Yet again, terrible speeds coming my way. 0.3meg. Never had this problem before, why is it starting all of a sudden?! >:(
No idea. Have you been able to run a BT speed test?
trying to run one now, going exceptionally slow.
I'm getting very slow speeds, a disconnection at 16:15, speed test on speedtest.net at about 1200 kbps instead of my usual 6000 to 6500 kbps.
I've just done a BT speedtest which said :-
" IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1090 kbps"
Am I right in thinking that this is likely to be a problem somewhere on BT ?
Quote from: wrtpeeps on Jan 24, 2008, 17:39:14
trying to run one now, going exceptionally slow.
Are you using a version of IE? It seems to work better with that than Firefox.
Quote from: Najarak on Jan 24, 2008, 17:51:26
Am I right in thinking that this is likely to be a problem somewhere on BT ?
It sounds like it. I've just run a test and got as much as my profile would allow.
Quote from: wrtpeeps on Jan 24, 2008, 17:32:11
Yet again, terrible speeds coming my way. 0.3meg. Never had this problem before, why is it starting all of a sudden?! >:(
Yep, I'm seeing the same for the first time since joining IDNET. Pings to the IDNET gateway look pretty bad from here: Min = 52 ms, Ave = 87 ms & Max = 292 ms compared with a pretty stable 30 ms normally.
Where about in the country are you? I'm in North East Wales.
Andy
Well I'm in Northern Ireland, so we can rule out BT can't we?
Also, cannot get bt speedtester to run :-[
Quote from: wrtpeeps on Jan 24, 2008, 17:58:54
Well I'm in Northern Ireland, so we can rule out BT can't we?
Not necessarily, it depends on the ATM routing.
Andy
If it persists, all I can suggest is a call to support - it doesn't appear to be a local issue to your setups, eg internal phone wiring, so much more likely that BT has a network issue somewhere.
I've just got home and tested my connection and I'm getting full speed, as always.
If it helps, I'm on gw5 and based in Hertfordshire. :)
Just took me 45seconds to download 150kb. :-\
After several failed attempts, the BT tester shows:
IP profile for your line is - 5500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6272 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 378 kbps
:( :( :(
I'll get onto support tomorrow if things don't improve.
Andy
Clearly it's not a profile issue, Andy, so support need to be kicking tyres from their end.
There's certainly something very strange going on that's affecting a few users' speed. Definitely get on to IDNet about this.
AndyG
I am on Rhyl exchange and getting exactly the same results as I always do for speeds and pings (interleaving on) with a 4000 profile
(http://www.speedtest.net/result/226103762.png) (http://www.speedtest.net)
I'm in Aberdeen on a normally quite stable a 7392/448 Kbps profile with average pings of 27ms.
It took about 15 mins just to get this posted. :doh:
todays speedtest (http://i33.photobucket.com/albums/d67/ou7shined/IDNet/speedtest.jpg)
todays pings (http://i33.photobucket.com/albums/d67/ou7shined/IDNet/pings.jpg)
Something's definitely broken somewhere, just managed to do a BT speedtest and got 124kbps download speed :-[ I live in South West Leicestershire
While not nearly as bad as some of the above results, I'm see a speed test result of 2622Kbps on a ~7100 sync. I'd check my profile if the BT Speedtest tool actually worked.
speedtest (http://www.thinkbroadband.com/speedtest/results/id/12012044431537412088.html)
Just done mine only been connected with idnet for a hour so things are looking up .. :P
Out of interest, what gateway are the users having problems using?
Quote from: Adam on Jan 24, 2008, 20:02:09
Out of interest, what gateway are the users having problems using?
How do I find that out?
Quote from: ou7shined on Jan 24, 2008, 20:05:35
How do I find that out?
If you do a traceroute in command prompt it should be the second entry, the first being your own kit. For example;
1 1 ms 1 ms 1 ms * [*.*.*.*]
2 47 ms 43 ms 44 ms telehouse-gw2.idnet.net [212.69.63.55]
3 44 ms 43 ms 43 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
4 44 ms 43 ms 44 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 44 ms 47 ms 45 ms www.idnet.net [212.69.36.10]
telehouse-gw2 would be my gateway.
Alternatively, you could post your login realm (@uk.idnet.dsl4, or @idnet.gw5, or...). :)
My username is @gw5 but a tracert gives:
Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms home [192.168.1.254]
2 44 ms 44 ms 44 ms telehouse-gw2-msdp.idnet.net [212.69.63.51]
3 44 ms 44 ms 44 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243
]
4 44 ms 44 ms 46 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 46 ms 56 ms 50 ms www.idnet.net [212.69.36.10]
Trace complete.
I had some big ping spikes earlier today but they've sorted themselves out. I was convinced there was a bot on the network but no, IDNet/BT were playing up!
I'm also in North East Wales (Wrexham) connection rate 7552/448 speed test 6304/382 so nothing wrong here. ;D
my login is uk.idnet.dsl. Gateway us telehouse-gw2.
Still going at snails pace here.
telehouse-gw2 also. and idnet.gw5.
