Home Phone Discussion

[Rik]

[g7pkf]

Probarly gone to shops as someone else had drunk it all.

[Danni]

My phone line is being transferred to IDNet on the 10th. Got my "sorry you're leaving" letter from BT today. As I've not received any other letters from BT about renewable contracts, and on the 6th my original 12 month contract is up, I'm hoping I won't have any massive charges.

[Rik]

You shouldn't have any, Danni. How are you?

[Danni]

I'm okay, just been busy with college. Got an exam on Friday. Also spending far too much time in World of Warcraft (getting a really low ping, so happy there).

[cavillas]

I'm okay, just been busy with college. Got an exam on Friday. Also spending far too much time in World of Warcraft (getting a really low ping, so happy there).

Typical student type wasting time on playing games instead of working.

[Sebby]

[Danni]

Of course Actually, I'm doing work, just all my online time is consumed by it (am currently questing on my other monitor ).

[Rik]

I don't do multi-tasking.

[JohnH]

Sorry if it has been asked before and I missed it, but do IDNet do 1471 (check number of last person who called) and a 1571 (message service). If so, what is the cost?

Thanks. 

[Ann]

Yes, the 1471 and 1571 services are free with IDNet.

http://www.idnet.net/solutions/home/phone/
and hit the overview tab on that page.

[JohnH]

Thank you Ann, that's helpful. 

[JohnH]

Sorry, yet another question. 

My phone line is currently with Sky. If I change it to IDNet, is anything actually done in the exchange or is it just a billing mechanism? Reason I ask is that ever since I changed to Sky line rental from BT, I have had slight line noise issues and I was hoping that moving the line over to IDNet might sort it automatically, because it was okay before. I might also be able to recoup the 1/2 MB speed I lost when this started. 

I have done all the usual checks to make sure it's nothing to do with the internal wiring etc.

Thanks.

[Lance]

If the broadband is alreay with IDNet then there will not be a change at the exchange as it is just a billing mechanism change. If you are currently with Sky llu broadband and moving both voice and internet to IDNet then this would be a physical change. By noise, do you mean actual noise on the phone line or just noise affecting your snr?

[kinmel]

I have just changed my line rental and call package from Sky to Idnet. 

If you do the same watch your Sky account carefully, they continued to bill me for chargeable calls after the service was moved from them and it took weeks before they admitted they were wrong and refunded me.  Thanks to Miriam for her help in sorting it out 

[JohnH]

If the broadband is alreay with IDNet then there will not be a change at the exchange as it is just a billing mechanism change. If you are currently with Sky llu broadband and moving both voice and internet to IDNet then this would be a physical change. By noise, do you mean actual noise on the phone line or just noise affecting your snr?

My broadband is already with IDNet. Yes, I mean noise on the phone line. So, I take it that it's a question of getting BT out, either via Sky now, or IDNet if I swap over?

I have just changed my line rental and call package from Sky to Idnet. 

If you do the same watch your Sky account carefully, they continued to bill me for chargeable calls after the service was moved from them and it took weeks before they admitted they were wrong and refunded me.  Thanks to Miriam for her help in sorting it out 

Thanks for the tip. I am puzzled though how Sky could bill for calls that were being made via IDNet.

[Ted]

Thanks for the tip. I am puzzled though how Sky could bill for calls that were being made via IDNet.

If you were to take unauthorized payments from a persons bank account, you would be prosecuted for theft, and rightly so! However, give yourself a name like, BT, Sky etc and its "just a bit of a muddle" no harm done, even when they fight tooth and nail to keep that money. Its about time something was done about it. 

[Rik]

No-one seems interested in looking after the consumer though, Ted, even if that's their supposed role.

[gingerjedi]

I've used IDNET as my ISP for a couple of years now as I like the service however my phone line (currently BT) is problematic with noise and intermittent disconnects which BT don't seem too bothered about, I've had them out 3 times but they've never really got to the route of the problem.

If I switched my phone service to IDNET will they take control of the actual infrastructure when it comes to getting things fixed or will I be stuck with the same poor connection and lacklustre BT?

[Rik]

I had, for the first time in 22 years, a voice fault (crackly line) a few weeks after moving to IDNet. Support could hear it, got on to BT Openreach, and they phoned me back in less than an hour with the fault cured.

[Sebby]

There's a first for everything...

[Rik]

There is, and I like to be there.

[gingerjedi]

I had, for the first time in 22 years, a voice fault (crackly line) a few weeks after moving to IDNet. Support could hear it, got on to BT Openreach, and they phoned me back in less than an hour with the fault cured.

I take that as no then!!

So I'm stuck with the 40-50 year old aluminium bell wire with crackly line and poor internet connection even if I pay IDNET for both phone and broadband... is this a premium service?

It's all very well rolling out ADSL2 24meg BB but people like me are stuck in the dark ages because we have a prehistoric infrastructure.

I think I may ditch the 'wet string' and get a 3G dongle.

[Rik]

You're never going to be entirely free of BT, Ginger, the difference is that you have IDNet looking after you, not BT Retail with the offshore call centres.

[gingerjedi]

You're never going to be entirely free of BT, Ginger, the difference is that you have IDNet looking after you, not BT Retail with the offshore call centres.

I can be if I ditch the line, I'll cut the blooming thing down myself.