Hello everybody,
As the weather is awful, I thought it was a good time to upgrade my mobile phone. I have a brand new BB Curve and I'm unable to setup my idnet email accounts - my hotmail, that I never use is fine ;)
I called Orange, went to an Orange shop and they couldn't find the problem and told me to contact my ISP to double-check my passwords. I perfectly know my idnet passwords, they used to work fine 4 days ago on my old Berry.
Has anyone already encountered such a silly and absurd problem?
Thanks a lot and have a nice week - I'll be back tomorrow night as I won't be able to read your update from my phone tomorrow ;D
There seems to have been issues with authentication on the smtp.idnet.com server recently but I managed this evening to use authenticated -smtp.idnet.com via O2. I've not had any issues with POP or IMAP.
OK, I'm going to try, thanks!
It didn't work, BlackBerry is rejecting my password.
On the iPhone my SSL is off , authentication = password username = email address , port =587 server =smtp.idnet.com
As I said POP and IMAP no issues , can you access your email via webmail or PC?
Should be OK with the Curve, but I gathered the latest Pearl (which I had as a cheap upgrade from Orange) would only use Enterprise accounts, and not allow a POP or IMAP set up. I got round the problem with the (free) LogicMail app for Blackberry, which accepts both individual ISP accounts and all my accounts linked to my Office 365 mail (where again the Blackberry, uniquely, isn't compatible with the MS Exchange set-up). It'll download the headers leaving you to download the full mail if you decide to, and links to the browser work fine.
A stupid decision by Blackberry in my view, when they were trying to break into the consumer market, but perhaps indicative of why the Company share price has gone to pot.
I'm wondering if the problem doesn't come from Idnet: I managed to setup all my other accounts in 2 seconds. The only problem is with Idnet addresses. I'm going to send an email to support and try your app.
Is the Blackberry fussy about a character you've used in the password?
Admittedly it was some time ago, and things do change, but I've had IDNet emails set up on a Blackberry with no trouble. I wonder if it's actually Orange, but I'm more inclined to think it may be a setting somewhere that's incorrect.
Hello,
Lunck break. I have contacted James from Idnet support but he doesn't seem familiar with Blackberry and he's asking me which settings I used (POP3, incoming server). I have tried to explain that I don't need to enter all these for a BB.
Rik, I thought it could be a password problem, I have double-checked this issue with both Orange and BB. I think I have the problem that mervl has with his Pearl but if so why is the problem linked to idnet only and not to my other addresses.
Any ideas knowing I have now contacted Orange, BB and Idnet supports?
I haven't used a Blackberry, but is this any help? http://technet.microsoft.com/en-us/exchangelabshelp/cc511385
Noele have Orange given you a web addres where you can log in and set up your accounts manually on RIM's Internet Services as it could be having trouble auto detecting IDNet's servers.
You sign into this with the PIN from the device.
Blackberry email goes through their own servers. I wonder if somehow, IDNet have been blocked?
Like Glenn, Noelle, I've not used a BB - my thumbs are way too big. :) The only thing I can think of is that, if the BB is at all like the iPad/Phone, it is possibly deciding that it knows better than you what you decided to type. It might just be worth setting up a new email a/c at IDNet, and seeing if you can get that to work. If you can, I suspect Martin would need to kick the server for you.
Quote from: Noelle on Apr 30, 2012, 12:23:27
Hello,
Lunck break. I have contacted James from Idnet support but he doesn't seem familiar with Blackberry and he's asking me which settings I used (POP3, incoming server). I have tried to explain that I don't need to enter all these for a BB.
Sorry, I've never used a BB... if you don't enter the server address, how does it know where to pick up the email from?
Quote from: pctech on Apr 30, 2012, 12:33:13
Noele have Orange given you a web addres where you can log in and set up your accounts manually on RIM's Internet Services as it could be having trouble auto detecting IDNet's servers.
You sign into this with the PIN from the device.
Yes, they did. I couldn't try it when I was on the phone with them as I had no computer with me. I tried later at home and the my PIN in not recognized by Orange. Nevertheless, Orange tried to setup my idnet addresses and they failed too. That's why they told me to contact my ISP.
Quote from: Rik on Apr 30, 2012, 12:34:35
Like Glenn, Noelle, I've not used a BB - my thumbs are way too big. :) The only thing I can think of is that, if the BB is at all like the iPad/Phone, it is possibly deciding that it knows better than you what you decided to type. It might just be worth setting up a new email a/c at IDNet, and seeing if you can get that to work. If you can, I suspect Martin would need to kick the server for you.
