Home Phone Discussion

[Baz]

ISTR

sorry Rik you got me with that one       ISTR?

[Rik]

I seem to recall, sorry...

[Baz]

   ok.  will have to get chatting with my kids again to keep up 

[pctech]

Got my phone bill in and looked over it carefully this month, the only calls I'm being charged for are 0870 and 0845 numbers used to pay bills etc.

I've looked at IDNet's home phone and it looks like I could shave about a tenner off. 

Two questions I have are these:

I'm told by the alarm engineer that when signalling the modem dials a premium rate number, I just want to check that these aren't blocked by default are they?

If a line goes down is the fault registered by support and is it similar to broadband where they will respond to a down notification out of office hours?

[Rik]

They're not blocked, Mitch, the service is essentially identical to the BT one, just the billing changes.

An out of hours 'line down' can't be actioned - BT only acknowledge Mon-Fri as days of the week. Where possible, IDNet will test and get things started, but BT just aren't interested in fixing things at the weekend, just as they aren't for broadband.

[pctech]

fair enough, order going in later.

[Rik]

I should add that certain categories of line, eg Doctors, do get actioned at weekends, Mitch, and you can get Saturday appointments, you just can't make them on the day.

[pctech]

Well there's no Doctors in our house but just so long as it gets logged on BT's systems

[pctech]

Two enquiry forms filled in to move lines.

[Rik]

 

It won't affect your ADSL at all, btw.

[pctech]

Cheers

[pctech]

Apologies for the further dumb questions but as I was directed to a secure site during line ordering process I assume I'll be sent the DD mandate form by post?

[Rik]

TBH, I can't remember, Mitch, I signed up so long ago. 

[Ray]

I thought I did the DD online, but it was some time ago so I could be wrong.

[Rik]

That was my feeling, Ray, but as you say it was a while ago.

[pctech]

All I was asked to fill in was an enquiry form after clicking transfer and upon submission was told someone will be in touch.

Was just eager to get it done and dusted so that they can submit the request to BT Wholesale.

[Rik]

They'll be in touch then, Mitch.

[Baz]

I cant remember and I only changed at the end of August  

I already had BB with IDNet and didnt do a new DD as they already have my details so is that the same for you?

[pctech]

I'm not with IDNet for BB Baz (see my sig) but am just ordering home phone.

[Baz]

    I never read the small print 

but now you mention it what happens if you go over your cap or is that not possible

[Rik]

On IDNet or Zen, Baz?

[pctech]

On Zen you get stopped from browsing and directed to the secure pages to top up, on IDNet it is charged at 1 per GB.

[Baz]

yeah know about IDNet just not about other ISPs

[Rik]

How much do Zen charge per GB, Mitch?

[pctech]

It's about £1.49 per GB but I get 50 GB so I should be ok.