Service down??

Started by khyron, Jan 20, 2007, 21:01:16

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khyron

Jan 20, 2007, 21:01:16
My broadband has just died around 4pm on Friday. No DSL light even on my modem.
Still no joy today, and i cant find any thing to suggest there is a problem on the BT or IDNet website.
Area 0114 Exchange- Attercliffe Sheffield

What is going on????

Philip

#1
Jan 20, 2007, 21:07:15
has your modem blown?  can you borrow another one to see?

Inactive

#2
Jan 20, 2007, 23:32:35
It could be one of many things, have you tried disconnecting any filters along with the attached phone / Sky Box etc.
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

maxping

#3
Jan 21, 2007, 10:36:30
Your exchange is showing as RED but this should only cause speed problems not a total loss of service.
As Inactive said you need to first find out if there is a problem your end , if you phone CS they will probably tell you to run a new extension directly from the modem to the master socket with the filter removed,this was the advice i was given when i lost my connection.
If this fails to get you connected then you will need to borrow a modem and connect it with the extension set up as above , if this fails you  can tell CS  its not your end and they can take it from there.
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