Loss of service reports

[PuncH]

So far so good...


(talk about tempting fate!)

[Simon_idnet]

Hi PuncH

Everytime I've checked your connection it has been live. We can report an intermittent fault to BT when the Helpdesk opens tomorrow morning but in the meantime there's not much we can do I'm afraid.

Regards
Simon

[Simon]

The wonders of intermittent faults.   

Thanks for dropping in, Simon. 

[PuncH]

Thanks for the messages Simon.

I think I'm just a little unfortunate that my connection appears to be routed through the troublesome Peterborough node, however so far so good tonight

[PuncH]

Quick update...

Connection was fine up until just after 11pm when it went down again, presumably for more work at Peterborough. No loss of sync, just ppp.

[Sarah]

I wasn't using my connection last night so not sure when it failed, but certainly it was down around midnight when I checked, and is back fine this morning.

Another ongoing thread here: ADSL24 Forum where a fix date of January 13th is mentioned ...

[Glenn]

A&A have the same fix date too, Sarah

[Rik]

A full month, it makes you wonder what on earth has failed.

[Sarah]

Indeed, does this indicate they do or they don't know what's failed? 

[Rik]

They aren't saying, but given what's happened before, my suspicion would be that they've updated the BRAS there, and got it wrong. Wolverhampton had a similar issue earlier in the year.

[sn]

1)  Exchange - SSALM
2)  service - WBC
3)  sync but no PPP
4)  Down 21:30 (approx) 15th Jan, Back up 02:34 16th Jan

Steve

[Rik]

Hi Steve

I can't check with support to be certain, but I can't see any BT issues on the sources I do have. It's an odd time for BT work to be going on, so I'd suggest you drop support an email so that they can look into it.

[alcav]

Hi all,

I am getting a no connection situation pretty well every day over the last 2 weeks or so.This results in having to re-boot the router every time,and things appear normal for a day or so.

Is it possible that my router is on the blink?,how long do they normally last?,I have a netgear 834g.

I recently installed the latest firmware.

All suggestions gratefully received.

Regards       Alan

[Steve]

It could be a multitude of issues which is no help I know. Did you upgrade to the latest firmware because you were having problems then? They don't last forever and also the power supplies can fail and cause issues you described. If you can swap/borrow an adslrouter you can confirm whether yours is the root of the problem.

[Ronin]

Hi all i have been having problems the last few weeks where i am losing connection sometimes this happens at night so i am not aware of it but it does happen at least once a day .
I am running a Netgear dg834g which has been rock solid before this.

The weird stats i notice when it disconnects are the downstream noise margin jumps

last week or so it has been
Noise Margin    2147483647 db
Noise Margin    2147483646 db  
Noise Margin    2147483646 db

so any ideas whats going on ? and why does it jump to the same number each time ? 

--- edit Just checked that number is a negative number that model reports----




Normal stats below

Port      Status      TxPkts      RxPkts      Collisions      Tx B/s      Rx B/s      Up Time
WAN    PPPoA    990    1163    0    497    1840    00:04:49
LAN    10M/100M    2159    2051    0    2968    952    00:05:38
WLAN    11M/54M    0    0    0    0    0    00:00:00

ADSL Link    Downstream    Upstream
Connection Speed    20874 kbps    1001 kbps
Line Attenuation    15 db    3.5 db
Noise Margin    3 db    7 db

[Simon]

Sorry, I know this will be of no help, but I think the 'large' Noise Margin figure actually means it went less than zero, but it can't do minuses.  I have no idea what that means, though, but someone will be along soon who does. 

[Simon]

Even less help, as you found that out while I was typing! 

[Ronin]

lol cheers anyway mate

[Steve]

Noise or interference is causing the disconnection, your noise margin is 3 so when the level of noise increases to greater than 3 your connection drops. This more likely to happen at night as radio waves which affect adsl2+ travel further at night time. I am surprised that if this is happening frequently that the MSAN at the exchange has not raised your margin to cope with additional noise. ADSL2+ is more susceptible to noise than adslmax. Check with support to see if they have any advice to offer and look at your own phone wiring to see if you can improve things i.e bell wire ,flat extension leads, DECT phones and sky boxes all of which can cause problems with a broadband signal.

[Ronin]

I haven't added anything to the setup and don't have sky etc , will have a wee look at my setup see if i can adjust it .


Thanks for the replies

[gyruss]

Getting total loss of service at this moment.  I have a brand new router due to this problem occuring in the past, and i've tested my house cabling (all twisted pair) and ADSL Nation faceplate.

Router is a Cisco/Linksys WAG320N, and the internet light on that has gone out a number of times, and the dsl light next to it has un-illuminated and relit as though re-establishing a link a number of times also.

This happened last night too around 18:00hrs.. but tonight after a full day of stable use, the problems start again.

Grrrrrrrrrrrrrrrr

I'm sure not buying another router thats for sure. :/

[Glenn]

Call the support number, state that you have no service, the problem should be picked up. 0800 7012000

[Niall]

Apparently this effected my sister last night too, with them not being able to resolve any DNS. I was playing a single player game most of last night, so didn't notice anything.

[gyruss]

last night at exactly 6.15pm after an entire day of uninterrupted internet use, suddenly I then get total loss of service.

My router (Cisco/LinkSys WAG320N) was set to multi-mode, and have set this now to G.DMT to see if this helps as i'd read on some webpage somewhere this helped some folk with their problems.   All my other settings on it match that as suggested by

My router is upstairs in my spare room where the computer is, and the cabling is all twisted pair, and the master socket is one of the ADSLnation plates that Rik put me onto.

I live beside a railway line, but at the time of the disconnect no trains passed or were due either.

Now, i did actually ring BT last night, and when i rang them i noticed i was getting static white noise on my voice call to them, and they suggested i plug my phone into the master socket behind the plate to test.. when i did this .. no static.. and it was a clear line.. however when i plugged the adslnation plate back in and just reconnected the phone and the twisted pair cable that runs up stairs for the router, the line was still clear even when data was downloading on my connection.

Does anyone have any suggestions? as to what could be causing the 'noise' i was hearing on the voice call as its likely this noise may well be what is forcing my resyncs?

[Rik]

Most likely, a poor joint on the line somewhere.