Nice one ID

Myst · Apr 21, 2009, 12:48:20

Found out my router died last night.
Whilst i had a spare to hand, i did not have my username to put in new one. Nor could i access email which i had archived a while back with login details as my daughter kindly broke one of the pins on the power pack for my external HD where my back ups are(£25 now to replace that)

Anyway email from work to support at 08:31 requesting info. 08:33 Mail back with all details.

Nice one guys and thanks

Rik · Apr 21, 2009, 12:49:00

Sebby · Apr 21, 2009, 13:04:41

Great service.

Simon · Apr 21, 2009, 13:51:09

davej99 · Apr 23, 2009, 01:15:33

It's been an awful day. I have wrestled with some tortured technical issues, unconnected with IDNET, or the budget. In the end the firm concerned has not done a bad job, but I credit some of that to my friendly manner. I tuned in here for some Rikicism to end the day on a positive and I found instead two customers giving IDNET unsolicited credit for some excellent customer service. What better way to ride a recession. They say small is beautiful, but really, it's smart that counts. Now let me digest that budget speech......

Tacitus · Apr 23, 2009, 07:49:15

Quote from: davej99 on Apr 23, 2009, 01:15:33
.... two customers giving IDNET unsolicited credit for some excellent customer service. What better way to ride a recession. They say small is beautiful, but really, it's smart that counts. Now let me digest that budget speech......

Couldn't agree more, iDNet's customer service is superb. Problem is that in a recession the majority go for 'cheap'......

Rik · Apr 23, 2009, 08:15:47

Quote from: davej99 on Apr 23, 2009, 01:15:33
I tuned in here for some Rikicism

Now that has to be worth a karma.

Simon · Apr 23, 2009, 11:41:18

Oh, now you've done it, Dave!

Rik · Apr 23, 2009, 11:42:14

Sebby · Apr 23, 2009, 13:23:59

davej99 · Apr 23, 2009, 20:54:04

Definition of Rikicism: a humorous play on words or wittycism; a pithy analysis of world events or criticism; to drive out broadband demons as in an exorcism; a preoccupation with noon-time sustenance or lunchism; a fond reference to the superior sex or femicism; and to work around a delicate point as in circumcism.

Simon · Apr 23, 2009, 21:27:15

I'd say that's Karmicism!

Sebby · Apr 23, 2009, 21:55:28

Lance · Apr 23, 2009, 22:24:14

Rik · Apr 24, 2009, 00:58:59

Gets my vote.