As a diversion from the email disaster may I introduce problems I've been having with my newly-acquired internet radio, a Roberts WM-202?
Now I don't expect that any IDNetters actually own it - indeed for all the assistance I've been getting on the DigitalSpy Radio forum (where I appear as Limden) it feels as though I'm the only purchaser in the UK so far - but I think my problems are centered on the wireless network - or perhaps its absence - and here maybe someone could help.
The WM-202 has four operating modes:-
FM radio - works perfectly
DAB radio - works perfectly
Internet radio - works perfectly, so the WM-202 must be linked to my router, a SpeedTouch 585v6.
Media Player - which enables the radio to play audio files stored on the computer. There are two file access methods : via Windows Shares and via a UPnP server for which purpose Windows Media Player 11 is recommended. I have followed the manual's instructions diligently but neither now work (the Windows Shares method worked briefly yesterday, I added more files to the Shared Files folder, went off to try the UPnP method which has never shown any sign of working and now the Windows Shares method fails too), the radio unhelpfully displays "<Empty>" or "Network error".
I use Windows XP SP2. I've uninstalled ZoneAlarm and the XP firewall is on its default settings, disabling it doesn't help. My laptop obviously connects OK to the router or I couldn't be posting this. I've been through the Network Setup Wizard routine umpteen times. The router's pages say that UPnP is enabled. I've sought help from Roberts Radio but they simply lead me again through the set-up routine already clearly described in their manual and it doesn't work! :mad:
Can some kind soul suggest something new to try please?
Some suggestions ,can you get wmp11 to connect to any other devices i.e xbox 360 / ps3 or even pc to laptop?
I use twonky as UPNP media server it may well work although the roberts is not a supported client,its free for a month, to be found at http://www.twonkyvision.de/ (http://www.twonkyvision.de/)Other UPNP mediaservers are simplecenter and tversity
Also this articlehttp://support.microsoft.com/kb/886257 (http://support.microsoft.com/kb/886257)
Thanks but alas, I don't have any other devices, nor another computer.
WMP11 is what Roberts recommend and what I have installed. Somehow I don't think this can be at the root of my problem. Seems to me that although both the laptop and the WM-202 connect separately to the router I have failed to set up a wireless network correctly but I have run out of ideas....
Normally if UPNP is set up in windows xp and media sharing enabled in wmp and you turn on a networked 360/ps3 or upnp DMP a taskbar prompt will ask you if you wish to share/ add this device.
Aahh! Remind me, correction tell me, HOW to set up UPnP in Windows XP. Maybe this is it :conf:
I'm sure I've enabled media sharing in WMP
Hi Dudwell,
This might help: http://www.microsoft.com/windowsxp/using/setup/expert/crawford_02july22.mspx
It should be on by default However Method 2: Use My Network Places
You can use My Network Places to install the UPnP UI components and to open the required Windows Firewall ports. To do this, follow these steps:
1. Click Start, and then click Control Panel.
2. Click Network and Internet Connections.
3. Under See Also, click My Network Places.
4. Under Network Tasks, click Show icons for networked UPnP devices.
5. You receive the following message:
To help protect your computer, Windows Firewall has blocked the UPnP device software from receiving information from the network. This information is necessary for displaying the icons.
Do you want to open the Windows Firewall port settings so the software can detect networked UPnP devices? If you click No, the icons will not be displayed
If you click No, the icons will not be displayed, the UPnP UI components are not installed, and the installation program quits.
If you click Yes, the UPnP UI components are installed and the UPnP framework firewall exception is enabled.
First check it's installed (I believe it is by default):
Control Panel > Add/Remove Programs > Add/Remove Windows Components
It's under Networking Services (the top one - "Internet Gateway Device Discovery and Control Client").
Next, change the firewall settings:
Control Panel > Windows Firewall > Exceptions
Then tick "UPnP Framework". :)
Thanks Simon and Sebby , I just wonder whether another media server maybe more successful? Obviously I am biased towards twonky
Sebby, yes it's evidently installed and UPnP Framework is already ticked in the firewall settings.
Stevethegas, yes I can see icons of folders I hoped to stream.
Simon, it's getting late and I'll need a clearer mind to grapple with anything published by Microsoft!
Thanks to you all for your efforts. I'll return to the struggle tomorrow, Mrs Dudwell permitting....
(http://pc-pals.com/pics/smileys/goodnight.gif)
What router is it? Does it definitely support UPnP?
If upnp is functioning correctly in xp sp2 it will normally show your router(UPNP compatible) as a UPNP device. I may well be incorrect but if you choose not to display that icon it disables UPNP.
Sebby, router is SpeedTouch 585v6. I delved into its webpages and found UPnP "enabled". Does that help with stevethegas's point?
