I have had a message from Simon to say that new packages will be launched today:
"The bottom line is: no change to prices but bandwidth allowances have been doubled (and back-dated to 1st Nov).
We have trimmed the number of packages to four (from five) for both ADSL and FTTC. And we are now offering a truly unlimited package for each of ADSL and FTTC, but these packages are only available at enabled Exchanges.
We have also changed the way that the prices are presented. The 'headline' prices are all dependant upon payment by DD and also for taking Phone Line Rental from us as well. Of course, customers can pay by other means but that incurs a £1 surcharge. Equally customers can opt to not take the Phone Line Rental option but then that incurs a £6 surcharge.
This brings the presentation of IDNet's prices into line with what appears to be becoming the industry norm."
:thumb: that extra 100GB is just what I wanted. If I took the new line rental and call package to get the Fibre for £28.20 I would be worse off than I am now. ::) so I'm not changing a thing. Other providers do unlimited for half the price of IDNet though now...
Good to see that they are available at last. This is pretty much what was hoped for I guess, and most people will now be a lot less inclined to jump ship.
Personally, it would take a great deal of upheaval for me to leave IDNet, 'coz they've been excellent over the years I've been with them, but I did feel, like many others, that they were gradually losing ground.
I'm glad I don't have to agonise any more and my contract is up for renewal by DD in a week's time, so for me the timing is great.
Here's to a few more trouble free years with IDNet!
Quote from: stevenrw on Nov 07, 2014, 13:40:07
This is pretty much what was hoped for I guess, and most people will now be a lot less inclined to jump ship.
Considering you can get unlimited fibre for half the price from other ISP's im not so sure on that :eyebrow: for me I'm happy I'm back to a one month rolling contract.
Are those of us on historic ADSL MAX packages going to get the extra bandwidth allowances too?
All this is pretty much as I expected - same price points but different allowances.
One thing that does surprise me is that they haven't put a 100Gb allowance as an "Up-to-38Mbps" midway between the 50Gb and 200Gb price points. I can only assume they feel that they would lose more customers from the 200Gb tariff than they would gain from a slightly lower price point.
Checking the prices against Zen, they seem pretty competitive, although as others have pointed out compared to the big suppliers they really aren't that competitive at all. Again compared to Zen, iDNet's out of office hours service does (or did - it may have improved) seem to be more of a message taking service rather than being staffed by people who can actually do something, so to my mind Zen scores in that department.
Fibre seems to be on the way round here with the RFS date set for end of December, assuming they activate the shiny new cabinet at the end of the road. Based on these new prices I can't really see any overwhelming reason to leave, although given the rate of change in this industry that could change in another 12/18 months.
Quote from: nowster on Nov 07, 2014, 15:31:36
Are those of us on historic ADSL MAX packages going to get the extra bandwidth allowances too?
I've checked, and been told yes, you will. :)
(Prices showing different, lower, here... is that right/wrong?)
From what I understand, the prices shown for Broadband Only would incur a £6 monthly surcharge if you don't also have your phone service with IDNet. I'm not really sure why they've done it like that, as it doesn't make much sense to me to display a tariff that effectively doesn't exist, but don't quote me on it as I might have got it wrong.
Interesting. I'm on the old Home Pro so would it be a backward step to go for Lite? (I do have my phone with IDNet, by the way.)
Depends on your usage. Lite would only give you half of the allowance you used to have with Pro.
Quote from: Simon on Nov 07, 2014, 18:27:26
From what I understand, the prices shown for Broadband Only would incur a £6 monthly surcharge if you don't also have your phone service with IDNet. I'm not really sure why they've done it like that, as it doesn't make much sense to me to display a tariff that effectively doesn't exist, but don't quote me on it as I might have got it wrong.
I'll have to email Monday then. As I've got both, but due to a possible error on my part (forgot to tell them I was already a customer ;) ) I may have ended up with the line package separate from my BB package.
I currently pay for the Pro BB, and have line rental with IDNet. But "BB pro" shows as £18.60 on the website, I seem to be paying for the higher package at £28.20...
I would imagine the £28.20 is a Broadband + Phone package, Ben.
Old prices are here , just enter the url
http://www.cachedpages.com
Quote from: Simon on Nov 07, 2014, 19:17:38
I would imagine the £28.20 is a Broadband + Phone package, Ben.
Or the old FTTC pro or adsl pro plus broadband only inc vat.
:stars:
I'm sure they would still know that he had his phone with them as well.
Quote from: Simon on Nov 07, 2014, 18:27:26
From what I understand, the prices shown for Broadband Only would incur a £6 monthly surcharge if you don't also have your phone service with IDNet. I'm not really sure why they've done it like that.
As Simon's post says, it's the way other ISPs show it (the two others I've been looking at, anyway), so it makes it easier (well, not as hard!) to compare. I've decided to stick with IDNet for broadband when renewal comes up in January, but with the double bandwidth I can downgrade to 40/10. Having done the sums, even with the £6 surcharge the saving from moving my phone to IDNet would be minimal, so I shan't bother.
Ah... Never mind my confusing ramblings. My online account shows the new price for next month also. So not sure if anyone else has noticed... prices have gone down! ;D
(Price ex Vat)
QuoteMonthly Price:£15.50 (standard package retail price)
It was £21.50 (ex VAT) for me previously.
Yeah, but the £15.50 is without the £6 surcharge. If you have phone and broadband, won't you be on one of the phone+broadband packages? :stars:
I would assume then that currently the website is showing prices without the surcharge even on the BB only packages. If I add the £6, then they look about right for the old BB only prices.
Ah, found it in the small print:
QuoteAll prices are for payment by Direct Debit and taking IDNet Standard (or Premium) line rental. If you do not pay by Direct Debit a £1 per transaction charge will apply, if you do not take IDNet Standard (or Premium) line rental a £6 per month surcharge will apply.
Normally, prices advertised for "Broad band" are for "broad band" and not "Broad band (assuming packages)". I've not seen other companies advertise like this without specifically saying "£15.50 with our package". Putting it in the small print only, even though I currently benefit form it, is rather confusing for potential customers. Worse, getting a bill £6 (plus vat) more on their first payment, may get a few unwanted complaint calls? Ah, so it
IS cheaper if we take out IDNet line rental now? I kind of understand it now... still a strange way of advertising the prices mind... A quick glance suggests others advertise it as "discount when with our line rental" as suppose to "surcharge when not". :dunno:
Well, I have to admit to being totally confused by it. I don't see how they can double the bandwidth, yet reduce prices, but on the face of it, that's what appears to have happened. I also have separate phone and broadband packages (both with IDNet), but I pay annually for both, so I can't really see what the monthly cost would be, as under my broadband package details it now says £15.50 per month, but under my phone package details, it just says 'Special'.
Quote from: Simon on Nov 07, 2014, 19:09:59
Depends on your usage. Lite would only give you half of the allowance you used to have with Pro.
Er, checking my bill again it actually says Home Plus. Ahem. :blush:
(If it makes Ben feel better than someone else is rambling in a confused fashion though...)
That makes three of us. ;D
;D
I can't quite get my head around it either, especially if I factor in the bill I paid a couple of days ago. I am however surprised at the level of bandwidth increases, that was a lot more than I expected and a very welcome surprise :thumb:
Yep. All looks great. Just a change is a change and we're human. :)x
This has come at about the right time. My parents' "paid annually" account will be coming up for renewal in late December. They have ADSL Max plus phone.
The control panel hasn't been updated yet:
Package: Home Lite (ADSL MAX)
Monthly Price: £15.31 (standard package retail price)
Peak Allowance: 10GB
Off Peak Allowance: 30GB
Total Allowance: 40GB
I couldn't work out what you were all talking about, the packages looked completely unchanged to me.
Then I looked at Idnet.COM instead of Idnet.CO.UK... All was revealed.
Actually, that's really useful, as I was looking for somewhere to compare the old packages! :thumb:
I cant work out if I'm better off on the new phone tariffs or the old phone tariffs :stars:
Your not alone ;)
Quote from: nowster on Nov 07, 2014, 21:35:26
The control panel hasn't been updated yet:
No mine hasnt either yet unless im looking at the wrong page
Quote from: Arctophile on Nov 07, 2014, 22:04:36
I couldn't work out what you were all talking about, the packages looked completely unchanged to me.