I use a touch BB ;) I doesn't work as an iPhone at all for setting up email address. It used the push technology: you just enter your email and password and it's done.
But push email requires the server to support it (running BIS or BES) - and IDNet's don't. That is why you would need to go through Orange as I guess they pull the email through from IDNet and push it to your phone.
The alternative would be to not use push email and just go through the normal pull email set-up.
There's no pull email on a Blackberry.
I wonder if there is a (low) limit to the number of e-mail addresses you can use through the BIS service, which you've reached (though I can't find anything about this?).
My problem is that I can't register with Orange for the BIS at all on my current Pearl phone, my previous one was registered but couldn't then get IDNet's server which might be a similar problem to you! However, I can live with with LogicMail's push mail app. Blackberry, I've decided, is for those people who love a bureaucratic nightmare.
Thanks for that Simon. I'm surprised there is no pull email but I guess BB made their name through push email.
Quote from: Lance on Apr 30, 2012, 13:23:57
But push email requires the server to support it (running BIS or BES) - and IDNet's don't. That is why you would need to go through Orange as I guess they pull the email through from IDNet and push it to your phone.
The alternative would be to not use push email and just go through the normal pull email set-up.
The Blackberry consumer service (Blackberry Internet Services) is hosted by RIM and maintains a constant link with the POP3 server so that it detects mail when it arrives and pushes it to the handset.
Problem comes if the standard mail host names don't work for a domain e..g. mail.example.com
The benefit of the Blackberry system is better battery life as the handset does not have to poll for mail.
It always used to work with IDNet when I had a BlackBerry a couple of years ago, but that was on O2. If it doesn't work now, and (not being funny) it's definitely not a user error, then something in the configuration must have changed within IDNet, the RIM mail service, or Orange. The difficulty will be getting the one that's causing the issue to admit it. :-\
Hello guys,
I'm back home - I'm a she and French btw so I'm sorry if I put English or technical errors in my posts ;)
I tried to call Orange... waited 30 minutes and gave-up. I know that it's an Orange, BB, Idnet but which one is the culprit.
Idnet support has given me useless answers today as if I had an iPhone, I gave-up. Orange has done a lot last week and couldn't solve this issue. I guess I should contact BB again: what is the best way to contact them?
Thanks a lot and sweet dreams!!!!!
You could try the CrackBerry Forums (http://forums.crackberry.com/) - that's not direct contact with RIM, but you may find others there with a similar issue who can give you some guidance.
I might also be tempted to go back to IDNet, and ask them to check if there are any blocks on Orange IP ranges that could be affecting mail authentication.
Quote from: Noelle on Apr 30, 2012, 23:04:21
I'm back home - I'm a she and French btw so I'm sorry if I put English or technical errors in my posts ;)
I realised and, no, you haven't. :)
Not sure whether you've done this or not, so forgive me is if this is all been done - you should set up your POP/IMAP IDNet mail account through your BIS account: http://www.blackberry.orange.co.uk/ As someone else said, BIS will then push the mail to your device for you.
If you don't have a BIS account or are not aware you have one, try creating a new one - you'll need the device PIN or IMEI - both of which can be found in the device within the Status option (or similar) or on the box if you still have it. If you cannot create an account (device already associated to a BIS account) call Orange and ask them what the login and password are.
Once you log into the BIS account, the mail account setup is relatively straightforward ( but shout if you need help)... once set up you should use the Help > Send Service Books option in BIS - this will then cause the mail account to appear on the Blackberry home screen.
The link above doesn't work, I get a message telling me to setup my emails from "setup emails" on my BB. I have tried it a dozen times.
I work from home so I do not use my BB extensively for emails. I realized last night that with my old BB, I had noticed my Idnet email service had stopped a couple of weeks ago - I don't exactly know when as I have moved home and had other things in mind.
I contacted Idnet this morning to ask them if there's a problem between Idnet and BB/Orange... no answer yet.
Have you got an active IDNet broadband connection?
yes, I have an active idnet broadband connection.
I got the answer from Idnet: "You will need to contact Blackberry to find out why they are not getting your email for you. If you do not supply the mail server addresses then the device will not have a server name to login to to obtain your emails from. The only details you will need are the same ones you use on your computer.
That's kind of what I was expecting.
