So slow

Inactive · Feb 05, 2007, 16:11:14

....and that Rik...

old Bill · Feb 05, 2007, 17:00:19

Ok BT cannot find any fault. Still cannot run BT speedtest. Ran 1 speedtest and got a download of 4469 ran a diffrent one (BB Max) and download was 2.6 this was within 10 seconds of each other. Which do i believe ?

Nerval · Feb 05, 2007, 17:05:54

Quote from: old Bill on Feb 05, 2007, 17:00:19
. Which do i believe ?

They both could be right.
That could be the effect of contention either at your exchange or anywhere down the line.
Whatever speed your line is, you won't always get the same result.

old Bill · Feb 05, 2007, 17:20:11

Oh well at least they all match now back down to 1-1.5 meg. Might just go back to a fixed rate line. A lot less grief and a lot cheaper.

Rik · Feb 05, 2007, 17:55:04

Bill

It's impossible to give you any more advice here, you really need to sort this out with IDNet/BT. All you have posted suggests exchange contention to me, and if that's the case, IDNet won't have much luck with BT.

Neither would any ISP of course.

Continually running speed tests will only serve to demonstrate the contention, they won't move you forward. If you feel a fixed-rate line might be better, then go for it, you can always switch back to Max. The best thing is to decide what speed is acceptable to you, and then decide whether you can get that from Max or fixed-rate. Once you have made your decision, try and enjoy using your connection rather than worrying about how it's doing - I gave that up long ago, there are too many variables I can't control.

maxping · Feb 05, 2007, 18:22:01

Quote from: old Bill on Feb 05, 2007, 14:58:14
As a last rersort have sent a email asking for my Mac code.

Why?
You haven't given them time to help you, they may be very busy at the moment they have more capacity coming anytime and may be a bit tied up with that.
Its a free number ring and insist you talk to someone.
You are the first person ever to complain about Customer Support i have always found them very helpful and talk to me straight away

Nerval · Feb 05, 2007, 18:46:54

Calm down Max, it's not personal

maxping · Feb 05, 2007, 19:09:45

Quote from: Nerval on Feb 05, 2007, 18:46:54
Calm down Max, it's not personal

Mate I'm the calmest person in Calmville

old Bill · Feb 05, 2007, 19:52:30

Have a

Simon_idnet · Feb 05, 2007, 19:58:43

Hi Old_Bill

Sorry we didn't get back you right away this afternoon and we have still not received your email from this morning...

With regards your drop in speed, unfortunatly we have no control over your sync speed and precious little influence over your profile (throughput). Please remember that BT state that Max is expected to perform at the same speed as the fixed-rate 2Mbps service during busy periods.

BT will only entertain a fault condition if your sync speed drops below the Fault Threshold Rate (30% of your MSR). If we try to report a slow-speed fault above that level BT simply reject ticket.

We can work with you to try to narrow down a possible cause in drop in sync: electrical interference etc. but we are really at the mercy of the DLM (Dynamic Line Management) systems to set and adjust your profile to losely match your sync speed.

With your level of attenuation and low noise margin you are particularly susceptible to variations in your sync/profile. I am afraid that is just the nature of the technology. Your line could probably best provide a predictable and stable speed if you were to regrade to the fixed-rate service rather than rate-adaptive service.

Regards
Simon

old Bill · Feb 05, 2007, 20:06:04

Thanks Simon,
The strange thing is there was no loss of sync at my end. My speeds which up untill Friday had held steady just dropped like a stone and have been up and down since. My exchange is green and the router is plugged in to the master socket.

Simon_idnet · Feb 05, 2007, 20:47:04

Well, you last logged-in at 15:53 today. It is likely that your router re-sync'd at that time if not before.
Simon

old Bill · Feb 05, 2007, 21:02:21

Thanks Simon,
Still cannot get on to the BT speedtester but have tried a couple of others which put my download speed at 2-2.5 meg. Which is a lot lower then it was last week.

Inactive · Feb 06, 2007, 01:05:50

Quote from: old Bill on Feb 05, 2007, 21:02:21
Thanks Simon,
Still cannot get on to the BT speedtester but have tried a couple of others which put my download speed at 2-2.5 meg. Which is a lot lower then it was last week.

