Toshiba l10 satellite = no sound

mrapoc · Mar 06, 2009, 17:44:11

Ok well

Everything and i mean everything is good to go

But

I installed the drivers off the disk for sound..no sound

Tried latest on the website

No sound...

Tried winamp and wmp + system sounds

its not muted and volume is full

Help! $:-\$

Rik · Mar 06, 2009, 17:49:26

Sorry, Sam, I haven't a clue. Is the sound card flagged in device manager?

JB · Mar 06, 2009, 17:55:24

Two thoughts:-

Is the speaker cut out connection in the headphone jack socket faulty. Can you hear sound through headphones?

Could be a duff sound chip. I had this problem with a (secondhand) Shuttle motherboard. Showed up OK in device manager after driver loaded but no sound, no matter what I tried. Had to replace mobo in the end.

mrapoc · Mar 06, 2009, 17:56:16

Well the connexant ac 97 does show up in device manager and there is the volume control in the bottom right.

Shall try the headphone jack though as thats a good idea

Steve · Mar 06, 2009, 18:10:36

Has this machine been upgraded from xp or had a reinstall? Was the sound muted prior to this change? If so Toshiba USA laptop support have an unmute utility

mrapoc · Mar 08, 2009, 15:35:43

Well headphone does work

But speakers do not

Is it just a case of them being faulty?

Rik · Mar 08, 2009, 15:57:37

It sounds plausible, Sam, but were they working before?

mrapoc · Mar 08, 2009, 16:00:22

Thats the thing i dont know...grr

Ill have to ask the "go between woman" to ask if they were before when she comes to collect it

Sebby · Mar 08, 2009, 16:34:50

It does sound like the speakers to me - perhaps the wire has come off the motherboard.

Baz · Mar 08, 2009, 18:03:10

just a total guess here if you have updated the drivers can you do a system restore and see if that works. What about in the Sounds and Audio Device Properties section is the correct device selected if there is more than one available.

Im talking XP here though dont know whats on the laptop.

mrapoc · Mar 08, 2009, 18:27:07

Got hold of the woman.."oh yes the speakers dont work"

Makes my job about...impossible to do unless i knew that lol

Well anyway thanks guys

Another "simple" problem blown out of proportion by not getting enough background knowledge lol

karma for your troubles

Rik · Mar 08, 2009, 18:32:31

It might be an idea for you to have a checklist when you take machines in, Sam, so that you can ask all the questions and not be struggling to fix things that don't work anyway.

mrapoc · Mar 08, 2009, 18:51:56

Too right!

Rik · Mar 08, 2009, 18:58:11

Also, you could mark on the sheet any cosmetic damage, saves arguments later.

Sebby · Mar 08, 2009, 23:18:43

Good idea.

JB · Mar 09, 2009, 10:06:46

Quote from: mrapoc on Mar 08, 2009, 18:27:07
Got hold of the woman.."oh yes the speakers dont work"

The headphone socket contains a crude switch. Basically when you push in the headphone plug the connector to the speakers is pushed back and the circuit completed to the phones. When you remove the headphone plug the connector is supposed to spring back and reconnect the speakers.

I'll wager that the fault lies with the springy bit of metal which has bent in the 'off' position. It's not worth opening it up to bend it back because the metal will be weakened and it will fail again in a very short time. Only real cure is replacing the socket, if it is available and probably not worth it on an older machine.