I haven't used a BlackBerry for a while - are you sure there is no manual set up options for email, or is there an 'Advanced Settings' on the phone?
Simon, that's not the proper way to setup emails on a BB, that's the procedure for an iPhone or Android. Even Orange has not tried the idnet solution. Pretty strange.
FWIW I have bb curve and bb is proving a big issue with Gmail from yesterday no problems setting up with ID net though.I am with Tmobile have no idea if this is of any help but might be when I get some time later will check on mine to see if it helps you in any way
Good luck with it
Quote from: Noelle on May 01, 2012, 11:28:28
The link above doesn't work, I get a message telling me to setup my emails from "setup emails" on my BB. I have tried it a dozen times.
The link works for me :dunno:
I think she has to sign up at least one account successfully before you have access to the Internet Services control panel.
I don't have my Blackberry anymore so can't check (though I might go back to one at some point as miss the keypad)
I am assuming that you have got the plan for email and bbm ? I have not reas the entire thread yet
Son't bother contact RIM, they will refer you back to Orange.
Might be worth ringing Orange and asking if they have a Blackberry support team.
It took me 32 minutes to have Orange on the phone and this time I was told that my idnet server could only be activated before the anniversary date of my contract, on the 10th of May. I'm wondering why I spent 2 hrs on the phone with Orange last week and 1hr in the store and was never given this explanation.
Let's wait and see if it works on the 11th :P
:fingers:
That's a new one on me, but... :fingers:
Smells like BS to me, as you are near to your contract end date might be worth asking for your PAC and telling them you intend to leave if they don't sort it out
Sounds like BS to me too but there's nothing I can do now until May 10... Orange got rid of me for 10 days :o
Probably hoping the problem sorts itself out in the meantime.
Got the same problem with O2. Just upgraded my handset and old one was working fine. Logged into O2 Blackberry Internet Service and switched devices. Asked me to validate passwords for both my email accounts. Worked fine for Yahoo but keep geetting wrong password or user details for the Idnet account. Have tried several Idnet accounts but to no avail. Have just tried a tiscali account and that worked fine. ME thinks this is an Idnet problem!! been onto support for both o2 and Idnet and neither has a clue!
I think your probably correct same ISP but different mobile provider to the OP. A temporary solution is obviously to forward mail from your IDNet addresses to an email address that does function. This should work for all mail originating outside of IDNet's network.
It certainly sounds like IDNet is the common factor.
That's what I've done. I've dual forwarded all the domain stuff to both my idnet and yahoo accounts. Just means when I delete on my blackberry it will still be there on my outlook (which is downloading from idnet) but its a workable solution till somebody concedes its there fault!!
My manners sorry :welc: :karma:
Quote from: wspencer on May 02, 2012, 22:00:18
Got the same problem with O2. Just upgraded my handset and old one was working fine. Logged into O2 Blackberry Internet Service and switched devices. Asked me to validate passwords for both my email accounts. Worked fine for Yahoo but keep geetting wrong password or user details for the Idnet account. Have tried several Idnet accounts but to no avail. Have just tried a tiscali account and that worked fine. ME thinks this is an Idnet problem!! been onto support for both o2 and Idnet and neither has a clue!
And I'm back. For me, it's an Idnet problem too. As I explained at the very beginning of this long thread, I managed to setup my hotmail, the Sky email of my neighbour and the BT email from a friend.
I like Idnet support and James and Brian but for this issue, they've been dodging my questions since last week.
I sent an email to Idnet asking them if they have a known problem with Orange/BB, it took 5 hrs to get an answer - instead of the usual 5 minutes - and the answer was a non-sense, telling me to enter my POP3 and so on...
What can we do, forwarding my emails is not an acceptable solution, Idnet HAS to do something and explain themselves. I'm starting to be pretty pissed-off - first time I curse in English ;)
Steve, Simon, can you do something? Thanks!
We don't work for IDNet, and I suspect they would give us the same answers that they gave you, but I can drop them an email referring them to this thread. :-\
I agree Simon,hopefully now there's a second Blackberry on a different network they may dig a bit deeper.
I'm going to direct James and Brian to this thread too.
Thanks Guys!
Quote from: Noelle on May 03, 2012, 00:20:28
I'm going to direct James and Brian to this thread too.
Thanks Guys!
Think about this logically: your emails sit in your mailbox on the server called pop3.idnet.com and your emails can only be accessed using the correct username and password. You have told your BB what your username (email address) and password are but you haven't told your BB where those emails are = the server that your BB will have to send those login credentials to.