For crying out loud Bill, you have a lousy line, you are just going to have to live with it, i'm afraid.

Rik has a lousy line as well, it is just a fact of life.

Nobody can fix it, so you are just going to have to live with it, there really isn't any point in whinging on here every day about something that nobody has any control over.

I know that sounds harsh, but it is the bottom line truth of the matter, as I see things.

Rik · Feb 06, 2007, 09:27:44

I have to agree, Inactive. My line lost sync overnight, the result is that I am now on a 2500 profile rather than a 3000. Am I going to phone Simon to demand action? Of course not. I knew I was always going to struggle for speed given the characteristics of my line.

With Max, I get 2.5 - 3 times the speed I got on fixed-rate plus, of course, the faster upload. I can live with that - I have to live with that!

Lance · Feb 06, 2007, 13:16:02

I consider my line to be poor also - I only sync ~3000 but it is stable. Like inactive and rik have said, if its a poor line (by which i mean you can't sync very high but has low errors) there is not much IDnet or any other ISP can do about it.

Rik · Feb 06, 2007, 14:30:24

Quote from: lance on Feb 06, 2007, 13:16:02
there is not much IDnet or any other ISP can do about it.

No, our only hope is BT coming round with a big drum of copper cable to do a backhaul to the exchange - and that is not going to happen unless the Govt decides that every home has to have a super-fast connection. Shame really.

old Bill · Feb 07, 2007, 11:31:15

Ok your opinions please. This IS NOT A GO AT IDNET. I ran BT speedtester at long last it said around 4 meg download so did the Thinkbroadband s/t . I ran BBmax speed test. Speedtest.net Giganews s/t and they all said 2-2.5. Now i know that speeds can vary but they have all be giving the same results snce Friday and test have been run one after each other. Could there be a problem on my system which is causing false results? When i ran the Irish s/t it said that there were Jave errors.

Rik · Feb 07, 2007, 11:35:38

False results are always possible, Bill, check for Java updates. More commonly, the variation is just down to the route the traffic takes, the server load at the speedtester and general network traffic/congestion at the time you do the test. My speeds are generally fairly stable at 2400kbps or 2800kbps, depending on which profile I'm on (I sync at the borderline area between two). However, some days, I can see that speed drop to around 700kbps, usually when the kids get home from school.

old Bill · Feb 07, 2007, 11:45:23

Its just strange that I am getting such different results from the testers. I know they will all give a slightly different result but 2.5 meg is a bit high. And its not just on one day. Just ran ThinkBroadband and it said 4.1 as soon as that had finished i ran BBmax which up to Friday i had allways found very good that said 2.5 meg. This is in the middle of the day when most people are at work or school.

Rik · Feb 07, 2007, 11:50:12

You may be on an exchange which is congested or possibly has a lot of business connections, Bill. Max will always show variations in speed, hopefully not large ones most of the time, but as I said, I can see a 75% drop in speed under some conditions. I try not to worry too much about speed tests once I'm satisfied I've done all I can to optimise my end of things. One thing which might have affected you is a BT outage - if you ask CS, they will be able to tell you if there have been any reports from BT.

old Bill · Feb 08, 2007, 15:11:13

PROBLEM SOLVED. Having had a long chat to C/S I changed back to my old Netgear router. My speeds are now back to normal and all match up from speedtest to speedtest. Has anyone else has a problem with their Speedtouch 585 ?

Inactive · Feb 08, 2007, 15:16:34

Thank heavans for that Bill...sorted... 8)

old Bill · Feb 08, 2007, 15:21:35

Yes just have to send the 585 back to Idnet so they can find out what went wrong.

Rik · Feb 08, 2007, 15:22:33

Quote from: old Bill on Feb 08, 2007, 15:11:13
Has anyone else has a problem with their Speedtouch 585 ?

I've heard of people having problems with all brands of router, Bill. Before Max I was using a Draytek 2600+, but that was very unstable for me with Max. The humble Netgear DG834, otoh, proved to be rock solid. Max seems to need all the help it can get, and matching the router chip set to the DSLAM often works wonders.

Glad you're now sorted, at least you know it's a BT issue, not an IDNet one.