Latency a few MS higher than average but nothing major. Also managed about 810k/second from a download about 10mins ago. Must be BT related.
ou7shined @ uk.idnet.dsl4
(http://i33.photobucket.com/albums/d67/ou7shined/IDNet/trace.jpg)
It's interesting to see that multiple realms map to one gateway as this was being discussed in another thread and we had assumed that each realm had it's own gateway.
The issues seem to be rather odd; no sync/profile problems are apparent and people in the same area are working as per normal. It may be worth contacting IDNet about the issues if they continue, or checking BT maintenance windows to see if your exchange is being worked on.
Hi again
I'm on connected via dsl4 and the gateway is telehouse-gw2 212.69.63.55.
Pings to the gateway and download speed are still pretty dire (9PM).
I've been using my connection on and off all day and things were fine this morning but deteriorated as the day went on.
To the people from Rhyl & Wrexham who posted saying things were OK from their locations, I'm on Buckley exchange which is a satellite to Chester so I might be on a different ATM route. Thanks for your input anyway.
Cheers - Andy
Andy, I live midway from Gresford to Llay so just down the road and about two mile from the Gresford exchange. ;D
Quote from: Den on Jan 24, 2008, 21:07:40
Andy, I live midway from Gresford to Llay so just down the road and about two mile from the Gresford exchange. ;D
Hi Den, looks like you spend quite a bit of time on here!!
I assume that your exchange is a satellite to Wrexham (01978xxxxxx). I'm on 01244xxxxxx.
Andy ;D
Some evenings Andy it gets me away from my business and it's better than watching Telly, besides there is a great bunch of folk in this forum.
Try switching your modem off for 5mins and turning it on again. Does that have any effect?
Excruciatingly slow here in Droitwich Spa
Not getting any better.
There's a thread running on ADSLG as well: ADSLG (http://bbs.adslguide.org.uk/showflat.php?Cat=&Board=idnet&Number=3246268).
Andy
on @uk.idnet.dsl4 here in Penzance, everything seems OK
Quote from: michaelh on Jan 24, 2008, 21:27:25
Excruciatingly slow here in Droitwich Spa
Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.
http://www.speedtest.net/result/226171313.png
There is definetly a problem.
Unless I'm missing something, Simon hasn't commented on the issues yet. Care to elaborate?
Update: But now he has. :)
Hi michaelh
We are not having any problems with our network this evening. If we were then it would affect all customer equally. I've also had a look through the BT alerts but cannot see anything there that could affect those who have reported problems (though the BT system may not be up-to-date). I'll be keeping an eye out though.
regards
Simon
I've had a look through the other ISPs on the ADSLG 'busy forums' and I cannot see anyone else complaining about sort of problems we're seeing.
Andy
This is worse than dialup. :(
Quote from: michaelh on Jan 24, 2008, 21:54:36
Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.
http://www.speedtest.net/result/226171313.png
whilst there is obviously a problem
somewhere, it is not in Simons or IDNets interest to deny they have issues. I'm sure as we type IDNet are looking into what could be the problem and I'm positive they and the more clued up members on here will get to the bottom of it soon.
Please be patient, this is a once in a blue moon blip as far as IDNet are concerned and it will be sorted soon :)
Just ran three different speed tests and they all came back OK so I would say the problem is not with Idnet but more likely to be on the BT network so for Gods sake get off Idnets backs. They would tell us if they had a problem they are that sort of ISP. >:(
Quote from: Den on Jan 24, 2008, 22:08:03
Just ran three different speed tests and they all came back OK so I would say the problem is not with Idnet but more likely to be on the BT network so for Gods sake get off Idnets backs. They would tell us if they had a problem they are that sort of ISP. >:(
Excuse me, but I have every right to question it. IDNET are not untouchable you know.
As for it being BT, time will tell. >:(
Quote from: wrtpeeps on Jan 24, 2008, 22:10:22
IDNET are not untouchable you know.
but they are not liars, if they say the problem is not with them, then i would believe them :)
Never said they were. Just that some peoples attitude implys that it's somehow impossible for IDNET to have a problem.
My speed and reliability have been dreadful recently.
Drop-outs and throughput up and down like a yo-yo.
I usually get rock solid 7MB.
To be honest, I'd hoped it would get sorted without me having to contact them.
It seems others are having the same trouble.
Quote from: wrtpeeps on Jan 24, 2008, 22:14:19
Never said they were. Just that some peoples attitude implys that it's somehow impossible for IDNET to have a problem.
I know you didnt :) I was saying they have no reason to lie, in the time I have been with them, they have
always been upfront about any problems.
I'm sure whatever the problem is, it will be sorted soon :) Just please be patient, it's not the end of the world
Quote from: michaelh on Jan 24, 2008, 21:54:36
Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.
Maybe because they're not? ::)
I'm not for one minute saying IDNet wouldn't ever have problems, but if they say it's not to do with their network, I believe them. So what if other users on other ISPs aren't having issues? IDNet have links to BT; it could well be those.
Quote from: michaelh on Jan 24, 2008, 21:54:36
Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.
http://www.speedtest.net/result/226171313.png
Michael,
If the issue lay with IDnet, then every user would experience slowdowns - the fact is I'm going over the same gateway as many of the other users who are having trouble yet I don't have similar problems.
The issue lies within the BT core network. There could be a hundred thousand different reasons. Anything from a broken fibre line to a virus congesting one part of the network to even a power failure somewhere that would force all traffic over another route.
If you're looking for ways to minimise potential problems like this you should invest in a leased line or alternatively, have a multihomed connection using different providers/methods.
Quote from: wrtpeeps on Jan 24, 2008, 22:10:22
Excuse me, but I have every right to question it. IDNET are not untouchable you know.
As for it being BT, time will tell. >:(
I know Idnet are not untouchable but if you had been with them long enough you would know that if they have a problem they inform us and get on with putting it right. So as I said before get off their backs and stop throwing wild accusations around.
Quote from: wrtpeeps on Jan 24, 2008, 22:10:22
Excuse me, but I have every right to question it. IDNET are not untouchable you know.
As for it being BT, time will tell. >:(
Yeah IDNet is an ISP not a cult!
Quote from: michaelh on Jan 24, 2008, 22:40:39
Yeah IDNet is an ISP not a cult!
Indeed, but its also the most open ISP around. It treats it smallest customers like enterprise businesses which is exceptionally rare.
There are just some people who'll never be happy..... *sigh* >:(
No one says it's a cult, but you should know that they don't look for ways out of issues. Of course they could be wrong, but if they say there's no problems with their network, I'm inclined to believe them.
just logged on and run a speedtest and i'm down from just under 7keg download right down to barely 1meg,and ping has gone up from 25 to 38,now i know that isn't much but i was at a constant 25 for weeks >:(
C:\Users\Martin>tracert idnet.com
Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 25 ms 25 ms telehouse-gw2-msdp.idnet.net [212.69.63.51]
3 24 ms 24 ms 24 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243
]
4 28 ms 25 ms 24 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 29 ms 26 ms 26 ms www.idnet.net [212.69.36.10]
Trace complete.
Absolutely normal here..... Downloading from http://fuller.zen.co.uk/test/ gives about 760k/second.
Forgot to say I'm in Dundee ;-).
Normal here aswell
Tracing route to www.bbc.net.uk [212.58.253.72]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 14 ms 15 ms telehouse-gw2.idnet.net [212.69.63.55]
3 15 ms 15 ms 14 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
4 16 ms 15 ms 16 ms rt-lonap-b.thdo.bbc.co.uk [193.203.5.91]
5 15 ms 16 ms 16 ms 212.58.238.133
6 16 ms 17 ms 16 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239.222]
7 18 ms 20 ms 16 ms www3.cwwtf.bbc.co.uk [212.58.253.72]
Trace complete.
Speed is about 4.7mb from a 5500 profile.
Full speed here on Wearside.
My speed test results are also fine, with the actual rate being fairly close to the profile. My profile is a little low though, but that should fix itself.
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1825 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
it brings back awful memories of my time with virgin :eek4:
i normally get in the high 6000's,what could be the problem here?
My latency is a little higher that usual by 5/10. My line has masses of loss on it at the moment and so does my friends also IDnet and both in NE, Sunderland.
Speeds seem fine though.
Quote from: Cowie on Jan 24, 2008, 23:13:37
it brings back awful memories of my time with virgin :eek4:
But that was a capacity issue; we know IDNet don't have a capacity problem. I think we've gathered that there's something strange going on and there's no obvious pattern to it. IDNet will get it sorted. :)
Looking at it from an unbiased point of view; it doesn't look like a BT issues at the exchange level as the people suffering are dotted all over the country. Perhaps a major POP has gone down, or something is broken at the core level.
I can't pretend to know what the figures mean, but my connection seems OK here in Sussex, and here's my tracert:
Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:
1 3 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 29 ms 30 ms 29 ms telehouse-gw2-msdp.idnet.net [212.69.63.51]
3 30 ms 30 ms 30 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
4 31 ms 30 ms 31 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 41 ms 31 ms 31 ms www.idnet.net [212.69.36.10]
Trace complete.
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 30 ms 32 ms 30 ms telehouse-gw2-msdp.idnet.net [212.69.63.51]
3 30 ms 30 ms 30 ms telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
4 32 ms 30 ms 30 ms rt-lonap-b.thdo.bbc.co.uk [193.203.5.91]
5 32 ms 31 ms 30 ms 212.58.238.133
6 31 ms 30 ms 30 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
Trace complete.
If there is a problem, I am sure IDNet are doing all they can to fix it, as they usually do, so let's not jump too quickly to any conclusions. :)
Quote from: Den on Jan 24, 2008, 22:36:47
I know Idnet are not untouchable but if you had been with them long enough you would know that if they have a problem they inform us and get on with putting it right. So as I said before get off their backs and stop throwing wild accusations around.
wild accusation? I am just saying what I think is happening. It's hardly "wild".
As for long enough, how would you know? ???
Starting to get back to normal now. :-*
Quote from: wrtpeeps on Jan 25, 2008, 00:48:03
Starting to get back to normal now. :-*
Me too -> speedtest (http://www.thinkbroadband.com/speedtest/results/id/12012221653940719823.html) and my pings are down into the low 40's - not good but better ;)
I wonder if we'll ever know what it was? ???
(http://www.speedtest.net/result/226265464.png) (http://www.speedtest.net)
Pretty much as usual on the Rhyl exchange. Slightly higher pings, but otherwise fine.
Fine for me today, slightly faster than yesterday. Very happy with ID Net since migrating recently :)
seems back to its best here,,,fingers crossed :)
(http://www.speedtest.net/result/226302352.png) (http://www.speedtest.net)
and my ping is back to 25ms ;D
The fact that it appears to be back to normal, without anything being done by IDNet, suggests it was a BT fault with their core systems.
I'll add that in my experience, if IDNet have had a problem they have always been p front about it. Around this time last year, they were waiting on BT to install a new central and because of the massive lead time there was a small capacity problem. IDNet made it's customers aware of this and took action to prevent any users noticing any different service to normal. How many ISP's are honest enough to say we might have some capactity issues, before any users have even noticed? (in the end, the effect on the service was minimal, with a few users reporting slightly increased pings until BT did the work).
Michael - I notice you haven't recieved a welcome karma - you have now!
Good morning all. :)
My connection is back to normal this morning and is flying as usual, hopefully this will continue throughout the day.
While looking at this problem yesterday, I arranged to access the Internet using my neighbours f2s connection (with his permission!) and the difference in pings to my IDNET gateway is quite noticeable:
(These were carried out at around 8AM today.)
Traceroute to gateway using IDNET connection:
Tracing route to telehouse-gw2.idnet.net [212.69.63.55]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms my.router [192.168.0.1]
2 43 ms 43 ms 49 ms telehouse-gw2.idnet.net [212.69.63.55]
Trace complete.
Traceroute to gateway using f2s connection:
Tracing route to telehouse-gw2.idnet.net [212.69.63.55]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 25 ms 24 ms 23 ms l1.ar20.f2s.gs1.dsl.pipex.net [62.241.167.246]
3 24 ms 34 ms 24 ms ge-1-0-1.2.cr02.gs1.dsl.pipex.net [62.241.167.65]
4 37 ms 51 ms 41 ms pc9-104.cr05.tn5.bb.pipex.net [62.72.139.113]
5 24 ms 24 ms 26 ms telehouse-gw.idnet.net [195.66.224.181]
6 26 ms 31 ms 25 ms telehouse-gw2.idnet.net [212.69.63.55]
Trace complete.
Pings via f2s are almost half of those using IDNET. :o :o
I tested his connection mid evening last night when my IDNET connection was bad and his connection was flying (same exchange/telegraph pole).
Andy
Quote from: AndyG on Jan 25, 2008, 08:19:48
Pings via f2s are almost half of those using IDNET. :o :o
Based on those results it looks like your line is interleaved, which would cause an increase in latency. I also get ~40ms due to interleaving, though I don't frequently use latency dependant applications.
Mine is back to normal now :)
(http://www.speedtest.net/result/226329586.png) (http://www.speedtest.net)
Must have been a BT problem somewhere.
My speed dropped yesterday afternoon from it's normal 1600 Kbps down to a low of 284 Kbps, I telephoned support and they told me I had Loss of synchronization and my profile had dropped and to wait for it to get back to normal.
Around about 18.00 hrs it was back up to normal.
I am in Morayshire.
Mine is the same as Adam's but no speed problems, which suggests it's outside IDNet.
Quote from: Adam on Jan 25, 2008, 08:36:24
Based on those results it looks like your line is interleaved,...
Yep, I checked this morning and you were right, I should have realised that. :-[ I'm quite surprised to find that interleaving has been turned on, my router normally trains and possibly retrains after dark and then stays synced to the exchange for months without a retrain. It's currently been synced for over 1800 hrs since I last uploaded new router firmware
Quote from: Adam on Jan 25, 2008, 08:36:24
I don't frequently use latency dependant applications.
Same here so it's not a problem.
Anyway, I've just returned home after being out for most of the day and my connection is back to normal and flying. ;D
Thanks all - Andy. :)
Wouldn't it be nice to know what BT did... :(
Quote from: wrtpeeps on Jan 25, 2008, 00:48:03
Starting to get back to normal now. :-*
I'm also from Northern Ireland and I am about to move to IDNEt (if Eclipse would give me my MAC Code).
I seen you were having problems with speed, yesterday. Has that been sorted out now? and if it has, was it BT's fault and not IDNet?........just interested and curious to know.
As far as we can tell, Harry, just a handful of people were affected. Certainly, the phones didn't light up at IDNet, and nothing showed as awry on their own network. The probability, therefore, is that it was a BT issue. From reports I have seen, most affected people are back to normal, if not all.
Rik, I thought that but I was just interested what wrtpeeps (as he is from N.I.) experience was and that his line had returned to normal and that it wasn't IDNet's fault but BTs
I noticed that there was a rather heated debate going on in this thread about who's fault it was (BT's or IDNets)
As others have said, it looks as though it was BTs problem
I think that people take their broadband connections very personally these days, Harry. A bit like turning on the tap and expecting water to flow. When things go wrong, sometimes the sense of perspective goes out of the window.
I've been with IDNet for almost 15 months, I've had no complete downtime in that period, I've been without mail for a couple of hours when a server failed, and there's been a couple of incidents with router failures or upgrades. I've not counted, but I'd say I've probably had a total of 30 minutes where I've had some access problems, but never where I've had no access at all. Speed has always been spot on for me.
Hi there, I have finally got back to my PC a bit more this week after illness and very busy at work.
I have tried to download a few things tonight and noticed slow speeds.
But what is worrying me is when I start Limewire it is firewalled.
This has never happened before with Id, I've reinstalled and checked windows firewall.
Anyone else used it and had a problems recently?
Maybe it's connected to the work being carried out, or are ID starting to port block?
I can't believe that will happen...
Hi Malc
There is no work being carried out until tomorrow morning, and IDNet do not port block. If that policy were to change, I am sure they would tell us first.
I don't use Limewire, so can't make much in the way of useful suggestions, but have your checked your router isn't blocking it? What happens if you temporarily disable the Windows firewall?
nice to see everyones happy now ;D got a teeny weeny bit heated last night, it was all rather exciting :whistle:
This is strange, maybe something going on with BT in my area, just dropped the line and I rebooted and now it's connected to LW the second attempt
There has been some digging going on down the road. I'll watch my speeds over the weekend, and if the speed stays slow, I might give BT a ring see if it's them working down the road.
Then again it could be my PC on strike as I've been neglecting it the last few weeks, what with flu over new year then a weeks backlog when I get back to work.
BTW flu is good for the diet, I lost over half a stone, still fat though >:(
Rik, that sounds like what I have been looking for. In the early days of Eclipse, I got what you are now getting......but unfortunately not now.
I totally agree with your comments on what people expect and what they get from broadband connections but what annoys me is when Service providers change the rules and introduce throttling without letting the customer have their say. Both Plusnet and now Eclipse have done it. They targeted P2P users......so I'm paying for a service that I didn't sign up to.....it's like going into a Car Dealers Showroom and asking to buy a BMW and the dealer saying OK, it' does this and that. So you take the BMW home and enjoy the comfort and ride for a couple of months. When you take it in for it's next Service the Dealer changes it for a....Robin Reliant.....you complain but they say it does everything the BMW does........so your complaints go unnoticed.
lol malc ..................................
BTW flu is good for the diet, I lost over half a stone, still fat though
Quote from: kerrso05 on Jan 25, 2008, 19:18:14
I totally agree with your comments on what people expect and what they get from broadband connections but what annoys me is when Service providers change the rules and introduce throttling without letting the customer have their say. Both Plusnet and now Eclipse have done it. They targeted P2P users......so I'm paying for a service that I didn't sign up to.....it's like going into a Car Dealers Showroom and asking to buy a BMW and the dealer saying OK, it' does this and that. So you take the BMW home and enjoy the comfort and ride for a couple of months. When you take it in for it's next Service the Dealer changes it for a....Robin Reliant.....you complain but they say it does everything the BMW does........so your complaints go unnoticed.
I absolutely agree. I just don't think IDNet are like that, though. We pay a bit more than PlusNet and Eclipse, and that's why they don't have to throttle. :)
Sebby............about a Pound more!!! I don't call that, a lot
And Simon and Tim know full well that their customer base is both discerning and demanding. They are aware that we are the sort of people who will just walk if the service goes downhill, so they work hard to make sure it doesn't - hence tomorrows upgrades (and those of two weeks ago), being made not because they are needed now, but because they will be in the future.
It's great to hear all the upgrades they make to keep ahead of the (poor) competition.
Now, line rental from them would be nice... no more BT.
I need my small BT box moving soon as we want to do some work in the kitchen, and its in the wrong place.
They want £120 call out and £50 for a new box. ???
Quote from: The Doctor on Jan 25, 2008, 19:17:02
nice to see everyones happy now ;D got a teeny weeny bit heated last night, it was all rather exciting :whistle:
Glad you enjoyed it, ;D I just get annoyed that when something goes wrong, people come out of the woodwork and start slagging off without knowing whether it's BT or Idnets fault. It's not as if it's life or death to lose internet or have slow speeds for a short while. In my case it would or could effect my business but would not be great loss if it was effecting games for one night. I just felt that Idnet should be defended against comments that were unfounded. :evil:
I can't believe what I came back to tonight, just glad I asked a question and carried on experimenting with my problems first.. now I'll blame BT
I agree Den, and I did say in an earlier post that it's not the end of the world. Just happy to see everything is sorted again.
What annoyed me last night is that Simon came on (providing out of hours support) and said it isn't a problem with IDNet and their systems, and then some people started saying that IDNet are lying and it is (maybe not those exact words, but words to that effect).
What makes these people think they have more and better information about the state of the systems than one of the MDs who have actually access to check them?
Clearly it was a BT problem because it was resolved without anything being changed at or by IDNet.
part of it is human nature, some people seem to blame the first in line, which in this case is IDNet. What is annoying is, those people that came on last night with some rather wild accusations have now disappeared again without admitting they were wrong, bad manners in my book, but hey, what do I know.
Quote from: Lance on Jan 25, 2008, 20:02:54
What annoyed me last night is that Simon came on (providing out of hours support) and said it isn't a problem with IDNet and their systems, and then some people started saying that IDNet are lying and it is (maybe not those exact words, but words to that effect).
What makes these people think they have more and better information about the state of the systems than one of the MDs who have actually access to check them?