Then I looked at Idnet.COM instead of Idnet.CO.UK... All was revealed.
is there a difference :dunno: my bookmark is IDNET.NET
A scrapping of the peak/off peak system would of been good
Quote from: Steve on Nov 08, 2014, 08:08:07
Your not alone ;)
;D IDNet could not have made it more complicated if they had tried not too Its like being with AAISP in the old days
I have just noticed that the speeds have changed on the Fibre Lite(sic) product.
Was 38 down/1.9 up, now 38/9. On checking, my line is still at 38/1.9
Quote from: Arctophile on Nov 08, 2014, 08:30:52
I have just noticed that the speeds have changed on the Fibre Lite(sic) product.
Was 38 down/1.9 up, now 38/9. On checking, my line is still at 38/1.9
I imagine you would need to ask them to change that probably as its a faster upload speed so a new tariff in reality also ask if it means you enter a new contract, I would have thought not but who knows :dunno: otherwise you may stay on a legacy tariff.
Quote from: Arctophile on Nov 08, 2014, 08:30:52
I have just noticed that the speeds have changed on the Fibre Lite(sic) product.
Was 38 down/1.9 up, now 38/9. On checking, my line is still at 38/1.9
unless its just a typo
Quote from: Simon on Nov 07, 2014, 16:49:20
I've checked, and been told yes, you will. :)
Do you know if it will be the same ratio Simon
No idea, Baz.
It's critical. I've assumed it's 38/9 in my decision to stay.
Someone who knows what they're talking about should ask them - and that isn't me. ;D
Quote from: Arctophile on Nov 08, 2014, 08:30:52
I have just noticed that the speeds have changed on the Fibre Lite(sic) product.
Was 38 down/1.9 up, now 38/9. On checking, my line is still at 38/1.9
I thought they'd been that for awhile but may be wrong, it requires BTw/OpenReach to change the fibre settings,, I suspect IDNet will not upgrade a legacy product unless you ask.
I'm on a BB Lite + (discontinued) Anytime Lite phone package, which includes 5 hours of free calls/mth. As I understand it this combined package will now cost less - around £24/mth including VAT if paid annually which I hope will include the new 50GB monthly allowance - great value!
However if I wish to upgrade the BB contract I would also be required to move to a much more expensive Standard phone package for which the nearest equivalent (unlimited calls) would be approx. £23/mth (vs current of £12/mth) i.e. +£11/mth on top of new BB rate.
If my understanding of the situation is correct I'm tempted to sit tight with my legacy phone contract and basic BB Lite package as it's outstandingly value and provides me with a reliable rock steady connection that can even stream occasional HD iplayer tv if required.
The 200GB package is tempting me to switch I have to say but the thought of going back on BTW DLM fills me with dread.
These new packages look very tempting. I moved to AAISP back in January when IDNet had all the packet loss issues and to be honest AAISP has been absolutely brilliant on the TalkTalk backhaul. While I have never gone over my 100GB allowance, I have come close a few times and I do hate having to keep looking over my shoulder, so to speak, every time I want to do big downloads or watch lots of iPlayer. Whether AA will play catch up I don't know, but I have a nice shiny new cabinet nearby which is supposed to go live early in 2015, so larger allowances might be even more relevant.
I still have my phone with IDNet on Anytime Lite and if my reading is correct I'd have to forgo this for one of their standard phone packages, but that wouldn't be a deal breaker.
I do have one concern with ADSL though. For many years my downstream attenuation was about 32dB then one day it suddenly jumped to about 50dB, yet my sync and download speeds have remained the same. Upstream attenuation hasn't changed, and I have no idea what happened. AA were unable to throw any light on it, but I fear that if I go back onto BeeTee their damned DLM will throw a wobbly and drop my speed right back.
AA still use the BT lines and therefore DLM so other than a resync when you update log in details in the modem you shouldn't have any need to interfere with the line.
Quote from: Lance on Nov 09, 2014, 12:03:46
AA still use the BT lines and therefore DLM so other than a resync when you update log in details in the modem you shouldn't have any need to interfere with the line.
AA use both BT and Talktalk, I am on TT.
I've looked on the IDNet websitev and it says that ADSL2+ now only has 15Gb per month peak plus 85Gb off peak. I'm sure it had 20 or 25Gb peak previously. Off peak is useless to me. :bawl:
Err... where are you seeing that, Clive? There is no peak / off peak anymore. The ADSL2+ Lite package has a 50Gb allowance to use whevever you like.
Well I thought the same but I was just going off my control panel that still says the old allowance of peak/off peak.
I noticed too that there is a new package on ADSL is that right
What's the new one, Baz? These are the packages, obviously subject to the conditions below, not copied here, but including the £6 surcharge for broadband only customers.
Quote from: Baz on Nov 09, 2014, 20:13:43
Well I thought the same but I was just going off my control panel that still says the old allowance of peak/off peak.
I noticed too that there is a new package on ADSL is that right
My control panel showed the new 50gb allowance on Friday so I would expect your details to be updated in due course.....
Quote from: Simon on Nov 09, 2014, 18:00:24
Err... where are you seeing that, Clive? There is no peak / off peak anymore. The ADSL2+ Lite package has a 50Gb allowance to use whevever you like.
Home Starter (ADSL2+)
Monthly Price:£12.76 (standard package retail price)
Peak Allowance:4GB
Off Peak Allowance:20GB
Total Allowance:24GB
Mine shows the same! and paying more.
The price may be without the VAT.
Trying to recall when the off peak tariff was removed as an option to new subscibers it's certainly one year ago but could be much longer.
Have this too! 18/11/2014 Extra peak bandwidth used 10/2014 (27 GB) 22.50 27.00 One Off
Son's reply "27gb I'd Alot, there is no way that is legit
That's about 27 film downloads in full HD, I've downloaded 2 films In the last month probably equalling 2GB
General Internet browsing doesn't rack up 25gb it's literally impossible"
1 game or 5 HD films (depending on quality) could do that. PC updates etc can add to it.
My brother went through 100GB in a month just watching TV on his laptop all day (streaming). :/
Quote from: Simon on Nov 10, 2014, 07:00:40
The price may be without the VAT.
£15.31 with VAT so paying more than new price for lite which is £12.60!
Quote from: Technical Ben on Nov 10, 2014, 07:39:47
1 game or 5 HD films (depending on quality) could do that. PC updates etc can add to it.
My brother went through 100GB in a month just watching TV on his laptop all day (streaming). :/
Well son away so will look at it when back, he will be paying extra! ::)
It's about 2Gb per hour on Netflix for a HD movie, iTunes quote 3-4.5Gb for a full HD movie.SD is about 1-1.5Gb per movie.
Oh 50 Gb is absolutely fine. We watch iPlayer quite a lot these days and 15Gb would have been a backward step. That's what was advertised on my portal. ::)
Think I will have to phone them, as I don't understand how we will be paying more, unless they have not adjusted on portal. :dunno:
Will we not get our mail from them, or is this it?
Quote from: Steve on Nov 10, 2014, 08:47:08
It's about 2Gb per hour on Netflix for a HD movie, iTunes quote 3-4.5Gb for a full HD movie.SD is about 1-1.5Gb per movie.
I will be having words with son, and both will be checking what has been used! Why are we being charged more when this new allowance says ""The bottom line is: no change to prices but bandwidth allowances have been doubled (
and back-dated to 1st Nov)" :stars:
Anyone with a peak / off peak split still showing on their account should contact Support and they will update.
I've just looked at this as I'm on BB and phone. If I upgrade my current BB Lite package, apparently I have to upgrade the phone package as well including the £16 Standard line rental. Note NOT the basic line rental at £12. It is in the small print at the bottom of the page here: https://www.idnet.net/data_products/adsl2plus.php (https://www.idnet.net/data_products/adsl2plus.php)
if you do not take IDNet Standard (or Premium) line rental a £6 per month surcharge will apply.
