Your WBC experience

[Ann]

Okay okay but if I were to post something at least I would state that this was not an IDNet connection.

[Tacitus]

Okay okay but if I were to post something at least I would state that this was not an IDNet connection.

It's what I've been doing since I joined 

[Rik]

I think that the more data we can obtain, from whatever ISP a member is connected to, the better we can help people make informed choices, so please do post experiences if you move to another ISP.

[cwmusson]

My experience of WBC is one of disappointment.

The switchover was somewhat delayed but eventually happened correctly.

On ADSL Max I got about 2.5 Mbps download. For the first few weeks (about 4) on WBC I got 3.5 Mbps download with equivalent profile.  Hooray. Then it suddenly reduced to about 2 (with a 2000kbps profile) for no apparent reason.  No changes of equipment or wiring at my end. The first time I complained it went up to 5 for a few days, seemed stable, and then went back to 2. The last time I complained it went up to 6.5 (wow) for a day and then back to 2.  I have eliminated my internal wiring as a cause by replacing it. When it goes down to 2 it doesn't go in stages like it's doing some sort of training.  It does it in one go.

So my WBC experience is that I get a lower download speed than ADSL Max, and it costs the same, so that is not good.

[Rik]

When it drops to 2M, what is your noise margin and does your router indicate a number of re-syncs? It sounds to me like you line is unstable - WBC is more sensitive to noise than Max. It does costs the same as Max, but you do get more bandwidth for your money.

[coreservers]

I'll post here because it's been a nightmare. look up any posts by me, rather than typing it all in again. I now pay £4 a month more for 2/3rds less speed. How lnog can IDnt last if this continues.

[Noreen]

Gosh! I've actually managed to stay connected for 16 hours although according to TBB I've only got a download speed of just over 2Mbps, can't get on the BT speed test. Usually I've had to reboot the router everytime I wanted to go online but didn't have to this morning. Don't know if this is just a one-off so keeping fingers crossed.

[Rik]

You and me both, Noreen.

[Noreen]

As regards which item, Rik, not sure what you mean?

I was interested to read this

For the first few weeks (about 4) on WBC I got 3.5 Mbps download with equivalent profile.  Hooray. Then it suddenly reduced to about 2 (with a 2000kbps profile) for no apparent reason.

Because that's about what happened to me. For the first couple of weeks I was getting a lovely constant and stable 14Mbps then suddenly it all changed to constant disconnections and miserable speeds.

[Rik]

I was just crossing my fingers in sympathy.

[Noreen]

Thanks, Rik. I'd wondered if you were also suffering.

[Rik]

No, strangely enough, my connection has been reasonably reliable - less stable than Max, but no huge swings in throughput. The latter only seem to have affected people with high profiles, making me (cynically) wonder whether BT hasn't the bandwidth available for the higher speeds so is throttling them.

[Noreen]

I spoke too soon, just got disconnected and had to reboot to get online again.

My last good speed BT test was on the 13 July, it all went wrong sometime after that.

[Rik]

There is something fundamentally flawed in WBC. I wonder whether the software updates being installed at nodes is related?

[Bill]

There is something fundamentally flawed in WBC.

It's called BT.

[Simon]

 

[Rik]

It's called BT.

Pure genius Bill. What do we do about it?

[Bill]

What do we do about it?

The usual thing I imagine- get BT to spend some money and hire some people who know what they're doing.

Fat chance 

[Simon_idnet]

BT have announced a series of WBC "Capacity Upgrades" that are due to be rolled-out over the course of the weekend, to be completed by 6pm on Monday.

They say that they have recently "uncovered" an issue with the capacity management process which has caused parts of the network to be "under-dimensioned" [that's a new one!]

These upgrades "should cause no disruption to service".

Simon

[Rik]

These upgrades "should cause no disruption to service".

That'll be a first!

Thanks, Simon. Amazing how they come up with this stuff, isn't it. They must take degrees in obfuscation!

[zappaDPJ]

Thanks for the update Simon and let's hope the all new fully-dimensioned network brings some benefits  

[Rik]

I bet it won't be as fully dimensioned as me.

[zappaDPJ]

 

[Bill]

parts of the network to be "under-dimensioned"

They probably typed in kbps instead of Gbps...

[Rik]