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#51
IDNet Help / iDNet and email
Last post by Tacitus - Apr 22, 2026, 11:54:03Following her move to Zen, a relative signed up for iDNet's "continuation" email service including spam/malware protection.
However she's been unable to connect using POP3/SMTP using her old credentials- they've remained exactly as before. Zen say the iDNet servers are regarding her as a spam bot and refuse to connect her. She can use iDNet webmail via a browser.
Has anyone used this "continuation" email service, or know of anyone who has used it successfully. My feeling is the iDNet servers are blocking Zen IP addresses. Nowhere do iDNet make it clear it is a webmail only service so the assumption is there is something wrong with her Mail app settings and endless hours have been wasted trying to sort it......
Any help appreciated
However she's been unable to connect using POP3/SMTP using her old credentials- they've remained exactly as before. Zen say the iDNet servers are regarding her as a spam bot and refuse to connect her. She can use iDNet webmail via a browser.
Has anyone used this "continuation" email service, or know of anyone who has used it successfully. My feeling is the iDNet servers are blocking Zen IP addresses. Nowhere do iDNet make it clear it is a webmail only service so the assumption is there is something wrong with her Mail app settings and endless hours have been wasted trying to sort it......
Any help appreciated
#52
IDNet Help / Re: VoIP stopped registering y...
Last post by Simon - Apr 21, 2026, 19:55:59We like people who solve their own problems! 
Funnily enough, assuming this is UBOSS, I did the same with my TP Link VX230v, except I changed the ring time to 30 seconds. I then couldn't receive incoming calls, which rang once at the callers end then disconnected, and I got a weird message which I can't now remember, when I tried to make a call. I phoned IDNet and somehow my line had been 'blocked'. Chloe reset it there and then, but other than adding a couple of numbers to the block list, I've not touched any router settings since.
Funnily enough, assuming this is UBOSS, I did the same with my TP Link VX230v, except I changed the ring time to 30 seconds. I then couldn't receive incoming calls, which rang once at the callers end then disconnected, and I got a weird message which I can't now remember, when I tried to make a call. I phoned IDNet and somehow my line had been 'blocked'. Chloe reset it there and then, but other than adding a couple of numbers to the block list, I've not touched any router settings since.
#53
IDNet Help / Re: VoIP stopped registering y...
Last post by exxos - Apr 21, 2026, 19:28:43OK SOLVED ?!
I changed Bound Interface: from LAN to ANY_WAN and connected right away. I never even touched that setting before.
I changed Bound Interface: from LAN to ANY_WAN and connected right away. I never even touched that setting before.
#54
IDNet Help / VoIP stopped registering yeste...
Last post by exxos - Apr 21, 2026, 18:19:40It's been working fine for months. Yesterday I changed the No Answer Time from 10 to 20 seconds. May or may not be coincidental, but the phone hasn't worked since. Calls to our landline from a mobile beep a couple of times and drop; outbound calls do similar.
In the router "Telephone Numbers" page there's a grey circle with a cross — VoIP isn't registering. Router log says "every IP of the domain has been tried, but we didn't find the correct one!" — retrying every 30s, all failing.
IDNet support has asked me to delete and re-add the config, done that (and rebooted), no change.
A few other things I've checked:
DNS resolves sbc.insmartcloud.com to 83.137.183.171 consistently (AdGuard and Google resolvers both return the same single IP, no failover).
Ping to that IP gets nothing back — but I know that might just be ICMP filtering at the SBC.
Checked from another UK line on a different ISP — same ping timeout.
check-host.net shows the IP unreachable from 54 global test nodes (again, could just be ICMP filtering).
Tracert dies at Cogent (149.14.250.234) before reaching the destination network.
The IP belongs to DRD Communications plc / QUDO platform (ASN 34967), not IDNet directly — I'm guessing it's their wholesale VoIP upstream.
Internet is otherwise fine.
Anyone else seeing this, or any ideas what to try next?
Thanks,
Chris
In the router "Telephone Numbers" page there's a grey circle with a cross — VoIP isn't registering. Router log says "every IP of the domain has been tried, but we didn't find the correct one!" — retrying every 30s, all failing.
IDNet support has asked me to delete and re-add the config, done that (and rebooted), no change.
A few other things I've checked:
DNS resolves sbc.insmartcloud.com to 83.137.183.171 consistently (AdGuard and Google resolvers both return the same single IP, no failover).
Ping to that IP gets nothing back — but I know that might just be ICMP filtering at the SBC.
Checked from another UK line on a different ISP — same ping timeout.
check-host.net shows the IP unreachable from 54 global test nodes (again, could just be ICMP filtering).
Tracert dies at Cogent (149.14.250.234) before reaching the destination network.
The IP belongs to DRD Communications plc / QUDO platform (ASN 34967), not IDNet directly — I'm guessing it's their wholesale VoIP upstream.
Internet is otherwise fine.
Anyone else seeing this, or any ideas what to try next?
Thanks,
Chris
#55
IDNet Help / Re: IdNet Down?
Last post by peasblossom - Apr 16, 2026, 10:59:06This is a useful site to c+p any url into to check. It'll say when a site is having problems too.
downforeveryoneorjustme
downforeveryoneorjustme
#56
IDNet Help / Re: IdNet Down?
Last post by Bill - Apr 14, 2026, 16:44:19Haven't seen any issues here, but I haven't been using it much this afternoon.
#57
IDNet Help / Re: IdNet Down?
Last post by zappaDPJ - Apr 14, 2026, 15:57:11Something doesn't seem right but I'm not sure what the problem is. I've been getting sporadic search failures and the inability to download files from certain sites this afternoon. I thought it was WiFi related but perhaps not.
#59
IDNet Help / IdNet Down?
Last post by Arctophile - Apr 14, 2026, 13:37:16Is it just me or is IdNet's website and email down.
Broadband is OK
Broadband is OK
#60
IDNet Help / Re: Move to SoGEA & VoIP
Last post by Tacitus - Apr 13, 2026, 11:35:10Just to wrap this up, it appears the problem was at iDNet's end. Phoned them this morning and Chloe fiddled with the settings and it all now works. Thankfully I don't need to fiddle with port forwarding. The Fritz is a decent router but for someone used to Drayteks the UI is rather confusing.
Thank you both for the suggestions.
Thank you both for the suggestions.