Home Phone Discussion

[Baz]

  just been on phone to BT about my letter of confirmation about switch,they had some extras on which I would still get    and they would bill me for,according to the letter. A payment card which we had about 10 years ago and never used for most of that time.cancelled it now

he asked why I was moving and when I said ive gone for a better deal,"oh no no sir you've gone for a cheaper deal,believe me,no one is better than us"

"about 4000 people come back to us each month when they realise we are better".

I asked how many leave a month and he said "about 4001".......eeee I laughed so much.He even claimed to have a better line in jokes.

I mentioned the Indian call center I got when cancelling,it was a center in UK this time , and he claimed that all the complaints have been noted over the years and they ARE coming back to UK,just will take time to train up people.

[Baz]

he was pleasant enough though.

hurt my back when I fell off the chair though, so funny he was

[Rik]

Makes a change, Baz.

[TheMonkey]

Not sure where to post this question but it could be a complete coincidence but since joining IDNet's phone service i get automated sales call all the time. I never give out my phone number so how has this come about?

Any thoughts?

Thanks :-D

[Rik]

A computer generates numbers and dials them, if their live, they connect. I'm in the TPS but still get them occasionally. I would reassure you that it's complete coincidence, IDNet will not be selling or sharing your data.

[Simon]

Might be an idea to check that your number is still withheld, if it was before. 

[Baz]

interesting Simon.do you need to re-register with TPS if you change suppliers.I have a deal with BT that registered your number for you,or so they say.Do you think they may release it if you leave

would explain what Themonkey is getting

[Rik]

You don't need to re-register, Baz, it's the number, not the telco which is listed.

[Baz]

yeah sounds right.going to keep an eye on mine when I change just to see.   

[TheMonkey]

Thanks Rick, Simon and Baz.

I'm guessing there is no way to stop it? I get these calls probably about 5 times a week 

[Baz]

that sounds a lot to me.TPS should stop it although it does take a while to kick in if you have just registered with them

[Rik]

It doesn't stop it if the calls emanate from outside the UK, Baz.

[Baz]

ah right  could be that then

[Rik]

Most of mine appear to be American. Dorset will recommend a device (Truecall?) if they become bothersome.

[Bill]

It doesn't stop it if the calls emanate from outside the UK, Baz.

I get at least one of those most days. It shows on CLI as "Out of area" so I usually just ignore it, but occasionally I'll pick up and immediately hang up again to make sure they pay for the call

On the (rare) occasion that I answer it properly it's always a "silent" call, so obviously a robot dialler.

[Baz]

do those robot ones only kick in if you speak, some times I just pick up and stay silent until they speak often I get nothing so I wonder if its automated

[Bill]

Not sure... if I just ignore it the answerphone kicks in, but it still hangs up almost immediately.

[Rik]

The American ones are usually babbling before I get the phone to my ear.

[Simon]

I read somewhere that if you press the star and hash keys quickly and randomly, this 'confuses' the auto-dialling robots, and they wipe your number off their database.  Not sure how true that is, but it's fun trying!

[Rik]

I must give that a go.

[Bill]

Worth a try, anyway

[Baz]

due to change to IDNet for phones tomorrow  but just had a look at my account details on the home page and see a payment due for the phone on 6 sept. from 6.aug. This cant be right as I dont even have my line with them yet.order was originally placed on 5 aug but due to start as I say, tomorrow when BT contract ends.

Thought the billing was month to month from when you started

[Rik]

Phone support, Baz.

[Baz]

ok.should I have had some confirmation from support about the change of service or will it just happen.

[Rik]

ISTR it just happened for me, Baz.