My Connection Today Is So SLOW!!!

bridgej · Jun 06, 2009, 12:55:06

Hi

Can anyone help me. For some reason my connection is very slow today. Is there a fault somewhere and is anyone else suffering the speed of dial up today??

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Reply from 212.69.36.10: bytes=32 time=77ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=84ms TTL=59
Reply from 212.69.36.10: bytes=32 time=79ms TTL=59

Ping statistics for 212.69.36.10:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms

From the speed.io site I get these readings:
Download: 410 Kbit/s
Upload : 407 kbit/s
Connects : 757 conn/min
Ping: 69 ms

From speedtest.net I get:
Download: 350Kbit/s
Upload: 420Kbit/s
Ping: 169 ms

My Router is connected to ADSL as follows:
ADSL Firmware Version    A2pB023b.d20e
Modem Status    Connected
DownStream Connection Speed    3424 kbps
UpStream Connection Speed    448 kbps
VPI    0
VCI    38

Rik · Jun 06, 2009, 12:56:26

Are you on gw6, Bridge? See this thread.

bridgej · Jun 06, 2009, 13:00:26

Yep GW6, but already been phoned by Idnet and now on GW5 and fine again, that was bloody quick service

Rik · Jun 06, 2009, 13:01:01

I noticed Simon was in the forum.

bridgej · Jun 06, 2009, 13:03:53

The whole reason I left Tiscali over a year ago because that would have taken 3 weeks worth of calls to India and still not get it fixed and the reason I recommend Idnet to anyone thinking of changing Internet providers

Rik · Jun 06, 2009, 13:06:20

We agree.

robostac · Jun 06, 2009, 13:09:41

I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me

bridgej · Jun 06, 2009, 13:10:48

give Simon time to dial your number!!

Simon · Jun 06, 2009, 13:11:51

It might be best to call - 01462 476556.

Rik · Jun 06, 2009, 13:12:17

Quote from: robostac on Jun 06, 2009, 13:09:41
I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me

I'd recommend a phone call, 01462 476556. Or what Simon said.

robostac · Jun 06, 2009, 13:14:51

He called and fixed it very quickly, amazing service.

Rik · Jun 06, 2009, 13:15:31

It's why we love him.

Sebby · Jun 06, 2009, 13:18:24

One of the reasons, Rik.

karlak · Jun 06, 2009, 14:38:05

GW6 here also. Have had a steady decrease in speed since this morning, and have ended up at -

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6432 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 317 kbps

Logged a call, so will hopefully be fixed soon

Rik · Jun 06, 2009, 14:41:03

It should be.

karlak · Jun 06, 2009, 14:45:52

Quote from: Rik on Jun 06, 2009, 14:41:03

It should be.

Hopefully. My lad is getting pasted at Call of Duty on the Xbox (poor ping etc), and apparantly it's all my fault

Rik · Jun 06, 2009, 14:48:12

That's what fathers are for, after all.

karlak · Jun 06, 2009, 14:57:35

All fixed here.

Made the call and got a call back, all fixed within 15 minutes. Just like being back with PIPEX,,,,,,,,,,,,,,, Not !!

Rik · Jun 06, 2009, 15:03:47

srbuk · Jun 06, 2009, 15:29:24

I had the same problem this morning, also on gw6.

Sent an email, was called back by Simon soon after who changed me over to gw5, all good now.

Well done to Simon and IDNet, this is the first time I have had to use support in the two monts since I joined as my connection is very stable now. How different (both connection and support) to Pipex Homecall (Tiscali)!!! I just wish I had joined earlier rather than persevere with a second rate (being polite) provider.

Rik · Jun 06, 2009, 15:31:33

Hi, and welcome to the forum, srbuk.

While we'd all prefer that nothing ever went wrong, in the real world that's not going to happen. With IDNet, we can talk to the boss and all the staff will go out of their way to resolve any issues as quickly as possible. We're a happy bunch.

Simon · Jun 06, 2009, 15:32:23

Glad you're sorted. That the usual kind of service we receive round here.

Stu · Jun 06, 2009, 16:16:06

How come its messed up today on gw6? Mine too has lost it.

Rik · Jun 06, 2009, 16:18:20

Contact support, Stu. It started on Wednesday.

casual-moron · Jun 06, 2009, 16:29:21

hi

i figured i was probably better off chipping into this thread rather than starting a whole new one for the same thing

I've been having the same speed / ping problems with my connection all day and am also on the gw6 group (have been for a while now)
I've tried the bt speedtest which gives me 100k on a 7.6k profile (or there abouts)

anyway i was wondering, should i phone the out of hours number or sit on it and hope it fixes itself ?