Until you give your BB the name of the mail server then RIM cannot know where to fetch your mail from so that they can then push them to your BB.
I have to admit, whenever I've set up email on a phone, it's automatically been able to find the settings for most email accounts, other than IDNet, which I have to enter the details of manually. I do therefore think that there must be a manual setup option somewhere on BlackBerrys as well, and this is possibly what you need to find.
If you are entering manual setup options can you supply details of the POP/IMAP and SMTP server details that you've tried please.
Thanks for all the help guys.
I have setup idnet BB email many times in the past and without a problem. This is a very recent issue. Noirmally BB will make a guess at the pop server and does it pretty well. When it fails to do this it gives you further options of entering the server details manually. I have also tried this and tried it with many varieties of idnet server ranging from the pop3 address which used to work, the mail.idnet.com new format (which idnet say should be used against my account details) and many other combinations. Still to no avail. I will queury Idnet again today!
Thanks again
Is it possible to tell whether it's failing on the incoming or out-going server addresses.
Forgot to say that I had when I first went into BBS config online earlier in the day it was asking me to validate the password against my original settings and this is only a case of entering a pass for the mailbox that had been working fine an hour before but it rejected that password even though I know it to be correct. I have also been getting intermittent BBS activvation server emails for about a week on my other device but emails still came through. THis usually only happens when something changes at the mailbox and is quite rare. It seemed to coincide with the other idnet changes regarding being able to send smtp mail and changing outlook server settings. Hence why i'm pointing at idnet.
BB doesnt use the outgoing server as it sends via iyts own and only updates ypur sent box if using IMAP. TRherefore its failing on the pop side for definite.
whoops bad spelling day!!!
I guess you've tried this one - securemail-at-idnet.com (ssl port -993)
Quote from: Steve on May 03, 2012, 09:45:54
I guess you've tried this one - securemail-at-idnet.com (ssl port -993)
Yes thanks Steve. No joy with that one either. ???
Quote from: Simon_idnet on May 03, 2012, 02:49:44
Think about this logically: your emails sit in your mailbox on the server called pop3.idnet.com and your emails can only be accessed using the correct username and password. You have told your BB what your username (email address) and password are but you haven't told your BB where those emails are = the server that your BB will have to send those login credentials to.
Until you give your BB the name of the mail server then RIM cannot know where to fetch your mail from so that they can then push them to your BB.
Simon, I've tried for 10 days to setup manually instead of relying on the push technology of BB. NOTHING WORKS. Orange has tried for hours both by phone and in-store. Everything fails because our Idnet passwords are not recognized. The message I and Orange gets over and over again is "wrong password, contact your ISP". In the meantime, I've been able to setup my hotmail, the Sky email account of my neighbour, the BT account of a friend: all email accounts can be setup by simply entering the email address and the password EXCEPT Idnet email accounts.
She should contact BlackBerry, they're unable to find you as an ISP. Setting up an email account on a BB is very simple : email address and password, that's all.
Quote from: Noelle on May 03, 2012, 10:51:39
Setting up an email account on a BB is very simple : email address and password, that's all.
On many other phones, that is also correct, as it will automatically find the email account server details. However, on any phone I have used for email, this includes a BlackBerry Storm, some years ago, I have always had to enter my IDNet account details manually, including the POP3 server details, and possibly SMTP, but I can't be certain of that, as it was a while back, and I've had several different phones since.
I am fairly certain, though, that there is a manual set up option within the email setting on BlackBerry phones, and it seems that this is what you should perhaps be looking for, to at least check if the server settings are correct.
Quote from: Simon on May 03, 2012, 11:13:40
On many other phones, that is also correct, as it will automatically find the email account server details. However, on any phone I have used for email, this includes a BlackBerry Storm, some years ago, I have always had to enter my IDNet account details manually, including the POP3 server details, and possibly SMTP, but I can't be certain of that, as it was a while back, and I've had several different phones since.
I am fairly certain, though, that there is a manual set up option within the email setting on BlackBerry phones, and it seems that this is what you should perhaps be looking for, to at least check if the server settings are correct.
The manual options get the same result "wrong password, contact your ISP".
So, what are the server settings in the advanced options?
