Speed/Connection out of hours help

Vomityspice · Nov 24, 2007, 10:41:55

I believe I know the source of my problems.......

Our cute puppy chewed through the phone wires ( in the process competely ruining our digital phone system!)

How long might it be before the exchange rectifies the problem?

Lance · Nov 24, 2007, 11:19:41

There is no defined answer I'm afraid. BT's system might recognise it as a blip, and return you quickly to the correct higher profile. However, it may also decide to increase your profile in steps, or ultimately it will take five full days.

Hopefully it will take one of the first two, most likely the stepped increase.

MoHux · Nov 24, 2007, 20:31:20

Quote from: Vomityspice on Nov 24, 2007, 10:41:55
I believe I know the source of my problems.......

Our cute puppy chewed through the phone wires ( in the process competely ruining our digital phone system!)

How long might it be before the exchange rectifies the problem?

As soon as they can catch the puppy!!

Vomityspice · Nov 25, 2007, 21:58:33

Two days in.....

when will the speed return?

Crawling along thanks to BT!

Cheers!

Lance · Nov 25, 2007, 22:22:02

Looks like BT's systems might have decided its the full 5 day, stable connection, wait.

macladd · Nov 26, 2007, 00:03:28

Hey folks,

Thanks to all who responded, IDNet called me on Saturday morning, things seem to be back to normal now.

Rik · Nov 26, 2007, 00:33:21

Great news. Sounds like Simon has been kicking the tyres.

Vomityspice · Nov 29, 2007, 16:24:03

Finally back to normal!

Rik · Nov 29, 2007, 16:29:49

BT moves in mysterious, and ponderous, ways.

Kheldar · Nov 29, 2007, 16:41:28

luckily our puppy has never chewed the phone wires !

its bad enough on its own without her help !

glad its got back to normal for you.

MoHux · Nov 29, 2007, 16:44:11

You sure about that Steve? Thought I just heard Fifi chuckle ........