Help-signed up but still not connected!

stevelondon · Jan 13, 2007, 16:13:15

I can help you with that its no problem.

Mr Booh · Jan 14, 2007, 19:01:56

Hi Kitty, How goes it with your connection probs?

Kitty · Jan 14, 2007, 19:07:42

Thanks for asking-I haven't had the energy to deal with it. Car broke down this morning so too stressed out for more stress if you see what I mean!

I will probably wait to call idnet tomorrow unless I get a burst of enthusiasm.

Just one thing though, I can't get into my hotmail account-I click on it in my favourites as usual but it "times out".........any ideas?

thetrevone · Jan 15, 2007, 00:45:08

Kitty,
I have recommended two people to IdNET who have bought the speedtouch routers from them (not sure off-hand if they were wireless ones or not now) but in both cases although some months apart there was rather a crucial mistake (and for all I know may still be in that bit of paper that comes with it). does it say 'admin' as the username if it does it could well be 'Administrator' (as stevelondon has stated) I phoned about this as I had entered 'admin' as requested and was getting a username /password invalid. Apparantly it was well known, but nobody thought it worth correcting on the paper it seems, without it, it will be impossible to talk to the router through the web interface. They may have fixed this now and it may not be applicable to your speedtouch, but just in case I would check with CS in the morning.
Regards
Doug

stevelondon · Jan 15, 2007, 00:50:30

yes its Administrator with a capital A and without a password unless idnet change the login to admin in the configuration if so the username will be admin and the password will also be admin as once you change the login username the password is the same.

Kitty · Jan 16, 2007, 00:06:19

Thanks so much everybody for your kindness-I only just noticed that I had messages in my inbox too!

The problem is not solved as
A; the instructions were not quite right but
B, in any case I couldn't connect as BT have messed up the connection!

Miriam is doing her best to chase them up and sort it out.

I can't wait to be reconnected-it has been like living in the dark ages for over a month!

I run a small animal charity and haven't been able to do what I need to do.

I am still wondering why I cannot access my hotmail account-probably a coincidence but grateful for any ideas. There might be some important emais that I am missing-makes me worry!

Kitty

thetrevone · Jan 16, 2007, 00:31:27

Hi Kitty
Thanks for the update, sorry I can't help you with hotmail. Good luck
Regards
Doug

Inactive · Jan 16, 2007, 01:19:59

Hi Kitty,

Glad you are on your way to sorting your connection.

There is no logical reason why you shouldn't be able to access Hotmail via your Dial-Up Connection.

Mine works fine from anywhere, any connection.

Kitty · Jan 16, 2007, 13:01:11

Hi

In all the messing about, perhaps I have changed something although I can't imagine what.

I have never had a problem before and have had an account for a few years. I have been on dial -up for the last month while waiting for my broadband and it has been fine. It is just the last few days, coinciding with my trying to connect to my new broadband.

I cannot get in via google or any way-it just times out. Nothing else is timing out.

Heeeeeeeelp!

DorsetBoy · Jan 16, 2007, 13:24:10

Just a thought Kitty what browser are you using, if you have IE7 there is a bug that causes problems signing in to M$ sites.

Kitty · Jan 16, 2007, 17:29:23

Hi Dorset,

It just suddenly started working again-very odd! :

I use Firefox by the way.

DorsetBoy · Jan 16, 2007, 17:37:28

Nothing would suprise me with M$/Messenger/Windows Live.............hope it keeps running for you now and the ~~numptys~~ er BT get your line sorted asap.

Kitty · Jan 20, 2007, 00:46:52

Hurrah-almost 5 weeks after signing up to idnet, I am connected!

It is not idnet's fault as they have to rely on BT who kept pretending to fix the fault! After many failed attempts at the exchange a BT engineer failed to turn up at my house yesterday morning. Idnet contacted one of the big fellas there and by last night, it was at long last fixed at the exchange. It seems to be fluctuating a bit but hey, I'm back to broadband. Perhaps it's just settling in!

Idnet have been really helpful as have some of you out there. Thank you for the moral support even though it seems all the advice in the world wouldn't have helped in the end unless you were a BT engineer!!

Cheers everybody.

Kitty

Inactive · Jan 20, 2007, 00:55:43

Eureka, at long last you are truly one of us now Kitty.

Thanks for the update, great news.

DorsetBoy · Jan 20, 2007, 06:17:17

AT LAST!!!!!!!!

Good to know you are up and running now.The line will vary for the first 10 days or so (and then vary at peak times because of BT's dodgy network

)

Have another Karma for your patience and to celebrate

maxping · Jan 20, 2007, 11:06:35

Hi Kitty glad its finally sorted

stevelondon · Jan 20, 2007, 12:03:11

Blimey!!! Kitty lol welcome to IDNet at last

thetrevone · Jan 20, 2007, 15:31:06

Great news kitty.
Amazing patience you have.
Regards
Doug

Nerval · Jan 20, 2007, 15:43:56

ou7shined · Jan 20, 2007, 23:07:22

Welcome back to the 21st century

and to the forum where we say it with....er....bananas