So slow

Rik · Feb 04, 2007, 18:41:19

I'm an old user, just haven't been with IDNet for long yet.

wrtpeeps · Feb 04, 2007, 18:47:14

i mean long time users

Rik · Feb 04, 2007, 18:52:57

That's much better.

wrtpeeps · Feb 04, 2007, 18:57:36

or maybe idnet dont want to stress you oldies into having to type too much, so they give you shorter usernames?

Rik · Feb 05, 2007, 10:57:41

Careful!

OTOH, I have the long form, maybe they consider me youthful?

old Bill · Feb 05, 2007, 11:49:51

Well not very happy at the moment. I sent email to C/S this morning saying about the problems I had. I then recieved a email back telling me to run BT speedtester (which wont run). I then gave them a call and they were busy not waiting for a call back.

old Bill · Feb 05, 2007, 13:33:41

Well its now over 2 hours since I called C/S and I still not have recived any call or reply to my second email. I was thinking that Idnets C/S was diffrent to some other ISPS looks ike i was wrong. I have had more help off ADSL 24 (thinking of moving to them if things dont get better) than I have off C/S.

RJM · Feb 05, 2007, 13:39:46

ADSL24 is a "reseller" for Entanet of where I moved from.

If you have a line problem, the problem will move with you.

old Bill · Feb 05, 2007, 13:48:32

True, but at least it might get sorted out.

Inactive · Feb 05, 2007, 13:53:01

To be blunt old bill, if you have a BT line fault, then no ISP on the planet is going to be able to sort it, wherever you go..... it will just follow you.

You are the only person that I have come across that has said anything bad about IDNet Customer Support.

Sorry if that sounds harsh, but that is how I see things.

Alex · Feb 05, 2007, 14:04:02

You could ask IDNet to lower your connection speed, or perhaps more you onto another server could you not? Do you have Sky? (This can effect the line).

old Bill · Feb 05, 2007, 14:14:22

Well if they had called me back I would not have to. I like Idnet but have had a problem since Friday and I have not had any response from C/S. If my line is to much of a pain then fine I will go elseware.

Rik · Feb 05, 2007, 14:16:16

Quote from: old Bill on Feb 05, 2007, 13:48:32
True, but at least it might get sorted out.

If I'm feeling impatient, Bill, I don't wait for people to call me back. If I deem sufficient time has passed, I chase. IDNet may not have an answer for you yet, and may be waiting to call you until they do, but the quickest way to find out is to ask.

old Bill · Feb 05, 2007, 14:19:46

I have rung a couple of times and also sent a email. But tech support are busy and will call me back. Hence I am a bit fed up.

Inactive · Feb 05, 2007, 14:21:12

Quote from: old Bill on Feb 05, 2007, 14:14:22
Well if they had called me back I would not have to. I like Idnet but have had a problem since Friday and I have not had any response from C/S. If my line is to much of a pain then fine I will go elseware.

Bill, none of us are privvy to your communication with IDNet, however I thought that we had established that your problem was down to your BT line, how can IDNet, or any ISP do anything about that?

By all means " go elsewhere ", but in all honesty, I don't think it will cure your speed problems.

Just my 2p's worth.

old Bill · Feb 05, 2007, 14:33:51

Once I have spoken with C/S then they can fault the line. All I reiceved today was a email first thing telling me to run the BT speedtest which I am unable to do. Thats why I need to talk with C/S.

Rik · Feb 05, 2007, 14:39:43

Have you tried being politely insistent, or asking to talk to Simon?

Your experience is very untypical of IDNet.

old Bill · Feb 05, 2007, 14:58:14

As a last rersort have sent a email asking for my Mac code. I REALY DO NOT WANT TO LEAVE but it seems as if its the only way to get though.

Inactive · Feb 05, 2007, 15:11:11

Quote from: old Bill on Feb 05, 2007, 14:58:14
As a last rersort have sent a email asking for my Mac code. I REALY DO NOT WANT TO LEAVE but it seems as if its the only way to get though.

Good luck with your new provider then Bill, pop back in and let us know how you get on.

Cheers

Inactive..

old Bill · Feb 05, 2007, 15:24:55

Have spoken to C/S at long last. Miriam is on the case.

Rik · Feb 05, 2007, 15:28:10

Did they call you, Bill, or did you have to call them?

old Bill · Feb 05, 2007, 15:36:16

I called them.Looks like they did not recieve my email sent this morning. They were busy which is why they did not return my call.

Rik · Feb 05, 2007, 15:43:15

The problem with email is that we all assume that it will get there, but sometimes, just like snail mail, it doesn't. That's why I recommend calling when something is urgent.

Inactive · Feb 05, 2007, 15:52:50

From what has been said previously, I wouldn't hold out much hope of any ISP being able to fix your problem Bill, I hope I am wrong for your sake.

My gut feeling is that you are just chasing circles.

Personally, I reckon that if you cannot get BT to install some new infrastructure, then you are stuffed.

May Miriam prove me wrong..

Rik · Feb 05, 2007, 16:00:04

Alternative ending:

Miriam may prove me wrong.