I'm having trouble believing this is a general issue, otherwise, I would have thought we'd have had more BlackBerry users posting, but I'm yet to be convinced either way. :-\
Quote from: Simon on May 03, 2012, 11:36:13
So, what are the server settings in the advanced options?
I'm having trouble believing this is a general issue, otherwise, I would have thought we'd have had more BlackBerry users posting, but I'm yet to be convinced either way. :-\
It happened to both Spencer and I when we bought a new handset. My old BB used to work fine.
Right, OK, but what are the server settings in the advanced email set up options? I think this is key to resolving this issue.
Quote from: Noelle on May 03, 2012, 11:46:58
It happened to both Spencer and I when we bought a new handset. My old BB used to work fine.
I wonder what has changed in the handset, if you were both able to get your emails using an older model BB, but can't now on the latest model?
I would try this myself, as I still have my old Storm, but unfortunately, I don't have a BlackBerry contract any more, so I can't use the BIS.
Would this apply?
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Curve-not-receiving-emails-unable-to-reconcile/td-p/81273
Quote from: Glenn on May 03, 2012, 11:54:07
I wonder what has changed in the handset, if you were both able to get your emails using an older model BB, but can't now on the latest model?
Its not a handset issue as the BBS is indepenedent of the handset and can be set up from both the handset and a web browser on a pc. I have tried both to no avail and diffferent PC's and browsers. Additionally if I switch back to my old handset it still will not work. As said previosuly all other providers I have tested work fine, its not confined to O2 as Noelle is on Orange. Idnet has been playing up on BB for a week or so previosuly to switching and when I intially switch handset my previous idnet settings were still in the BBS system but it still would not accept the password.
The message initially says: "The email address or password is incorrect, or we need more details to set up this email. Retype the information or provide additional settings."
Here is a screenshot of the additonal BBS setting screeen and as you can see it only applies to POP and doesn't use SMTP. I have tried all combinations of various Idnet pop settings.
(//)
Quote from: Glenn on May 03, 2012, 12:04:35
Would this apply?
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Curve-not-receiving-emails-unable-to-reconcile/td-p/81273
Unfortunately not. thats a BB enterprise server issue. but thanks anyway
Are you able to view the incoming and outgoing mail setting when it fails to connect?
I know what setting it is sending but I don't know the response the BBS software gets from the idnet servers. all I know is that it doesn't like it!!
Quote from: wspencer on May 03, 2012, 12:12:02
Its not a handset issue as the BBS is indepenedent of the handset and can be set up from both the handset and a web browser on a pc. I have tried both to no avail and diffferent PC's and browsers. Additionally if I switch back to my old handset it still will not work. As said previosuly all other providers I have tested work fine, its not confined to O2 as Noelle is on Orange. Idnet has been playing up on BB for a week or so previosuly to switching and when I intially switch handset my previous idnet settings were still in the BBS system but it still would not accept the password.
The message initially says: "The email address or password is incorrect, or we need more details to set up this email. Retype the information or provide additional settings."
Here is a screenshot of the additonal BBS setting screeen and as you can see it only applies to POP and doesn't use SMTP. I have tried all combinations of various Idnet pop settings.
(//)
I have done exactly the same and Orange has done everything they could too. The problem started 10 days ago for me not last night.
The problem is not the new handset, I'm sorry, it's the fact we have to re-enter our settings - the last time I entered my settings on my BB was 2 years ago.
Is this any help http://www.youtube.com/watch?v=huxOlk0EL34&feature=related as I said earlier in the thread, I'm not a BB user, so sorry if they are dumb questions.
Quote from: Glenn on May 03, 2012, 13:42:23
Is this any help http://www.youtube.com/watch?v=huxOlk0EL34&feature=related as I said earlier in the thread, I'm not a BB user, so sorry if they are dumb questions.
As we said Glenn, we know how to set up accounts as both Noelle and myself have done them many times on a blackberry. Its just not getting the response from Idnet it needs.
but thanks fro trying anyway.
just spoke to Idnet support and they are adamant its blackberry's fault although they don't know why! Nobody else bar me and Noelle are complaining apparently! They say nothing has changed. Spoke to o2 and they say nothing has changed and its not their fault. Once again the IT industry excels itself at helping a user caught in the middle. Will look at changing email provider this afternoon and seperate it out from my broadband provider. It will cost me but as neither party intends to look for a solution to my problem which doesnt exist for either of them I have little choice!
https://forums.dathorn.com/showthread.php?3541-Cannot-get-e-mail-accounts-to-authenticate-with-BlackBerry This was a blacklisted IP
Quote from: Glenn on May 03, 2012, 15:57:32
https://forums.dathorn.com/showthread.php?3541-Cannot-get-e-mail-accounts-to-authenticate-with-BlackBerry This was a blacklisted IP
Yes its interesting Glen although from the reading of it it seems that the mail server concerned is blacklisting the BIS web request not that the ISP is blacklisted. If this is the case I have no hope of getting it reolved until Idnet come to the same conclusion and remove the BIS from their blacklist.
