Connection problems?

[esh]

www.esa.int resolves to 84.53.138.42, so you could try accessing that by IP and see if that helps.

[Rik]

Straight in, fast load, no problems. Might be worth clearing your cache and flushing DNS.

[MattBeard]

Much better after a router reboot:

[Rik]

Phew.

[dlorde]

You really need to be talking to IDNet, only if they know the extent of the problems can they identify the issue.

I did, and a very nice programmer who's been drafted in to assist on the phones, did some technical stuff and switched me to idnet.net from idnet.gw5, after which everything went back to normal speed :-)



He sounded a little hoarse - apparently they had over 400 calls this morning...

[Rik]

I'm not surprised. That was probably Andy you spoke to. Hang on, it was almost certainly Martin, not Andy - did he mention rugby at all?

[MoHux]

You know, reading through these posts reminded me just how intolerant some of us are when things go wrong. 

It surprises me that this is still so.  We were all told about the work taking place, and we all know the problems we can have updating ONE computer with relatively small updates, let alone having to make major changes to a network such as IDNETs.  If that is all that goes wrong then "Well done IDNET" I say!
As for lack of notification during the worst of it - I would rather they spent the time putting it right, instead of getting involved in 'verbal' exchanges on the forum.

Mo

[Rik]

I think the problem, Mo, is that there have been outages on Wednesday, Thursday, Friday and twice today, with very little communication from IDNet (the phones were in melt-down at lunchtime). In addition, pings have been bad for many people who are keen gamers. Taken together, people have felt they are not getting the service they are paying for.

[ducky22]

You know, reading through these posts reminded me just how intolerant some of us are when things go wrong.  

It surprises me that this is still so.  We were all told about the work taking place, and we all know the problems we can have updating ONE computer with relatively small updates, let alone having to make major changes to a network such as IDNETs.  If that is all that goes wrong then "Well done IDNET" I say!
As for lack of notification during the worst of it - I would rather they spent the time putting it right, instead of getting involved in 'verbal' exchanges on the forum.

Mo

What you say is categorically flawed. I'm perfectly tolerant of the occasional problem but not regularly occuring issues. Did you forget this has been happening on and off for months?

Major changes are easily done with minimal or no downtime. How on earth do you think tier 1 carriers operate?

[MoHux]

What you say is categorically flawed. I'm perfectly tolerant of the occasional problem but not regularly occuring issues. Did you forget this has been happening on and off for months?

Major changes are easily done with minimal or no downtime. How on earth do you think tier 1 carriers operate?

I bow to such superior knowledge! 

[uxbod]

Well if IDNETs tier 1 carrier messes up then they don't really have a chance do they There is a great deal of speculation about what has been happening, and I am sure that IDNET will at some point post a response.  IDNET have always been good in that respect.  I moved away from IDNET for quite a while to   but eventually came back. IMHO the service is second to none, and in the time I have been back there has been very few hickups.  I don't game, but I do rely on my email server @ home office pumping messages to my iPhone. So yes its a pain, but is it a poor service, No way in my eyes.

[VaderDSL]

All sorted a quick reset, reboot of the modem and router and all up and loadfing again normally Cheers for the help.

[Rik]

Phew.

[ducky22]

I bow to such superior knowledge! 

I'm glad to hear you bow to my ability to read other threads on this forum and the fact I've experienced problems myself. Are you one of those adults who failed to learn to read and write? My heart bleeds......  

[Rik]

Let's not fall out with each other, guys, none of us is responsible for what has happened.

[VaderDSL]

*Skulks away suspiciously*

[karvala]

Well if IDNETs tier 1 carrier messes up then they don't really have a chance do they There is a great deal of speculation about what has been happening, and I am sure that IDNET will at some point post a response.  IDNET have always been good in that respect.

IDNet used to be good in that respect, certainly, but these recent episodes have indicated that things seemed to have changed in this regard, sadly.  I can't remember the last time there was an hour+ outage accompanied by blocked support lines (which I still think were off the hook, since I and many others tried repeatedly and I have yet to hear from anyone who got through at any point, not to mention the fact that there is usually a queuing system in place that was strangely absent during this time), while all the time the service status page did an impression of the band on the titanic, and then several hours later there is still no acknowledgment from IDNet that anything even happened.  If the same thing happened with another ISP, such as TalkTalk or Tiscali, we'd all roll our eyes and say "What can you expect?  That's just typical of them."  Are we now supposed to be thinking the same thing about IDNet?  

[Rik]

I think the problem with the phones is that they are VOIP, so I suspect (but haven't been able to confirm) that they simply stopped working during the outage.

[Rik]

Just checked, I'm wrong on the phones.

[Sebby]

So what's the answer?

[ducky22]

Just checked, I'm wrong on the phones.

Glad to hear that... having phones on the same network as everything really would be the worst planning/management possible. Any joy with further details on the outage?

[Rik]

Not yet, I've been promised an update when things are fully under control.

[Rik]

So what's the answer?

I'm waiting.

[MoHux]

Let's not fall out with each other, guys, none of us is responsible for what has happened.

Takes two ............................. 

[Rik]

So if one backs off...