Weird goings on!

trophymick · Jan 10, 2009, 17:39:47

My connection has been terrible today, dropping,and on a go slow, must say it's blowing a gale and raining up here...................... I was connected to a site web page, and when I clicked to go to another page to follow a thread (on the same site) I got the no connection box on the screen. (Firefox 3)

I opened IE (which I rarely use) and did a 'Diagnose connection problems' and it concluded that there was a problem with some ports, HTTPS and some others, I didn't make a note of them, so apologies for my vagueness

But the strange thing is, it wouldn't connect until I un-ticked the 'Stealth Mode' and the 'Block Ping' options in the 2700HGV's firewall settings.

The system was showing connected and the internet light was on, and I could receive email (didn't try sending). After un-ticking those boxes my connection speed went up

and everything appears to be OK

It's been OK since I did this, any suggestions? And will it do any harm to leave it like this, I do run Comodo free firewall and Avast AV as well

Rik · Jan 10, 2009, 17:43:49

Odd one, Mick. I'm guessing that the router re-synced when you changed the firewall settings - have you checked the logs. Stealth/Block ping shouldn't have any effect on speed, unless there's a weird interaction with Comodo. Have you tried disabling the latter?

trophymick · Jan 10, 2009, 18:01:48

Yes, that was my first port of call, totally disabled Comodo but no change, I then went into the routers firewall settings and and had a tinker in there.

I have just upped the security level in Comodo just in case

trophymick · Jan 10, 2009, 18:11:39

I've just re-checked the tick boxes, to stealth mode and block ping, everything is OK

Speed is still up as well

Simon · Jan 10, 2009, 18:13:32

I'm wondering if you've got a dodgy 2700? There's a few of them about.

Rik · Jan 10, 2009, 18:18:58

It's a possibility, or maybe the router just got confused during a dropped connection?

trophymick · Jan 10, 2009, 18:38:18

I am going to try my old router, that should give me a indication of what's happening

Rik · Jan 10, 2009, 18:39:17

Keep us posted, Mick. Your line does sound dreadfully unstable though.

trophymick · Jan 10, 2009, 18:42:29

You are right Rik, I think it's starting to make me a bit unstable as well

Just tested my speed again, before I disconnect things, hmmmmmmmmmm

http://www.speedtest.net/result/387772880.png
I'll post back in a bit

Rik · Jan 10, 2009, 18:44:30

Ouch. Looks like you have a 350k profile.

trophymick · Jan 10, 2009, 18:52:13

Got the old Dynamode up and working now

http://www.speedtest.net/result/387778791.png this is the first test with it. I will need to keep it connected for a day or so, and monitor it's performance

trophymick · Jan 10, 2009, 20:18:20

Right, back with the 2700

The Dynamode was just as bad,if not worse, so it's probably down to the BT line/exchange?

Rik · Jan 11, 2009, 10:22:04

I think it's your line, Mick. Ask support to test it.

trophymick · Jan 11, 2009, 10:29:51

I'll ring them in the morning Rik

It's still very wet and windy up here today, and due to the terrain, the wires are cracking like whips today

I'm off up to my shed to have a tamper

Rik · Jan 11, 2009, 10:33:12

Nothing like a quiet tamper in the shed, Mick.

Sebby · Jan 11, 2009, 13:45:06

Yep, I think this is definitely one for IDNet to have a look at.

trophymick · Jan 11, 2009, 14:05:39

If anyone is interested, you can see the stats from speedtest.net here http://www.speedtest.net/results.php
And this was the result of the last BT test

5/ Test at1.30pm 0n 11/1/09

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 1120 kbps (DOWN-STREAM), 448 kbps (UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 102 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or web sites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

I think someone forgot to wind the exchange up for the weekend

Rik · Jan 11, 2009, 15:34:16

That's a classic line instability problem, Mick. Your speed has recovered but the profile hasn't.

trophymick · Jan 11, 2009, 15:43:58

Quote from: Rik on Jan 11, 2009, 15:34:16
That's a classic line instability problem, Mick. Your speed has recovered but the profile hasn't.

Is there any hope Rik? Or is it something I will have to live with, like haemorrhoids

Sebby · Jan 11, 2009, 15:45:51

You shouldn't have to live with it, Mick. Something is causing instability, and if you've tried the test socket for a good few days, it has to be a line issue, in which case IDNet will need to raise it with BT.

Rik · Jan 11, 2009, 15:45:59

It's not quite like haemorrhoids, Mick, but there are similarities, both being a pain...

It's worth seeing what support make of the line. It's possible that there's an identifiable fault which can be fixed - the stats certainly suggest that.

trophymick · Jan 13, 2009, 12:01:06

I got in touch with support yesterday (Brian) and tried a couple of things, different filters, the line with everything except the phone disconnected (it was very noisy, loud crackles, did the 17070 quiet line) and he has raised the issue with BT

So hopefully things are moving as I type.

I have reverted back to my other router for the time being, (Dynamode) as I don't want to disturb what little service I have

I did a BT test a earlier, the results are a bit poor

And it's hard work loading sites with pictures, a bit like the good old days!

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 160 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 100 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Rik · Jan 13, 2009, 14:10:29

That looks like a very sick line, Mick.

Sebby · Jan 13, 2009, 15:57:52

At there's a reasonably clear fault. In fixing the voice fault, it'll hopefully fix the broadband fault.

Rik · Jan 13, 2009, 15:58:42

Optimist.