Push mail always seems to me to be a complex animal, and it's not a guaranteed part of the service. It's convenient but I'm not convinced so mission critical that we'd die without it.
The (free) third party LogicMail - a pull mail service for Blackberry, works perfectly on my Pearl with IDNet's servers, and with minimal data usage as it pulls the headers first.
I'm back.
I'm staying with Idnet of course, less than 24 hrs outage in more than 4 years, a lovely forum that solves all my issues, and nice idenetters, I'm not going somewhere else.
I'm going to use LogicMail that mervl suggested. Could you let me know where to find it and how it works?
Thanks a lot to all of you and have a lovely long week-end :) :) :)
Nathalie
Sorry we couldn't help any more. It seems you may be stuck in a bit of a stalemate. Did you look at the BlackBerry forum I suggested, to see if there are any others with a similar issue?
Quote from: Noelle on May 03, 2012, 20:56:09
I'm back.
I'm staying with Idnet of course, less than 24 hrs outage in more than 4 years, a lovely forum that solves all my issues, and nice idenetters, I'm not going somewhere else.
I'm going to use LogicMail that mervl suggested. Could you let me know where to find it and how it works?
Thanks a lot to all of you and have a lovely long week-end :) :) :)
Nathalie
Don't get me wrong Nathalie, I'm not moving my broadband anywhere else. Idnet have been consistently the best and i've had very few issues in the 8 years i've been with them. Will just be using a different email account and pushing that to my blackberry. Fortunately I use a domain I have registered for all my business emails so I will just redirect the doman.
Thanks everybody for all the help :thumb:
SOLUTION FOUND.
After almost 2 weeks, I found the solution, almost by chance. All my email accounts are setup, I used only the push - email address + password - manual settings was not even necessary.
In Options > Applications Management > Email setup app, click on net_rim_bis_client_en_GB. And it works. My phone was on net_rim_bis_client_en...
Orange was to blame. I hope it will help Wayne and any other person having the same problem.
Again, thanks a lot for your help, to all of you and enjoy your long week-end :thumb: :thumb: :thumb:
Thanks for posting your solution Noelle, hopefully it'll help others solve the problem :karma:
Yes, thanks indeed, for letting us know. :thumb:
Quote from: Noelle on May 05, 2012, 00:12:13
SOLUTION FOUND.
After almost 2 weeks, I found the solution, almost by chance. All my email accounts are setup, I used only the push - email address + password - manual settings was not even necessary.
In Options > Applications Management > Email setup app, click on net_rim_bis_client_en_GB. And it works. My phone was on net_rim_bis_client_en...
Orange was to blame. I hope it will help Wayne and any other person having the same problem.
Again, thanks a lot for your help, to all of you and enjoy your long week-end :thumb: :thumb: :thumb:
I have gone in today and rentered my email and pass and it worked straight away. I made no changes to the modules as above. It has just "magically" been fixed despite it being nobodies fault!!!
Have checked which language modules I have installed and I have both
client_en_GB and
client_en installed so no change there.
I suspect someone at either RIM, Idnet or both have looked at it and solved it. :thumb: :thumb: :thumb: :thumb: :karma:
The magical fixit fairy strikes again! ;D Glad it's sorted. :thumb:
Quote from: Simon on May 05, 2012, 14:35:51
The magical fixit fairy strikes again! ;D Glad it's sorted. :thumb:
haha love it. the magical fixit fairy!!.
Thanks for all your help Simon. Its people like you that keeps these boards so succesful.
Thanks for saying so. :)
Hello guys,
I have the exact same problem with the iPhone of my husband now. "pop3.idnet.com not recognized" when I tried to setup his email account.
We had Orange on the phone who told us to contact our provider.
I'm sure there are more iPhone users here than BB's ones and I'm sure you have the solution.
My BB works perfectly :)
Have a lovely week-end!
