My internet is down. It says conected, but no internet access. The red light is on on the router. Tried rebooting it. Anyone else with any issues ?
Fine here, Tina.
oh.. why is my red light showing? How do i fix it? Thanks :)
Sounds like you've lost PPP, try rebooting the router.
just done that.. no difference :(
Put the phone number into the following page http://status.zen.co.uk/broadband/, it will tell you if there are any faults or maintenance.
Apologies for posting link to another ISP in the IDNet section but can't think of elsewhere to look.
Thanks, say no matanance
Time to ring support than Tina.
Only other thing I can suggest is to unplug the router power for 30 minutes to allow any 'stale' sessions to expire then plug back in, if there's still no joy you'll need to give support a ring.
Sorry.
What's the router, Tina?
Netgear DG834G.. was using the net and it just went down
found this, but it says it's cleared now
Start: 16/09/2011 00:01
Cleared: 16/09/2011 06:00
Duration: 5 Hours 59 Minutes
Message: The Planned Engineering Work is required on the Broadband Nodes within the (DERBY 001-006 CORE NODE/BEESTON TE) region that support EU's nationwide for completion of (Access MCLAG for Resilience programme 9). There will be (One) service outage to End-Users of approximately (20) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:00:01-06:00:00) within this PEW Window. .
Area Codes: 01158 01159 01246 01332 01773
Can only suggest what Mitch suggested - power down the router for 30 minutes, and see if that helps.
Quote from: Tina on Sep 23, 2011, 21:23:51
Netgear DG834G.. was using the net and it just went down
Same router I have.
I think there was probably a stale session following the fault on the BRAS which would time out after 30 minutes provided the BRAS didn't receive any response from the router hence the recommendation to pull the power (black jack plug)
Rebooting does not normally clear these.
Hope you are now back up and running or should that be surfing and that you are well ;D
24 hours and still down. Support hve passed it onto bt. Having to use phone to get mail
I'm sorry to hear that, hope it is fixed quickly.
Doubt it if bt involved
Just had this off support
QuoteHi Tina,
The fault is in hand with BT however we will not have a response from them until Monday.
So have topped up my dongle, so I have some connection. I got a shock when I phoned support at 7 am today, to find someone answered the phone. I forgot support has gone 24/7 :)
How did you find the out of hours service, Tina?
Well Once I got over the shock of someone actually answering the phone at just gone 7 am on a Saturday it was ok :P
Whoever answered the phone was very patient with me, while I tried to explain the issue :) Brian has kept in touch through e-mail throughout the day, so I know what's going on.
I was very impressed :)
:thumb:
I just hope BT sort it out on Monday.
I'm sure they will but I'd not put any bets on just in case they don't ;D
My internet has now been down since Friday eve :( I do hope it gets fixed tomorrow .
Nothing can be done at a weekend, Tina, BT simply don't work unless you are paying for enhanced care.
Well lets hope they sort it today
:fingers:
I am assuming I don't need to phone support to remind them? Think they'll have it in hand :)
They will.
good cos my dongle expires tonight :P
I'm saying nothing. ;D
LOL thought thast would get that response.. why I said it . Rik would you mind asking support where it's all up to? I hate the phone and get so stressed. sorry to ask :(
Gladly, Tina, but unfortunately I can't as we don't have an IDNet IP address logged for you. :(
oh :( would my name and number in a PM do?
That would do it, Tina. :)
OK will PM you . Sorry to hasle you and thrm.. just want an idea of what is going on, but I hate the phone so much I end up sounding like an idiot :( Thanks
It's not a problem, Tina. :)
Your line card has failed, Tina, and needs to be replaced. This work is due to be completed by 6pm tomorrow.
oh what does that mean. is it anything I've done? do they need to come to my house? Thanks for phoning for me :)
It's nothing you've done, Tina, just a failure at the exchange. BT will replace the card (which will be affecting many other people), effectively re-providing the service as if you were a new customer. There will be no need for them to come to the house. :)
The line card is what your line plugs into at the exchange (nothing you've done, they just fail sometimes). They shouldn't need to come to your house, but may do so to check it is working after the work has been completed.
Or what Rik said!
Thanks for your help. I persume I'll know it's fixed when the red light on my router goes off? You've been a star as usual :)
That's the theory, Tina, though currently you have sync but no PPP, so there's a small risk that you have a stale session. I'd suggest powering the router off for a few hours.
My internet is still down. Been down since Friday night. I do hope BT fix it by 6PM today, as they said they would.
So do we, Tina.