Clearly it was a BT problem because it was resolved without anything being changed at or by IDNet.
As I said, some people will never be happy!
I am disappointed that the 'argument' showed just how quickly a forum can descend into sounding just like the other ISPs!! >:( :(
Wow.. how did I miss all this.. where was I?
Answers on a postcard please. ;D
Just hang about Ann, and the next time BT have a problem and the same guys come back on slagging Idnet off WE WILL BE HERE but next time we will send you a invite. ;D :happy:
Quote from: Ann on Jan 27, 2008, 21:50:08
Wow.. how did I miss all this.. where was I?
You must have been zooming along. :laugh:
Like the rest of you, I do find it disappointing when people start blaming IDNet for a problem which is clearly nothing to do with IDNet. I also find it disappointing that people turn up here to post their complaints, then are not see again.
It's a shame they are not as quick to retract as they are to blame.
Ok, after been affected by this problem my speeds returned to the usual 6mb the next day and stayed that way over the weekend. However, this eveing my speeds have fallen to sub 1mb again, in some tests my upload speed is faster than my download speed. Anyone else having this problem? The BT speedtester is giving me the usual - system busy try again later message.
Full speed here. Have you seen this thread (http://www.idnetters.co.uk/forums/index.php?topic=5700.msg99870#msg99870) about BT maintenance work. It seems they might be starting earlier than the date they've given IDNet.
By the way, rst1978, have a welcome karma! ;)
Thanks!!!
Managed to get the BT speedtest working, 2.2mb was my throughput and an IP profile of 7.1mb (I'm sure thats dropped since the last time I ran it) which aint too bad considering the time of day. I'll keep an eye on the speeds, hopefully its quick enough for a bit of COD4 later on.
Cheers! ;D
If it stays like that, give IDNet a ring. Have you checked your exchange status? http://usertools.plus.net/exchanges/
All seems ok with the exchange checker. Various speedtests are giving me between 2mb and 4mb now so it may have been a temporary blip.
Thanks for the help!
NP. :)
Yep, sounds like one for IDNet. There's a few of these lurking about... ???
Quote from: Rik on Jan 28, 2008, 09:42:31
Like the rest of you, I do find it disappointing when people start blaming IDNet for a problem which is clearly nothing to do with IDNet. I also find it disappointing that people turn up here to post their complaints, then are not see again.
It's a shame they are not as quick to retract as they are to blame.
Why is a problem with BT nothing to do with IDNET? We pay IDNET for a service part of which includes them reselling a BT service. If I were to contact BT about a problem with my connection they would tell me, quite correctly, to approach my ISP.
Quote from: AndyG on Jan 28, 2008, 23:30:11
Why is a problem with BT nothing to do with IDNET? We pay IDNET for a service part of which includes them reselling a BT service. If I were to contact BT about a problem with my connection they would tell me, quite correctly, to approach my ISP.
If a user was having problems with their their line and it was having an impact on their connection, then, as you rightly say, the user must approach their ISP. This is the way it goes.
But what happened the other night was something that affected a number of users. It was outside IDNet's control, outside normal working hours, and completely unforeseeable. Had it still been going on several days later and IDNet not contacted BT, then I'd agree with you.
Quote from: Sebby on Jan 28, 2008, 23:45:04
If a user was having problems with their their line and it was having an impact on their connection, then, as you rightly say, the user must approach their ISP. This is the way it goes.
But what happened the other night was something that affected a number of users. It was outside IDNet's control, outside normal working hours, and completely unforeseeable. Had it still been going on several days later and IDNet not contacted BT, then I'd agree with you.
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".
Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".
"Nothing to do with IDNet", to me, means it is not something at their end. I think you're reading it as IDNet have no responsibility.
Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".
Rik is not an IDNet representative, nor are any of the forum staff, which is why we all have the footer to our posts:
"As a customer, not an employee, of IDNet, this post reflects my own views, opinions and experience."
Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".
I don't believe any IDNet employee said that... A number of customers and perhaps admins/mods said something you could possibly twist into that but those are not IDNet staff.
There was absolutely nothing that IDNet could do to alleviate the problem. You pay for a broadband service which has no service level agreement - problems will happen, some of them will be related to IDNet, others won't be. If you don't want to accept that, you need to invest in a leased line with guaranteed service levels.
Yet again some people will never be happy :-X
I must admit that, once again, I'm a bit shocked by what I'm reading. I'm not exactly sure what IDNet could have done about this...
Quote from: Simon on Jan 28, 2008, 23:57:58
Rik is not an IDNet representative, nor are any of the forum staff, which is why we all have the footer to our posts: "As a customer, not an employee, of IDNet, this post reflects my own views, opinions and experience."
Simon, I'll start by saying that I think IDNET are an excellent ISP and that you any your colleagues provide a superb service.
I accept your point above
What I do not understand is how people in this forum can say that a problem with the BT part of the service we pay you for is "nothing to do with IDNET" I appreciate that such problems are outside your control, certainly in the short term, but I cannot accept that they are nothing to do with you. I'd appreciate your views on this.
It is my opinion that some of the main players in this forum are harming IDNET with their responses.
Quote from: AndyG on Jan 29, 2008, 00:20:24
Simon, I'll start by saying that I think IDNET are an excellent ISP and that you any your colleagues provide a superb service.
I accept your point above
Thanks :)
QuoteWhat I do not understand is how people in this forum can say that a problem with the BT part of the service we pay you for is "nothing to do with IDNET" I appreciate that such problems are outside your control, certainly in the short term, but I cannot accept that they are nothing to do with you. I'd appreciate your views on this.
I think it's important to remember that IDNetters (the forum) is
not IDNet (the ISP). We are an independent body, which was founded by a group of IDNet customers, who wished to try to help people out where they could, and to provide a friendly community for whoever wanted to join it. We are not the people you pay for your broadband service, IDNet are, and we also pay them for our broadband service.
Whilst I accept that many of us are quick to defend IDNet, this is because we believe in the integrity of the company and it's staff, and if they tell us that events are out of their control, we have no reason to disbelieve them. Take an extreme, and rather silly example: if a lorry took out a telegraph pole in your street, and your phone lines went down with it, would you still then blame your ISP for not providing a service? Of course not, but you have to consider that IDNet relies on BT to provide the service to us, so if there are problems with BT, these are often outside of IDNet (or any other ISP)'s control, and we, as customers, have to accept that sometimes things like this happen. Don't forget, forum staff were also affected by the problems. :)
QuoteIt is my opinion that some of the main players in this forum are harming IDNET with their responses.
Fair comment, which will be taken on board. :)
I don't see it as harming IDNet by saying that some things are outside their control, and cannot be fixed in an instant, Andy. If there's a justifiable complaint, we will work to bring it to the attention of IDNet - witness the change in the way that notifications of the upgrade work were handled this weekend to that of a fortnight ago.
However, on this occasion, a handful of customers experienced speed problems. The MD of IDNet checked his own network and also looked at the BT advisories, and could find nothing. I feel people were being unfair in blaming IDNet for not being able to resolve it on a Sunday evening. The majority of us suffered no issues, which to me suggests that it could not be within the IDNet network and was, most probably, a BT fault or unadvised engineering work. Asa far as I know, most people were reporting a return to normal service on Monday.
If people are still experiencing problems, I have been advising them to contact IDNet.
Yes, IDNet do have a responsibility for the entire service, including the BT portion, but they can only do anything about the latter when BT are there to answer the phone.
Quote from: Simon on Jan 29, 2008, 00:40:39
Thanks :)
I think it's important to remember that IDNetters (the forum) is not IDNet (the ISP)............
Simon. Thank you for you response. I agree with everything you say and I also have great faith in the integrity of IDNET. I wouldn't have introduced several of my friends and relatives if I didn't.
I fully understand that you cannot be held responsible for anything that goes wrong within the BT system at a technical level and appreciate the problems of dealing with the BT monolith. I just seemed to me that people (me included) were being criticised for reporting a problem that turned out to be in the BT part of the service.
Andy
Quote from: AndyG on Jan 29, 2008, 01:00:13
I just seemed to me that people (me included) were being criticised for reporting a problem that turned out to be in the BT part of the service.
Some members took exception for the way that some posters were blaming IDNet, Andy. As far as I can see, my first response to you was that you had a problem and should contact support.
It might be as well to point out there are now THREE Simons who post regularly in the forum.
Simon #1. Signs himself - Simon_idnet (ISP)
Simon #2. Signs as - Simon (Global Moderator)
Simon #3. Has just joined IDNetters, and I have forgotten his username.
Only Simon #1 speaks for IDNet!!
:)
That is precisely why the IDNet staff now have '_idnet' appended to their user names, Mo. When the change was made, I grabbed the opportunity of having my 'real' name. :)
It might be worth adding that IDNet staff all have ISP as their forum title too.
Quote...... When the change was made, I grabbed the opportunity of having my 'real' name.
What did you say it was again?? >:D
;)
An early poster said that the very slow speed was not what he was paying IDNet for. This was a little harsh, but the defence that it was nothing to do with IDNEt went, I think, too far in the other direction. It might not have been a problem that IDNet could fix in the short term, so it was indeed unfair to criticise IDNet at that point in time, but in the longer term it would have been IDNet's problem - to persuade BT to provide IDNet with the service it's paying them for.
Also, IDNet don't tie people into a 12 or 18 month contract as most other ISP's do, so, if anyone ( and I don't mean anyone in paticular) dosn't like anything with IDNet, they have the option to use the 1 month get out clause.
I accept ID probably arn't perfect, no one is, but having used onetel (Talk talk) and Pipex (Tiscalli), they are a million times better than what I've had before.
Quote from: MoHux on Jan 29, 2008, 01:28:32
It might be as well to point out there are now THREE Simons who post regularly in the forum.
Simon #1. Signs himself - Simon_idnet (ISP)
Simon #2. Signs as - Simon (Global Moderator)
Simon #3. Has just joined IDNetters, and I have forgotten his username.
Only Simon #1 speaks for IDNet!!
:)
Number three'll be me, then! I KNEW it was wise not to go for a login with my full name in it. :) I've adopted a footer that should make things clearer.....
:rofl2: :karmic:
:rofl:
That means you most be THIS Simon
Anyone else been getting 500 errors trying to access the forum, or, is it my w*rk connection?
Not me. Is there anything other than a 500 error, ie any message? Is this on 'entry', ie at the index page, or when using a link within the forum?
I think this arguement about provision of service and responsibility is getting a bit out of hand. People may have their own viewpoint but going round throwing accusations and blame at different parties is not in the interest of anyone.
Simon_idnet, Simon, Si
:conf:
Quote from: Rik on Jan 29, 2008, 10:16:59
Not me. Is there anything other than a 500 error, ie any message? Is this on 'entry', ie at the index page, or when using a link within the forum?
It was about 10 minutes ago, for 5 minutes, on entering the site.
It said (I think) Error 500 contact Admin if problem continues.
I could access other sites.
Possibly the server has been re-booted - I'll keep an eye on it. If you have further problems, please let me know. :)
Great, I have something to do, it's a bit quiet here today, I'll sit pressing F5 every few seconds now ;D
Quote from: Malc on Jan 29, 2008, 10:15:24
Anyone else been getting 500 errors trying to access the forum, or, is it my w*rk connection?
I was a bit earlier this morning - seems back to normal now.
Quote from: madasahatter on Jan 29, 2008, 10:30:15
I was a bit earlier this morning - seems back to normal now.
Yep, I had about 10 minutes after posting above where I couldn't access the forum at all. I was worried it was me! Luckily I've come back to find I haven't posted the same entry 265 times....
I had the above fear at once stage after pressing "post" about 5 times
Support say that they haven't re-booted the server, so I'm really not sure what happened at this point. We'll just keep an eye on things.
If anyone has a problem, if you could do a screen grab and post it here, that would be very useful, thanks. :)
Quote from: Rik on Jan 29, 2008, 10:49:07
If anyone has a problem, if you could do a screen grab and post it here, that would be very useful, thanks. :)
Will do, although in my case there was nothing to grab - just wouldn't load up www.idnetters.co.uk at all (no other sites affected). Whatever it was, all fine here now.
Quote from: Si on Jan 29, 2008, 09:33:38
Number three'll be me, then! I KNEW it was wise not to go for a login with my full name in it. :) I've adopted a footer that should make things clearer.....
:lol: Another :karmic: from me, but I'm not sure if I'm THAT or the OTHER! (http://si6776.www.idnet.com/smileys/crazy4.gif)
From my pov, I certainly hope it's that. :evil:
;D
;D
You can't tell I'm in post-Pipex euphoria at all, can you....
Just a little. :)
You'll be pleased to know the feeling lasts.
Quote from: Si on Jan 29, 2008, 13:15:44
;D
You can't tell I'm in post-Pipex euphoria at all, can you....
I've been here 4 months and I still have nightmares
Just don't eat cheese before going to bed... ;D
Can't eat cheese unfortunatly, plays havoc with my IBS :'(
Quote from: Rik on Jan 29, 2008, 13:26:03
Just don't eat cheese before going to bed... ;D
I'll brie careful not to....
:grn:
I think you're going to fit in just fine around here, Simon. ;D
Quote from: Si on Jan 29, 2008, 13:30:20
I'll brie careful not to....
An old master already
Quote from: AndyG on Jan 29, 2008, 01:00:13
Simon. Thank you for you response. I agree with everything you say and I also have great faith in the integrity of IDNET. I wouldn't have introduced several of my friends and relatives if I didn't.
I fully understand that you cannot be held responsible for anything that goes wrong within the BT system at a technical level and appreciate the problems of dealing with the BT monolith. I just seemed to me that people (me included) were being criticised for reporting a problem that turned out to be in the BT part of the service.
Andy
Andy, Sorry if you thought that I / we were picking on you, I was not. You had a problem with your internet and raised it on here. I have reread your postings and my opinion now is the same as it was then, you were being constructive and pointing out that there was a problem with the service. That is all our rights as customers. But you were not the only one pointing out that there was a problem and two of the others were hitting out wildly at Idnet without thought that it might be BT, these were the ones that I objected to. You also followed up the postings when your service was back to normal, but you were alone in this as the others in the main did not post again.
I run my own business and would hate it if I was getting slagged off when it was not my fault.
:beer1: have a drink on me :thup:
Quote from: Si on Jan 29, 2008, 09:33:38
Number three'll be me, then! I KNEW it was wise not to go for a login with my full name in it. :) I've adopted a footer that should make things clearer.....
Si! ;D
Shouldn't that be Si, Si? ;D
Si! ............. Rik. :laugh:
<sigh>
;)
;D
Following on from the error 500 messages today, I've just had this
(http://i249.photobucket.com/albums/gg207/lanigall/idnetpostingerror.jpg)
while trying to post a message, hope it's useful.
Rik, I have the jpeg if you want me to email it to you. If so let me have your email address
Malc
Grabbed an on its way to support, Malc, thanks. I have a feeling I know what's going on now...
Rik
I have now deleted the image, you might want to edit or delete the above post, if you need it again PM me and I'll email it
Malc
Thanks, Malc, it's on my HD and with support. :)
UPDATE
Problem found and resolved.
Good news, wasn't the manic activity trying to get the 100,000 posts I hope
No, it was much more prosaic than that. :)
Good word - had to look that one up!