Central Outage

[Tim_idnet]

One of our BT Centrals had a brief outage last night just after midnight which bounced all traffic onto our other Centrals. We are now busy rebalancing our network which may take up to a couple of days to complete. In the meantime, some users may experience slower speeds than normal especially during peak periods. Rebooting your router/modem should move you to another Central and improve your speed. If this doesn't fix the issue please contact Support.

We are also aware of a small number of users who have incorrect throughput speeds in relation to their profiles connecting to ADSL2+. We are escalating these cases with BT and hope to have a resolution very soon.

Tim

[Rik]

Thanks, Tim.