Migrating to IDnet

3DBULLY · Oct 01, 2008, 14:14:44

Hello ppl 3Dbully here,
Just gone through the signup process, looking forward to having a decent isp again.
Migrated from Pipex/Tiscali because the service just got worse and worse.
Which is a shame cos Pipex were a good company.

Shall pop by when my IDnet connection is live.

Opp's think i may have posted in the wrong area, apologies in advance.

Glenn · Oct 01, 2008, 14:20:02

Welcome to IDNet

3DBULLY · Oct 01, 2008, 14:27:03

Quote from: Glenn on Oct 01, 2008, 14:20:02
Welcome to IDNet

Cheer's Glenn...And thank's for the KARMA!

Sebby · Oct 01, 2008, 15:06:15

IDNet will be a breath of fresh air.

Ray · Oct 01, 2008, 15:22:59

and

Rik · Oct 01, 2008, 15:24:15

Welcome aboard, 3D, here's as good a place as any.

vitriol · Oct 01, 2008, 19:32:15

Simon · Oct 01, 2008, 22:09:46

Hope you find the service as good as we do!

Den · Oct 01, 2008, 22:14:50

Hi there 3D, I am sure you will be happy here

3DBULLY · Oct 05, 2008, 12:21:05

Well thank's for the wellcome ppl.
I hope i'm going to have a nice broadband experience with IDnet, as i'm migrating from Pipex/tiscali

Who were a good ISP before a very nice company bought them out!

I spent a few months scoping out all ISP's in the uk, and decided on IDnet based on the info from thinkbroadband etc.

Looking forward to having priority over other ADSL traffic/user's in my town.
And having a nice stable connection which doesn't get bandwith profiled 3 times a day.

Regards

3DBULLY

Rik · Oct 05, 2008, 12:25:15

The stability is down to the quality of your line, 3D. There's very little an ISP can do to influence it, unfortunately, though some are better at getting BT to fix any faults than others.

3DBULLY · Oct 05, 2008, 13:47:03

Quote from: Rik on Oct 05, 2008, 12:25:15
The stability is down to the quality of your line, 3D. There's very little an ISP can do to influence it, unfortunately, though some are better at getting BT to fix any faults than others.

Maybe my BRAS profile is/was messed up ? not to sure!.... all i know is roughly 3 times a day at roughly the same time my sync rate would change.

Hoping all this will change during the 10 day training period.

Will see, i shall keep you informed of thing's at my end after the 10 day's.

Regard's

3DBULLY

Sebby · Oct 05, 2008, 13:56:12

Well if it was, that would be to do with line instability. Anyhow, once you're on IDNet, we can get hold of your line stats and see how things are looking.

Incidentally, there won't be another training period as you're migrating.

David · Oct 05, 2008, 14:13:55

Hi 3D Bully and welcome to Idnetters you should be happy here I came over a while ago from that dark place

see you in the bar

Rik · Oct 05, 2008, 15:07:49

Quote from: 3DBULLY on Oct 05, 2008, 13:47:03
Maybe my BRAS profile is/was messed up ? not to sure!....

Run at BT speed test, http://test.speedtester.bt.com:50301/, that will tell us what your profile is. If you can also post your d/s attenuation and noise margin, we can take a guess at what might be happening.

3DBULLY · Oct 05, 2008, 15:54:39

Quote from: Sebby on Oct 05, 2008, 13:56:12
Well if it was, that would be to do with line instability. Anyhow, once you're on IDNet, we can get hold of your line stats and see how things are looking.

Incidentally, there won't be another training period as you're migrating.

That's a shame about the Line Retrain as i thought it might clear my BRAS profile and was hoping for the upstream connection speed to go up from 448kbps plus i'm positive that Pipex/Tiscali had me on interleaved, just suffer ADSL resync's about 3 times a day.