Have to leave this for the present, pressure from you-know-who ;)
It sounds like it should be working, but that's often the case. ::) :)
But apparently the sound is very very quiet. ;D
It's not quiet, Rik, it's silent. :laugh:
Sufficiently quiet amounts to silent to the human ear. ;)
Well I'm back! Solved a minor problem: adding stations which aren't in the database. It seems that the URL which appears in the browser's address bar as the station plays is not necessarily OK. I obtained the correct version from a station "owner" himself and it is working as I type :fingers:
But I still can't stream audio files from the laptop to the radio. Any fresh ideas?
I've now read the Microsoft article advocated by Simon (above) and I've gone through the procedure it describes "Enabling the UPnP User Interface". No icon for a UPnp device shows up in "My Network Places" merely a few icons of folders I've been trying to stream to the radio.
I've switched everything off, performed "Factory Reset" and started afresh. Also I've tried briefly disabling the XP firewall and also the router's firewall. Nothing makes any difference.
I'm beginning to think the unit must be faulty though it works perfectly in the FM radio, DAB radio and Internet radio modes. Any views before I return it on Tuesday?
Could you just forward the port manually instead?
Sorry I cant add anthing further to help but I repeat I can see my speedtouch585v6 as UPNP in xp sp2 and I believe you cant? So I still question whether the radio is at fault. :(
Sebby, I have never gone near port-forwarding, don't know what it means much less how to do it. Sorry!
Stevethegas, I'm not seeing the SpeedTouch as an icon in "My Network Places" if that's what you are asking?
www.portforward.com will show you what you need to do
It achieves the same a UPnP in that it forwards a particular port to a device. UPnP does this but automatically.
It's quite easy on the SpeedTouch, but I don't own one anymore so couldn't give you directions, but someone else could, I'm sure. You need to know the port that needs to be forwarded (probably in the manual for the radio), and that's about it. You will then just forward this port to the radio device.
Quote from: dudwell on Jul 06, 2008, 14:35:57
Sebby, I have never gone near port-forwarding, don't know what it means much less how to do it. Sorry!
Stevethegas, I'm not seeing the SpeedTouch as an icon in "My Network Places" if that's what you are asking?
Yes
Which firmware version are you using on the speedtouch 585v6?is it the latest? 6.2 I think
Thanks Glenn and Sebby. I'm rapidly getting out of my depth here!
I'm taking the liberty of copying part of the manual's troubleshooting guide - the more "techie" part - in case anyone can spot something relevant. It's the only place there's mention of ports:-
3. Check that your network's firewall is not blocking any outgoing ports.
As a minimum, the radio needs access to UDP and TCP ports 80 and
123. Port 53 may be required for DNS. Some Internet radio services
may require additional ports to be open. The use of Windows Shares
requires access to UDP and TCP ports 135 - 139 and 445. Windows
Media Player 11 will allocate a port number for UPnP media sharing
and will configure Microsoft's Windows built-in firewall appropriately.
Other firewall software may require configuration for UPnP or to allow
particular IP addresses to have trusted access.
4. Check that your access point does not restrict connections to particular
MAC addresses (sometimes called MAC address filtering).
4. Check that your access point does not restrict connections to particular
MAC addresses (sometimes called MAC address filtering).
You can view the radio's MAC address using the menu items 'Main
Menu' -> 'System setup' -> 'Internet setup' -> 'View settings' -> 'MAC
address'. Note that the WM-202 radio has both wired and wireless
MAC addresses. These are identical except for the first octet.
A wireless MAC address will typically be of the form
00:13:E0:xx:xx:xx
A wired MAC address will typically be of the form
02:13:E0:xx:xx:xx
Remember: the internet radio mode works perfectly. It's the media-sharing mode that doesn't.
Stevethegas: its 6.2.29.2 and the SpeedTouch is one of those Tiscali pre-configured things. Could the so-and-so's have planted a delayed action device in it? Only joking...
It's nothing as basic as needing to share the files across the network is it?
There are a few tips here http://www.digitalspy.co.uk/forums/showthread.php?t=804504 but sadly not for the media sharing issue.
It maybe worth watching that thread for an answer though
It looks like it's possible, dudwell, to port forward manually, though I suspect not everything is going to work. UPnP is the better solution. :(
Rik: I have the files in "Shared Documents"
Glenn: Yes, the DigitalSpy discussion on problems is all centered on me! I'm Limden on there but have got nowhere fast. Curious that I've never met (in cyberspace) anyone who has actually bought one of these things.
Quote from: dudwell on Jul 06, 2008, 15:39:36
Rik: I have the files in "Shared Documents"
Have you tried copying them to a different folder and then sharing that?
Rik: No joy again "Network Error".
I'll have to leave this for now, Mrs D is growing tetchy.