I'm currently on Lite BB (the old peak/off-peak) plus home phone Lite (3 hours total to anywhere) which adds up to £31.52/month
Assuming I went for the 200Gb package to offset the peak/off peak split and upgraded the phone to standard line rental with unlimited calls the cost would go to £42.60 an extra £11/month. That goes up to £52.20 if I move to fibre once that appears.
This is not necessarily uncompetitive, since I think Zen's prices are much the same, but it does suggest that the idea of having the same prices but get more, is a little misleading once you read the small print. It also makes you look a little harder at other offerings such as Plusnet, BT etc
@Simon: It's not worth me upgrading until Fibre is up and running which should be within the next couple of months. That will be the time to look at all the options.
::) :stars: Think I had better take another look as hub was thinking of changing phone to them, hardly use it anyway but still think we would be better off.
Am I correct in thinking the yearly payment no longer exists.
Quote from: Steve on Nov 10, 2014, 11:47:07
Am I correct in thinking the yearly payment no longer exists.
Still says one month free if you pay a year in advance, Steve.
Quote from: Simon on Nov 09, 2014, 21:00:41
What's the new one, Baz? These are the packages, obviously subject to the conditions below, not copied here, but including the £6 surcharge for broadband only customers.
Could be my mistake sorry but they never used to have an unlimited deal did they? have they just changed the names of each deal.
Why should we get in touch with IDNet about the peak/off peak system, surely they know who is on it and change them all accordingly. As you mentioned before Simon, they told you the ' old package ' people will also be upgraded to the new allowances
Is it that much of an effort to send them an email, Baz? That would probably be the quickest way to get it sorted. ;)
I spoke to IDNet earlier and I'm told they won't be automatically moving people to the new phone packages, so, my reading of that is, if it looks like you're saving a bit on the Broadband, then you probably are.
@Tacitus - I'm not sure you'd be forced onto the new phone packages, if you already have one, by upgrading your broadband package only. An email to Support would clarify that.
If you are on a 'special' package (im on the old unlimited) £17.35 inc Vat will I get hit by the £6 surcharge then? Arghh :bawl: I'm so confused
Quote from: BazAs you mentioned before Simon, they told you the ' old package ' people will also be upgraded to the new allowances
That was referring to the old ADSL Max packages.
No, my understanding is that you won't be automatically moved from the old phone packages, Gary.
Quote from: Simon on Nov 10, 2014, 13:21:15
No, my understanding is that you won't be automatically moved from the old phone packages, Gary.
There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade. As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.
My sister is not a big user and they've downgraded her to a cheaper package, presumably based on her usage. To me that counts as good customer service.
Can anyone remind me what the discount rate is for prepaying phone for a year? It's difficult to work out whether the prices for those have changed.
It looks like we can go from 10GB/30GB split to 200GB by paying an extra £2.51 a year.
Quote from: Tacitus on Nov 10, 2014, 13:47:34
There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade. As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.
My sister is not a big user and they've downgraded her to a cheaper package, presumably based on her usage. To me that counts as good customer service.
No messages on mine.it just lists my 'special' Phone package and my new 200Gb Fibre one.
Quote from: Gary on Nov 10, 2014, 13:58:22
No messages on mine.it just lists my 'special' Phone package and my new 200Gb Fibre one.
Maybe they're working their way through the list and haven't got to me yet. Either that or they're only doing it with Fibre subscribers. :dunno:
The 'upgrade' message has been there since the last new packages were introduced! ;D
I really don't think they'll be penalising anyone for just a package upgrade now, but as I said, an email to Support will clarify.
I have emailed them and they have said there have been no changes as my package is the same. So why do I pay more? Waiting for another reply from support.
Quote from: Simon on Nov 10, 2014, 14:22:45
The 'upgrade' message has been there since the last new packages were introduced! ;D
Shows how often I bother looking at my user control panel... ;D
Quote from: Steve on Nov 10, 2014, 11:47:07
Am I correct in thinking the yearly payment no longer exists.
I don't think that's correct Steve, I paid a year upfront a few days ago.
QuoteYou appear to be on Home Starter which would not be affected by the new changes. You would have to be on the current packages we offer to have the same usage allowances.
So no change for me, I end up paying more than their new package :slap:
Why not move to the Lite package, Jill?
That is what I have asked support.
QuoteTo go onto the lite Package with no standard line rental would be £10.50 + the £6 Monthly surcharge + VAT but comes with 50GB usage allowance. The £10.50 price would be if standard line rental was taken with us.
So need to get hub to ring up as he wanted to know if it would be cheaper to change to them.
You will obviously be taking out one of the new phone packages, so you can check those prices on the website. The phone packages may not seem much cheaper than BT, but added to the broadband, may give a small saving.
Quote from: Tacitus on Nov 10, 2014, 13:47:34
There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade. As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.
Ive got that message too now deffinately wasnt there yesterday. So they do know who is on what package and what do they call an upgrade if the allowance is the same just not split.Why not just move people off the split package and take them onto the new price, surely its easier all round, for customers and them.
Am I missing something here :dunno:
I agree! cos it is so complicated this way!
Quote from: Simon on Nov 10, 2014, 16:21:21
You will obviously be taking out one of the new phone packages, so you can check those prices on the website. The phone packages may not seem much cheaper than BT, but added to the broadband, may give a small saving.
Well as he pays the bills he wanted to ring them, although he knows nothing about broadband and packages so he needs something simple ;D
I'm still trying to work it out too!
Or at least explain it to people and ask if they want to move....who wouldnt want to save money on their package?
:thumb: Baz. I'm getting very dizzy with this! :laugh:
:laugh: :laugh: me too
Im gonna have a brew now :laugh:
I will be on something stronger very soon! :slap:
Quote from: Baz on Nov 10, 2014, 16:27:48
Or at least explain it to people and ask if they want to move....who wouldnt want to save money on their package?
As I said upthread, without asking they've moved my sister from the current Lite package (25Gb) to the new 50Gb Lite package with a saving of some £6/month. I can only assume they've looked at her usage and decided that the cheaper package would still suit her needs.
Other, less scrupulous businesses would have left it and waited for her to ask for an upgrade, so kudos to iDNet for doing the decent thing. In my case it's more complicated because I'm on one of the legacy packages with peak/off-peak split as well as a legacy phone package. Inevitably I'm going to end up paying more unless I get my MAC and move elsewhere. Zen would be the most likely candidate on quality of service grounds but in practice their prices are little different. Otherwise it's Plusnet, BT
et al, something I'll need to consider once Fibre arrives here. The RFS date is end of December, but I suppose they won't necessarily light all the new cabinets. Still, we'll see.
Yes agree, great news for your sister. :thumb:
BT are increasing their line rental so I think for me I may change to Idnet, will wait and see what the boss has to say.
@ Tacitus......this is what i'm not following yet, how are you going to be paying more.If you go for the same allowance based package isnt it a cheaper price.
Quote from: Baz on Nov 10, 2014, 17:22:57
@ Tacitus......this is what i'm not following yet, how are you going to be paying more.If you go for the same allowance based package isnt it a cheaper price.
Sorry didn't make it clear. Even if I take the equivalent package, it will be more when I move to Fibre since I will have to take the new phone package as well. That's only to be expected with Fibre, but take the revised phone package as well and it adds up.
If you're already on a phone package, Tac, then they've said they won't be forcing people to upgrade. I hear what you're saying about upgrading to Fibre, but I'd check with them and see what they say about the phone line.
I'm on a legacy phone package and have been on Fibre Lite for about a year. I notice that the new equivalent Fibre Lite package has an increased download allowance and the upload cap has been removed. They have also reduced the annual price from £247.50+vat to 181.50+vat.
But is that only if you are on a current (more expensive) phone plan?
Seems (for people in my situation at least) that they've given with one hand and taken back with the other.
Have they employed Gordon Brown in the accounts department perhaps?
I think the issue here is we don't know exactly, if current customers get the new allowances on the their old phone contracts that's great. Certainly for a new customer taking broadband with or without phone I think I can understand what the cost is.
On a side note, the RSS usage feeds have gone away.
Quote from: nowster on Nov 11, 2014, 09:25:36
On a side note, the RSS usage feeds have gone away.
Mine are still working
Mine aren't.
Thank you. Now sorted.
