IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Steve on Mar 29, 2008, 14:55:16

Title: Customer login
Post by: Steve on Mar 29, 2008, 14:55:16
Anyone else got a problem with idnet customer login and/or rss feed at the moment. Obviously I have.
Title: Re: Customer login
Post by: Rik on Mar 29, 2008, 14:56:14
I haven't tested, Steve, but as we've got problems with the forum and email, I'm thinking a router may be acting up, so that would take the main site out too. :( IDNet are aware.
Title: Re: Customer login
Post by: Sebby on Mar 29, 2008, 17:59:28
Working fine now, so it would seem it was all related. :)
Title: Re: Customer login
Post by: Rik on Mar 29, 2008, 18:01:05
It was, Steve. A switch failed at Telecity, and cut off access to a chunk of the internal IDNet network, of which we are part.
Title: Re: Customer login
Post by: D-Dan on Mar 29, 2008, 18:14:02
They've had some problems at IDNet today - a switch went down. After trying the obvious when my net connection dies (changed router - checked canling etc) I called out of hours support - and as always - IDNet support was amazing.

I got the call back in less than 5 minutes - and it seems to be fixed.

This is all in the last 15 minutes.

Kudos to IDNet once again - now - how do I give THEM a karma?

As an aside, Computer Shopper mag is running an ISP satisfaction survey at http://www.realbroadbandspeed.co.uk/ It only takes a couple of minutes to fill in. I already did - and gave them top marks.

Oh - a word of warning - last page of the survey - is tick NOT to receive info etc. It's opt out - not opt in.

Steve

Edit - a Speedtest.net result is required - I've seen a couple of pretty unbelievable ones posted here this week - maybe they will do :)
Title: Re: Customer login
Post by: Rik on Mar 29, 2008, 18:19:41
Quote from: D-Dan on Mar 29, 2008, 18:14:02
Kudos to IDNet once again - now - how do I give THEM a karma?

Look for a post by Simon and award a karma as normal.

Here (http://www.idnetters.co.uk/forums/index.php?topic=6882.msg134311#msg134311) for example. :)
Title: Re: Customer login
Post by: D-Dan on Mar 29, 2008, 18:21:14
I never thought of that ;)

Done
Title: Re: Customer login
Post by: Rik on Mar 29, 2008, 18:26:29
 ;D :thumb:
Title: Re: Customer login
Post by: Simon on Mar 29, 2008, 20:21:05
Quote from: Rik on Mar 29, 2008, 18:19:41
Look for a post by Simon and award a karma as normal.

Here (http://www.idnetters.co.uk/forums/index.php?topic=6882.msg134311#msg134311) for example. :)

I will, of course, accept any kudos and karmas going, but you really should be looking for Simon_idnet, as in Rik's link.  ;)
Title: Re: Customer login
Post by: Rik on Mar 29, 2008, 20:22:17
 :tongue: :tongue: :tongue: :tongue: I can see I need to change my name. :)
Title: Re: Customer login
Post by: Simon on Mar 29, 2008, 20:52:38
Want some suggestions?   >:D ;D
Title: Re: Customer login
Post by: Rik on Mar 30, 2008, 09:12:33
I get them frequently.  ;D
Title: Re: Customer login
Post by: D-Dan on Mar 30, 2008, 09:35:31
Quote from: Simon on Mar 29, 2008, 20:21:05
I will, of course, accept any kudos and karmas going, but you really should be looking for Simon_idnet, as in Rik's link.  ;)

Yeah - I spotted that - but I got the right one :)