Odd. Bring it round and we'll have a go 'hands on'. ;)
Quote from: dudwell on Jul 06, 2008, 15:39:36
Rik: I have the files in "Shared Documents"
From the manual
"Setting up your Windows PC to allow the radio to access your audio files
via Windows Shares. If you wish to use UPnP, please turn to page 32.
1. Please ensure that your PC is accessible on the same network as
your Internet radio. Then, using Windows Explorer, locate the folder
where your audio files are stored.
2. Right click on the folder.
3. Select 'Properties'.
4. Click on 'Sharing'.
5. Select 'Share this folder on the network' and 'Allow network users to
change my files'.
Please note, it is recommended that you do not try to make your 'My
Documents' or any of its sub-folders (e.g. 'My Music') accessible as
shares. This is because of the way that these special folders are managed
within Windows.In some cases, especially if you are have a Windows PC using thirdparty
security software (not supplied by Microsoft) it may be necessary
to configure your computer's firewall software and / or network settings
to permit file sharing. If this is necessary please refer to your computers
software documentation for further information."
I would think the above applies to any Windows default folders including Shared Documents
No Rik, you're welcome to come round here but just hang on for a bit while I locate the red carpet. I'm sure it's in the loft somewhere..... :)
Glenn, I've noticed the manual's recommendation which you highlighted and I've worried about it. I've been collecting music files for years now and, of course, I've put them into sub-folders of "My Music". Would anyone do anything else? Where would you put them? But I've since removed a sample to another folder in another disk partition and made that "shareable". It didn't help.
After days of brooding over this problem I'm having an idea which may be daft. Perhaps I haven't established a proper "network" at all. The radio doesn't show in "My Network Places". The radio communicates with the router, otherwise internet radio wouldn't work. The laptop communicates with the router, otherwise I couldn't see web pages, email, post on message boards... But the radio and laptop aren't communicating with each other.
Now once upon a time, for reasons I can't recall, someone, it may even have been Rik, advised me to change a channel. Was it on the laptop or the router or both? Naturally I did as suggested and whatever the problem was, it was solved. Is it conceivable that the laptop is on one channel, the radio on another? How, where, do I check?
Apologies if this is quite silly.
I think the best thing to do would be to call Roberts Technical Helpline :- 020 8758 0338 during the day tomorrow if you can be near the radio/PC
Network places should show the upnp router see below and other networked upnp devices
[attachment deleted by admin]
You only need change channel on the router, and then everything that connects to it changes automatically.
Quote from: dudwell on Jul 06, 2008, 19:43:44
Would anyone do anything else? Where would you put them?
I would, I never put files where MS tell me if I can avoid it. ;)
Seriously though Rik, where would you put music files?
No icons visible in My Network Places for either radio or router, just some for a few folders I was hoping to stream. Doesn't seem right? And before someone asks, I haven't clicked on "Hide icons for networked UPnP devices".
Roberts Technical Helpline always busy. Could this be a sign? ???
I keep all my data files on E:, old habit of mine, apps go on D: and only the system goes on C:.
Is there are website or email service from Roberts?
I'm hoping for a reply to my latest email plea to Roberts. But I can't help feeling there's some silly wrong with my network.
There may be, but I'd suggest that, in that case, their instructions need beefing up.
Isn't there something wrong even without the radio becoming involved at all? No icon for the router appears in My Network Places and apparently it should do. Maybe if we could focus down on just this single point?
Sorry to go on and on about this, I'm becoming more than a little obsessed. But tomorrow would be a convenient day to return the radio yet I don't really want to. It's a classy item and I like it.
Sorry I can't be of more help, Dudwell, but just to say, I don't have an icon for my router in My Network Places, but I have one for the LAN in Network Connections. My router is connected via Ethernet.
Thanks Simon. I too have an icon for the LAN in Network Connections. No sign of the radio in Network Connections - should there be?.
Icons for both computer and radio can be found in the router's pages.
Also in the router's pages, under Toolbox>Game & Application Sharing, I find "Use UPnP Yes". I was surprised also to find WM-202 (ie the radio) in a long list of games titles, I clicked on it hopefully and assigned it (whatever that means) - but to no avail.
I tried coupling up laptop and router via Ethernet then running through the Network Setup Wizard. Still no icon in My Network Places, still "Network error" from radio.
Just received this from Roberts Chief Engineer:-
If you are not even seeing the PC then – I am afraid it's a firewall problem – you will have to disable this – both Windows and other Internet security (such as Norton) – then try connecting – either that or the settings for the router are prohibiting traffic between the two – if the router is to blame – then your network provider will have to help you sort the issue.
He hasn't quite taken my point that I have only the Windows XP firewall on the computer and that disabling it made no difference.