Quote from: Gary on Nov 11, 2014, 09:36:07
Mine is, its version v4
The current feed URL I have is:
http://www.idnet.net/secure/portal/rss_v3.jsp?username=XXXXXXX@idnet.gw6&key=XXXXXXXXXX
Changing it to v4 doesn't seem to work.
Quote from: nowster on Nov 11, 2014, 13:31:41
The current feed URL I have is:
http://www.idnet.net/secure/portal/rss_v3.jsp?username=XXXXXXX@idnet.gw6&key=XXXXXXXXXX
Changing it to v4 doesn't seem to work.
have you tried logging into your dashboard and adding the rss feed from there? Even though its says v4 there are some other URL changes as well, I have been using v4 RSS feed for months, its been out for ages.
Just had a read through all of this thread.
I'm on an old split use package for broadband and an equally old line rental package that includes after 6pm and weekend calls.
I see that option now seems to have gone altogether? It's either line rental only or a big jump up to include unlimited calls? or was this done a while back as well? And £3 a month for caller id seems a tad OTT.
I think if your happy with what you've got I've not seen yet any deliberate attempts to force you to change.
Caller ID is included in the Standard line rental. It's only on the Basic option you have to pay the extra for it.
Yeah, but the standard line rental is even more expensive. What £19.20 a month?? :slap:
I'm thinking about it........ :-\
Line rental + Unlimited Calls + Caller id seems expensive, but changing my broadband package as well, would mean I wasn't restricted on my peak period download allowance and the reduced cost makes up for the increase in line rental.
So I suppose I would gain on more broadband allowance during the day and get unlimited calls, for £1 a month extra. Actually, that doesn't sound a bad option.
These things have a habit of all working out very similar. When I've looked at someone like PlusNet, if you add up the costs of line rental, caller id, a few international calls plus the broadband at NON offer rates (ie. after your first year) there actually isn't a great deal of difference, if you choose the packages that suit you.
What does this mean in the Basic Line Rental?
IDNet Broadband Compatible Yes - surcharge applies
Concerning the £6 'surcharge,' is this before vat?
Thx, Dave
QuoteWhat does this mean in the Basic Line Rental?
IDNet Broadband Compatible Yes - surcharge applies
That's what this looks like. That's an out right con!
Basic Line Rental with Unlimited Calls from idnet is £18.00 inc VAT.
Home Lite Package is £12.60.
But if you want both you pay £36.60 !!!!
Whose having a laugh. Looks like they are trying to get rid of any Basic Phone Package users.
From the original Post:-
QuoteEqually customers can opt to not take the Phone Line Rental option but then that incurs a £6 surcharge.
Looks like it does if you only take the Basic Phone Package as well.
No. It definitely says this on the combined packages list:-
QuoteThe prices below include basic line rental and the specified call package
OK. Now it looks like it's better for my folks to stay on precisely the package they're on at the moment as it'll be cheaper than the new tariffs.
They're paying less currently than they would be for ADSL Lite + Basic Phone + £6 surcharge. Without the surcharge I'd have suggested they move to ADSL Pro as that would have only cost another couple of quid more per year.
Well, doesn't matter how I try, I can't get this page to add up.
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
On one line it reads "The prices below include basic line rental"
Then further down it says "Standard line rental includes phone line with standard care and following features available free of charge on request: Caller Display, Call Waiting, Call Barring, Choose To Refuse and 3 Way Calling"
It looks to me like they have done something with the pricing structure, but the various web pages are giving conflicting messages especially about "basic" and "standard" line rental and this £6 surcharge. The way I added it up, there is only £1.20 difference between an Unlimited Call Plan with Standard Line Rental and the ADSL Lite package and an Unlimited Call Plan with Basic Line Rental and the ADSL Lite package because of the £6 surcharge ?? Doesn't make any sense to me.
Quote from: nowster on Nov 11, 2014, 15:09:06
OK. Now it looks like it's better for my folks to stay on precisely the package they're on at the moment as it'll be cheaper than the new tariffs.
They're paying less currently than they would be for ADSL Lite + Basic Phone + £6 surcharge. Without the surcharge I'd have suggested they move to ADSL Pro as that would have only cost another couple of quid more per year.
The 'problem' is that some of the legacy phone packages are stunning value. Like you, any broadband upgrade would also involve moving to a current phone deal - for me this would mean a virtual doubling of the monthly phone cost alone from £13.09 (Anytime Lite) to £25.20 (Std Unlimited). It is to IDNET's credit that they continue to honour the myriad of old phone packages but a few of us feel trapped by it! :red:
Edit: Having re-read the T&Cs I suppose I could retain the old Anytime Lite phone deal and simply pay the £6 surcharge which would be a more cost effective way to upgrade the BB package (?)
It's complex, and I don't pretend to have the definite answers, but when I spoke to IDNet yesterday, it was stated that they wouldn't be automatically moving people from the older phone packages, unless they asked to be moved. This implies, to me anyway, that being on Anytime Lite constitutes having line rental with IDNet, so the £6 surcharge should not be applied, even if you switch your broadband package.
I haven't got time right now to look at the details, but I strongly recommend that anyone concerned or confused about the cost of upgrading should phone or email IDNet, as they know more about this than anyone here.
One thing that is quite clearly started on the website is that IDNet 'Standard', 'Premium' or 'Business Premium' line rental is required to avoid the £6 surcharge, and that appears to apply to all broadband packages, ADSL2+ and Fibre, but if they're not automatically moving people to the new phone packages, I would hope this to mean that customers with existing phone line packages won't be penalised, but that's just my interpretation of it.
Dave, no idea if the £6 surcharge includes the VAT, sorry.
Quote from: Simon on Nov 11, 2014, 16:26:17
One thing that is quite clearly started on the website is that IDNet 'Standard', 'Premium' or 'Business Premium' line rental is required to avoid the £6 surcharge, and that appears to apply to all broadband packages, ADSL2+ and Fibre, but if they're not automatically moving people to the new phone packages, I would hope this to mean that customers with existing phone line packages won't be penalised, but that's just my interpretation of it.
Dave, no idea if the £6 surcharge includes the VAT, sorry.
Many thanks Simon - your efforts are much appreciated. I'll email Idnet with some questions and see what they say.
I've just phoned them again, and my interpretation was NOT correct. Basically, anyone on the old phone packages, and on, say, Pro broadband WILL be paying the surcharge, but it would be against the now discounted broadband price, so they would essentially be paying what they paid before.
So in other words you pay the same as before but get double the download allowance. If you change your phone package or it is changed from basic to standard you still pay the same as before but you cannot have it £6 cheaper than anyone else. :stars:
The penny has just dropped. I am one of the fortunate ones that have a legacy phone deal and I am on Fibre Lite.
I used to pay £247.50+vat annually and was expecting to pay £181.50+vat for the equivalent new fibre package.
But I'm still paying £247.50+vat for the year. This includes a free month so its 12 months for the price of 11. (Because I'm not on one of the new phone deals)
So the difference between the two is £66 which is 11months @ £6, which I'm assuming is this surcharge thingy.
So it looks like that will be £6+vat I'm afraid.
QuoteSo in other words you pay the same as before but get double the download allowance
Not if your on the package I am. I cannot gain anything. I currently have 15gb peak and 65gb off peak. If I go to the new package, I can get 50gb total or step up to 200gb total. Cost wise I gain nothing. In fact I loose out, as I either have to pay another £6 surcharge or pay extra for my phone rental and call package.
So these new packages are worth nothing to me. Just worked it out and after the first year, I could get Unlimited ADSL and Unlimited phone calls with Caller ID for £32 a month with P.Net. Might now have to consider jumping ship.
So, basically, it's as post #1! ;D
QuoteSo, basically, it's as post #1! ;D
Uh ???
The circle is complete! ;)
Sparky, I was responding to Steve but you got in first.
So, basically, if you don't have one of the new phone packages (Standard, Premium, Business), then you'll be paying the surcharge, but this is offset by the lower broadband charge.
If you do have one of the new 'Standard', 'Premium', or 'Business Premium' phone packages, then you'll get the Broadband at the lower listed prices.