Before Tiscali bought pipex i had a very stable ADSL experience and after that's when thing's got worse.
I've had a new phoneline put in buy BT at there expense after one off there building anchor point's came away and said cable was damaged due to it rubbing up and down on the corner of the house, also had an ADSL NTE5 openreach faceplate fitted, plus the engineer tested the line from test socket on the nte5 to the pole just outside the boundary of my garden, then from the pole to the street termination box and from there to the exchange.(NTE5 to exchange distance 330mtr)

He said that his laptop via the test faceplate was syncing at 8100+kbps(can't remember exact figure) and would give me a profile around 7100kbps, i get close to 7100kbps sync.

From the exchange he phoned me and and said there was some resistance on the line which he found strange and apparently moved my line from one psychical location to another which solved the issue.

I must have had one of the nicest BT engineers ever!.....lucky.....Might of had something to do with the fact that whilst chatting to him i mentioned that i admin for EA on there game servers and that i needed a good stable connection to do my job.

Still have the 3 resync's roughly every day! Which is strange

Regard's

3DBULLY

Sebby · Oct 05, 2008, 15:56:34

Your setup sounds good (NTE5, etc) so I think there must be a line problem. Have a word with IDNet and see what they say.

Rik · Oct 05, 2008, 15:57:29

Can you post your stats, 3D, that might give us a clue?

3DBULLY · Oct 05, 2008, 16:09:38

Ok rik, shall do.....

ADSL Link
Downstream
Upstream
Connection Speed
7040 kbps
448 kbps
Line Attenuation
12.0 db
6.5 db
Noise Margin
14.0 db
23.0 db

Bt speedtest busy error...Shall try again later.
Oh..by the way IDnet isnt live untill Mon 6th 6pm.

Sebby · Oct 05, 2008, 21:39:57

With attenuation of 12dB, you should achieve full sync easily, and you really shouldn't be having any stability issues. You're not getting full sync at the present time because of the increased SNRM, but there is an underlying factor that's causing this.

I would give IDNet a call and see what they say. Perhaps point them to this thread.

3DBULLY · Oct 06, 2008, 13:04:04

New line stat's:-
Now using idnet as of 2:20am

ADSL Link Downstream Upstream
Connection Speed 6400 kbps 448 kbps
Line Attenuation 12.0 db 6.5 db
Noise Margin 15.1 db 22.0 db

Because of migration to IDnet no line training has been done!
Was looking to have a better upstream speed!, i'm on the Home supermax package.
Still think my BRAS profile could be at fault, and i'm sure interleaving mode is on.

Sebby · Oct 06, 2008, 13:05:07

I would give IDNet a call as your upstream should be 768k.

Incidentally, the stats are worse than those you posted previously probably because you re-sync'd at 2.20am, when there is the most noise around.

Rik · Oct 06, 2008, 13:07:24

Check with support that you've been put on SuperMax, 3D. That looks like a standard Max migration to me. Sync speed is not affected by your profile, but is affected by the target noise margin, and yours appears to have been set at 12-15db (or it has risen since the line connected in the small hours).

3DBULLY · Oct 06, 2008, 13:22:13

BT speedtest info.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6720 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 1865 kbps

Yes sebby that's the problem with migrating no retrain of the line.
Should i give IDnet a call now ?

More line stat's DSL dropped whilst i was about to use the BT speedtest.

ADSL Link Downstream Upstream
Connection Speed 6720 kbps 448 kbps
Line Attenuation 12.0 db 6.5 db
Noise Margin 15.9 db 22.0 db

Sebby · Oct 06, 2008, 13:35:19

You've got a stuck profile, which is common when you migrate from a fixed product to Max. That'll clear by itself (and is the reason your throughput is low at the moment).

I still think that, for a 12dB line, you should get full sync. What's your setup like? Could you try plugging the router into the test socket (if you have an NTE5, remove the lower half and plug the router into the socket behind the plate).

I would also call IDNet about the upload; to me it doesn't look like you're on SuperMax.