don't s'pose it matters!  :thumb:
Title: Re: slow connection
Post by: Simon on Mar 25, 2009, 23:57:15
Good to hear, Pea.  :thumb:
Title: Re: slow connection
Post by: Sebby on Mar 26, 2009, 00:26:29
Let's hope it stays like that. :fingers:
Title: Re: slow connection
Post by: Rik on Mar 26, 2009, 08:59:44
Almost certainly network congestion, Pea.
Title: Re: slow connection
Post by: Baz on Mar 26, 2009, 19:16:00
yes good to hear indeed. Keep an eye on it Pea and let the guys know  ;)  ;D ;D if it drops again.

might have just kicked some one into action with the email contact the other day :dunno: