Considering IDNet

Rik · Mar 10, 2008, 12:17:20

What's your actual sync speed, though? A BT test is crucial as it's the only way to establish your profile, which I'm suspecting is stuck at 2000.

esh · Mar 10, 2008, 13:35:10

Sync up 832, sync down 8128. Output power is 19.7 up, 11.9 down. Hmm, is that a little high? I can never remember having been on the same ISP for six years in a row.

Frame errors are about 2000 out of 10 million, so not much.

Edit: apologies Rik. My *router* was claiming sync 8128/832. I just configured Java (argh) for the BT Speed test and it does indeed say it is "configured" for "2000k". Is this normal? I haven't got the test to finish yet, it's giving me some java errors... I'll keep at it.

Rik · Mar 10, 2008, 14:18:54

You may have to wait a few days for the profile to lift, but I'm reasonably sure that's the problem.

esh · Mar 10, 2008, 14:40:08

Explains why it's so steady at least! I'm fairly happy if that's the explanation -- I'm not *too* concerned with massive download rates, I just wanted to make sure I wasn't screwing up somewhere. The line has only been "up" two working days after all.

I think I shall consider that case closed. Cheers !

Rik · Mar 10, 2008, 14:44:39

Keep an eye on it, Esh. If it doesn't lift after five days, have a word with support.

esh · Mar 20, 2008, 01:56:05

The line profile hadn't changed after ~12 days so I just dropped a note to support along with the line statistics, they said the stats were fine so requested BT to manually change the profile. Seems to have changed by a few hours later. Either BT's automated check-up system is iffy or someone there fell asleep at the keyboard.

I get about 830KB/s down and 87KB/s up now. This is about in line with what I expected before my previous ISP exploded, though the upload is a tad faster admittedly. I for one consider anything more than 400KB/s as "fast" so I shall see how things go from here. Getting 830KB/s out of a max theoretical 893.75KB/s isn't to be sniffed at.

I'm still totally baffled how their support centre works -- they must have clones of the same people or something!

Rik · Mar 20, 2008, 09:10:06

I know what you mean, Esh. First, it's a small team, second, the ethos of IDNet is to spend time with their customers until the problem is solved. The result is that everyone you speak to has a similar approach and tends to know of any 'history' with your line. Add in the fact that they don't have to sit there all day fielding complaints, and you have a happy environment for staff and customers.

esh · Jun 20, 2008, 18:31:56

Thread necromancy ahoy.

4 month uptime post! The internet hasn't gone down yet since we entered the new settings. In the end, I wonder how many broadband problems are really the infrastructure's (BT's) fault rather than the ISP -- that said it's better than the previous connection by far and it's the same physical line (and better value too).

The only hitch was my last ISP were still sending bills - because, as it turned out, BT didn't pass on the fact the MAC had switched. Got that sorted out in the end. Got the obligatory customer service query phone call from the old ISP today. Told them they were great until they got bought out, which is the absolute truth. When we were asked which ISP we moved to and responded IDNet, the delayed reply was: "Hmm, that's... not on my list."

Rik · Jun 20, 2008, 18:35:18

Good, let's keep under the radar.

Lance · Jun 20, 2008, 22:53:52

Glad you're happy esh!