I've also tried disabling the router's firewall, again no joy.
Somehow I think it would not be a good idea to trouble IDNet itself with this problem. I'm sure they have enough on their plate concerning email :)
Again, I probably won't be able to be of much help, but I'm curious - how is the radio connected to the router? Is it just a straightforward wireless connection, or am I on a different planet with this? If it is a wireless connection, have you run the Windows Wireless Network wizard?
I found this http://www.bitwiseim.com/wiki/index.php?title=Using_UPnP_on_Windows_XP (http://www.bitwiseim.com/wiki/index.php?title=Using_UPnP_on_Windows_XP) if you look at enabling UPNP in windows xp further down the page. Hope its helpful, confirms about displaying the router icon
Simon, the manual says Connectivity WiFi 802.11b and 802.11g supported with WEP and WPA/WPA2 encryption
I'm no expert but that looks pretty standard to me? I've studied the Wireless Network Setup wizard but I've held back from going through it again. I'm uncertain what choices to make. For example I don't have a USB flash drive (though I suppose my USB external hard drive would do?) or if I go about things manually how could I enter settings into the radio?
Anyway the radio is connected wirelessly to the router or it wouldn't play internet radio....
Stevethegas, that makes daunting reading. Isn't the bit about blaming solar flares depressing? I'll blame the Tiscali infestation of my router instead. I tried to put into practice what I could, finding most of the settings to be already correct and making one change only: somewhere I changed something from "manual" to "automatic" (sorry to be so vague but I'm crumbling). Powered everything down, re-booted everything. No joy.
Time for a break I think.
I agree, if 'net radio is workig, how can it be a firewall issue. To my mind, it has to be something to do with sharing or the software doing the streaming. Unfortunaely, as I don't do it, I can't think of any practical tests. :(
Quote from: dudwell on Jul 06, 2008, 15:18:59
Thanks Glenn and Sebby. I'm rapidly getting out of my depth here!
I'm taking the liberty of copying part of the manual's troubleshooting guide - the more "techie" part - in case anyone can spot something relevant. It's the only place there's mention of ports:-
3. Check that your network's firewall is not blocking any outgoing ports.
As a minimum, the radio needs access to UDP and TCP ports 80 and
123. Port 53 may be required for DNS. Some Internet radio services
may require additional ports to be open. The use of Windows Shares
requires access to UDP and TCP ports 135 - 139 and 445. Windows
Media Player 11 will allocate a port number for UPnP media sharing
and will configure Microsoft's Windows built-in firewall appropriately.
Other firewall software may require configuration for UPnP or to allow
particular IP addresses to have trusted access.
4. Check that your access point does not restrict connections to particular
MAC addresses (sometimes called MAC address filtering).
4. Check that your access point does not restrict connections to particular
MAC addresses (sometimes called MAC address filtering).
You can view the radio's MAC address using the menu items 'Main
Menu' -> 'System setup' -> 'Internet setup' -> 'View settings' -> 'MAC
address'. Note that the WM-202 radio has both wired and wireless
MAC addresses. These are identical except for the first octet.
A wireless MAC address will typically be of the form
00:13:E0:xx:xx:xx
A wired MAC address will typically be of the form
02:13:E0:xx:xx:xx
Remember: the internet radio mode works perfectly. It's the media-sharing mode that doesn't.
Stevethegas: its 6.2.29.2 and the SpeedTouch is one of those Tiscali pre-configured things. Could the so-and-so's have planted a delayed action device in it? Only joking...
The ports highlighted above may need to be opened on both the firewall and the router
You managed to change something from manual to automatic I presume that was the SSDP discovery service? Did the service then start? It did say it can take a little time before UPNP devices are discovered that must be the black magic bit.
Glenn, thank you, I'll try to figure out the bit you highlighted in red tomorrow but actually I'm more interested in the UPnP method which, it appears, ought to be taken care of by WMP 11.
stevethegas, yes I think it must have been the service you mention. I didn't notice anything starting. A long time has passed and nothing has changed.
Now a surprise: the least "techie" person you could imagine, Mrs Dudwell, made a suggestion. The two lines of communication which are working - laptop to router, radio to router - are meeting in the router but not joining up properly. Maybe the router isn't OK, it was after all a cheapy (SpeedTouch 585 v6 off eBay which turned out to be Tiscali pre-configured). Why don't I buy another router, a respectable one this time?
Not a bad idea? Useful to have a spare anyway. What should I get? I quite like the SpeedTouch actually. v6 or v7? It's only 580 metres to the exchange.
Recent BT speed test:-
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4719 kbps
I'd suggest a 585 v6 or a Netgear DG834G v4.
Thanks Rik. Sticking with the 585 v6. It may even come with instructions this time :fingers: I'll leave you and all the other helpful IDNetters in peace...... at least until I've tried it.
You should be able to download the manual for the current router
Yes Glenn, thank you, but the 585 manual is curiously unhelpful for actually setting the thing up. I managed it eventually and no doubt it will seem easier next time.
If you think that one is unhelpful try the Command Line Interface manual absolutely double Dutch, to me at any rate
Somewhere I have the instructions for getting rid of tiscali on that router, if you need them I will try and find them
Thank you Steve but the plan is to make the old 585 a spare. If the new one turns out to be Tiscalified I shall be very cross as it's about double the price.
As an aside cant see why anybody would want UPNP and portforward with Tiscali, they will have blocked the ports at their end anyway. ;D
Best of luck with this one. Incidentally, can the Tiscali-branded ones not be flashed with generic firmware using the SpeedTouch updater tool?
Just a couple of quick questions - because I'm not doing anything serious until my new router arrives ( and it was supposed to come yesterday):-
1. Am I right in suspecting that Tiscali (and doubtless other ISPs) smuggle mysterious changes deep into the routers they pre-configure for their customers?
2. If I've uninstalled ZoneAlarm and (temporarily) disabled the XP firewall and I still don't get media sharing to work then it can't be a firewall problem, can it?
By the way I've succeeded in pinging the radio from the laptop (why didn't I think of that before?) so there is laptop to radio connectivity.
Another question below the UPNP tickbox on the 585v6 there is a box for extended security. mine is unticked.
Mine's unticked too Steve.
dudwell, I have found a UPNP test program http://www.junegillespie.plus.com/UPnPTest.exe running on mine every thing comes out as passed, interested to see if you get the same.
Should you fail any of the 8 tests there is a link provided to a possible solution
I think the Tiscali firmware is the same but the default template is modified
Unsure whether zone alarm uninstalls without issue.
Very interesting Steve, thank you. Results:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - FAILED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - FAILED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.64 - FAILED
TEST 8 - Get External IP Address - FAILED
No time to investigate further at the moment. I'm supposed to be gardening! I'll return to this later.
Nice find, Steve. :thumb: :karmic:
I'm progressing!:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.64 - FAILED
TEST 8 - Get External IP Address - FAILED
But now another quandary. While doing the above, my new SpeedTouch 585 arrived at last and they've given me a free upgrade to v7. No sign of Tiscali anywhere. Now do I continue to struggle to pass tests 7 and 8 or do I switch to the new one? Well I think I've decided to do the latter unless someone quickly advises otherwise.
"I may be gone for some time"
[Distant sound of sighs of relief]
I'd switch - it may solve the problem and give you a better speed at the same time. :)
Encouraging I suppose because we managed to get to the source of the problem. If you can pass test 7 by changing the router, sounds like test 8 will be ok also. If the new router fails to solve the problem at least the program link relating to further firewall issues etc may get you right in the end.Good luck.
Well I'm back with the new router up and running after a struggle. At Quick Start Guide step 5 the gateway's welcome screen is supposed to be automatically displayed after opening a web browser (I chose IE7). All I had was a blank screen. So I went to the address which opened the old router's pages. Success of a sort. I could go to "setup" and work forward from there. Obviously I now have an internet connection. BUT:-
1. The dreaded T word still appears, squashed, at the top right-hand corner of router pages!! Have I irredeemably contaminated my shiny new router?
2. The radio connects to internet radio again once I had changed the WPA key.
3. Pinging what the radio declares is its IP address doesn't work (times out).
4. Steve's brilliant find still reports "fail" for tests 7 and 8. I don't have any other firewall than Windows (and disabling that doesn't help). Never had Norton anything. Already have the optional networking components "Internet Gateway Device Discovery & Control Client" & "UPnP User Interface". UPnP is enabled in router.
5. Needless to say media sharing still doesn't work.
6. Head is splitting.
7. Mrs Dudwell is convinced I'm quite mad.
Giving up for today.
:karma: for effort, Dudwell! Sorry I can't help, but I'm sure someone will come up with a solution. :)
QuoteTEST 7 - Adapter #0 - 192.168.1.64 - FAILED
Said in ignorance really ......... could it be your 'adapter' causing the trouble (and the 'T'), rather than the router??
Mo
:)
192.168.1.64 is the first address in the DHCP pool, so that will be assigned to a PC or perhaps the radio?
Cant recall network connection type from laptop to router I am presuming wireless? If your laptop has a wired ethernet adaptor perhaps trying using that instead and rerun the tests.
Found another UPNP tester http://noeld.com/programs.asp?cat=dstools
MoHux, I think the "adapter" must be the laptop itself??
Steve, your latest UPnP tester looks just too daunting for me. If you don't mind I'll not go there just yet. Meanwhile I've tried:-
1. Connecting laptop to router by ethernet, just plugging in at both ends, that's all that's needed I think? Makes no difference to Gillespie test results:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.64 - FAILED
TEST 8 - Get External IP Address - FAILED
2. While still connected via ethernet, I additionally connected radio to router via ethernet, performed factory re-set on radio and followed instructions for setup in this mode (completely defeats object of having portable radio of course). Radio endlessly reported "Waiting for ethernet". Beginning to think radio faulty. Abandoned this tack, another factory reset, installed everything wirelessly again, internet radio mode again works OK.
3. Ping tests to 192.168.1.64 result <1ms. Pings to 192.168.1.2 (what the radio declares as its IP address) time out.
Thanks to all for your interest and patience (and for the karma Sebby).
It increasingly sounds like a faulty radio. :(
Thanks Rik. Time to give up I think.
My gloom is compounded by someone on DigitalSpy having bought one for significantly less than I paid. :(
Maybe trying for a refund then getting another one cheaper once I've regained strength, IF there are reports of happy purchasers.
You've probably checked this but I'll mention it anyway
START > Run > services.msc (press enter) > Check Windows Media Payer Network Sharing service status
Quote from: dudwell on Jul 11, 2008, 11:38:51
Thanks Rik. Time to give up I think.
My gloom is compounded by someone on DigitalSpy having bought one for significantly less than I paid. :(
Maybe trying for a refund then getting another one cheaper once I've regained strength, IF there are reports of happy purchasers.
Your rights under the Sale of Goods Act entitle you to a refund, you are not required to accept a repair or exchange. Also, in the first six months, it's for the retailer to prove that there isn't a fault, not for you to prove that there is.
Maybe, but until he can pass all the UPNP tests I will not be convinced.Something on the laptop surely must be conflicting with UPNP function. I would be dissapointed if 2 routers both know to support UPNP were faulty. I can use UPNP on my laptop wirelessly and share windows media with an xbox 360 and a PS3, my laptop passes all the UPNP tests and the router is listed under networks as a device,I am using vista but XP sp2/3 supports UPNP. My only thoughts are is it worth deleting the network connection and starting from scratch using the wizard,looking for remnants of any other software as programs/registry items,such as zonealarm which may be conflicting.
PS There is also a microsoft internet connection tool, which surprise,surprise I fail on the UPNP test
OK Steve, just one last-ditch attempt this afternoon. I've meanwhile tried CCleaner which removed an alarming amount of stuff. Do you mean the Microsoft Wireless Network Setup wizard?
Sorry I have not got xp on wireless but clutching at straws I suppose, setting up a new connection will ensure that ICS,windows firewall,file and printer sharing are all configured correctly.
Thanks Steve, and thanks Rik for the legal stuff.
Now I propose:-
1. Deleting wireless network.
2. A factory re-set of router (straightened paperclip into its rear).
3. Ignoring instructions packed with router and using Windows wizard instead to set up deliberately insecure wireless network (a neighbour's had one for months) because entering WPA code into radio every time I factory re-set it is clunky and wearisome.
4. Factory-reset of radio (yet again!).
5. Connecting radio to network.
6. Applying the Gillespie tests again and maybe :fingers: going on from there.
Any thoughts on this?
It'll be a minor miracle if I get back to the internet!
Anything else would be even more time consuming with no guarantee of success i.e fresh install of xp, by the way are you using SP2 or SP3?
Fresh install of XP sounds just too much to be contemplated. It's SP2, updated whenever Bill Gates tells me.
I'll have to leave this for several hours....
I only asked as here are reports around of SP3 causing repeated router crashes and UPNP to stop working.
I'm back after a struggle to get re-connected. Still no joy with media sharing though internet radio works as always. Tests 7 and 8 still fail. Think I really must give up this time, returning radio tomorrow.
Quote from: vitriol on Jul 11, 2008, 11:42:17
You've probably checked this but I'll mention it anyway
START > Run > services.msc (press enter) > Check Windows Media Payer Network Sharing service status
Sincere apologies vitriol for overlooking your suggestion earlier today. I was a bit stressed at the time! I get this result (it doesn't want to copy and paste):-
Windows Media Pla... Shares Win.... Started Automatic Network S...
Does that help?
that looks fine
do you have wmpnetwk.exe in your running processes list?
Yes it's there vitriol. I'm about to go out of the door in order to return radio!!
A quick update on the radio saga. I met with a blank refusal from the shop's two principals even to consider a refund or even an exchange unit. :mad: :mad: :mad: :mad:
More later.
How long have you had it?
Since July Ist. BTW I paid by credit card...