Quite simple, really. ;D
:clap:
:confuse2: >:D
QuoteQuite simple, really
Yes, but for those of us on legacy phone and broadband packages, specifically, the Lite packages, it's no change at all. I can not get any improved package without an increase in my costs. In fact, my Broadband package would be worse if I did night shift, as I currently get 15/65gb = 80gb total, whereas the new Lite package only gives me 50gb. The only gain would be that I get more allowance in Peak hours although a lower allowance overall.
To get ADSL Lite with Basic Line Rental and Caller ID is £33 a month inc Vat. That's what I pay now and I get evening and weekend calls free thrown in.
Actually, doing my maths again, that might be 34.80 which is more than I'm paying now!
Deleted- was reading the wrong page :blush:
Quote from: Simon on Nov 11, 2014, 18:13:32
So, basically, if you don't have one of the new phone packages (Standard, Premium, Business), then you'll be paying the surcharge, but this is offset by the lower broadband charge.
If you do have one of the new 'Standard', 'Premium', or 'Business Premium' phone packages, then you'll get the Broadband at the lower listed prices.
Quite simple, really. ;D
So as clear as mud... do we need to call/email IDNet to get put on a new package? Or do we migrate automatically if we have both phone and BB?
I've Emailed customer services to ask how my specific account is effected (especially as I have diff account numbers for phone and BB).
Quote from: SparkyI can not get any improved package without an increase in my costs.
That may be true, but if understand you correctly, you've already missed one upgrade, as the previous one (2012?) removed the peak / off peak split for those who upgraded. Is a small uplift in cost for the additional 'daytime' allowance not worthwhile?
Quote from: Technical BenSo as clear as mud... do we need to call/email IDNet to get put on a new package? Or do we migrate automatically if we have both phone and BB?
As I said before, IDNet have said they won't move anyone unless they ask. So, yes, you need to call / email.
I emailed Idnet and got a response in about 5 minutes (which is the sort of customer service that makes me reluctant to move to another provider).
To reiterate some recent posts:
1. If you are on a legacy phone package you will be paying the £6/mth surcharge whether or not you upgrade your broadband package. The £6 fee is exclusive of VAT = £7.20 incl VAT.
Therefore, if you do nothing and remain on the same telephone and broadband package, you should be paying the same per month as you did prior to the introduction of the new deals, albeit with benefit of the higher monthly usage allowances. (I don't know how those on legacy broadband packages with on/off-peak allowances will be affected but others will no doubt clarify.)
2. If you are on a legacy phone package and do choose to upgrade your broadband package then you have the choice of either (i) retaining your existing legacy phone package and continue to pay the £6/mth+VAT surcharge or (ii) move to one of the new phone deals.
BTW my dashboard now reflects these revised costs and allowances so if your's doesn't I would recommend dropping an email to Idnet.
My dashboard still says:
Package:R Home Plus (ADSL2+)
Standard Package Price:£13.78 ex.vat. (excludes any discounts or surcharges that may apply)
Split rate packages were discontinued for new customers in October 2012. Upgrade Package
Peak Allowance:15GB
Off Peak Allowance:65GB
Total Allowance:80GB
Which means my peak allowance has been reduced which is just plain daft. It's a total shambles. I'll have to clarify the situation as I will probably go over my allowance every month now that Mrs Clive enjoys iPlayer so much.
Only if Mrs Clive watches iPlayer mainly between what is it 00.00 -08:00 or am I out of date with original timings. If you can get Mrs Clive to watch iPlayer outside those hours she'll be able to watch even more.
She can't stay awake that late! I've e-mailed them to see what they have to say. ::)
Quote from: Simon on Nov 11, 2014, 20:14:53
As I said before, IDNet have said they won't move anyone unless they ask. So, yes, you need to call / email.
Thanks will do. I don't see any reason not to. :)
They've got me for as long as Fibre is not available here for certain (and even after then possibly). :thumb:
Quote from: Clive on Nov 11, 2014, 21:30:48
My dashboard still says:
Package:R Home Plus (ADSL2+)
Standard Package Price:£13.78 ex.vat. (excludes any discounts or surcharges that may apply)
Split rate packages were discontinued for new customers in October 2012. Upgrade Package
Peak Allowance:15GB
Off Peak Allowance:65GB
Total Allowance:80GB
Which means my peak allowance has been reduced which is just plain daft. It's a total shambles. I'll have to clarify the situation as I will probably go over my allowance every month now that Mrs Clive enjoys iPlayer so much.
I'm sure they'll sort it for you, Clive. :)
I hope so! After telling Mrs Clive she can now watch iPlayer as much as she wants! :bawl:
Current "historic" prices (ex VAT)
- Home Lite (ADSL MAX) £15.31 pm
- Phone line £8.51 pm
Total £23.82 pm
New prices (ex VAT)
- Lite £10.50 pm
- Basic £10.00 pm + £6.00 pm surcharge or
- Standard at £16.00 pm
Total £26.50 pm
No real point in switching, is there?
Other than the increased bandwidth allowance? Are you still on Max for a reason, or might you benefit from higher speeds on ADSL2+?
Quote from: Simon on Nov 11, 2014, 23:35:48
Other than the increased bandwidth allowance? Are you still on Max for a reason, or might you benefit from higher speeds on ADSL2+?
They're low users anyway. The line can only sustain 3.5Mbps on a good day and the exchange doesn't have ADSL2.
They're far enough out from the nearest village that FTTC isn't likely to ever happen even if the exchange is enabled for it.
OK check this:
Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat
Now check Fibre Lite only (50Gb) which gives a price of £19.80 when taken with line rental
That gives a total of £37.80/month
Now go to the combined Fibre plus phone page:
Fibre Lite unlimited calls is £43.80 which compared to the separate packages is an extra £6/month
Surely this is wrong since the £6 surcharge only applies if you aren't taking iDNet line rental which in the case of the combined packages surely doesn't apply.
I know it's a bit early and I'm probably being dim, but it does look odd that the separate packages added together are cheaper than the combined one.
Quote from: Tacitus on Nov 12, 2014, 08:37:53
OK check this:
Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat
Now check Fibre Lite only (50Gb) which gives a price of £19.80 when taken with line rental
That gives a total of £37.80/month
Now go to the combined Fibre plus phone page:
Fibre Lite unlimited calls is £43.80 which compared to the separate packages is an extra £6/month
Surely this is wrong since the £6 surcharge only applies if you aren't taking iDNet line rental which in the case of the combined packages surely doesn't apply.
I know it's a bit early and I'm probably being dim, but it does look odd that the separate packages added together are cheaper than the combined one.
If you take the standard basic (that's an oxymoron) at £19.20 (in vat) then add a calling package (£6 inc vat) then add fibre pro £28.20 (inc vat) it comes to £53.40 its more expensive than the combines package at £52.20, a grand saving of £1.20 a month
To be fair, I've received a very prompt reply.
Hi Clive,
Your current package is an old legacy package called Home Lite and is not a current package on the website. The allowance for this package has never been changed.
Kind regards,
Brian
IDNet
But I'm convinced that when I switched to ADSL2+ that I had a 25Gb allowance. Am I really losing my marbles? OK, don't answer that! ;D So what is this 50Gb you speak of Simon? :bawl:
Quote from: Tacitus on Nov 12, 2014, 08:37:53
OK check this:
Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat
Phone line Standard is £19.20 + calling package of £6 (in vat) is £25.20 (inc Vat) not sure where you get the £18 from ???
What I find confusing as Gary highlighted. If you add the sums for the two products together it's £1.20 more expensive than the listings for the combined packages, but I think probably not something to fret about as if you buy both products you have by default a combined package therefore you pay the lower fee.
Quote from: Steve on Nov 12, 2014, 09:01:19
not something to fret about as if you buy both products you have by default a combined package therefore you pay the lower fee.
Looking back, Im not sure I ever got a discount for having both, Steve. It was treated as two separate tariffs but my memory does not serve me well so I may be wrong. ;)
Clive,
You seem to have the same allowances as me, except mine shows as:-
Package:Home Lite (WBC ADSL MAX)
Standard Package Price:£15.31 ex.vat. (excludes any discounts or surcharges that may apply)
Split rate packages were discontinued for new customers in October 2012. Upgrade Package
Peak Allowance:15GB
Off Peak Allowance:65GB
Total Allowance:80GB
If you "upgrade" to the new lite, you will get 50gb to use anytime you want instead of being a split peak/off peak package. Except, the way I work it out, it will cost me more money and I loose my free evening and weekend calls as I have to change the phone package as well or pay the £6 surcharge, when it will work out even more expensive than now. So these so called new packages, are only going to benefit the high users, they are penalising the low end users. Bad news that I think.
Quote from: sparky on Nov 12, 2014, 09:11:01
they are penalising the low end users. Bad news that I think.
In fairness many people do now use alot more bandwidth per month now, and idnet are catering for that, when I joined IDnet 5GB was enough, now with all the downloading of films etc I can do with my fibre, and online gaming 200GB is great as I was going over my 100Gb. You cant have it both ways I guess and like any company they want to turn a profit. If you are hardly using the net other companies may be more suited, like plusnet, the post office etc. All are putting up line rental though, to follow BT.
I asked Simon D previously about the legacy packages, and my understanding of his reply was that they would also receive the bandwidth uplift. But maybe he wasn't referring to the VERY old peak / off peak split packages. If you want to upgrade from those, then maybe it isn't unreasonable to expect a small increase in the cost?
Clive, what would be the differnce in cost to you if you upgraded to the new Lite broadband package, bearing in mind the £6 surcharge?
Hi Simon,
QuoteIf you want to upgrade from those, then maybe it isn't unreasonable to expect a small increase in the cost?
Yes, I hear what your saying and I understand. This will be my last word on this subject, I will wait and see what develops, if I get any emails from idnet or my dashboard changes in any way. The only issue I have is I don''t actually consider £4 a month rise, to be a "small" increase in cost.
I just spoke to Brian as Im upgrading my call package, many of the features included in Standard are really useful like choose to refuse and anonymous call baring etc. He said if I had stayed on my old tariff I would not have had the surcharge added, my broadband tariff would have remained as it was before (£29.50) before vat instead of being £28.20 including vat.
Quote from: sparky on Nov 12, 2014, 09:31:06
Hi Simon,
I don''t actually consider £4 a month rise, to be a "small" increase in cost.
a pound a week is hardly breaking the bank, and for the extra bandwidth its worth it. Just my view, you don't get much for £4 these days :eyebrow:
Quote from: Tacitus on Nov 12, 2014, 08:37:53
Surely this is wrong since the £6 surcharge only applies if you aren't taking iDNet line rental which in the case of the combined packages surely doesn't apply.
If you look closely at the page here (http://www.idnet.net/voice_products/phonelines.php), the row "IDNet Broadband Compatible" has "yes" for all the packages, except for the Basic package, the one you're quoting, which has "yes - surcharge applies".
Quote from: Clive on Nov 12, 2014, 08:50:34
To be fair, I've received a very prompt reply.
Hi Clive,
Your current package is an old legacy package called Home Lite and is not a current package on the website. The allowance for this package has never been changed.
Kind regards,
Brian
IDNet
But I'm convinced that when I switched to ADSL2+ that I had a 25Gb allowance. Am I really losing my marbles? OK, don't answer that! ;D So what is this 50Gb you speak of Simon? :bawl:
I do seem to recall you saying you were on the 25Gb package, as at the time you were downloading quite a bit, and I remember you saying that would meet your requirments. Do you have any previous invoices stating which package you were on?
Quote from: Gary on Nov 12, 2014, 08:52:23
Phone line Standard is £19.20 + calling package of £6 (in vat) is £25.20 (inc Vat) not sure where you get the £18 from ???
The £1.20 difference above and quoted in other posts is the VAT on the £6 surcharge. The surcharge excludes VAT and so is £7.20 incl VAT. :slap:
Quote from: delbois on Nov 12, 2014, 10:43:51
The £1.20 difference above and quoted in other posts is the VAT on the £6 surcharge. The surcharge excludes VAT and so is £7.20 incl VAT. :slap:
Yes but you don't pay the surcharge unless you are on a very very old phone tariff, you just pay the cost of your broadband as it was before the change. :) Its bets to contact IDNet to get the low down. Brian was very helpful.
Quote from: Gary on Nov 12, 2014, 10:47:01
Yes but you don't pay the surcharge unless you are on a very very old phone tariff, you just pay the cost of your broadband as it was before the change. :) Its best to contact IDNet to get the low down. Brian was very helpful.
I wonder how many legacy phone and broadband packages are still live. I received an email from Idnet yesterday which stated:
"It may be the case that the management will at some point delete the legacy packages but i cant see that happening for a long time." It must be a nightmare to administer?
Quote from: Gary on Nov 12, 2014, 09:48:25
I just spoke to Brian as Im upgrading my call package, many of the features included in Standard are really useful like choose to refuse and anonymous call baring etc. He said if I had stayed on my old tariff I would not have had the surcharge added, my broadband tariff would have remained as it was before (£29.50) before vat instead of being £28.20 including vat.
What was your old package, Gary? This is confusing again, as I was told that the surcharge would apply to ALL packages, UNLESS, you take out one of the new 'Standard', 'Premium' or 'Business Premium' phone packages. Did Brian just mean that you wouldn't have an ADDITIONAL £6 charge, as the surcharge would be applied, but offset against the lower package charge for the Broadband?
I think its basically what it says on the website. The surcharge WILL be applied unless you have one of the qualifying phone packages to get the Broadband at the displayed price.
But, basically, anyone who doesn't opt to change their package will remain the same, with the bandwidth uplift.
Approx history of Legacy Home Lite
2008: 6 GB Total @ £15.31pcm +vat (£16.84pcm with advance payment & vat).
2010: 10GB Peak 30GB Off-peak 40GB Total, same cost
About 2012-3: 15GB Peak 65GB Off-peak 80GB Total, same cost
This was replaced by Lite:
2013: 25GB @ £16.50pcm +vat without rental
New 2014: 50GB @ £10.50+ vat with line rental or
£16.50 +vat without rental (£18.15pcm with advance payment & vat)
It looks like non line rental price has not changed. £6 has just been taken off then added back.
Legacy Home Lite users without rental must pay £1.31 pcm more to move to current Lite with less total allowance, but 35GB extra that can be used on-peak.
We legacy Home Lite users will move over eventually. Seems to me we pay quite a lot per GB.
Quote from: Simon on Nov 12, 2014, 11:13:37
What was your old package, Gary? This is confusing again, as I was told that the surcharge would apply to ALL packages, UNLESS, you take out one of the new 'Standard', 'Premium' or 'Business Premium' phone packages. Did Brian just mean that you wouldn't have an ADDITIONAL £6 charge, as the surcharge would be applied, but offset against the lower package charge for the Broadband?
I think its basically what it says on the website. The surcharge WILL be applied unless you have one of the qualifying phone packages to get the Broadband at the displayed price.
But, basically, anyone who doesn't opt to change their package will remain the same, with the bandwidth uplift.
My Old package was unlimited anytime £17.35 and Fibre pro at £34.40 including vat. So Brian said your old BB package stays at the same level it was to balance things out. so mine would have still been £34.40 + £17.35 including vat.
For my parents, the change would be an extra £3.20 per month (or £35.31 annually) just to move to the "new" cheapest packages. Their usage is pretty modest (unless I'm visiting).
Their line is pretty awful: 3.3Mbps, 51.5dB attenuation, and regular retrains due to cr*ppy joints on the >4 mile run from the exchange (about half underground and half overhead). Realistically, there's not going to be FTTC installed, or if it is, it will only reduce the distance by half (nearest small village served by the exchange).
QuoteTheir line is pretty awful: 3.3Mbps, 51.5dB attenuation, and regular retrains due to cr*ppy joints on the >4 mile run from the exchange (about half underground and half overhead). Realistically, there's not going to be FTTC installed, or if it is, it will only reduce the distance by half (nearest small village served by the exchange).
Hey Nowster, sounds just like my line! :mad:
Quote from: nowster on Nov 12, 2014, 11:38:30
For my parents, the change would be an extra £3.20 per month (or £35.31 annually) just to move to the "new" cheapest packages. Their usage is pretty modest (unless I'm visiting).
Their line is pretty awful: 3.3Mbps, 51.5dB attenuation, and regular retrains due to cr*ppy joints on the >4 mile run from the exchange (about half underground and half overhead). Realistically, there's not going to be FTTC installed, or if it is, it will only reduce the distance by half (nearest small village served by the exchange).
depend where your cab is if they do run fibre if the cab and it is close your speeds will be much better, if your cab is 4 miles away then probably not, to be honest FTTC over 4 miles would make no improvement anyway really. If you could get FTTP however which they may offer from the poles you would get great speeds.
Quote from: Simon on Nov 12, 2014, 10:12:10
I do seem to recall you saying you were on the 25Gb package, as at the time you were downloading quite a bit, and I remember you saying that would meet your requirments. Do you have any previous invoices stating which package you were on?
I have my September invoice which shows I have Home Line rental anytime standard £14.46 + caller display £1.25. I have HomeLite ADSL Max £15.31 and a reduction of .85p for having phone and BB. But I'm now totally confused as the current package may not be enough for me. My usage details since I upgraded in August are:
August 2014 15.08 0.54
September 2014 9.92 1.07
October 2014 14.54 0.85
November 2014 2.88 0.11
So I just
may be OK unless Mrs Clive hits the iPlayer too hard. If I upgraded again, what would you suggest? I get the feeling nobody knows whats going on. ::)
Quote from: Simon on Nov 12, 2014, 11:13:37
What was your old package, Gary? This is confusing again, as I was told that the surcharge would apply to ALL packages, UNLESS, you take out one of the new 'Standard', 'Premium' or 'Business Premium' phone packages. Did Brian just mean that you wouldn't have an ADDITIONAL £6 charge, as the surcharge would be applied, but offset against the lower package charge for the Broadband?
I think its basically what it says on the website. The surcharge WILL be applied unless you have one of the qualifying phone packages to get the Broadband at the displayed price.
But, basically, anyone who doesn't opt to change their package will remain the same, with the bandwidth uplift.
I will not get the "bandwidth uplift" so I have no choice! only way out is to chose the lite and their phone line, which will be cheaper than BT as December the 1st they are increasing their charges for calls and line!
Clive, I'm not sure if those figures include VAT, but for £30.50pcm (+vat) you could get the Lite Anytime Broadband + Phone package, which would include caller ID and give you 50Gb allowance to be used any time. According to my calculations, you're paying near as damn it £30pcm now for your phone and broadband, so it might be worthwhile upgrading.
Quote from: Clive on Nov 12, 2014, 12:12:25
I have my September invoice which shows I have Home Line rental anytime standard £14.46 + caller display £1.25. I have HomeLite ADSL Max £15.31 and a reduction of .85p for having phone and BB. But I'm now totally confused as the current package may not be enough for me. My usage details since I upgraded in August are:
August 2014 15.08 0.54
September 2014 9.92 1.07
October 2014 14.54 0.85
November 2014 2.88 0.11
So I just may be OK unless Mrs Clive hits the iPlayer too hard. If I upgraded again, what would you suggest? I get the feeling nobody knows whats going on. ::)
The new package on lite gives you 50GB at £12.60 without telephone, the unlimited phone and lite BB package is £36.60 inc vat and is still 50GB. You also get a bunch of other call features like anonymous caller blocking , choose to refuse and caller id, call waiting etc all included which normally cost £3 a pop.
Jill, I guess you have the choice to stay as you are, but the newer packages, without the peak / off peak split, are better value.
Yes agree, although we are trying to work out if their phone/broadband package will work out cheaper than BT due to their price hike! Before son moved out we were on Pro but then moved back down (he's back now!) so will need to increase again as I don't want to keep checking to see if we are going over our limit!
I think BT have or will be hiking their prices too.
Quote from: Gary on Nov 12, 2014, 08:52:23
Phone line Standard is £19.20 + calling package of £6 (in vat) is £25.20 (inc Vat) not sure where you get the £18 from ???
Phone line basic + unlimited anytime call package = £18 OK it's bare bones phone line with no add ons.
https://www.idnet.net/voice_products/phonelines.php (https://www.idnet.net/voice_products/phonelines.php)
Quote from: Simon on Nov 12, 2014, 12:36:15
I think BT have or will be hiking their prices too.
It's the 1st December BT are due to increase call charges and line rental! that is what we are trying to work out, the rest of it is making me very dizzy! ;D
http://www.thisismoney.co.uk/money/bills/article-2731980/BT-set-hit-millions-customers-price-rises-call-line-rental-charges.html
Quote from: colirv on Nov 12, 2014, 10:01:14
If you look closely at the page here (http://www.idnet.net/voice_products/phonelines.php), the row "IDNet Broadband Compatible" has "yes" for all the packages, except for the Basic package, the one you're quoting, which has "yes - surcharge applies".
So that's where the £6 comes from. You can't have the basic phone service with broadband - you have to have the 'Standard' package with the bells and whistles.
Not exactly clear.
??? Well hub will be phoning sometime Friday! I do not need any add ons, we have an answering machine so why would I.
Thanks Simon and Gary. I just don't understand why IDNet hasn't suggested that to me since I've already whinged at them. The package I'm currently on doesn't show VAT so if the Anytime Broadband + Phone package is similar in price I would be better off going for it to have peace of mind.
Think I will be going with lite/phone and then see how things go. Peace of mind is a good thing ;D
For those looking at costings, it's perhaps better to look at the combined Phone + Broadband packages first, then compare these to what you're currently paying, as there would be no surcharge issue with the new combined packages, so what you see is what you would pay. Hopefully. :out:
;D That is just what I am doing! >:D
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
Interestingly, certainly in the case of the one that I am looking at, the combined package price is very slightly cheaper than the two individual prices.
:thumb: So that is two of us that have made our minds up then! :-\ >:D
Well my typical IDNet invoice amounts to around £53 pcm but that includes an Anytime Lite phone only package in my second apartment. If I went for the Broadband Lite package with mobile calls it would cost me £39.60 + £14 for the 2nd phone = £53.60. It's a no brainer really. :dunno:
Hub would not pay that full stop, he does not use the internet! he hates it all :laugh:
The sticking point on the new Standard phone package is that you have to pay £2.50 (+Vat) for the 1571 service, which I think is a bit rich.
OK if you already have an answering machine of course.
If you go to the all singing, all dancing Premium service you get that (and loads more besides) included, but that's £4+vat extra pm.
Well an answering machine would be cheaper.
For some years now we've rented the line from BT and used 1899 and 18185 for all our calls. That's 4p a call in the UK, and 1p a minute to the USA. Given that we also use our mobiles for some calls there's no way we can approach the cost of inclusive packages from any provider, including IDNet.
Quote from: Simon on Nov 12, 2014, 14:20:48
For those looking at costings, it's perhaps better to look at the combined Phone + Broadband packages first, then compare these to what you're currently paying, as there would be no surcharge issue with the new combined packages, so what you see is what you would pay. Hopefully. :out:
The combined prices show no savings at all against the "separate" prices, AFAICT.
The point is that it shows in simple terms what you would pay, without having to worry about surcharges or working out separate package costs. Compare that to what you currently pay, and it can be seen fairly easily whether it's worthwhile switching.
I've done the deed and requested the upgrade. I will now get unlimited land line calls and 20 hours of mobile calls plus 50Gb broadband. I'm happy with that. :thumb:
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
Well, Lite plus Unlimited show on here as £36.60 inc VAT.
But when I tried to upgrade to this I'm quoted two separate prices of £25.20 inc VAT and £12.60 inc Vat = £37.80.
WTF Are they playing at!!!! :mad:
I've requested mine by e-mail Sparky. The order has been confirmed by IDNet so presumably I will be upgraded within the next day or so. To be fair they are very responsive!
Well they haven't been for me.
The last quote was the higher price.
They don't seem to have a clue what they are doing! :mad:
Much more of this and I'm off!!
Quote from: sparky on Nov 12, 2014, 18:57:55
http://www.idnet.net/data_products/broadband_phone.php
Well, Lite plus Unlimited show on here as £36.60 inc VAT.
But when I tried to upgrade to this I'm quoted two separate prices of £25.20 inc VAT and £12.60 inc Vat = £37.80.
WTF Are they playing at!!!! :mad:
that link opens up my email prog Sparky.
Its all getting confusing.Do IDNet ever look in here now, may be someone could explain in laymans terms about it all
Sorry Baz,
I was so mad I clicked on the wrong icon! Have corrected now.
:thumb: it is maddening isnt it. I just cant figure it out now.
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
The only row of prices on here that seems to add up is "line only".
If you take Broadband and the call packages, they don't add up.
Quote from: sparky on Nov 12, 2014, 18:57:55
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
Well, Lite plus Unlimited show on here as £36.60 inc VAT.
But when I tried to upgrade to this I'm quoted two separate prices of £25.20 inc VAT and £12.60 inc Vat = £37.80.
WTF Are they playing at!!!! :mad:
Have to admit, I can't see an 'Order' button for the combination packages. Probably best to just email your requirements.
I cant even see how to get to the combination packages where is it or am I just not looking ;D
Quote from: BazIts all getting confusing.Do IDNet ever look in here now, may be someone could explain in laymans terms about it all
I thought I had! What's confusing now, other than the ordering issue Sparky has raised? What is your current package, and what package do you want, Baz?
Baz, the combination packages are in the link Sparky just posted, and you quoted from! ::)
my current package is Home pro (ADSL+) with Residential Anytime Lite so thats with peak/off peak of 50/150.Cant remember what the anytime lite hours are sorry. Price including vat is £25.52 BB £14.29 phone £1.02 discount for taking both total £38.79
havent decided what package would be best, I would like no peak/off peak
Quote from: Simon on Nov 12, 2014, 19:48:29
Baz, the combination packages are in the link Sparky just posted, and you quoted from! ::)
:laugh: yeah I get that but where is it on the homepage
Quote from: sparky on Nov 12, 2014, 19:32:08
http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
If you take Broadband and the call packages, they don't add up.
The ones I've tried do. can you give us an example?
Quote from: Simon on Nov 12, 2014, 19:41:11
Have to admit, I can't see an 'Order' button for the combination packages. Probably best to just email your requirements.
just tried on the combo package page, if you use the number checker top left it it brings up a BB package page with select buttons under each column then that brings up the order form with line rental drop down options
if you do it this way do you have to pay an upgrade fee
Baz, the new Pro Unlimited Broadband + Phone package would give you 200Gb (no split) of downloads, plus unlimited calls (not mobiles / international) for £42.60 inclusive of VAT.
What is this upgrade fee you speak of Baz? I've suddenly gone from heady elation to the depths of despair. :eek4:
There is no fee to switch between packages. It says so in the small print. Baz, please read as it might answer some of your questions. ;)
I've now found the drop down menu. Thanks Baz. What might be confusing is that the drop down menu for the phone doesn't include VAT, so the £16.00 should really be £19.20.
Quote from: Simon on Nov 12, 2014, 20:11:00
There is no fee to switch between packages. It says so in the small print. Baz, please read as it might answer some of your questions. ;)
Thanks Simon. What is this small print you speak of. ;D
:getout:
Oh well, turns out the £6 surcharge is a new surcharge and not a "discount" on existing prices. So I'm already at the "normal" price without a surcharge. Still the bonus of bandwidth is great! :thumb:
No complaints, just it was not clear if the charge was added/removed and at which point. A much better "£18 for internet and £11 for phone or £22 for both" makes much more sense (but I understand legalise etc all gets involved). Currently it says "£18 for phone, surcharge of £6 removed when purchased with phone, and £11 for phone or £22 for both together", which makes the "£6 surcharge" comment somewhat redundant...
Quote from: Simon on Nov 12, 2014, 20:03:50
Baz, the new Pro Unlimited Broadband + Phone package would give you 200Gb (no split) of downloads, plus unlimited calls (not mobiles / international) for £42.60 inclusive of VAT.
you can call the Channel Islands northern Ireland and the Republic of Ireland though ;D
My son looks at me daft when I mention landline , I suppose if I'm honest it is becoming redundant for me too.
If I had a better mobile signal at home, and didn't need a landline for Broadband, I'd ditch it too. But I haven't, and do, so I can't. ;D
What about the Isle of Wight, Gary? ;D
Quote from: Simon on Nov 12, 2014, 23:11:30
If I had a better mobile signal at home, and didn't need a landline for Broadband, I'd ditch it too. But I haven't, and do, so I can't. ;D
Ok you need it for broadband but I don't need a mobile signal to use it if Wifi is present, incidentally EE I believe have enabled mobile calling.
Quote from: Simon on Nov 12, 2014, 23:12:52
What about the Isle of Wight, Gary? ;D
Never ;D I dont know what it is but I hate using my mobile all the time for calls, O2 don't do HD calling, EE have a bad signal indoors as they operate at higher frequencies so its bad here and O2 are cr@p mostly. ::)
Quote from: Steve on Nov 12, 2014, 23:23:44
Ok you need it for broadband but I don't need a mobile signal to use it if Wifi is present, incidentally EE I believe have enabled mobile calling.
Looks like the EE WiFi calling has been delayed
Three do it, also if you have no signal at home they will loan you a home signal box.
I have unlimited minutes in my mobile phone contract I'd rather use those when permitted than pay an additional fee on top for the landline call usage. It's just getting another member of the household to play ball as well. :evil:
Quote from: Steve on Nov 13, 2014, 08:51:59
I have unlimited minutes in my mobile phone contract I'd rather use those when permitted than pay an additional fee on top for the landline call usage. It's just getting another member of the household to play ball as well. :evil:
I have unlimited minutes and texts but I still prefer the landline. Signal varies to much here to make it good quality. I wish mobile providers would provide the same calling features as land lines like reject anonymous callers and choose to refuse. I can block calls but its not the same. I guess the main thing is landlines just sound better than mobiles, I don't have to strain to listen to a conversation, even with so called HD calling it only works if you call the same network.
I've never used Choose To Refuse. How does it work?
OK. There is light at the end of the tunnel.........
This is an example MINUS VAT.
ADSL Lite = £10.50 a month
Standard Line Rental with Unlimited Calls £21 a month.
Total = £31.50 a month.
This page shows it as £30.50 a month. http://www.idnet.net/data_products/broadband_phone.php (http://www.idnet.net/data_products/broadband_phone.php)
But I have an email from support that says " A £1.00 per month discount applies when taken on an IDNet 'Standard', 'Premium' or 'Business Premium' phone line with IDNet broadband enabled on it."
Hope this helps.
When I logged on this morning my new package was already up and running. Well done IDNet! :thumb:
Yes, I switched to one of the new packages yesterday and it was all done within a couple of hours, excellent service. :) :thumb:
Me tomorrow hopefully fingers crossed.
Quote from: Simon on Nov 13, 2014, 11:07:57
I've never used Choose To Refuse. How does it work?
You have a callblocker so you don't need to use it Simon. It blocks the last number that called.
Ah, OK.
Quote from: Clive on Nov 13, 2014, 17:40:01
You have a callblocker so you don't need to use it Simon. It blocks the last number that called.
Not just the last number you can add lists of numbers yourself too, after a while you end up with a nice block list of calls you don't want and people that annoy you too. Use that along with refuse anonymous calls and that's a good set up.
That's basically what the box I've already got does.
I have been with IDNet for the past six years and I am more than satisfied with the service but we have always stayed with BT for our phoneline on the assumption that any line problems would be dealt with more quickly directly through BT.
I have no wish to move from IDNet but would like to reduce costs if possible. My understanding is that if I take line rental from IDNet the monthly broadband charge is reduced by £6.00 which leads me to ask two questions;
Given that we have never had any issues with the phone line could I 'safely' move payment to IDNet?
Do IDNet guarantee that one can keep the existing number which we have had for thirty years?
When you 'move' the phone line, nothing physical happens, Dave. You're effectively just transferring the billing to IDNet. The advantage with this is, if anything goes wrong with the phone line, you'll be dealing with IDNet, not someone in Calcutta. Your phone number won't change, but make sure you choose the right phone package to retain any services such as Caller ID, etc.
Thanks Simon, I will do some comparative costings when I get time.