Nathalie
Try mail.idnet.com, Noelle. I use both with no problems.
It's better to set a phone up to use IMAP anyway, so it leaves mail on the server for download via POP3 on your home machine.
Quote from: Rik on May 19, 2012, 15:31:06
Try mail.idnet.com, Noelle. I use both with no problems.
Hello Rik,
Thanks, it worked wirh mail.idnet.com :) but... I'm going to reply to Simon
Quote from: Simon on May 19, 2012, 16:58:05
It's better to set a phone up to use IMAP anyway, so it leaves mail on the server for download via POP3 on your home machine.
But... I'm going to use the IMAP. As you now know ;) I'm a BB user and with a BB, my emails are pushed to my PC and my phone and the same time. I never had an iPhone and I was aware that the emails going to my husband's iPhone are not going to his laptop anymore.
So, I'm going to use the IMAP and come back to you if I have any problems.
Thanks a lot to both of you for your precious help :) :) :)
OK, I've used the IMAP settings and my husband now receives his emails both on his PC and iPhone.
Nevertheless, I'm unable to send emails from his iPhone and I remember a problem with smtp a month ago but I cannot find the thread anymore. Which settings would you use for outgoing server?
Cheers,
Nathalie
Hi,
Use server smtp.idnet.com with password authentication and SSL off on port 587.
Quote from: Lance on May 19, 2012, 23:51:13
Hi,
Use server smtp.idnet.com with password authentication and SSL off on port 587.
I've used smtp.idnet.com with password but how to I turn off SSL on port 587? I'm really sorry but it's the first time I'm using an iPhone and Orange is useless.
IPhone > settings>mail >accounts > IDNet mail account > select IDNet account > scroll down to outgoing mail server select smtp.idnet.com select again this should give the page for the server settings.
Quote from: Steve on May 20, 2012, 09:22:06
IPhone > settings>mail >accounts > IDNet mail account > select IDNet account > scroll down to outgoing mail server select smtp.idnet.com select again this should give the page for the server settings.
I have connected both a Blackberry and now an IPhone with IDNet mail using the setup described above. The only problem that I have had is router-related. Some Netgear routers, for example, will appear to connect to wifi but not to Blackberry IS (BIS). Without a BIS data connection, e-mail will not work. This issue is well documented on the various BB forums and the problem is not just Netgear router specific.
Quote from: Steve on May 20, 2012, 09:22:06
IPhone > settings>mail >accounts > IDNet mail account > select IDNet account > scroll down to outgoing mail server select smtp.idnet.com select again this should give the page for the server settings.
Thanks! I managed to access to the followinf screen:
smtp.idnet.com
Host name smtp.idnet.com
User Name
Password
Use SSL which on ON
Authentification set on Password
Server Port 587
How am I supposed to turn Port 587 off? I tried to delete it, to turn SSL off, it still doesn't work.
Cheers,
Nathalie
You turn off SSL simply by touching the blue 'On' slider and it should change to off.
Port 587 should be selected automatically but if not just click the number in the 'Server Port' field and it will give you the ability to delete what is there and type the port number you want.
Quote from: Lance on May 20, 2012, 14:38:07
You turn off SSL simply by touching the blue 'On' slider and it should change to off.
Port 587 should be selected automatically but if not just click the number in the 'Server Port' field and it will give you the ability to delete what is there and type the port number you want.
I have no blue slider next to Port 587 with ON/OFF. I can delete it but it reappears. And I have no idea to which port to change it...
You turn it off where is says Use SSL, which you said is currently set to ON. :)
I get always the same message:
"Cannot send Mail
A copy has been placed in your outbox.
The recipient "XXX@idnet.com" was rejected by the server"
Are you sure the address is valid, Nathalie.
Indeed that does suggest the email is being sent to an incorrect email address. If there was a problem with the SMTP set up I would expect a different error message.
I think that's the same error I got when we had smtp problems a few ago. Doesn't a failure to deliver end up with a postmaster response to the inbox.
I'm using authentication on port 587, and have had no problems this afternoon.
That's my current set up , incidentally in smtp.idnet.com setup on the iPhone all the other smtp servers are set to off.
Yes, the address is valid, I've tried with 4 different ones.
It seems to be the same problem than I had with my BB: there's a problem between Orange and Idnet when you buy a new handset.
If you're using your home IDNet connection, and sending from one IDNet email address to another IDNet email address, Orange shouldn't have anything to do with it, should they? :dunno: