Im currently with tiscali for my broadband, phone and line rental and am looking to move away from them, but i want to migrate the bb first then the phone back to bt. does my line rental have to be with bt or not?
Hi Pup, :welc: and have a welcome karma!
I believe your line rental has to be with BT, but someone will be along to confirm that soon. :)
No the line doesnt have too i was with toucan bb and phone but just switch bb so yeah get ur mac code mate and get IDNET.
Sorry about that, post edited. (http://si6776.www.idnet.com/smileys/red-face.gif)
Thanx for the speedy replies!! ;D
I'm gonna be on to tiscali for a mac code asap and will be gracing the fresh pastures of idnetland ;D
Thanx again
PUP
Welcome, PUP. :welc:
There's quite a few users here that have migrated from Tiscali. You'll love the difference a decent ISP can make. We're looking forward to welcoming you to IDNet.
;D
I believe it has to be a bt line that your idnet service is provided on but i could well be wrong. A quick email or call to support will give the definative answer!
Thanks for the help every one, ive sent and email to confirm
;D ;D
You'll not regret it. I moved from Tiscali about 18 months ago - never had any problems. One of my mates also joined IDNet a few months ago, and he's been happy with them too.
Excellent service and speeds here, the best move you can make :welc:
Thanks for the warm welcome peeps, Phoned tiscali at 1745 is to request my mac code :laugh:
just gotta wait now :-\ :-\
Let's hope they don't keep you waiting for too long!
Quote from: pup on Jan 28, 2008, 19:44:01
Thanks for the warm welcome peeps, Phoned tiscali at 1745 is to request my mac code :laugh:
just gotta wait now :-\ :-\
How long are they going to make you wait? I don't see why they can't supply it almost immediately like decent ISPs do (actually, I've answered my own question; it's because they're not a decent ISP!). The ISP gets it almost immediately (perhaps up to half an hour) from BT's systems once they request it. Ah, the mysteries of a poor ISP... ::) ;D
Keep onto them, they (pipex who are tiscalli in disguise) "forgot" to do mine.
It took me 2 weeks to get it
Quote from: Sebby on Jan 28, 2008, 20:21:55
How long are they going to make you wait?
Ill keep you posted
::)
Quote from: Malc on Jan 28, 2008, 20:23:01
Keep onto them, they (pipex who are tiscalli in disguise) "forgot" to do mine.
It took me 2 weeks to get it
They also "forgot" to do a coleague's of mine. They soon did it when I got him to mention ofcom! He is also now happy on IDNet!
They also "forgot" to send mine, claiming, "this happens sometimes". Yeah right, and it wouldn't be to drag the start of the 30 day cancellation notice into the next payment cycle, would it?
Quote from: pup on Jan 28, 2008, 20:29:45
Ill keep you posted
::)
Just remember it's a requirement for them to provide it in five working days, and let them know you know that and will be complaining to Ofcom if needs be. It tends to help focus their mind - assuming they have one. ;D
Quote from: Rik on Jan 29, 2008, 00:38:03
Just remember it's a requirement for them to provide it in five working days, and let them know you know that and will be complaining to Ofcom if needs be. It tends to help focus their mind - assuming they have one. ;D
Thats what I did with Rik's advise, then I got it straight away.
When I got my mac from Tiscali to move to IDNet, I was holding on the phone for about 20 minutes before I got through to cancellations. Received the mac within about 10 minutes of the call though, so that was the best service that Tiscali ever provide me with!
Well ive got my mac code ;D ;D but now when i put my phone no. in on the idnet page it says i can only get 2meg when it said more than that before ??? ???
whats going on?
No idea, tbh. Give them a ring, 0800 0267237. Remember that the figure is only ever an estimate, though, they'll get your line going as fast as they can. If you can post your downstream attenuation, noise margin and sync speed, we can make a pretty fair guess at what that will be.
Quote from: Rik on Jan 29, 2008, 18:59:53
If you can post your downstream attenuation, noise margin and sync speed,
??? ummmm wot?? never mind ill sing up and worry about it later. it will still be faster than tiscali (mind you so would a dead hedgehog!)
As Rik says, it's only an estimate and can actually be a lot higher if your stats are good.
You can find out your line stats using this guide (http://www.kitz.co.uk/adsl/frogstats.htm). If you post them, one of us will be able to give you a pretty good idea of the sync and speed you'll achieve on Max. :)
Tiscali >:( I've never had so many arguments with anyone! you will be in heaven when you move!
Well iv just filled in the form :laugh: :laugh:
Cant wait.
:thup: :banana2:
Attenuation 20db
SnR 19db i think
sync speed (from the little computer icon on task bar is 5.2mbs (i have seen that at 7.8 during the 10 day stab period))
Direct debit confirmed and accepted :D
Nice one Pup - a great move you won't regret. :karmic:
Thanx, im jumping in my seat with excitement!!
(http://si6776.www.idnet.com/smileys/tiger.gif)
Quote from: pup on Jan 29, 2008, 19:25:31
Attenuation 20db
SnR 19db i think
sync speed (from the little computer icon on task bar is 5.2mbs (i have seen that at 7.8 during the 10 day stab period))
I think there may be a bit of confusion here.
Are you already on Max with Tiscali? It sounds like you are, in which case ignore what we said about telling you your likely sync rate! This is for users that are currently on a fixed-rate (e.g. 2Mb product) to estimate their likely rates on Max.
It's difficult to say for definite, but it looks like your target SNRM might have been pushed up. The problem with using a modem with Max is that each time you reboot the computer, the modem loses sync with the exchange, and will re-sync once you've booted. The exchange can see many re-syncs as a sign of instability, and so what it does is increase your target SNRM (basically, your router will sync as high as it can to achieve this target SNRM figure). The effect this is is to decrease your sync rate to give more stability.
It's difficult to tell whether this has happened as your SNRM figure is higher than the highest target SNRM (15dB), though there are reasons as to why this can happen.
If your SNRM is 19dB and you've currently got a sync rate of 5.2Mb, there's a lot of room for the sync to improve and I would've thought you can get full 8Mb sync, especially with an attenuation figure that good.
Okay, so it's all very well me blabbing on about this, but what does all this mean for you, I hear you say? I would recommend getting a router as they tend to work better with Max, plus you won't have this problem of lots of re-syncs. Also, if you stay connected (i.e. sync does not drop) for 14 days in a row, the exchange sees the line as stable and will actually reduce the target SNRM in 3dB increments, eventually getting back to the lowest setting (6dB). If I've understood your current setup correctly and you do indeed have a modem, it's unlikely that it'll remain connected for 14 days, so you'll always be in this position where you have a lower-than-possible sync rate, whereas a router should get you back on track.
Sync rate and speed are two very different things. Speed is obviously related to sync rate. With Tiscali, I doubt you're getting the full speed possible for your sync rate at any time, whereas with IDNet, you'll always achieve the maximum speed possible.
I hope this helps and makes at least some sense! :)
:karmic: help, Sebby!
Quote from: Sebby on Jan 29, 2008, 22:36:20
I hope this helps and makes at least some sense! :)
I am already on tiscali Max (not for long though swapover day the 4th feb :laugh:)
but what you said does make sense. ;D
guess ill have to get a router.
Yep, it definitely makes sense to get a router on Max. When on a fixed-rate product, it doesn't matter how many times you re-sync; you know you're always going to get the same sync.
The 2Wire 2700HG and the SpeedTouch 585v6 are probably the best routers around at the moment.
Let us know how you get on. :)
Well according to my router log it reset the connection around 2:30 am is this morning :rofl: :rofl:.
sync rate 5952, just done speed test on thinkbroadband and d/l speed 1meg :conf:
glad to be away from tiscali anyway
So are you on IDNet now?
Do a BT speed test (http://www.speedtest.bt.com) and post the results please. Your profile is probably stuck at the moment, but it will update soon. :)
Yes, I was switched over at lunchtime on Friday with max sync and it took until Saturday afternoon for my profile to switch from 2000k to 7150k. Give it a little time.... ;)
Hi pup.
Can you post your downstream attenuation, snr noise margin and sync speed? If you could run a BT speedtest that would also be useful! :)
Quote from: Lance on Feb 04, 2008, 22:08:57
Can you post your downstream attenuation, snr noise margin and sync speed? If you could run a BT speedtest that would also be useful! :)
It'll just be the profile. He's sync'd at 5.9Mb. :)
Cheers guys
BT test not working.
thinkbroadband test
Date 04/02/08 22:12:26
Speed Down 975.01 Kbps ( 1 Mbps )
Speed Up 378.27 Kbps ( 0.4 Mbps )
Port 8095
Server 0.0.0.0
Link: http://www.thinkbroadband.com/speedtest/results/id/12021631006918029406.html
Namesco test
Download Speed: 596 kbps (74.5 KB/sec ) Upload Speed: 139 kbps (17.4 KB/sec )
Router stats
Uptime: 0 days, 19:01:11
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,952
Data Transferred (Sent/Received) [MB/MB]: 13.46 / 27.87
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 13.0 / 23.0
SN Margin (Up/Down) [dB]: 23.0 / 15.0
Quote from: Sebby on Feb 04, 2008, 22:14:42
It'll just be the profile. He's sync'd at 5.9Mb. :)
note to self: read posts more carefully!
Indeed you are right, Sebby. :-*
Quote from: Si on Feb 04, 2008, 22:08:33
Yes, I was switched over at lunchtime on Friday with max sync and it took until Saturday afternoon for my profile to switch from 2000k to 7150k. Give it a little time.... ;)
So I should just be patant and give it a while :thnks:
well im used to waiting............
...........used to be with tiscali :rofl:
Yup, me too (well, Pipex - same difference). It's not just a different world here, it's a different universe!
I've got a download from a UK site running at 770Kb a sec at the moment. I didn't believe such things could happen... 8)
If it's still "stuck" after three days give IDNet a call and they will sort it - it's what they advised me to do if I had any issues coming from Tiscali LLU, but as it was it sorted itself within 48 hours.
Cool, Thanx Si
Profiles can take up to 5 days to recover if you are a max to max migration. Hopefully it will be a bit quicker than that though!
Couldn't agree more, I'm a pipex escapee, and I used to get 10mb down at most in the evening, now, site permitting it's 762 every time.
ID are a class apart.
Quote from: pup on Feb 04, 2008, 22:16:05
BT test not working.
Keep trying, you'll get it to work eventually. It'll put everyone's mind at rest. :)
Quote from: Sebby on Feb 04, 2008, 22:32:27
Keep trying, you'll get it to work eventually. It'll put everyone's mind at rest. :)
ill try the test again tue or wed, trying to do 3 things at onec here....
My pc can multitask but i cant (im a bloke after all) :hehe: ((thought id say that before any of the ladies on here)) ;)
:lol:
Quote from: pup on Feb 04, 2008, 22:52:38
ill try the test again tue or wed, trying to do 3 things at onec here....
Okay. :)
I just wanted to prove that it's the profile and not IDNet, but maybe you know that already. :)
Quote from: Sebby on Feb 04, 2008, 23:03:08
Okay. :)
I just wanted to prove that it's the profile and not IDNet, but maybe you know that already. :)
from what ive read in this forum i do :hehe:
We can all blame BT for profiles. They are only there to take the load off their systems >:( >:(
Hmmmmm maybe im being impatent but my speed doesnt seem to improved much, if at all. The bt test wont work. Maybe im just tired after workin late last night. :'( :'(
(http://www.speedtest.net/result/230886569.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/230888664.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/230889494.png) (http://www.speedtest.net)
Date 05/02/08 20:48:09
Speed Down 961.52 Kbps ( 0.9 Mbps )
Speed Up 378.14 Kbps ( 0.4 Mbps )
Port 8095
Server 0.0.0.0
Link: http://www.thinkbroadband.com/speedtest/results/id/120224444414075230798.html
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,952
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 13.0 / 23.0
SN Margin (Up/Down) [dB]: 23.0 / 15.0
Hmmmmm maybe im being impatent but my speed doesnt seem to improved much, if at all. The bt test wont work. Maybe im just tired after workin late last night.
You must keep trying the BT speed tester so we can make sure this is a profile issue (which I'm 99.9% sure it is). Does it keep saying it's busy?
yes, thought once it said something like "cannot get all connection detail for phone number, contact isp"
im sure it will be ok
Keep trying, honestly. :)
Quote from: Sebby on Feb 05, 2008, 21:34:28
Keep trying, honestly. :)
Will Do, would it be better if i didnt use the firefox 3 beta to do the test? its crashed a few times tonight
Whenever it works for me it has always been using IE, rather than any version of Firefox...
I have got it to work in Firefox, but IE may be better. :)
Most people get it to work eventually in IE, but often struggle with Firefox. Unfortunately, only the BT speedtest can confirm your profile.
I still hope that one day, IDNet will find a way to get it displayed in our control panel like Entanet do, but that's another story (and has already been discussed in the past). ;)
It would certainly make life much easier :P
SUCCESS :yes: got the bt test to work finally ::)
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5952 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1870 kbps
So I take it that I'm waiting for my profile to update?
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,952
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 13.0 / 23.0
SN Margin (Up/Down) [dB]: 23.0 / 15.0
Congratulations! :karmic:
The profile is wrong, as I suspected. You should be on a 5000k profile, so just give it a few more days. :)
It looks like your target SNRM is also set at 15dB. I get confused with everyone's setups here! I think you still have a modem, which accounts for why this is the case (lots of re-syncs are seen as instability by the exchange, and it pushes up this figure to cause you to sync lower, which is supposed to make the line more stable). Of course, your line isn't unstable, just the exchange sees it this way. If you do get a router, try and leave it sync'd for 14 or more days at a time. Each time you re-sync after a 14 day period of sync, this figure should drop by 3dB, until eventually it reaches it's lowest and default value of 6dB. All being well, you'll reach this and should have full sync of 8,128k and a 7,150k profile. :)
Quote from: Sebby on Feb 06, 2008, 00:43:53
The profile is wrong, as I suspected. You should be on a 5000k profile, so just give it a few more days. :)
OK :sigh: :thnks: :thup:
Hi Pup
It's a classic migration issue. As Sebby says, give it a few days, but if it's still stuck on Friday, have a word with IDNet.
Quote from: Rik on Feb 06, 2008, 00:46:15
Hi Pup
It's a classic migration issue. As Sebby says, give it a few days, but if it's still stuck on Friday, have a word with IDNet.
Cheers I appreciate that :beer1:
I just edited my post with some more information about your stats (I managed to miss those first time) so you might find this useful. :)
Glad you finally managed to get the speedtest to run, pup!
Quote from: Lance on Feb 06, 2008, 23:25:30
Glad you finally managed to get the speedtest to run, pup!
yeah took a while, just tried it again an it worked first time ::) had to dust of ie6 to do it. profile still low 2000kbps ill keep an eye on it :ty:
Remind me, when did you migrate?
It shouldn't be much longer for the profile to move. Given that it's only been 2 days, it's reasonable for it not to have updated yet.
idnet went live 230am ish monday 4th (thats when my router resync itself) so now it a waiting game for bt system to catch up :grn:
Indeed Sebby. Three days at least I would wait. Maybe have a word on Friday morning with support though, so you don't get stuck with it over the weekend :)
yeah itll be fine i know it. i was just like a kid on xmas morning, trying to play with a toy before its completly unwrapped :happy:
And who can blame you! When i first migrated here, I kept surfing just looking for stuff to download!
lol pup i know the feeling :P
:sigh: wait 3-5 days for profile to recover, wait 14 days to resync router to improve margin (used have dsl modem), then another 14 days to resync again :sigh:
:rant2: I want it now daddy! :whistle:
:rofl:
Its took me about 10 days m8 now look at my connection cant fault it dl @ 750 kbs on some dl sites best move i ever made comeing to idnet .
i know it will be fine, just glad to be away from tiscali
:flamethrower: tiscali
Right im off t bed, night peeps
:yawn:
:happy: :happy: :happy:
Yahooooooo My profile has finally updated itself
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5792 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2908 kbps
My sync is a bit lower (proberly because my 3yr old decided to turn the router off yesterday, then 3hrs later the main RCD in the house tripped) :doh:
I notice that the actual throughput is a bit low, I notice that DeViTTo has a similar issue.
:hug: IDnet
(http://www.speedtest.net/result/232098595.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/232099064.png)[/URL (http://www.speedtest.net)
Could be noise, wrong MTU settings or just possibly a line fault. If we can get your stats from you, we can take a look at the most likely cause.
Could also be a BT exchange issue :)
Hmm, something's not quite right there. It could be errors leading to poor throughput, exchange congestion, MTU/RWIN problem, or just some other problem on the line. If you post your stats, it'll help us diagnose further. :)
Can't remember, are you a Speedtouch expert, Sebby. I'm trying to find how to set MTU - and failing dismally. :(
It has to be done via the CLI, Rik.
Telnet into the router and login.
Then, type:
ip ifconfig intf=LocalNetwork mtu=xxxx
And finally:
saveall
Thanks Sebby!
Pleasure. :)
Just to mention that, IIRC, it's set at 1500 by default. Really there's no reason to change it on the router; it's better to do it within Windows. :)
Thanks, Sebby. I was just starting on the CLI manual. :)
You'd have been reading that all night, Rik. It's pretty hefty, IIRC. :laugh:
You are so right...
I don't know about you, but I find CLI manuals quite complex. I generally understand what it's going on about, but finding the command you need is often tough.
That was exactly where I was struggling - and the index wasn't helping. I was about to hit Google if you hadn't appeared.
I'm glad I managed to make myself useful, in that case. :)
You always do. :)
You'll make me blush... :D
I'll do my best. :)
Thanx seb and Rik, ill post stats tonight (sat) the kids kicked me off comp last night :mad:
Quote from: Sebby on Feb 09, 2008, 01:00:03
Pleasure. :)
Just to mention that, IIRC, it's set at 1500 by default. Really there's no reason to change it on the router; it's better to do it within Windows. :)
I just thought id check the router mtu as it was a b grade. i done the ping test and that came out at 1430, so that makes it 1458 with "the 28" yes?
did a speed test at 730am and its better
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5824 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4631 kbps
so im wondering if its exchange congestion
It could well be exchange congestion, pup.
An MTU of 1458 is quite a common setting, but set it in Windows, leaving the router at 1500 :)
Quote from: pup on Feb 09, 2008, 07:36:51
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5824 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4631 kbps
The profile is correct for the sync speed, Pup, and the throughput is not far off what you should expect from the profile, so any slowing is almost certainly an exchange problem or, just possibly, an increase in noise (and, therefore, re-sends) because of increased cross-talk at busy times.
Quote from: pup on Feb 09, 2008, 07:35:06
I just thought id check the router mtu as it was a b grade. i done the ping test and that came out at 1430, so that makes it 1458 with "the 28" yes?
Correct. :)
Quote from: pup on Feb 09, 2008, 07:36:51
did a speed test at 730am and its better
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5824 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4631 kbps
so im wondering if its exchange congestion
That's pretty good, and not at all far off the fastest speed achievable.
cool im happier now ;) ill have to fiddle with rwin, its set to 75060 at the moment. and if i can manage to stay synced for 14 days with out my 3yr old turning it off hopefully that will improve as well!
how do i telnet into the speedtouch 585 router?
From the manual:
To start a Telnet
session
Proceed as follows:
1 Open a telnet application.
2 Connect to your SpeedTouch™.
3 Enter your SpeedTouch™ security user name and password.
As soon as you have opened a session to the CLI, the SpeedTouch™ banner is
displayed, followed by the CLI prompt
You can use the Command Prompt window.
In Microsoft Windows XP for instance:
1 On the Windows taskbar, click Start.
2 Select (All) Programs > Accessories > Command Prompt.
In the Command Prompt window:
At the prompt, type telnet followed by the IP address of your
SpeedTouch™ (192.168.1.254 by default).
The default user is 'Administrator' and the default password is blank.
cheers im suprised that your not fed up with all my silly questions :lol: :karmic:
No problems, Pup. The only thing is, I've never used a Speedtouch myself, so all I can do is look at the manual and hope I find the right bit. If Sebby sees this, I'm sure he'll correct any misleading information I may have given you. :)
ive just tried it and it seems to have worked
Result. :) :yes: