Sloooow speed

[HavellN]

From that then i take there would be an immediate difference?

[Rik]

There would. I'm just getting your line tested, back shortly.

[Rik]

Hi Nath

A line test revealed an earth contact error, and the DLM reports that you're sending disconnect requests, which suggests you may not have the router set to ignore idle timeouts.

Go to:

http://192.168.1.254/xslt?PAGE=B05&THISPAGE=B02&NEXTPAGE=B05

and ensure you have a 0 in the PPP on demand box, that will stop the router timing out.

What IDNet then need you to do, is disconnect your face plate and give them a ring. They will repeat the line test, if the earth fault remains, it's a BT problem, if it disappears, there's a fault in your internal wiring or one of the connected devices, ie router, filters, Sky box, phones.

[HavellN]

Cool, thanks for doing the line test

unfortunately the router has upgraded itself to v6 and that page link does not work now, cant see anything that sounds like the option you mention...

could it be the bell wire causing the contact, think it is just stuffed into the housing box thing

thanks,
Nath

[Rik]

It's possible, though it shouldn't be earthed. The Sky box or phones are more likely, failing which filter or router.

Go to 192.168.1.254, then look for Broadband link > Advanced settings, it's the page where you enter the username and password, at least on the firmware I'm running.

[HavellN]

on v6: http://gateway.2wire.net/xslt?PAGE=C_1_1

PPP Authentication and Settings
Username and password are required if you select PPPoE or PPPoA connection type

Username:   
Password:   
Confirm Password:   

DSL and ATM
ATM Circuit Identifier: VPI: 0 VCI: 38
ATM Encapsulation:  Routed VC-Mux
ATM PVC Search: Enabled

Connection Type
Connection Type:  PPPoA

Broadband IP Network
IP Addressing: Obtain IP address automatically (dynamic IP or DHCP)
Manually specify IP address settings:
IP Address:
Subnet Mask:
Default Gateway:
DNS: Obtain DNS information automatically
Manually specify your DNS information:
Primary Server:
Secondary Server:
Domain Name:
Upstream MTU:   1500


Public IP Address
Add Additional Network
Router Address:   
Subnet Mask   
Auto Firewall Open:   

Disable Routing
Routing Enabled (Default is enabled. Routing disabled = Bridge mode)
Warning: When you disable routing, the gateway's local IP address gets set to 192.168.1.254/255.255.255.0
If you want to connect to the gateway when it is in bridged mode to change its configuration parameters, you must:
Configure your computer's IP address to work on the same subnet (ex. 192.168.1.x, 255.255.255.0)
Attach your computer to the local network port of the gateway
Enter 192.168.1.254 as the address in a web browser
Note: When routing is disabled, NAT and the DHCP Server are disabled.

[Rik]

Obviously, it's changed, can you take a look through each of the settings page for references to PPP on demand or idle timeout.

[HavellN]

Ive had a look, cant see anything that fits, there does seem to be less options to what i remember of the previous version...

[Rik]

Do you have a spare router you can try, you used to use a Netgear, iirc?

[HavellN]

I have got a netgear that i was using.  Ill look to do the line test you mentioned earlier now, aswell as removing the face plate i presume the test socket should be empty?

lazy question - do you have the number i need to call please?

thanks,
Nath

[Rik]

0800 0267237 (until 18:30 today, 18:00 tomorrow).

[HavellN]

Thanks   have given them a ring and spoken to James, he suggests switching the router off for 30mins to reset the connection at the BT end, then if that doesnt do the trick he will pick it up tomorrow morning. 

fingers are crossed

thanks for all your help and useful knowhow

Nath

[Rik]

NP, Nath. I spoke to Brian, who ran the test for me, so he knows more of the background (unless he's put some notes on the system).

[HavellN]

Powered the router back up after a nice long break, have also got RouterStats running currently.  Connection Speed is currently constant at 2112kps, Noise Margin is cycling between 12db and 6db.  BT Speedtest still says the BRAS profile is 135k so the actual download speed is still pants...

Will wait to see what magic James @ IDNet can do tomorrow...

thanks,
Nath

[Sebby]

[HavellN]

hmm, things not so good this morning...

Info from the router:

Time Line	Rate	Max1	Max2	Max3	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Rate	Max	Mgn	Attn	Pwr	CRCs	FECs	Mode	Vendor	State	Exit Code	Echo	VCXO	Rx Gain	INC	Tones
2009/03/05 23:05:04 GMT	1	2112	2120	1028	1028	12.1	2.0	59.2	17.8	100875	160272	0.66	4.00	448	816	17.0	31.5	11.8	5867	5386	G.DMT Annex A	Alcatel	237/104	ERR_LOF_LIMIT	-14.9	-9.9	34.5	0
2009/03/06 02:08:09 GMT	1	1472	1488	236	236	12.2	0.0	59.1	17.0	60911	99691	0.63	4.00	448	820	17.0	31.5	11.9	2971	3058	G.DMT Annex A	Alcatel	237/104	ERR_LOS_LIMIT	-14.3	-0.2	34.5	0
2009/03/06 07:29:55 GMT	1	352	356	-1136	-1136	12.4	23.0	59.1	14.1	23075	67161	0.62	4.00	448	828	17.0	31.5	11.9	674	619	G.DMT Annex A	Alcatel	236/104	N/A	-17.3	-1.3	34.5	0

looking at the details from RouterStats, the noise margin was doing the following:

09.00pm - 09.45pm  : cycling between 12db and 6db
09.45pm - 22.35pm  : cycling between 8db and 2db
22.35pm - 23.05pm  : cycling between 13db to 4db
23.05pm                 : 1st drop
23.05pm - 01:00am  : cycling between 17db to ~6db
01.00am - 01:55am  : cycling between 12db to 5db
01.55am - 02:08am  : noise drops off to 0db
02.08am                 : 2nd drop
02.08am - 03.02am  : fluctuates between 21db and 6db in an increasing average
03.02am - now(8am) : cycling wildly between 30db and 4db

Thanks Nath

[Rik]

Hi Nath

It will be interesting to find out if IDNet saw the drops. Yesterday, I couldn't reconcile the router log with the disconnects they were seeing on every occasion.

[HavellN]

Hi Rik,

yep, hopefully they will be able to do something

also worth mentioning that the noise margin for upstream was a constant 17db except for during the connection drops

are the wide swings in noise margin normal?

ta,
Nath

[Rik]

They're much higher than I've seen since I switched to 2700s. With the Netgear, I saw 11db swings, now it's usually no more than 2db.

[HavellN]

further update:

router is in the test socket, noise margin is still all over the shop.  most of the failures seem to be Loss Of Frame errors.  I did try changing the "ATM PVC Search" option to disabled but the router didnt seem to want to connect when i did that, so i have put it back to Enabled.

didn't hear back from IDNet support with any update so guess i shall have to ring them tomorrow.

Nath

[Rik]

I wonder if James was waiting for you to tell him you still had a problem?

[HavellN]

Its a possibility, either way Ill give them/him a ring to see what the score is.  Do they work today?

[Rik]

Only for emergencies, eg loss of service.

[HavellN]

ok, tomorrow it is