OK. Sale of Goods Act definitely applies, the goods are not fit for purpose if you can't make them work even with Roberts' help. Under the SoG, you are entitled to a refund, and if the radio cost more than £100 the credit card company is jointly and severally liable. I would suggest you contact the latter and ask for the payment to be placed in dispute and, at the same time, write to the shop, reminding them of their statutory obligations and giving notice that you will seek redress through the County Court unless they issue a refund within 7-14 days (you choose). Contact your local Trading Standards department and inform them of the retailer's breach - they will be interested and may take the case up on your behalf. Send all letters by Royal Mail's 'Signed for' service.
This site may help you. http://www.consumerdirect.gov.uk/
Thanks Rik, that looks absolutely clear and cogent. Thanks Noreen too.
I'll take time to read and reflect before posting again, though if any other IDNetters should have any thoughts of course I'd be delighted.
Sorry your having so much grief with this damn radio. I got in on the act today, my good lady decided we needed a new alarm clock so I bought a Revo Blik Radiostation . This works as described fm radio, dab, internet radio and yes media streaming via WMP or shared. I suppose I knew it would as I have no issues with UPNP on my network and think that is a key issue here, but with or without UPNP you should be able to see a shared folder provided you have not set a password on your shared folders. Upgrading to SP3 may solve the problem but obviously could have other side effects.
PS Could you try it on someone else's laptop or network
Just to be devil's advocate, would the retailer have any grounds for asking for proof that there is a fault with the radio? I wonder if it would be worth taking it into the shop, and saying, "Right, you make it work then".
I also wonder how specific the SoG act is when it comes to technicalities? I purchased a Sony Sat Nav from a well known high street retailer, and discovered that the battery was only lasting 40 minutes, when the book stated *up to* 2 hours. I exchanged it for another Sony, but a higher grade model, which they let me have at a discount. Now, as a sat nav, it works as it should do, but it also has bluetooth capability, and is supposed to be able to import the phone book from a mobile phone. I have a Sony Ericsson phone, so assumed this would be compatible, but after spending hours and hours on it, I was still unable to import the phone book from the phone to the sat nav. It was only after digging deep into the Sony website, that I discovered that only certain models, even of SE phones, are possible to import the phone book from, and my phone isn't one of them. Bearing in mind I can still make calls by using the phone, and the bluetooth feature works otherwise as it should, would the phone book issue alone be grounds for a refund? Nowhere in the instructions does it say that only certain phones are compatible with phone book importing, but it doesn't affect the operation of the device in any other way.
Your PS is an intriguing idea Steve. Unfortunately no-one I know has a laptop to try but there is an insecure wireless network round here and I did naughtily piggy-back on it once when there was a problem with broadband, just long enough to ascertain that the problem was at IDNet's end, not mine. I'm not sure how it will help exactly but tomorrow I'll try connecting both radio and laptop to this other network.......
I've not set a password on any shared folder. Incidentally another WM-202 owner, dickij on DigitalSpy, found that his problems with setting up media sharing were solved by changing the password on the radio itself from 'guest' to blank. Needless to say I tried this at once: it didn't help and I've reverted to 'guest'.
Simon: there's not a hope that the two in the shop, who said they were joint principals, would be able to make this work. I don't think they have entered the computer age. When I asked if they ever viewed internet message boards the answer was "No". It's just another Roberts radio to them. They've been advised by Roberts along the lines that because it works for internet radio it must be OK.
Steve: I connected radio and laptop to neighbour's network. Internet radio works, media sharing doesn't.
Did you try UPNP test on the other network? I suspect you get a fail for 7 and 8 although we dont know whether that network is UPNP enabled or not.Remind me which version of WMP are you using, I wonder if that other network has a laptop you could borrow? ;D Any thoughts on SP3 might be worth a google with regard your laptop see if any problems?
Quote from: Simon on Jul 12, 2008, 20:39:15
Just to be devil's advocate, would the retailer have any grounds for asking for proof that there is a fault with the radio? I wonder if it would be worth taking it into the shop, and saying, "Right, you make it work then".
Not these days, Simon. During the six months after purchase, it's up to the retailer to prove there is no fault, not to the purchaser to prove that there is one.
Steve:
Gillespie test via neighbour's network:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.3 - FAILED
TEST 8 - Get External IP Address - FAILED
I don't know which neighbour has the network - could be any one of about 6. If I walk up and down the lane with open laptop checking signal strength their worst suspicions about me will be confirmed ;D
Have to leave this again!
If you wish to try a new firmware on the v6 some help is listed
http://www.digitalspy.co.uk/forums/showthread.php?p=21492918
http://forums.whirlpool.net.au/forum-replies.cfm?t=766594#r19
also firmware and setup wizard is available here version 6.2
http://www.thomsontelecompartner.com/dsl-modems-gateways/products/previous-product-detail.php?id=104
If you try,use a wired connection and follow 2nd link for bootp state and static ip
Thanks Steve but I now have a new (non-Tiscalied) v7, delivered as a free upgrade. Can't believe its firmware could need updating?
WMP is 11, fully updated.
It's worth a try, though you're probably right.
There appears to be no logic http://forums.whirlpool.net.au/forum-replies-archive.cfm/466491.html
I know just how your namesake feels. ;)
Amusing thread that one Steve; it's describing something very close to my problem but I can't discern anything I should now try?
Did you try the other tester? It has an enable and disable button possibly a waste of effort? who knows
[attachment deleted by admin]
I'm undoubtedly being more than a bit dim here Steve but I don't understand this tester. Here's the result anyway:-
19:41:29 - Monitoring started
19:41:29 - Device added: Microsoft Internet Connection Sharing [uuid:9c9bf309-4ca4-44ff-840e-823516cadd87]
19:41:29 - Device external IP address: 192.168.1.66
19:41:29 - Device added: Microsoft Windows Media Player Sharing [uuid:36de513c-39bd-47ea-b5f4-65448af253c6]
19:41:38 - Search complete
Does this mean something to you?
These are my results, as you can see the test fails to find the router on yours, a similar result to the other test,but does not point the finger at the culprit. Did you try the disable/ enable button? Sorry cant be more helpful.
UPnPTest V2.08 (Build 53.5)
20:00:29 - Filter: .All Root Devices
20:00:29 - Monitoring started
20:00:29 - Device added: Microsoft Windows Media Connect [uuid:7076436f-6e65-1063-8074-001601c544f4]
20:00:29 - Device added: Microsoft Windows Media Player Sharing [uuid:be5764b8-0c17-4b2c-a079-af71b3cda97a]
20:00:29 - Device added: THOMSON SpeedTouch [uuid:UPnP_SpeedTouch585-1_00-14-7F-F0-2A-31]
20:00:31 - Device external IP address: 91.135.**.**
20:00:31 - Device added: Microsoft Windows Media Player Sharing [uuid:9c2163ce-1897-48d4-b127-ab6ce0436856]
20:00:33 - NAT external IP address: 91.135.**.***
20:00:38 - Search complete
Amazing development!!
I cleared out the 'Shared Music' folder completely. I then made shareable just one single folder with one file in it. I went through the Network Setup wizard one more time and suddenly found the single file was playable! Scarcely believing my luck I then investigated the UPnP method. Suddenly it worked, the icon for 'Unknown Device' appearing in the WMP Media Sharing window for the first time ever. And I can play not merely the single shareable file but everything in 'My Music' and its sub-folders.
After about 12 days of struggle I feel quite drained and also highly embarrassed at how much effort has been expended by those wonderful IDNetters who tried so hard to help me :blush: :blush: :blush: :blush: - not to forget some on DigitalSpy. I've at least learned quite a lot and visited previously unexplored areas of the laptop.
A good thing that dreadful shop did not give me a refund yesterday (I'll have to phone them I suppose) but I'll be reverting to my usual habit of buying 'techie' items on the internet rather than on the "High Street".
Kindly arrange for treble karmas all round Rik and send the bill to Dudwell Manor!
:great: :congrats: At last. Well done for persisting
A word of caution sometimes it takes awhile for the radio and PC to find each other again once switched off
Result! ;D
well done dudwell
:thumb:
Well done, Dudwell! :karmic:
Well done Dudwell, goo to see that you followed the manuals advice.
Quote from: Glenn on Jul 06, 2008, 15:57:24
Please note, it is recommended that you do not try to make your 'My
Documents' or any of its sub-folders (e.g. 'My Music') accessible as
shares. This is because of the way that these special folders are managed
within Windows.
I would think the above applies to any Windows default folders including Shared Documents
And it's still working this morning :thumb:
Glenn, I've found that bit of the manual's advice rather troubling. Novice computer users, even less technologically capable than myself (yes, it's possible!) will have put their music into 'My Music' or its sub-folders. Doesn't seem very clever for Roberts to put out a product which can't cope. But that's their problem. I wonder how many of these radios will be returned? We'll never know.
Steve, just for interest:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.66 - PASSED
TEST 8 - Get External IP Address (Result: 91.135.xxx.xxx) - PASSED
Edit: IP address removed for security
Quote from: dudwell on Jul 14, 2008, 11:42:19
And it's still working this morning :thumb:
Steve, just for interest:-
TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.66 - PASSED
TEST 8 - Get External IP Address (Result: 91.135.xxx.xxx) - PASSED
Exactly as it should be, but I wonder what made the difference? I doubt you will ever know. It does however prove the test is a valid tool for identifying UPNP issues ,as once solved it works.
Edit: IP address removed.